This for me is a nearly every day stop. It has been so for 15 years and regardless of who the owner is, and I have known of two of them now it is well run. The staff is friendly and efficient and frankly the service is over the top. For the value, I would say this is probably one of the best service establishments that I have the pleasure to work with in both my business and personal environment. It is well worth doing business with these folks. It's a great value and there is no doubt that if you require something to be shipped or to be received by a facility, these folks will provide precisely the service that you have requested. It is a wonderful place to do business. read more

We were here for business and came in with a box full misc. accessories. We needed this shipped back to California and Aidan helped us. He was so kind as he was ringing us up. I highly recommend using this location to ship any of your needs. Please ask for Aidan for any additional assistance read more

Fast, accurate, knowledgeable, cheerful definitely Five Star service! We we're in and out within five minutes w a good location, easy parking. read more

Amazing service. Tony is great and friendly. They really value their customers here and are quick to get packages in and out. 10/10

Thank you to Blake at this UPS location. In the holiday crush and with a busy store full of people, packages and returns, Blake was thorough, efficient, and friendly while preparing our three boxes for shipment. Excellent! read more

Everytime that I came into that store, the staff is always friendly. They always say hello, and they will help me ship anything from computers to paperwork to a computer mouse! They are always professional and I'm in & out within 5-10 minutes ( this is my average time, overall in the store, yours could be different) And they the cutest guys that I have ever seen! And they are friendly! (The guys & gals) They will solve your shipping needs! read more

I called on Monday 5/15/23 with the purpose of getting information on how to remove myself from a po box. I was told by the person at the store that they were the only staff member there which is horrible to even imagine for the person. My question was not addressed and was told I would receive a call back in an hour. I did not receive a call back in an hour and the staff member still stated that they were the only person here. How can there only be one person for a high-volume location. The franchise has to do better to better staff this location. The staff member became mildly rude and only stated would call back when available which may never occur. Not a good marker of customer service. Things need to be improved on this end. read more

This is an excellent store! Employees are always friendly and professional. This is so rare in any retail store now. Jasmine is exceptional. I needed help printing something for my daughter's wedding - it was challenging and my memory stick wouldn't work on the copy machine. She told me not to worry, that she would figure it out for me. She called two hours later with the job perfectly done. I am so appreciative of her help! I will continue to recommend this UPS. It is truly the BEST!! Thank you, again, Jasmine!! read more

I drive a little farther to this UPS store rather than go to the couple nearer because they are professional, polite, friendly and very quick. This makes one feel like they are serious about their business and can be trusted. read more

Thank you to Michael ("Mike") for being quick, professionally, and so polite! Package arrived as promised.

Gina helped me so much today! I thought I had my daughter's 21st birthday securely wrapped. She suggested that she could help. About an hour later I realized I'd forgotten a gift and wanted to include it. I called the store and Jonathan said it would be fine to add it. It was only when I reopened the sealed package that I saw the awesome work Gina had done to ensure my daughter's birthday gifts arrived safely! Both Gina and Jonathan went above and beyond to accommodate my mediocre packing skills! Thanks! read more

I feel like I'm always here returning Amazon packages. The entire team is welcoming, polite and courteous. I especially like the fact that the younger staff are all very personable and well-trained. read more

What a total rip off this UPS store as you're bringing your Amazon stuff to return Amazon's already charging you and they try to charge you even more than they tell you need a special bag and I'll kinds of other bullshit I do not recommend this place at all. There's more than one UPS store in the city stay away from this one this one sucks read more

Great staff and customer service. Shout out to Jasmine who goes above and beyond to make sure customers are getting greaT customer service. The associates at the store are always welcoming and friendly to the customers. read more

Because UPS often claims to deliver my packages when they really don't (I have cameras on my house), I decided to start shipping to UPS access points. Recently UPS claimed that a shipment was made to the Westheimer store on Westheimer, long after hours when the store was closed. As you can guess, the manager of the location said the next morning they never received a package. So she got on the phone with the UPS warehouse and basically made them track down the package and determine why there was an error in their system. Basically, she called them out for being dishonest. Eventually, the manager tracked down the driver and got the package. It's rare for someone to go out of their way for a customer but manager of this location was very customer proactive and she wasn't about to let this package be reported as missing. I definitely give her great credit for her assistance. read more

Come here often but never receive a smile from them. Everytime I come here to send boxes to different states, I always have the boxes ready, read my phone number and confirm the addresses in the list for the guys to make their job easier but sadly I never receive a smile or "thank you", or "have a great day" from them. read more

I ordered several things with UPS being delivery service. On scheduled day of delivery I was working in front office with full view of street. A UPS truck passed but never stopped ( confirmed with workers who were in front the whole time ). UPS reported it delivered 20 minutes after truck passed. I contacted vendor who looped in UPS and they promised resolution in 90 minutes. I called back and at first acted like never heard of it and then finally acknowledged. The said put urgent on it and would get back within an hour. That was 16 hours ago. UPS allows drivers to steal and then covers up for them. They can't be trusted with anything. I got items replaced by vendor and shipped fedex 2 day. I am going into all my online companies and specifying under no condition can they use UPS. I am also progressing legal charges. DO NOT USE UPS IN ANY CIRCUMSTANCE AS THIEFS AND TOTALLY UNETHICAL. Jim McDonnell read more

Fast, friendly, efficient, I have never had less than perfect service here. Been coming here for years and very grateful especially around the holidays. read more

Every interaction-every time, on point! Clear culture of customer service.... Thank you read more

I have used this store for years and loved it. Always lots of help and helpful staff. I noticed it getting slower, candy dish is gone TV is gone, music is now gone. all the employees I got to know are gone, Service is now gone. I asked the only guy I recognized and he said new management. All the positive reviews below are of the previous manager,, owner I guess. I will be driving a little further from now on. read more

I need to drop off packages at UPS at least once a week. I've been to 5 different UPS stores and this is the best one. Almost all of their employees are friendly, professional and efficient. They are also surprisingly the only one I've been to that has an automatic door with a handicap button which I use because I always have so many packages it's not easy to open the door myself. They also accept USPS package drop-offs. read more

I've dropped off a couple of medium sized moving boxes here to be shipped off. I was always greeted and asked what I needed help with. One of the employees inside even helped me carry one of my boxes inside from my car. I've been to several UPS stores around the Katy area and this one, by far, has the best customer service. The handicap button on the entrance door is very helpful too when trying to carry a big box inside. read more

I love this location! The staff are very helpful and have great customer service. Even when you happen to stop by last minute before closing, they are always willing to help you. One of the staff Gina, she always makes sure she safely wraps up and package your items without any damage! You can always count on them to do their job. I would recommend this UPS store if you are in the area. Thanks for all that you do! read more

Very efficient, thorough and friendly business. They accept UPS, FedEx and USPS. They also have a notary.

Professional, courteous and quick service even when there are a lot of customers in the store.

I have been using this UPS store for the past 6 years since I moved to the area. Friendly n always can depend on the services.

This was probably one of the best UPS store experiences I've had - it's crazy how different each store is! My transaction was a simple return with the label already printed, but everyone was super courteous & friendly, and I was in & out in minutes. Fantastic! read more

I went to this place to ship my products from Poshmark. Never having done this before, a nice guy helped me package everything and explained the entire shipping process. Super friendly and transparent when explaining everything. Will definitely return for shipping needs! read more

So much better than the post office. Always quick, friendly service, and they don't scowl at you if you need tape or something. They even sometimes have boxes of free lemons that one of the cashiers (or the owner, maybe?) said he brings then in to share from a tree in his yard. I will drive out of my way to come here because I'd rather deal with friendly people than not, as at the post office or in one of the other postal stores in the area. read more

Do not even waste your time calling, they're no help what so ever. Make sure you go online! because that's the only thing they know how to direct you. A pizza man might as well work here. read more

It's not like the UPS store is a fine restaurant where you expect an experienced sommelier to guide you through the intricacies of 'earthy' vs. 'full' in your Pinot Noir selection. Nonetheless, when Comcast makes it difficult to return an old cable box, it does take someone who both understands those complexities and can make the experience the opposite of a hassle. So thanks UPS dude for being cool and helpful. read more

This store is conveniently located and the staff are warm and friendly. I have been here several times and have never had any problems whatsoever. They do a great job boxing up packages and work quickly in order to get you on your way, so the line moves fast! read more

I had to get some documents notarized for university & I was very satisfied with my experience! The employees were extremely friendly, warm & informative! Even if you're not very sure, they'll be gladly to guide & explain you step by step! read more

They're usually fast and friendly. I've never had a problem with this location. On a few occasions they're still willing to help after they close if they're still there. read more

I have had a mailbox at this location for many years, and staff has always been extremely helpful. This is an owner run small local business, and you can tell with the excellent customer service. They have always gone above and beyond to help me ship economically and get it there when I need it. read more

Great customer service. Happy with delivery. Will be long term customer. Driver deserves a promotion for hard work.

Returning to AmazonSmile 6 awkward heavy boxes, the gentleman helped unload & print labels, plus he was patient with me

Had a package sent here as I am out of town. Called ahead and left my phone number and was told they would hold it and only i could pick it up (or would have had a friend get it for me.)Just checked and they sent it back WITHOUT calling me at all. Obviously EXTREMELY DISAPPOINTED, more importantly, this will end up being very costly once I reorder the item at $400 more than the sale price. Unfortunately, I have no recourse. read more

The BEST and ONLY PLACE to send UPS or USPS! Staff and owner exhibit honest, professional and efficient customer service! The best UPS Store in Katy hands down!!! read more

This UPS location here in Katy is the best, hands down. They are always friendly, very quick and efficient when there are long lines, and do an amazing job as a team. I have not had any problems. I am so happy I can rely on this team for anything. read more