Just purchased a 60lbs device online, and Sheena, along with Destiny, was Phantastastic @ organizing the whole expedition: pickup, packing & shipping for only a nominal fee. They actually deserve an extra *, for the extra effort in completing the job! I must say they definitely raised the bar for the entire UPS shipping experience, as they can make online buying a breeze and a worry less experience. Thanks a lot to all :-)) read more

I called ahead to make sure they're open because I drove to one UPS that turned out to be closed. A guy answered the phone and was so unfriendly. He kept sighing on the phone as if he couldn't take my two questions. Then when I got to the store he wasn't wearing a mask!! But the gal who was behind the counter as well was so nice and helpful so she did make my visit mostly pleasant! read more

This is a very convenient location for a UPS spot in Midtown/Downtown Houston. I work in downtown so sometimes when I need to ship things out after work I go here. There's a private parking lot with designated parking spots for UPS customers, which is a plus! I've never really had to purchase anything so I'm not sure about the prices. I've been here a few times and the employees here are nice. But, the last two times I've gone there after work, there was a lady that just didn't seem like she wanted to be there. She was not mean or rude, but just not very welcoming because I walked in and stopped whatever she was doing or not doing. Overall, decent customer service, fast and quick service, and very convenient! So, when I do need to ship things out via UPS I usually go here after work. I think I waited in a short quick line once, other than that, you're in and out. read more

Everyone here is so sweet! They are so helpful to all customers. Very quick and efficient visit.

I don't usually enjoy going to a UPS store but Justin and JJ make great and with fun and easy conversation. The service is great at this location too. I try to come to this location even when it's not as convenient. read more

I love my neighborhood UPS store. Alivia and Jason are the best. They remember your face and always greet you with a smile!

I want to take the time to commend Justin and JJ for their excellent service. They facilitated the process and answered all of my questions and provided solutions as well. They were effective and fast. Great job guys read more

These people are a bunch of negligent, incompetent liars and this store should be shut down for how useless it is. I came here to drop off an Amazon return around 6pm and since they're so slow with their service one of the clerks behind the counter told me to just leave my package on the counter and he would scan it in and drop it off. So I did just that because he told me to and 3 days later I check the tracking number and it still only says "Order processed - Ready for UPS." WTF? So I call the store and right after I explain why I'm calling I get placed on hold for 15+ minutes with nothing more than just a "hold on." I hung up because the person on the phone never came back to check up on me and there was no hold music or anything so I can only conclude that he was just trying to ignore me. So I drive back to the store and complain that they lost my package. The guy then tells me that there's nothing that they could do and I should have made sure the clerk scanned my package and asked for a receipt. THE SAME GUY THAT TOLD ME TO JUST LEAVE THE PACKAGE ON THE COUNTER! He then tells me that I need to file a claim with the seller, because he swears that the driver picked it up and just neglected to scan the package. So now I am out money, I don't even have the broken product that I was trying to return, and I wasted my time dealing with these lazy liars. Management needs to fire these guys or just shut the whole store down. read more

So, I've been shipping a lot of stuff lately and yes, it's a UPS Store. What can you expect? Well that's exactly it. You don't expect much and when you get service with a smile and helpful individuals behind the counter, you leave with a smile on your face. The employees at this store were really helpful and even opened up the store 15 minutes early on a Saturday when they saw me chillin' outside with a box. Kudos for not making me dread returning all of my as seen on TV gimmick items! read more

So this is now my second and last time visiting this location they are so slow the manager acts as if he is clueless and walks by customers and not even ask if we need help!!! I will continue taking my business to the Kirby location they are way more efficient and excellent customer service just a little out of my way but definitely worth the drive!! 0 stars from me!! read more

Wow! These guys hit it out of the park for me. I needed several items packed and shipped. Jason took great care to pack items to get it there in one piece for me. read more

JJ, Justin and BB are literally the best. Gave me all the info I needed to get my packages out. Great customer service!! Midtown location is the best! I appreciate their great help! read more

The employees at the UPS Store on 2450 Louisiana St are very helpful and efficient. I came in unsure of what I had to do, and they helped me with every step of the way. It started getting busier with customers, and they even handled that well, being able to communicate with every person and making sure everyone is spoken to, and keeping the lines moving. Very friendly environment. read more

The service is impeccable here. Even if there is a long line and they are short on staff, they make a great effort to be attentive and take care of each customer. I've never had to spend too long at this UPS location. It's how a city location should work. read more

Alivia and Jesse did a great job taking care of all my shipping needs! Rare to find service like this these days. Will be a repeat customer for sure! read more

I just went to the UPS Store Off Louisiana Street in Houston Texas and had the best customer service experience in my life. Justin you are AWESOME with a capital A and so is your manager. Thank you so much for helping me with a return package from Amazon. Please continue to keep up the good work! read more

I called the store ahead of time to make sure it was open since with the pandemic the websites are not always updated and I was greeted by Emily on the phone and she was so friendly and helpful. When I went in I was also greeted by Emily again she was extremely friendly and my return was so quick I was in and out in less than 10 seconds! Such a great experience! read more

I go here regularly at least a few times a month. The parking is ample and the people working there are super friendly.

Terrible place. Very slow people, they take care of other customers while they are still dealing with your stuff, super rude with a woman who didn't speak English very well, not customer oriented at all. Lack of professionalism, you seem to bother them. Like dealing with customers is annoying to them. Will never go back. read more

I was a very demanding customer and they were great--very friendly and skilled. They devoted 45 minutes to my very picky requirements for packing some vintage electronics I needed to mail. They provided boxes and tons of bubble wrap, and all this, including their time, cost me only $21. I thought that was pretty great. Good thing I came in the afternoon when they weren't too busy, don't know how it would be after work. read more

straight up FUCK this location. Have come here twice just trying to return packages and been treated extremely rudely both times. The first time was a woman named Kimberley, not sure about the second lady's name. I understand that it sucks to be working at this point in time, but if you don't want to be nice to customers then pick a different job. I had very simple requests and am very unhappy with this store. Please get new employees. read more

I deal with the same two guys almost every time. They are friendly and go beyond what I see from other ups stores. Their attitudes are what separate them from others in their role. Always look forward to having them help me. read more

I had to turn in my U-verse equipment to UPS. This is my neighborhood store, I went in and received excellent service from Jade. She made turning in my equipment super easy and super fast. Really appreciated that! read more

Exceptional customer experience...Justin went above and beyond on Saturday after hours...store was closed and he went out of his way to help me. Not only to to make sure everything was corrected and taken care of that had not been by someone else initially....but his attitude to make things right was fantastic. I appreciated his help but his willingness to right the original wrong was more than amazing. Management needs to recognize. Thanks Justin! read more

I sent a perishable package by overnight mail, paying $74. The next day, the tracking info didn't show that the package had left the UPS store. When I called, I was told by the assistant manager that he would check on it and call me back. He didn't. I called the store again and they informed me that my package was lost. The package mysteriously showed up in the tracking system 48 hours later and was delivered. The UPS website states it has a guarantee for on-time shipping. I called the UPS corporate customer service to process the refund, but they wouldn't do it. They said that the tracking info shows that the store didn't hand the package over to them when I dropped it off, but 24 hours later. Basically, I have a time stamped receipt for when I dropped the package off. The store didn't give it to a driver until the NEXT day. The store is giving me a hassle now about processing the refund. I will not go back. read more

I had the best experience at this UPS store. I have to ship items frequently and it makes such a difference when working with kind people. Jason at the UPS store was so wonderful to work with recently. When I walked in, he said I'll take care of everything for you and he did! He even took care of my USPS shipment which saved me a trip to the post office. I am happy to have such a great store with such kind and helpful employees to work with near my apartment! read more

The worst. After refusing to help me the man behind the counter literally yelled at me and made me call AT&T myself. When I tried to explain to him I was confused because I'd had a long day he retorted "we'll I've been up since 5." I finally left without ever getting any help at all from the staff. read more

Just picked up several packages at this location. Great, friendly customer service! Even helped me carry my boxes out to my car!

This is by far the best UPs store I have been to. Everyone I have met who works there has been extremely friendly and helpful. They go out of their way to say Hello and make your visit a pleasant one. If they are really busy they thank you for waiting and understanding. They are great. I totally give them 5 stars. Thank you. read more

So so so horrible. We rent a mailbox here because anything delivered to our house gets stolen. We have to go multiple times before they can find a package that their own tracking system says has been delivered. The latest incompetence is a shipment of badly needed contact lenses that they insist they have not received even though their own UPS tracking system says was delivered at a certain time days ago. It even specified who signed for it. The manager just keeps insisting that "we never got it ". One time recently they gave us someone else's package--apparently a cell phone. We did not notice it wasn't ours until we got home. Of course they were all over us, constantly calling and texting us return it. DO NOT DO BUSINESS WITH THESE PEOPLE. They are incompetent at best and crooks at worst. read more

Went to have one copy printed, buy an envelope and stamp. $4.50 later. . . . i sent the document to be copied to their email address at their direction. At the cash register they said that incurred a $3.00 computer usage fee. at least when Henry is working all costs are fully explained and there are no surprise - the woman at the counter had a tag that said manager - may have been assistant, but does not matter. not a good situation when staff gives better service than the management. i get that the store operates as a convenience and charges very high prices, but i expect that charges should be made very clear up front. not a lot of money, but more than 4x expected/reasonable costs (copy= $0.10, envelope = $0.10 stamp=$0.46). Just beware it may be a worse experience than expected - and that is hard to believe read more

Wonderful customer service they never seem to be having any bad days!!! Briana was already reading to check in my packages before I even walked in. Justin was telling a joke that made my day and Jason was ready to take my packages to the back. I never been a ups store that was on top of everything. The store was clean, employees was wonderful and the processes easy and fast!!! If your looking for great service and friendly staff come to this ups store they will help you with anything you need!!!!! read more

I came by to get something notarized, they didn't have anyone onsite at that moment, the service lady was so kind and called around other store and found one for me that have one onsite. I really appreciate her service ( I had a horrible day up to that point). Thanks! read more

The customer service here is good. We had trouble returning our cable box to AT&T (no surprise there). They were helpful and patient, and eventually got on the phone and fixed the problem. read more

This place it what it is. The staff is friendly and always works diligently. Hardly ever a wait time and I have had no problems with these guys over the years. As long as they smile and give me straight answers, I'll keep doing business here. read more

Very frustrated that there was no self service for FAXing or photocopying, so having to depend the only staff member present made a quick, simple task get drawn out into a laborious, time-consuming trial. read more

I often come here a few times a month to mail my personal packages and EBay packages, when I get fed up with the FedEx location at the George R Brown convention center. There is easy parking right in front of the location making it easy to tote in all your boxes. Sometimes there is a wait and a few people in line but the staff is friendly and helpful. read more

Got in and out easily. Staff was very kind and helpful. I came at lunchtime. Location was very clean and neatly organized.

I scoped out the two nearby UPS stores for a large shipping project. I immediately like the vibe and service at the Midtown location. The staff was friendly and the store is immaculate. Genny, the manager, helped me when I returned with my boxes. She was welcoming, knowledgeable and not at all snooty about the things I didn't know about shipping stuff. It was great to have such good service. read more

Do not use this location. Took a week for my package to get to a place that only takes a day. I could've walked it there faster myself. So I've been trying to get a refund but I keep getting the same response every time I call. The person is not authorized to give refunds but will give it to someone who can. Well I've been waiting over a month and now I'm getting the response that it's too late to file. Must be done within 15 days read more