I went into the store because I had a return from Amazon. I usually return my Amazon products to Kohl's with absolutely no problem. This time the shipping label specifically said UPS and Kohl's was unable to do it. So I went to the UPS store closest to me. I went inside the associate was very kind the associate explained to me the return process which was kind of confusing. Also the associate explained to me that I had to pay a total of three dollars in order to even do a return. The associate told me I needed to pay two dollars for the shipping label and then an additional dollar to tape up the package so it could be suitable for shipping. I thought that was silly but decided to pay the amount anyway. By the way Kohl's doesn't have that policy in place. Also the associate told me that I needed to email the shipping label to UPS which was two dollars. Unfortunately I was unable to send the shipping label. My phone said the label was sent but the computer the associate said it wasn't receiving it. I thought this process was confusing and extra so I asked for the manager. The associate went and got the manager and the manager asked how she could help. I explained the situation to the manager, and she asked me why I wanted to customer service number and I told her because this process seemed confusing and I wanted to let UPS know what I thought about their return policy. She continuously repeated that question asking me why do I want the customer service number. Her voice started to elevate, she started to wave her hands around in the air because I repeatedly asked at the same voice volume can you please just give me customer service number. She then gave me customer service number I said thank you and she told me I had an attitude. Then in return I told her she had an attitude. Then she made a comment about my body. Specifically she use the word ass. I was offended and I felt it was a sexual comment. I've been trying to get in contact with her boss but you can't find the contact number for the district managers of UPS on line. I actually couldn't talk to a real person at all about my experience. After I heard that comment about my body I left. This happened on 4/12/2022 I was in the store around 3:00. read more