1. The UPS Store

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    Grand Prairie, TX

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    The UPS Store

    3.7 (17 reviews)
    Closed • 8:00 am - 8:00 pm
    Updated 1 month ago

    Services - The UPS Store

    Shipping centers

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    1 year ago

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    Local

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    7 months ago

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    Local

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    3 years ago

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    Local

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    4 months ago

    Fast, easy, and good quality service. Employee even checked to see best possible cheapest route, thanks!

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    Local

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    2 years ago

    I often handle Amazon returns at this location and they are consistently friendly, quick, and helpful if I have any questions or concerns!

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    1 year ago

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    Photo of Rue N.
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    6 years ago

    Helpful 1
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    2 years ago

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    3 years ago

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    7 years ago

    Helpful 7
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    215
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    5 years ago

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    5 years ago

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    4 years ago

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    7 years ago

    So happy to have this in our neighborhood. Warm, friendly people. Cheerful, prompt service. Yes!

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    5 years ago

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    7 years ago

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    7 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    “The staff were very helpful and they helped with the labeling and the transaction went really smooth.”

    Mentioned in 2 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (34 reviews)

    Went to drop off an Amazon return it was around 5 o'clock crazy busy time tons of people bringing…read morein items to ship My cell phone reception would not work. I couldn't get logged into the Guest Wi-Fi. One of the associates went above and beyond with four class customer service and pulled out her own iPhone hotspot Ted it to mine and I was able to pull up the Amazon app lightning quick found my QR code for the return and it was printing out within a second Amazing she did the whole time with a smile on her face and patience in her heart Ironic, I was trying to use my reading glasses and figure out the apps on my phone while I was returning reading glasses

    I went there this morning around 8:30 -9am .... Walked in , slowly looking at my phone to look at…read morethe document I was going to have made into a sign . I guess I wasn't fast enough . Cynthia the mgr walked away from the desk so I stood there waiting for service . A young lady came in with several boxes and I told her she could go ahead of me . Cynthia came back to the desk and before I could even let her know what I needed she put a card down in front of me and said go to this and email ...... she had no idea what services I was there for . I actually needed a sign made .. her overall countenance was rude and inconsiderate. She had no interest in helping me or being customer service friendly . I told her no thank you I'll take my business elsewhere .... I wanted her managers name but she would not give it to me .... She said over and over she did nothing wrong ...... she was even loud and rude while saying that . I told her she's making a scene . I'm 61 years old and I don't demand anything from anyone , but when I come in your business and you treat me with that kind of attitude you lost me . I went to Staples ...they were professionals and they earned our companies business I advise do not go to this FedEx location by the parks mall .... She needs retraining

    UPS Customer Center - Pallets, plastics, and trash UPS left behind.

    UPS Customer Center

    (165 reviews)

    Oh boy...if you're going here, its probably because you either had a problem with a delivery or you…read moredon't know about the UPS Store yet. Either way, if you find yourself here....be prepared for an uncomfortable ride. Now its not to say that the staff here is terrible...in fact they are nice and friendly. However, because of the size of the hub compared to the size of the office, you often times have several people (think 10-15) standing in line all waiting to either ship a package or receive a package. All impatient...all tired, maybe hungry. And you're just wanting to get the heck out of there and go home. Long story short...go to this place with lowered expectations. Take a good book, maybe your iPhone/iPad to play games on. Most importantly, take your patience...you know that thing you leave at home before you get on the road....dust it off...try it on and expect to be using it for the 40-50 min you'll be here. Enjoy!

    F**k UPS. Can't even make a delivery for the time frame they gave of 12:45pm to 4:15pm for a…read morebusiness that closes at 7pm. Then they wanna say we didn't give a time frame, like you stupid idiots! Yes yall did and I took a screen shot of it! Then you wanna say "oh, well we don't know when a business will close" again more crap coming out their mouths. Yes you do know when businesses will close as that's how you create drivers route that has business stops is by knowing the close time for said business and to ensure the delivery is being made in a timely manner. No one should be paying UPS to delivery anything and as a matter of fact anyone getting deliveries should be demanding to get paid to even deal with them. They either need to close up shop or restart from ground up and learn how to create a route for drivers that have business stops in there. Bet if yall were picking up items that yall would have been there earlier than needed you POS!

    The UPS Store - shipping_centers - Updated October 2026

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