Your staff is basically full of thieves Every time I bring a return that is supposed to be easy, the staff at this store find some shifty way to up charge me. Today I brought a return from Amazon that was in the unopened packaging that it was sent to me in and delivered to me by UPS and the lady at the counter decided that the unopened box needed more tape. What was supposed to be a hassle free return ended up costing me money for no reason and pissing me off on my lunch break. read more

I can't say enough about this UPS store, and the managers/owners, Fred and Karen. Fred went out of his way, late in the day, to help me with a cold shipment of medications that had to be refrigerated and sent overnight! He actually gave me a refrigerator box to ship it in the next morning, and said I could pay for the box then. I couldn't believe it! He sealed the deal with a handshake! Who does that anymore?!? Wow, we will ALWSYS use UOS at this location for our clinic needs now. I was so so impressed! read more

Not even one star. Hands down worse UPS Store location I have ever been to. You will NEVER be allow to serve yourself at the self service station. CHANGE THE SIGN!!!!!! I feel like I need a drink when I leave the sh*thole store. read more

So, now that stores are opening from COVID-19, I'm noticing an increase in "miscellaneous" charges. This store just informed me that they will print my return label (that he forwarded from my phone) and tape my box for $5.00. Stunning...not in a good way either. I totally understand that many businesses are hurting but c'mon, FedEx does these things as a courtesy for customers. I thanked him, went home and printed my label, taped the box and went to the Gretna UPS store where I was informed that they wouldn't have charged me for that. This store is great on greeting folks, just not in being courteous as evident by other reviews. read more

The UPS Store - Shipping Centers Near Me - Harvey, Louisiana

I went in for some Amazon returns. There was a line but it was moving quickly. The guy helping me was professional and helpful. Smooth and easy transaction. read more

Everett Russell is the main reason for the 5 star rating. While I was in an overwhelmed state of mind he greeted me, assisted me with emailing the document I needed to send via fax, copies, faxing and explaining everything to me as we went. I also give the store 5 stars because every worker in the store were assisting other people with kindness and a sense of truly caring that their service was friendly and helpful. I'll go out of my way to return to this store! Thank you Everett! read more

This is the second time I've been to this UPS location. The first time they wanted to charge me for tape. Yes, tape to seal up my box. I forgot about that until I went back today and they wanted to charge me for a bag/box. "Don't you have an extra box you could recycle," I asked. This was after waiting in a long line and them not answering the phone. I don't know. I get the whole profit thing, but can't we just help each other out? "No, you have to buy the box" I was informed. I am sure they have tons of recycled boxes, but profit before the environment and profits before common curtsey. I will do my best NOT to go back there. read more

I love this location and it's employees!! Everett, Andrew, Ms Karen and Ethan as well as the other staff are amazing!! I have a mailbox at this location and it's been pretty hassle free. I even get notifications when I have packages to pick up. The manager Everett is even a notary. I also love the fact that they know I'm there to pick up my mail and I don't have to wait if the line is long. They also acknowledge my kid every time she's with me. 5 stars from me!!! read more

Guys do NOT go here. They starting to charge people stupid fee about not taping the box neatly and if there's a little dent on the box, they said that's known as open box! Do you know how small the dent was and this is what gets me the dent came from UPS when they delivered my package itself!? I will be writing to corporate and taking my business elsewhere!? Idk if they losing money or trying to make bonus money at the end of the month!? Do yourselves a favor and go somewhere else! read more

I wish i was able to give them a 0 ZERO star review. But lucky them they get 1. VERY Unprofessional is quite an understatement. They are just calling me about a king cake that was shipped 2 Weeks ago telling me it was late and that i have a refund check at their store. But hey. Their sorry. It's ALWAYS an issue there. They have HORRIBLE customer service skills. I own a bakery and REFUSE to ship with them EVER again. Disgusting! Had the nerve to ask my wife at the end. Well do you still want to come get the check. You know the one that you paid over $75 to ship. Complete JOKE! Hopefully this review is POSTSD and not taken down. read more

This is literally the worst service I have ever received. I have a amazon return and was told after driving 20 minutes out of the way that my take job wasn't up to his standards. It is in the exact same box and packaging i received the item it. It was not even opened. He told me i have two options to go buy tape or pay $2.50 for him to tape it to his standards. I didn't have my wallet or money on me to take him up on this option and explained how i just drove from downtown to this location so i could ship back the baby gate that I no longer needed. I asked again could help me out and he says no Next. I am shocked as the lady working there has always been so friendly. This new young tall black man is not kind to women. read more

This UPS store unlike the UPS store in Algiers does not charge a dollar to drop off packages In and out in under a min. read more

The UPS Store - Shipping Centers Near Me - Harvey, Louisiana

I had not thought of reviewing a franchise delivery store but. I have been using this location (both strips off of Manhattan) for years. Prepaid returns and paid shipping both. Fast and pleasant service. They are always almost apologetic when telling you the rates, as if it is their doing. A little pricier than the post office, but guaranteed to arrive. read more

FYI no one told me that if you're not home when UPS attempts to deliver your package they will bring it to this location. this location makes you pay $10 per package!! If you do not pay the $10 fee per package they will not give you your items and they will send them back! The only option I was given was to send the package to another UPS facility. I refuse to pay them any money so hopefully my two packages make it to the other facility. read more

Skrrrrt SKRRRRRRT, taking a quick change from my usual foodie yelp review. Gotta give these local hard workers some credit! As you can already tell from my profile, I LOOOOOVE collecting shoes. I'm like a shoe connoisseur, a foodie of shoes..(footie)? sneakerhead, footlover, whatever you call it! I always buy shoes that people want bad and I use that to my advantage and sell extra pairs! Of course, it wouldn't be possible without the people at UPS Manhattan! I LITERALLY go here at least 3 times a month, almost once a week(sometimes it be that way). They practically greet me with my first name and they truly make me feel like family in there. They know why I'm there. I legit would be dropping about 4-6 packages on average every time I'm there. I go in there with the quickness and out in the same manner. Sweet folk in there, I'm glad it's them that is handling my packages. read more

The UPS Store located in the strip mall at Manhattan staff is clueless and seems lost. There is horrible odor upon entering the store. It's absurd that they charge $2.50 for tape. I will never return to this store. The best UPS store in the city is on North Claiborne across from Tulane University...they move fast are friendly and helpful. read more

Oh hey, I had a completely painless experience here. You can bring something here and have them pack it, or you can bring something already packed and ready to ship. I suggest the latter because I was able to be in and out within just a few minutes. I went online first and printed out the shipping label I needed and got everything ready to ship, so it was just a matter of handing over my package and getting a receipt. They also sell an assortment of packing materials and boxes, in case you want to stop in and do your own packing and boxing. read more

I am so so pleased with this facility, I have been to a few and not to mention the post office which is horrible. Either way this place is great love the people here and love the service they provide. I definitely recommend it. read more

As it turns out, there is no FedEx Kinkos on the Westbank. Go figure. I needed to mail my Christmas cards to Canada - exactly 1 week before Christmas Day. Obviously regular mail wasn't going to cut it. Then, I had the genius idea to throw all of the cards into one giant envelope and send it via UPS or FedEx. Yeah, it would cost a lot, but it would get there in time! I googled the nearest FedEx (my preferred shipment provider) but would have to drive across one of the bridges to Elmood or Tchoupitoulas. UPS had a location in Harvey - yay! There was one customer ahead of me in line taking forever, but luckily, they had 2 people working at this location. The service was quick but quite subpar. Maybe I've been spoiled by FedEx. Anyhow, he asked for my address and the address for the shipment. Even though I spelled everything out, he still ended up typing part of both addresses incorrectly. I would think that verifying, in print/writing, before submitting the shipment would be a good idea? Maybe I'm being too logical. I didn't receive anything to check the spelling for errors until he gave me the receipt. He also never asked when I wanted it to arrive. Again, maybe it's that I'm used to FedEx, but they always give me options... earlier arrival = higher cost. In this case, I would have probably chosen the most expensive/fastest option anyway, but it would have been nice to at least have options. This would have received a 2 star review, but apparently despite the spelling errors and whatnot, the cards did arrive at my mother's house today. Good thing the postal code was correct, and the address was at least close enough that they could decode it... sheesh. read more

Visit 1 - shipping a $4000 item that needs packaged, takes about half an hour for guy at the counter to get to me, leaves my $4000 item on the counter to be packaged later, i.e. not in front of me. Visit 2 - shipping an item, guy at the counter is carrying on a personal telephone conversation the entire time he is handling my shipping order. Visit 3 - picking up an item, guy at the counter helps another customer for ten minutes. There are four people in line. Two people are working behind the counter but not helping customers. Conclusion - they need more workers... And better customer service. read more

I hate shipping. If I need to ship something fragile, I take it here. The people are nice, and although they always have a television blaring when you walk in, if you go in at the right time of day, you can catch a talk show and find out if Gomer sitting on the chair is or is not the father, but I digress. Although it can be pricey, things always arrive in the condition in which I left them, and I have yet to have any issues with the service. Warning, ask when they will actually ship the item if you are in a hurry, because sometimes it takes them a couple days to package large and or fragile items. I don't understand why it takes a couple days, but they say that it does. This location takes credit cards. The one in Gretna does not. read more

Took a 50# prepaid package in had to help the young man pick up the package and put it on the scale. He then advised me the the shipping was prepaid but the would be a extra $5 fee to drop off the package because it weighs 50#. In my opinion this is totally unacceptable. I will find another place to do my shipping. read more

The staff in this store are awesome. I had a lot of different items to pack , and they were very patient, thorough, polite, and professional. I have used the store before for drop-offs with no problem, but my experience today was above and beyond. Keep up the great customer service guys. read more

I usually have no problem when dealing with UPS but tonight has been the worst experience. I was told to come back at a later time for Notary and when I came back was told that the notary already left. Then the manager starts attacking me because I'm in uniform. He made it seem that I caused the problem and didn't hear what I was clearly told. I never once said anything about the service but only thing he could was fuss and insult me for being in uniform. If this is how people who serves this country gets treated, NOBODY needs to continue to support them. This manager need to go to training on customer service or get another job where they never have to deal with people. The manager, Fred Mondy, needs not to be the manager of this location or any other location anymore, especially when you berate and insult Servicemembers. What a disgrace read more

I can't thank Mr Fred enough for helping me today with printing photos I needed for a funeral services. I was stressed and in a time crunch and he managed to print and keep me calm and get me out on time for the services!!!! Thank you Thank You Thank You!!!!! read more

I have been to this UPS store twice in the last couple of weeks and the staff was extremely nice and very helpful. In and out both times within 5 minutes. Thanks for the great service! read more

To Whom It May Concern, Hello, I'm concerned about what I saw during my visit today. Amazon Prime van arrived at the UPS on Manhattan Blvd, I noticed a woman was working on the van. I looked out of the window of the store and noticed she wasn't wearing underwear. I will be sure to contact the proper authorities regarding this! read more

So all the other stores around are open, but this UPS Needs to close because of COVID at 2:30pm. Second I've seen the other post about miscellaneous charges, well you can add $2.50 for them to simply tape a box. I've used UPS all across the nation and never have I been charged to tape a box, $2.50 just bought the roll of generic tape used to tape the box!‍ read more

I never had a bad experience with the Employees at this location. Great Customer Service. Friendly and clean environment. I wouldn't go to no other location. (Brad's FlowerHorn) read more

Awesome customer service! They're always super busy, but the line moves quick and they always have a smile on and greet you!

Mr. Fred, Mrs. Karen and staff have been extremely helpful on more than one occasion. I highly recommend this location

This location lost my package in their store a couple of weeks ago. They blamed the UPS driver for possibly keeping the package on their truck to reattempt delivery. The associate claimed "this has been happening a lot lately, give it a couple days and see if it arrives at your house." They took a copy of my info notice and my phone number and said they would contact me by the end of day if they found my package. They never contacted me. A couple of days later I called the location, an associate stated they couldnt't locate my package and that the owner is trying to resolve it with UPS, he's on break right now, and will call you in an hour or so. I never received a call. At this point I'm really upset and trying to be patient because it's busy during X-mas time and I come here a lot and never had issues in the past. I know the UPS guy who delivers in my area and spoke to him the next day and he said, "If the system says I dropped the package off and I gave you an access point location to pick your package, they have it." He even looked up the delivery and said the owner Fred signed for it. I needed this package soon before Xmas because I was going to be out the country and wanted to give people their gifts before I left. According to the voicemail they left, which came through well after Xmas due to me being out the country, they didn't find my package until Xmas eve. I returned to the store a couple of days later to return other orders. A different associate informed me that they contacted me several times about my package (in an impliacative tone of this being my fault). I told him I received the messages when I came back to the country, which was already too late, my vendor took care of the situation. What REALLY pissed me off is the fact that this company put me through all this BS and had the nerve to charge me packaging fees and fees to access a label on their computer to return a few items. I'm sorry, this is a franchised store, and to keep a loyal customer returning, the fees could've been waived, that was definitely within their power. I understand companies have to make money, but sometimes common sense and discretion is needed when you want to keep repeating customers. Although the situation was resolved with my vendor, I didn't like the way this UPS store handled the situation. They've definitely lost a loyal customer. read more

This is like any other UPS store with one exception. The employees here just don't care. Either their Dad owns the franchise or they are all rich. My most recent visit had to wait around for 10 minutes in a store with more employees than customers. Shipped several items for rush shipping. An hour after I left the store, they called my friend who also shipped items to report they found one of his items on the floor and forgot to pack it. read more

We visited this store location on Saturday with a variety of disparate items, glassware, a huge 55" TV, an electric scooter, instant pot, etc. My son was moving from Tulane U to Tufts in Boston and we were flying home to NY so needed to ship these times. Miss Karen (I think this was your name, sorry if I got it wrong?) helped us first and she was patient and lovely but the cost was really high. Mr Fred (the owner) got involved and said he would work with us and work with us he did. He designed creative ways to pack things within things and reduce the size and number of cartons. Needless to say the price was reduced by almost half. He is a lovely gentleman, patient and kind. Our entire experience at this location was stellar. I would encourage anyone who lives in this area to frequent this store! read more

Ordered a $400 ALTERNATOR that shipped through ups and they marked the package as delivered @ 3:34 pm but never delivered it and the driver probably ended up stealing it. read more

Not sure what's going on at this store. Make sure you don't over pay!!! I was going to create my own label at home but realized my printer was out of paper so I decided to just do it at this UPS store. The cost to ship my 41x37x7 and 53 pound package when using www.ups.com from home came out to be around $71.00. That was selecting oversized, special handling and even giving a extra half inch on all three measurements just to make sure. Well, at the this UPS store, the guy tells me because of the size the cost is $150.00!! I was shocked and told him I had just looked up the cost at home and it should be around $71.00! He looked real concerned and acted as if he was trying to see what he could do on his computer about it. He said "just a minute because he had to call and ask if he could do anything to lower the cost for me." He dialed the phone and walked into the back of the store so I couldn't listen. When he came back he said sorry but that's what the cost is. He said it was 1 inch too big and that's what caused it to go into some other price. I verified he was using the same numbers as I did but at no time could I see his computer screen to see what was actually happening. The whole thing seemed kind of fishy to me and the rep acted I little nervous after I told him I had already checked online for the cost. Needless to say, I took it back home and bought some paper on the way. Will have UPS pick it up from my work and save the $79.00 difference. It may be nothing but just be careful using this store. read more