FedEx is a nightmare I have had a number if incidents on the past year and can never find a person…read moreto talk to. The computer just transfer me to another extension and then hangs up. I have been waiting all day for a package that was scheduled for end of day in an email they sent. When I called to find out what time as it was after 6pm I was told it was on rout to Oakland Last time i looked Oakland is in Ca I am in TX. In short there is no one to help with problems other than the computer and it is a mess. I posted online about tis and had tons of similar responses delivered. I am now wondering who do I file an insurence claim with , the computr ? I will never use these guys again NEVER

Great place to ship packages if already packed, otherwise shipping materials are limited because…read morethey are a ship center not a pack and mail place like FedEx office. Staff is super friendly.

I don't like writing this review, but I had one of the most uncomfortable retail experiences here…read more I wanted to buy uhaul boxes, and didn't realize that I wasn't going to a uhaul specific location, but no big deal. They don't offer bundle discounts if you buy 20/25 boxes like uhaul, but fine I was already there. I was prepared to pay more money per box. Once I checked out I went to my car and checked uhaul prices, I was charged $4 for medium boxes, $39 for 10 medium boxes. At uhaul it's $39 for 20 boxes. I came back apologizing saying I'm sorry but with the price 2x as much I needed to return them. The owner was *angry* raising his voice saying there was no price difference arguing with me, as I had the site open ready to show him. He angrily waved me off saying fine and a woman began to refund me. She was huffing, rolling her eyes, acting irritated with me. She didn't refund me tax (they do everything manually), and when i pointed that out and asked to do at first she repeatedly refused...umm that's illegal. Finally she did, with a very unpleasant attitude. At the end I softly said, hey I hope you can understand where I'm coming from. You guys charge 2x as much as uhaul, and I should showed my phone to her. She aggressively raised her voice shutting me down waving me off. Well. Alright. I went to uhaul and bought 20 boxes for $39. Instead of 10 for $39. Most aggressive retail experience I've had. Just...feral. I work retail myself...I was kind, calm, respectful the entire time :-/.

I hate writing reviews like this, because I too am a small business owner. I shipped a package…read morefrom this shop on 10/31 and it shows that it never arrived into UPS's hands but was accepted by the shop. I called the shop to see if it was left behind and to see if they could check to see. The employee wasn't willing to help, so I asked for the owner. He got on the phone and was immediately angry with me for suggesting something was left behind. He went on to tell me that he doesn't make a penny for accepting my pre-paid packages (which is I know is incorrect because I used to work with a shipping shop personally). I asked him to stop raising his voice at me, and as a local resident I would think he would be willing to help me locate this package. His answer...."Call UPS and have fun trying to find it." and then he hung up on me. I've read some poor reviews of this place on Facebook before, but had been giving him the benefit of the doubt. Beware - and know that there are several other ship shops in Trophy Club and Roanoke, and I would advise driving right on down 114 to the next one. In reponse to owners answer - I called the shop to see if the package was still there because UPS doesn't show that it was ever scanned in to their system. I would think this would be the obvious question any normal customer would ask. Did I accuse him of theft? How ridiculous....I was simply asking if they could do a once over to see if it was left behind because it was an envelope and not a box. He IMMEDIATELY was rude and disrespectful. He refused to even look and hung up on me.

Worst example of FedEx "customer service" ever! I arrived at 6:57 and after waiting the clerk…read morecomes out and with a smirk, says "we closed". Front door is as open. He said, "no way to scan or accept your pre-paid box. 100% wrong! Beware before coming to this location. Oh and hint, "LOCK YOU DOOR IF YOU ARE CLOSED"! Horrible! 1 star, go elsewhere!

Have used this location a couple times cause it's closest to me but won't be back. Seems people…read moredon't feel like working this time a year but just annoyed attitude from the lady there today was a little much. They say I can't ship in package I had so I had to get a box even with my free shipping label. Then she proceeds to measure and say the box alone would be $12.95! Just for the box, not a large one even. I questioned that and she said 'I told you you needed a box and that is what the box alone cost without shipping'. I told my package back and will get a box for a lot less somewhere else ‍ just ridiculous

Generally pleasant and helpful service. Can compare prices for FedEx, DHL & UPS. Notary service…read morealso.

Pleasant service, but their box prices are ridiculous. $14 for a 24x24x6" cardboard box? I went to…read morepostnet instead and the same box was $7.

Anil the owner of this location and all his employees have always treated me with respect and…read moredelivered quality customer service. You can't put a dollar value on how these professionals treat their clients. No matter what service requested, I know I'll be more than satisfied with the outcome. This store delivers "KNOCK OUT" service!!!

Polite, considerate, workers, super helpful! I would totally recommend coming here. Even when I…read moremade a mistake regarding the store code for an Amazon return instead of turning me away, they helped me Figure it out.

Absolutely avoid this postal service at all costs…read more Every single parcel sent from the UK to the US was lost. No tracking, no updates, no accountability. Once your item is handed over, it effectively disappears into a black hole. There is zero visibility, zero responsibility, and zero customer care. International delivery with no tracking in this day and age is unacceptable. When things inevitably go wrong, there is no way to trace parcels, no meaningful support, and no resolution. Just generic responses and complete indifference while your goods -- and money -- vanish. This service is unreliable, outdated, and unfit for international shipping. If your delivery matters in any way, do not use this postal service. Spend a little more and use a courier that actually delivers parcels instead of excuses. AWOID.

worst and absolutely untrustful shipping service. Be ready to lose both your shipment and money you…read morepaid for its delivery

Great service got everything done with one stop...friendly staff n great prices ....ty so much for…read moreeverything

This is slowest UPS store! I'll drive further, no one talks to you, or apologizes for the wait…read moreeither

I needed to mail a care package overseas to my deployed husband. To do this, they needed to enter…read moreinto their computer an itemized list of what it was I sending, and its worth. They seemed to be having computer problems, but Suzy was so patient and helpful about it. She didn't seem flustered or frustrated at me. Tara ended up having to take over while Suzy helped the growing line of customers. I apologized and offered to wait if she wanted to help the other customers. She had the same patient and nice attitude, and assured me she'd get it figured out. And sure enough, she entered all of the information in correctly that the system required. I felt like even though they were obviously busy, they treated each customer with care and without rush, but still moving at the most efficient pace as possible. The customer care here is wonderful. There's a calm and friendly deamoner about the place and also a confidence that whatever service you need from them can be trusted to be done correctly. Again, thanks to Suzy and Tara!

I have been a customer here for nearly 10 years, since their prior location. It is super…read moreconveniently close to office and the new location has plenty of parking. They not only have all the packaging supplies you need, but also offer copying, printing, faxing, and notary public services. You can also rent a mailbox here and access it through a separate entrance from the main one. They have a cute little area where you'll find candles, greeting cards, even handbags. Very boutique feels.The staff here are great. They welcome you with a greeting when you walk in. I come in often to get documents notarized and Melanie helps me with that. She's always quick and efficient. I really appreciate having them down the street from us. It saves me a trip to the post office and so much time out of my day.

Seems to randomly loose packages and do not or will not establish processes that keep this from…read morehappening. New ownership is unable to provide what could make them adequate. Just high risk to loose parcels

I take everything here to be packaged and shipped. The cost is reasonable and when selling items…read moreon eBay the feedback usually includes a remark from buyer how professional the items are packed and never damaged. Well worth the few dollars to have them pack items properly and get there without any damage.

Darrell is the best. He stops what he's doing the moment you walk in. His attention is directed to…read moreyou! I can't bring myself to go anywhere else. Go see him at Sutton Printing. The value is incredible. We love him.

Family owned and operated. Highly recommended to meet all your printing, copying and fax needs are…read morehere and so much more. My expectations were exceeded two fold.