Worse customer service and rude. I have been using this location for the past year to send care packages to my daughter . Never a problem. Two weeks ago, the package was returned undelivered. I went back and the clerk found out the building number on the address wasn't right. Again, I've shipped numerous packages before with no issues. He resends the package and again come back undelivered. Now he wants to recharge me to send the package a third time ! After I said no they would not refund me. It was only $20 dollars to ship the package but now it's the principle of shitty customer service. Won't be coming back here again read more

I thank you for ur service.. but i feel like these workers has no emotions no hi or even say welcome after saying thank you! Kinda sad. I'm sorry if you are having a bad day or not liking your job, it's not just one time it's all the time. read more

I stopped by this UPS Store on Saturday, January 13, 2024 to drop off an Amazon return. There were two employees and another customer when I arrived. The employee packages my returns and handed me a receipt. It was quick and easy. There are 15 minute parking spot right in front of the shop for UPS Store patrons only which made it easy to get in and out. Overall, a great experience. read more

The UPS Store - Printing Services Near Me - Las Vegas, Nevada

I called in the morning, 4-5 times no answer. Finally someone answered after an hour, asked them about notary and he said that the person doing notary should be coming at 11:00. I went there at 11:15, he said the guy said he will be coming at 11:30. I go back at 11:40. He just said " he called, he is on the way." Such a bad service, the guy that was working there didn't seem very excited to be there. read more

When I came into the store with and said Hello to the Black American female service rep, she didn't say Hello. After she processed my Amazon return package and gave me the receipt, I said Thank You...she didn't say anything and looked away. Ive never felt uncomfortable like this at any UPS / USPS or FedEx store. She was rude, came off racist and or prejudice. Lack of business courtesy and etiquette to be working as a Service Representative. Manager should reconsider keeping her as an employee. Bad for business and store reputation. read more

Miracle made my mind up that I would never spend another penny in this establishment. She didn't do her job she made mistakes and blamed her mistakes on my 80 year old mother. I wanted a package shipped to my mother's home in California from my home in Las Vegas. She charged my mother over $12 to have the package send less than a mile back to my home. When I let her know her mistake she said there was nothing she could do about it. I ended up sending the package through another company. read more

The UPS Store - Printing Services Near Me - Las Vegas, Nevada

I had a similar experience to Bill, I sent a package July 1st with a pre-packaged slip and it never reached its destination - Bill, if you read this did you pursue any further with the matter? I am going to bring this back to the attention through customer service - as we all are having packages with valuables magically disappear! If this happened to anyone else please let us know, this company needs to determine who is stealing these packages. read more

This is my go to place for shipping my heavier eBay and mercari products. This place is no must, no fuss. I usually walk in, drop off my box and walk right out. Shortly thereafter, I see the product is scanned. They also offer other services as well notary, printing and shipping. I will be back next time I'm shipping another package read more

if you ever drop off a package that has a label preprinted make sure you get a receipt otherwise they don't do there job and scan your item in.. I guess they are selling this stuff on the side.. read more

This review is in regards to how unprofessional the owner's son of this store is. Aside from being profoundly condescending and arrogantly rude, this "employee" yelled at me on the phone about packages that I had dropped off @ their facilities but they had forgotten to ship out. I was cussed at, before being told he knew everything there is (and was) to know about customer service ethic & etiquette. It was a heck of a way to apologize for making a mistake, and my businesses & I are FINISHED doing business with this location. Quite petty, but nobody wants to be around people like that. Especially snotty, arrogant, adolescent (and shallow) business minded individuals that put their ego before proper ethic & etiquette. This is a perfect example of why people dislike nepotism. read more

Store is conveniently located not far from my house. Helpful for returning Amazon packages and for postal parcels. Parking is limited for the amount of stores in this strip mall and hours could be a little better. Other than that serves its purpose. read more

I took a medical device into to be shipped. Paid over $700 to have it packaged, shipped and insured. The woman who helped us could not have been more rude. She was irritated and acted completely put out by having to do her job. Of course the device arrived completely damaged with almost no packaging. Had to call an attorney and will spend months rectifying this all because some employee couldn't care less about doing her job pro read more

The UPS Store - The employee who couldn't care less about doing her job. Aggressively rude. - Printing Services Near Me - Las Vegas, Nevada

Store closes at 6pm? Apparently not last night. Got there at 5:52 and the doors were locked. Waited for a few minutes and the worker that came to the door at 5:56 told me she couldn't help me with my business as she had to close early and had too much to do. So I hustled my 2 year old and myself to get to this store prior to closing and I was too much of an inconvenience to be helped before actual closing time because the worker couldn't do her job. If I could give this place 0 stars I would. My wife visited this same store about an hour before me to also do some Amazon returns and the same worker gave her a hard time and bad attitude when asked easy and simple questions. What a terrible experience and I guess we'll try to find somewhere else to do our business from now on. read more

This is my go to place for Amazon returns. The workers are always nice and willing to help you with your returns, returns are always fast and easy to do. They offer other services as well notary, printing and shipping. I will be back next time I'm doing a Amazon return. read more

Sweet new addition on the block. Lady was super nice and friendly. Service was quick. They opened 7 weeks ago apparently. And because it's new, no lines and no crowds. Ample parking right in front, and you can grab a glaze donut, subway, or pizza at Carmine's after shopping at the dollar tree store in the same complex. read more

Rerouting a package: UPS versus USPS 1. Ship package to wrong address - UPS: took a trip to a strip mall, paid $12 and received a tracking number, an unbroken string of sixteen numbers and capital letters - USPS: licked a forever stamp, dropped the letter in the mailbox at the edge of my garden, raised the little red flag, my only tracking method 2. Realize my mistake, whoops! - UPS: visited ups.com, entered the unbroken string of sixteen numbers and capital letters, pressed a button, located my errant shipment, found I could not reroute it, only track it - USPS: noticed the little red flag was down, cursed at myself 3. Contact customer service - UPS: applied third party search technology to locate UPS customer support phone number, navigated VRU questionnaire by repeating the word "operator", waited on hold for 20 minutes, was asked to repeat the unbroken string of sixteen numbers and capital letters, then told the package cannot be rerouted - USPS: umm, cursed at myself 4. Recover package - UPS: called strip mall location for updates once ups.com stopped reporting anything meaningful, was eventually directed to a warehouse (in a warehouse district), drove past loads of big UPS trucks, parked my car in a dimly lit lot, stood in line, was asked to repeat the unbroken string of sixteen numbers and capital letters, then showed my ID and received my unsent package - USPS: found the letter marked "return to sender" in the mailbox at the edge of my garden a few days later Conclusion: UPS relies on sophisticated technology and tracking, and yet fails to achieve the same kind of blissful non-service that you can expect from USPS, which still relies on little red flags. read more

Quick and professional and close by to by my house. Ussually do Amazon returns here.

I walked in to do a couple of amazon returns, when these two super amazing young ladies greeted me kindly! There names, were miracle and Valerie. They were a great help, and treated me with kindness. I will definitely be coming back here again! If i could give this location more then 5 stars i would. read more

I work from home and use this location regularly to ship things. Whether busy or not so busy (they never seem slow) I've always been greeted quickly and received efficient, friendly service. This get's them 4 stars. The 5th star is because of Claudia! She wait's on me about 50% of the time. She's always friendly, engaging, all about taking care of what needs to be done and doing it right. I ship the same boxes over and over and they get worn and layered with tape after awhile. I needed a new one and rather than just use a standard box and stuff it with bubble wrap (acceptable, standard service) she took it upon herself to custom cut it to fit just right. It worked so well I had her make me several more on my next visit. It's always refreshing to see her 'gonna smile, do it right, and have fun' attitude while receiving exceptional, vs. expected, service. read more

I love this man. He deals with my returns nonsense every once in a while as I live right next door. Thank you for treating me with respect and patience when I'm all over the board. read more

This UPS store is a most welcome addition to the area. The store is brand new, very clean, and the personnel are super friendly and helpful. I drop off work related packages all the time. They set me up with an account so I can just drop and go and they will process and charge later so I don't need to wait. Very cool. Today I went in and asked if there is a way to keep the tracking numbers for my packages. The woman helping me indicated that she was already keeping them for me. She opened a drawer of neatly organized files -- flipped right to mine and showed me the tracking sheets. That was impressive. Look no further -- this is an amazing UPS store. read more

I don't like to complain but after my last two occasions on dealing with the owner's son, I am. I usually give everyone the benefit of the doubt of just having a bad day but he is just rude. Six months ago I went in there to return something to Amazon. Since they are listed on Amazon as a return site and they are close to my home, I went there. When I walked in I was waiting behind another woman. I heard him being condescending and rude towards her as she was trying to return an Amazon package as well. I didn't hear exactly what was going on but enough as she stormed out. When I got to him, he tells me to bring up the QR code on Amazon for the return. I tried to via my app and emails but I had no service in there. I let him know and he giggled and told me yeah he knows and to walk outside to see if I can get service. I asked if they had WiFi I could connect to, and it would pop up quickly. He said not for you. It was 115' out and I didn't feel like standing in the parking lot trying to catch service, so I left and went to another store. Today, I went back in to return another thing to Amazon. I was greeted by a very upbeat young lady. She was more than happy to help and when I tried to again pull up the QR code for the return, I had almost no service. At this point, the owner's son, a young Indian man, walked over and looked at me and snarked when he heard me say I had no service. I, now remembered the incident from the last time. I said can I ask you why don't you have WiFi here if you are an Amazon return place? He said because we have it for what we need, not you. I said well you think you would, you know customers can't get service in here and they have to pull up QR codes to be scanned for returns. Again, he just made a snarky noise and rolled his eyes. I said, can I speak with a manager or someone in charge? The girl with the septum piercing just stared at him. They walked off and the sweet girl continued to finish helping me with my return. Septum piecing girl and he whispered to one another and she just came back and handed me an 800 number to file a complaint. I will be filing a complaint with Amazon as well. I found out by talking to two neighbors, that they have also received the same treatment by him as well, so it's not an isolated incident. read more

I am thrilled that this location had their notary staff available on a weekend day. My usual location and another I had called didn't have anyone available. Chelsea was courteous and professional. read more

This place is HORRIBLE with their service. Please take my advice and do not go here! The store "Manager" has no clue what he is doing and clearly does not Communicate with his employees about anything! I sent a Package to Europe and paid. $155+ dollars and it was to arrive at their house in 4 days... ok acceptable and quick.. worth the money to me... I HAVE BEEN JERKED AROUND FOR THE PAST THREE WEEKS!!! AND GUESS WHAT???? No package was EVER delivered. The store employee (the female) actually told me that she was going out of her way to see what happened. When I was the one that went out of my way 4 times to go to see what's going on with the package. I have to go to the post office and remail my package... so who went out of their way... and I'm sorry but ISN'T THAT THEIR JOB???? Ugh NEVER AGAIN....!!!!!!! If I could give no stars??? I would have. They actually BLAMED UPS! They work for ups! read more

I have been here twice now and have always been helped right away each time. Each person who helped me has always been friendly and helpful, so I only have positive things to say about this place. I have been to other UPS shops where there was ALWAYS a line and I would just be in there forever waiting to be helped. I definitely recommend coming to this UPS Store for your needs! read more

The ABSOLUTE ding worst store on the planet!!!! RUN RUN fast from here. They are rude. Beyond rude and ignorant! I cannot Express in words how much I hate the service I just received!! UpS pull the franchise. Just disgusted . read more

The UPS Store - Printing Services Near Me - Las Vegas, Nevada

I had to return equipment to Cox and I lost the receipt/tracking number UPS provided me. A couple weeks later I saw the charge of equipment wasn't credited back yet and they were giving me the run around about needing the tracking number. The associate that helped me was able to locate the receipt by narrowing it down to the time I dropped off the package. He was so helpful and saved me from a huge headache! read more

Went to this store on a Tuesday at 5:00. Store was locked up with employee inside of store. Store hour notice of COVID-19 hours stated store closed at 5:30. My husband knocked on the door and the employee looked in his direction but pretended he didn't see him. Phone had a busy signal because the employee was using it. Very unprofessional and rude. read more

Wonderful experience. Very customer service oriented. Had some issues with shipping, not due to this store and the owner worked diligently to help me solve my problem. Highly recommend!!! read more

I most have shipped out close to 50 items here in 3 weeks, one time I came in and the label I printed out was a little messed up, I asked them to reprint the ups label based on the tracking number, I know Fedex can do this so not sure why ups can't, but they refused, they then offered to have me email it to them, but they charge $1 to receive an email, that's insane. Will never be back. read more

I went to several places to get a picture of my late husband printed out and made smaller to fit in an Christmas ornament. I wanted these to give to his children but was having difficulty getting a picture to shrink small enough to fit, but Carolyn stayed with me till we got it right. Everyone is friendly and I will be back for other things. Good luck... read more

Came in to return items to amazon . One very nice lady was working there (maybe Hawaiian or Filipina ,Spanish ) so nice and welcoming . I was helped by another girl (white younger girl ) who doesn't seem to like customers asking her for help . She was even trying to charge me for a box for my return when I had the box it came in . I just felt the whole time she was annoyed by my transaction if it wasn't for the other lady who was more understanding and even had to help the other girl I would've walked out upset . I understand maybe to her (the not so helpful one ) it's a return nothing to do with you guys but I do go here for my other packaging needs there is usually a man there . If he's the manager I hope he talks to the girl that was there about being more welcoming and not annoyed at a pregnant woman who needed her help . I didn't have all my return slips on me so I had to go online and her sighing and looking annoyed at me really bugged me . Special thanks to the other woman I was there today at 12ish so I'm not hard to find on video so you can see for yourself . In the end the other girl was talking to me (nice one ) about pregnancy and there were no other customers waiting but miss attitude looked annoyed the whole time at me . Hard not to take personal . Usually a 5 star review but only 4 this time due to your employees attitude read more

Great service at this new UPS store. All of the staff are friendly and helpful. This is by far our favorite UPS Store in Las Vegas. Kudos to the team three for their hard work and great customer service! Great addition to the neighborhood! read more

this is the best UPS store in town! I called them 5 min to their closing time and Olivia who was so kind helped me out and it was just above my expectations! She was so professional and caring. Thank you so much again, Olivia! You made my day! read more

Everybody in this store was extremely friendly. The lady that help me though, she definitely went above and beyond making sure all my needs were met in a timely matter while helping two other people. The company required I return the items back in separate boxes and again and she made sure she help me as much as she could and keeping the cost very very low. Wow, Thank you, especially during the holiday season! Not only that, but I was very hungry and they told me to try pizza place just a few doors down and that was also amazing. The store is less than a minute from my house and I have already informed my husband that it will be where we take care of all our shipping needs from now on. I highly recommend if you live in the neighborhood or if you are just driving by to give them a try! read more

Extremely incompetent. I'll never give them any business again. Probably won't use any ups store.

The staff are very friendly! The manager Carolyn goes above and beyond to help out the customers and Bradley is amazing as well! I will definitely be coming to only this UPS Store from now on, so glad they are open! read more

Went in today to ship a package and it was so fast! Staff was very friendly!! They offer customer parking in front of their business. Super cool inside! They offer printing services. read more

Not sure what it was, but the staff was having a bad day and I became their punching bag. They were faces I've never seen before. The guy that is usually there is super chill. Unfortunately, the experience is a signal to avoid the place for myself. read more

It was an amazing experience, super simple, easy, and hassle free! Angela was a great help and made the process great.