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    The UPS Store

    4.5 (4 reviews)
    Closed 8:30 am - 7:00 pm

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    2 years ago

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    6 years ago

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    Mail and More

    Mail and More

    3.0
    (25 reviews)

    I've had a box here since 2010. Jennifer, the owner, has always been very professional and…read morecourteous. As a long-time customer, I appreciate being able to have my packages delivered there and know they're safe and secure rather than worrying about porch bandits. I noticed a lot of the negative reviews tend to be one-time customers. Of course, any time you ship a package and have it misplaced it's an incredibly frustrating experience. But mail and more is not responsible for the item's actual transport. JennifeEmily, Diane, and Bob always have a welcoming smile and warm greeting. Jennifer and her staff are a pleasure to work with. Update: I ordered some books from Amazon that I needed in time to attend a book festival in another state. Amazon shipping notifications had the books arriving Tuesday. When I checked on delivery, the USPS had shipped the books all over the place. From the Amazon facility at Ashland to Stafford to Locust Grove and then back down to Richmond. I'd gone in earlier on Wednesday to check when USPS might be delivering mail, and Jennifer said it varied by day. I told her I was waiting for some books I needed for the trip and if they didn't arrive, we'd just need to re-buy them so we had them for signature and return the ones ordered from Amazon once they arrived. Shortly before closing time Jennifer contacted me to tell me the package had arrived, so we were able to get them. Thanks!

    Wonderful business. Very helpful and courteous. Great staff. Only place I ship from. Highly…read morerecommend.

    The UPS Store

    The UPS Store

    2.5
    (19 reviews)

    This UPS Store lost my package and they refused to do anything about it. I dropped the package off…read moreon April 29, 2026, and UPS proper never received it. I went to file a claim and UPS told me that they never received the package. Therefore, I could not file a claim. I then contacted the UPS store and they refused to help me in any way. I then informed them that I would never use them again, and the woman I was speaking to hung up the phone on me. The people at this UPS Store are inept at their job. They have no idea what they're doing, and that's why they lost my package. This is inexcusable, and I filed a complaint with the UPS customer service. Here's an update to my review: Here's how the "Local Business Customer Service" responded to my original review: "This is concerning to hear, Zmoonchild L.. We are forwarding this to the appropriate team right away and will look into this further. Please reach out to us at CustomerRelations@UPSStore.com so we can follow up with you." Here's my response to the "Local Business Customer Service" You are NOT concerned about anything. That's a complete lie. Otherwise, the store wouldn't have hung up the phone on me when I called them. They do NOT care about any of their customers. I did contact CustomerRelations@UPSStore.com. They said that UPS Store 6295 told them that UPS picked up the package. Here is the tracking number 1Z14V49EYW13970738. You can see that UPS never got the package, and that means that UPS Store 6295 lied. UPS also told me that because UPS Store 6295 lost my package I can NOT file a claim, and that's because UPS never received the package. All the "Local Business Customer Service" did was post a copy & paste response to my original review here with the hopes that somehow that would resolve them from their incompetent service. All of this proves that UPS Store 6295 is the worst place to have a package shipped. AVOID THEM!!!!!!!!! UPS Store 6295 lost the package I gave them, and because that I lost $149.00. They will lose your package, hang up the phone on you, and cost you money. AVOID THEM!!!!!!!!!!!!!!!!!!!

    I have never had an issue and I come here often for the last almost ten years to ship ups parcels…read moreand other items. Friendly and smiling every time! The store is convenient and I will definitely come back. Cost is typical for shipping. Not sure why so many negative reviews. I have never in ten years had a bad trip to this store.

    The UPS Store - copyshops - Updated August 2026

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