KIANA is AMAZING! Hands down this location is my favorite and they ALWAYS have great customer service and swift response times. Kiana answered every question I had and was very patient and knowledgeable. I can't thank her enough! Customer service was impeccable, quality and turnaround was outstanding. She's definitely a gem! You GUYS ROCK FEDEX STAFF on Mason!! read more

Steve and Ms. M are fantastic! They always provide quality, reliable service even when it's out-the-door busy. The newer employees are also very professional and will definitely go far in life if they keep up their work ethic. read more

I would rather have carrier pigeons deliver my items to me then trust this organization to handle ANYTHING!!! I was out of town closing on my house and these incompetent people could not read the vacation hold I put on ALL OF MY PACKAGES!!!! Not only did they deliver items with sensitive information but they returned an item to which their main hub is REFUSING TO RETURN BACK TO ME!!!! What a joke and an absolute nightmare!!! Avoid them during the holidays too!!! read more

FedEx Office Print & Ship Center - Vacation hold extended one day!! - Shipping Centers Near Me - Katy, Texas

I love STEEVE he is the best employee there and I would recommend 10/10 times to always go with him. A great helpful person and he would always try to understand you. I wish everyone could be like him. STEEVEEEEE. I had went in to drop off a package and there has been more than 1 time he has help me. He couldn't make it more easy for me I wish everybody could know how amazing this man is. read more

FedEx Office Print & Ship Center - Receipt - Shipping Centers Near Me - Katy, Texas

Steve did a great job assisting with printing out my FedEx label and putting my package into a box. Great customer service. Thank you Steve!

I was surprised and delighted to receive the level of customer service at the staff here provided specifically Nathaniel I really appreciate your empathy and patience as I worked through (what felt to me like) a complex issue. My needs were met quickly, my options were explained throughly. Thanks! read more

Employees at this location are superb and helpful. When there's a line, employees who work at the print side would come out and assist the customers. They're supper efficient and friendly! read more

Used this location as a pick up for a boxed floral delivery and the flowers were in tact. It was easy to locate and pick up the delivery. read more

FedEx Office Print & Ship Center - Floral delivery pick up - Shipping Centers Near Me - Katy, Texas

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Quick! Easy! Fast! In and out. My package even arrived earlier in the day as expected. Very reliable.

Everything was going great until a worker made an accusation against me with no evidence. There was a vacant printing machine that I went up to and started using and guy who had been working on a separate table for more than 10 mins with his back turned to the machine said oh I'm not done and I need my receipt. I told him oh it looked vacant, my bad. It had been open for more than 10 mins. He went to a worker and said he needed a receipt and she told me he's not done, did you end his session? I told her I just came up and put in my card since it was open and then she told the customer yeah he ended your session. Lady ignored what I said and made allegation on me out of no where with the guy being pissed off at me. That guy could have ended himself with no receipt or it timed out since not in use over 10 mins. Why do workers accuse customers with no evidence? 5/18/2022 10:30AM Black woman on the floor. Didn't get her name. The other black lady with purple lipstick was very nice I was working with at the counter. Maybe more training here. Lucky she didn't start a confrontation since the guy looked like he was off center talking to himself pissed off before anyone talked to him and she accusing me that I ended his session. read more

Ciara is an amazing manager, her customer service is top tier and is the upmost professional. She is a shining example of helpfulness and politeness. Fedex should salute her for her efforts and celebrate her for her presence. read more

First time using this location but i loved it, so neat n well organised! Mireyea was amazing with the help she gave me read more

Cool customer service but man their prices are dog shit... went there to ship 2 packages within the country and they tried charging $50+ for that. Left and went to the usps spot I go to normally and they took all 7 packeges for $60-70. If you wanna pay over priced shipping then go here. read more

I'm surprised I never reviewed this place as I am a frequent visitor here. I had a package I was sending off (late Christmas presents) so I stopped in as normal for me. As I walked to the counter I was greeted by Steve my regular person. He spoke to me by name! How did he know that? Well it made a great impression on me that he took the time to recognize me by name. He is very efficient and always takes care of me in a professional but personal way. If I'm sending a package I will usually drop in here. read more

Your typical FedEx store. We were greeted as we walked in by the guy who was working at the shipping department, even though he had a long line. After he had finished he walked around the store and asked if anyone needed help with making copies. I had a few items laminated and the cost was very reasonable. They have a workstation in the back should you need to access the internet. It runs 30 cents per min. Great if you have to print a document off of the internet. They also have free wi-fi. I didn't use it so cant comment on how fast it is. Good place to go if you need copies or shipping supplies. read more

FedEx Office Print & Ship Center - Shipping Centers Near Me - Katy, Texas

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It's been more than a month that I visited, but before I forget -- the SERVICE here is outstanding. Krishna is a joy to work with and I hope she gets an ultra-promotion for being so positive with customers. I've rarely seen a customer rep so good at putting others at ease. I had never mailed anything through FedEx (sheltered, I know) and the staff made it painless and easy. They walked me through it and DIDN'T make me feel like a complete idiot. There were 4 other customers waiting when I got there and I still got out in less than 15 min. I hope all other FedEx shops give me the same service! read more

Paid $173 for a package to be overnighted for a retirement party for a FIREFIGHTER. Package tracking shows it never left the store. No one in the store is of any help. Just basically it is not here, your fucked.. read more

Office is clean but the associates are horrible and rude. First time that I experienced a rude employee in that location, I go there 3 to 4 times a week sometimes twice in a day to send documents via FedEx express. Claudia the rude employee in the counter is not enthusiastic when you ask her about the rates in shipment, I was expecting that she can be professional in dealing with customer inquiries. Now we are thinking to close our account and switch to UPS same rates but with good service. I feel bad for other employees who worked there before but one bad experience can ruined it all. read more

I always go out of my way to use this location. I've only had positive experiences. Today, especially, I want to make sure and throw some praise at one of the employees, Yani. So incredibly helpful and knowledgable. Despite my blundering explanation, she knew exactly what I was trying to do. She was friendly and efficient. read more

Gave me a price and time that cards would be ready. Weren't even started when I got there and the price and quantity had changed also and because there were different people working they said they didn't know what to tell me. The level of unprofessional was gravely disappointing not to mention the only form of mitigation offered was that I could take them somewhere else read more

Wifi down i.e. they can't take a pkge Dec 15, 2021 at 8:20 AM... and the clowns can't even hang a paper sign on the door? I guess they like people to park and get out of their cars for nothing. Inconsiderate. read more

This guy on the right ( Oscar ) was helping a gentleman in front of me. The customer in front of me for some reason stepped out. I approached him and greeted. He didn't even look at me and was busy playing some game. I told can you give me a receipt of my fedex envelop I want to drop off. He still didn't bothered to look up and reply. I raised my voice and said excuse me. He said I'm waiting for the customer that walked out. This guy waited 20 mins for the customer who left. I mean seriously, if that customer didn't have complete info or docs then you should take the next customer, I waited so long to drop of an envelope because I wanted a receipt for company records. This guy, name tag Oscar is lazy. Didn't want to help just play his game. read more

FedEx Office Print & Ship Center - Name tag: Oscar , lazy , rude employe of FedEx Mason Rd. - Shipping Centers Near Me - Katy, Texas

This was a very stressful visit. I was in Wallis and needing a business office to set up for some serious remote work from California. You can image my disappointment with the experience. The wireless internet is at the speed of dial up, seriously. I sat in the work area in the back of the store. Several folks would come through and use the cube with the desktops. I was on a business call at a normal voice level when a rude lady told me to talk lower. She was on the internet shopping and obviously needed her ears checked. I was not overly loud and did not appreciate her rudeness. I was in the cube working from 5pm to 11pm closing. I had issues sending my documents to be printed. After several confirmation of the email address the second service person realized that the email address was wrong AFTER 1 HOUR!!! I sent over the documents to be printed. They were great about confirming everything but the quality of the paper. I discovered at checkout at 10:50pm that it was printed on the highest grade of paper. When I went to check out I was estimating in my mind about $40 to $60. You can image my surprise of a $292 bill. I was speechless. I was tired. After spending 6 hours for 3 hours of work due to the internet speed and printing disaster I just wanted to leave and drive the 45 minutes back to Wallis. read more

I used the online setup to have some presentations made for work. Someone called to confirm my order (decent size - about $1000). My order was ready before the time they quoted, and I received a phone call when it was ready. I picked it up right away. I received help to have it carried to my car. Great service overall! read more

Pretty good service for the everyday transferral services in Katy, TX when one does not have a physical office. Very helpful.

Ordered 2 plan prints. Showed up 20 hours later to pick up. Not ready. Everyone is doing stock refill because it's Sunday. So it's not like they don't have time. No apology. I am the bad guy for expecting it to be ready. If people don't care to do their jobs ... why are they working here? read more

I have been going to this place for the past week and half almost every day for scan and copy jobs. they also took a passport picture of my wife. Their customer service is unmatched. Never been to a FedEx store with this level of customer service. Is it pricier than Office max or comparable store sure but the quality of work makes it worth every penny. It is a value not to mention you will not wait and you will not here a no from these guys. read more

Went in to send something out and was out in less than 5 minutes. Service was really good!! Definitely will continue to use FedEx

Steve helped me out even though I realized I had a tracking label intended for the post office. Great service here!

Rich and his staff are always attentive and responsive to all the customers. They go above and beyond every time, and they're always willing to do it without any hesitation. This place has changed a great deal over the last few months, and it's all been for the better. read more

The only FedEx I'll go to! Great customer service every time. Krishna is always willing to help and makes my trip a breeze every time!

So slow it's embarrassing, if you can do it self service I advise it. Overall I waited 20 minutes to buy a pack of pens after shipping a package that I took care of online. You would think there was line I waited in for 20 minutes, but no. There was one person ahead of me just making a copy at the full service desk. read more

Great service! It's a little expensive but I am always happy, when I do my business.

When I walked in the place was nice and clean. The service was great and everyone was happy and smiling. They were very busy but for me out quickly and sent me on my way with a great intent to come back. Thank you so much for the great service. read more

We had a very last minute custom job come up... that needed to be picked up in California! Because of the time difference I called this local shop first, and I am so glad I did. Every single person I spoke to on the phone was so nice and helpful. They handled multiple files and file issues, followed up with me as the job progressed, and got everything sent to the FedEx in California for pick up on time by our associate. In less capable hands it could have been a big mess... thank you all so much!! read more

Came here today to scan some documents into my email and the lady up front was incredibly helpful. She walked me through all the steps and didn't act like I was an idiot, so that was nice. There was only one person at check out and the line was incredibly long so one star off for that. read more

Worst customer service I have experienced in a long time. Trying to get something printed and they won't help me. They keep waking off to help other people but haven't even addressed my problem yet. read more

Horrible service. Poorly staffed. Always wait 10-25 minutes to get helped. O stars would be more appropriate.

This is my go-to shipping location / supplier. The package shipping guy, Steve Cochran, is the best. Even when things are busy, he keeps a smile on his face and a "how can I help you?" customer focus. On today's visit, Steve helped me repackage / smooth out an odd-shaped package I was trying to ship, so it wouldn't have any problems with conveyor belts or anything else on the way to its destination. And the help and (minimal) materials were free! Thanks, Steve. read more

Had to overnight some paperwork. There was only 1 guy up front. I guess cause it was Sunday. There had was line. But he was super helpful and on point. Got everything done smoothly, quickly l, and nicely. Some person was a grump in line. It was not his fault, he was doing his job. Good work. read more