I ship birthday and Christmas gifts to friends in Germany a few times a year. They are always so friendly, helpful and quick. They always make sure I am fully aware of the price of shipping and clarify that I am ok with paying it before moving on with the shipping process. I love that the one guy (I think he's the owner or the manager) almost always has his dog there in the store :-) I've only been to one other UPS Store (in Lititz, PA) and had an awful experience, after shipping packages to Germany for the past few years I was aware of the process and they were rude and actually refused to ship my package (My husband and I were absolutely baffled). The next day I drove to THIS UPS Store (since they always shipped my packages without issues) and they were so pleasant and quick ( not to mention they actually shipped my package for me unlike the other UPS Store in Lititz, PA) I won't go to another UPS store as long as I live in the area. read more

I've been a customer for over 10 yrs always had a great experience. I even used to drop off a 5# box of Hammonds Pretzels in Dec so the employees could grab a snack during the Holiday rush. All that changed about a year ago everytime I go there the employees r new. i shipped a package to my daughter and it got lost When I asked for help from the owner to file a claim she told me that they no responsibility for any packages they ship She also said they have nothing to do with UPS. UPS is on the building the employees wear UPS shirts the invoice says UPS my CC charge says UPS the promotional pens say UPS. I contacted UPS Capital & got my claim no thanks to the store After 10 yrs I will never go back because of rude behavior & being lied to about my claim. Horrible Business read more

Would not send a letter with these people, PRICE GOUGE- They ship for local auction houses and rip the consumer off like no other- less then 2lb package going from Lancaster To Pittsburgh was $82.00, Horrible UPS should take license off these pe read more

After having a problem with another UPS store in Lancaster i tried centerville road.I was greeted by Andrew at the front counter.I explained the issue I encountered at the previous location,Andrew used his excellent customer service skills to take the time to understand the problem,address it and solve it.he took what could have been a bad UPS store memory and turned it around.I will recommend this store to everyone,and use it as my go to mail location . I can not thank him enough , and hope the owner takes notice of his outstanding effort. Thanks again R Witte read more

They say you cannot use a liquor box to ship even though the contents are not alcohol! Cannot find anywhere that is says it's an issue on ups store guidelines! Charged me 3.00 for a bag! Then the associate talked to me like I was deaf! Do not go there, new ownership just wants to charge more for everything including stamps! read more

Charged me 83$ to "pack" and ship one box that I would have cost me 27$. All people involved simply brushed me off in their polite get f***ed customer service voice. Zero things I can do about it now.​ read more

In response to your reply, as I told you already, yes, I did get a refund of 15 dollars for one lot, then I had a chance to compare the photos from the auction to the fabric I got. I did get fabric from both lots, so don't try to blame it on the auction house. I have offered to give them back their money for the lot. If you did not pick up all 10 boxes, why do I have fabric from the tops of all 10 boxes? And if you did pick up all my boxes, how did you fit 10 boxes of fabric into 4? And how did you pick them up by yourself?? I hope this update does not erase the other, but in case it does, I am pasting it below, This store has a few thieves and the owner, Kris is either involved or is turning her head to it.   This location is one that ships for the auction, Keller.   I won two lots which consisted of a total of 10 boxes of fabric.   My shipment arrived in just 4 boxes.   Val told me that I was the one who, "purchased 700 lbs of fabric", in an email. Kris told me it was impossible for her employees to have removed any of my fabric because there are security cameras and she would send me the security video so I could see.   The next day I get an email she stated that she MIS SPOKE and it is against policy of UPS to show me the video.   I spoke to UPS customer service and they told me that was not true.   They refused to give me the weights of the boxes they sent to me.   Val told me on the phone that she did remove fabric but could not tell me how much. "She did not remember" If you have purchased something at the auction and can not see the entire box, do not use these people for your shipping, they are not honest, you will never know what they remove when they are packing your items.   Initially I thought that perhaps the auction house just forgot to give them one of my lots, when my items were picked up. (giving the UPS store the benefit of being honest) The auction house refunded me for one lot.   Later I sat down and compared the auction photos to the fabric I got and clearly I did get fabric from both lots, so it was not an error from the auction house, the shipping people stole it.   I am uploading photos of the items I won and the shipment I got. You can see, clearly everything was not sent to me. read more

I used to come here to get documents notarized but they tripled their fee. Go elsewhere.

UPS Store #1005 provides topnotch customer service...the way it is meant to be done! They are always friendly and courteous, and are able to handle our requests in a timely and efficient manner. Would highly recommend this store to anyone! read more

As an Ebay seller I rely on this business to pack and ship my merchandise well and deliver it in a timely fashion to stay in business. The team at the Centerville locaton does just that each and every time which is sometimes 3-4X per week. They are quick, professional and provide convenient billing which is important to me. Their service is exceptional. read more

The UPS Store - Giant shopping center; centerville - Shipping Centers Near Me - Lancaster, Pennsylvania

WOW!  I just wanted to take a moment and say thank you for such an awesome job of not only speedy shipping BUT the way you took time to package the items safely!  You store/ staff ROCKS!!! read more