FedEx is terrible! They said my package was delivered and it was not..I might call BBB on them!!…read moreIt's ridiculous...why would you mark something delivered when it was not and my son was home all day waiting on it!!

This is not a Federal Express service center but a shipping center, basically a trucking hub but…read morehas a small single wait counter for customers shipping items. Indeed four customers here at one time constitute a crowd. The redeeming value of it is that items seem to get out more quickly by going to the shipping center or if you happen to have to travel to this location as I did, forced to ride atop one of those stinking smelly Amish draft horses (don't ask...the answer is all too embarrassing), you can avoid most of the congested main highway car traffic.

Super friendly and informative staff. Great selection of packing and mailing supplies. Plus…read moreadditional things like notepads, pens, and cards. Decent prices on supplies. Easy parking in a small strip mall lot. Great experience overall.

I love this place ,the people who work there are very helpful and friendly that they know you by…read moreyour name . I love the great smiles and the warm greeting when you arrive would not go anywhere else for my mailing needs.

Self service copies, streaky, terrible quality 50¢ for one piece of paper. Double sided. Absolute…read moregreed. Looking for help? Nope. Good lucky finding anyone. Because paying people wouldn't fit into the corporate scheme. Never again.

My wife and I have been very loyal customers of Staples on Lincoln Hwy east, Lancaster, PA for…read moreover 8 years! We use it for our Company and personal marketing, shipping and retail shopping. All the years that we've been coming in we have never had one problem, we usually come in 2-3 times per week. We have always had a pleasant experience. Today that changed! We witnessed the most unprofessional conduct from a clerk, and the manager on the same day! It was appalling! My wife was looking for plastic boxes for our trade shows. I called the store before she left to verify they had the boxes we chose from their website in stock. Usually when I call, the employees are very helpful. Today when I called I spoke with a man, he asked me if my computer told me if the store had any in stock. It did not. I felt like he was lazy and attempting to put me off. I persisted and he confirmed they had several in stock. My wife went to the store and was unable to find the sizes we needed. She asked one male employee where she could find them. I was on the phone with her on speaker and could hear everything. He told her to ask another employee. She told me he was on the phone on his Apple watch. She asked a clerk named Destiny, I heard her tell my wife the boxes were on a shelf and that she was too busy. She said "you'll have to come back later." I was in shock! She said it in a very rude and authoritative manner. I said who is this woman? My wife said a rude twenty something clerk. My wife and I are business people. Our time is money. My wife saw a ladder on wheels and climbed up a couple steps to get the two file boxes that she needed herself. This clerk's Destiny yelled at my wife. It was the most pathetic display of unprofessionalism we have ever encountered! It was like a low class mother yelling at her child! My wife is twice her age. My wife told her she didn't appreciate the way she was speaking to her. Destiny told her that customers using the ladder posed a liability risk. My wife understood and apologized. I was in shock as this Destiny continued to yell at my wife and I was in shock when she threatened her. My wife said to her are you threatening me? She then told my wife she would not check her out at the register. I was again in shock! My wife went to report this antagonization to a manager named Travis. He must be new. We are there all the time. We never saw him there. My wife said she did see this Destiny, she also said she heard her be a little rude and bold to other customers.However my wife never had any conflict with her. All the managers we had ever had an experience with at this store were always helpful and professional. This new manager was a poor excuse for a manager in any capacity! He continued to belittle my wife. He told her in a very arrogant way that the clerk was right. I guess he was never taught the principle that "The customer is always right" Especially when she is professional , calm and apologetic. This ridiculous egomaniac was a joke to the word management! He has no business being in charge of any decision-making that involves interactions with the public! We were happy customers who came 2 to 3 times a week at this location for almost a decade! Now we do not want to set foot in the store. This is all because of two pathetic ridiculous employees. We have many friends and business associates who will surely follow suit if this isn't rectified professionally. We will escalate this up the corporate ladder before we decide whether to say "good luck and God bless you" to this ridiculous new age Staples with Destiny and Travis at the helm. All it takes is one bad apple to lose many loyal customers indefinitely. In this case two bad apples.

Except for Paul; staff is very unsmiling and unfriendly- almost rude. I disliked using this store…read morefor that reason. The post office is cheaper for mailing packages and I will use the post office in the future.

They always give great service! Clean store and always helpful when you need it. I do a lot of…read morebusiness and it's the easiest store so far to work with.

This Mail Room Etc the staff is super friendly and helpful. Their concerns for you about insurance,…read moretracking etc. things we sometimes forget to consider. This Mail Room is worthy of an award for excellent customer service and feeling valued as one of their customers. What you pay here is worth every penny.

Excellent service. Way better than the USPO. They review all cost to mail something and you can…read moredecide which costs work for you!

As a manager at a store that takes fed ex drop offs i recommend here because they offer more than…read morewe can and have been wonderful to the customers

Wonderful customer service and print quality. I called Mail Express about 20 minutes before closing…read moreon Friday evening with an urgent printing request. The man who helped me was very kind, very patient, and made my project happen. (I had actually tried to work with UPS first, which failed unexpectedly; hence the last-minute nature of things at Mail Express. The contrast in their customer service attitude was remarkable). Much appreciation to Mail Express!

The bad reviews are all correct. I only talked to two of the men that work here and both were…read moreextremely rude to me. I've never written a bad review about a business but it was so off-putting that I felt compelled to. Horrible horrible way to treat customers.

This store owner is just as bad as his rude employee. Instead of apologizing and correcting a…read morecustomer service issue he makes excuses and defends. I see I am not the only one that has an issue with all of the reviews on Google and Yelp. Again, his employee needs to be re-train regarding customer service and the printing software they are using. If there is a charge that is going to be made you should inform the customer what the charge is going to be and then ask the customer if they are ok with the charge. Then you proceed with the order from there. This will help with customer satisfaction.

This has become one of my go- to spots in KOP. Nothing is too big or too small, VERY affordable,…read moreand avoids the craziness and unrealistic hours of the post office. I've been back over a dozen times, and am still amazed. The owners are FANTASTIC, and always pack protectively, and ship efficiently. I recently shipped some leather upholstered cardboard that is used for door cards on old BMW's (very fragile), and they created a custom box which saved me over 40$ on shipping because of more favorable dimensions.

Nicest people ever. I feel happy going here! Thanks for making it a positive experience running…read moreerrands.