they really helped me out when I needed to ship a huge number of heavy packages. they measured…read moreeverything and helped me pick the best option (it was gonna be expensive no matter what) and helped carry heavy boxes. small mom and pop shop, better than a damn FedEx counter inside an understaffed Walgreens.

Poor service and understaffed. Long wait and packaged didn't ship until 2 weeks later.read more

Went here a few times for fingerprinting (for work and coaching). Always professional and pleasant…read more Seem to be doing great business because it's always busy when I was there. Always handled the customer base the right way and everyone was happy! Keep up the great work!

I have visited the UPS Store on Patteson Drive four or five times in total, and while most of my…read moreexperiences have been positive, I had negative experiences with an employee named Derrick whose shirt identified him as a manager on two separate visits. During one visit, I overheard him speaking with a female employee and complaining about a previous customer within earshot of other customers. I found this unprofessional and disrespectful. Speaking negatively about customers in front of other customers reflects poorly on the business and creates an uncomfortable atmosphere. On a separate visit, his overall demeanor seemed negative and aggressive. His body language came across as angry and off-putting, and he was moving boxes in a rough, aggressive manner. He did not seem approachable or customer-focused and did not project the kind of professionalism I would expect from someone in a management position. I want to note that my other experiences at this location have been positive, and the other employees have always been polite and helpful. However, these interactions reflected poorly on the store and its leadership. Unfortunately, they left a negative impression and made the store feel less welcoming.

Never go to this store. The employees are very impolit each time I have been there. But today,…read morethere was a new young man there with long curly hair who was so rude, impolite with no manners at all. The store has young adolescents who do not know how to talk to grownups. I have gone to UPS before to return Macy's items and I did not have to close the box as I thought they will need to check inside. I drove an hour and half to return and all I ask kindly is for him to tape for me this one time. He yelled rudely and refused and said that the only way is to sell me a tape. And when he was asked to put the box away, he threw it way across the table behind him right in front of a whole crowd in queue. That was so disrespectful as I have a son older than him. The employees do not have any courtesy or customer service manners. They forget that without the customer, they don't have a job at all, so if you can, avoid this store on Patterson drive at all costs. Ps: I was there today the 22nd of June, 2026 again, and the experience was awful. Do yourself a favor and avoid this store!

I don't know how this place is still open. The only reason I gave two stars instead of one is…read morebecause this is one of the only local places to get fingerprints done for background checks. Other than that, the mail aspect is total BS. They will take UPS & Fedex packages to shop for an additional fee. I used to work nearby and took a fedex package here once and was so blindsided by being charged to ship the package- I had already paid for the label. They also charge you use packing tape if you need to package a box! Absurd.

Took them almost a week to "find" a box to mail my items. Had to call back 2 times to get the…read moretracking number because the package still didn't get shipped. Never in my life did I feel like I needed to go back & pick up my package & bring it someplace else to do the job right!

I'm trying to find out if there is a new UPS driver on the Jones run Road route out of Lumberport…read more for some reason he has carried my package three different times and never delivered it. yesterday was Monday and he literally passed my home three different times without delivering my package. I'm tired of looking at your website and the reason he's not delivering my package is due to in climate weather when I see the roads that he goes up and my driveway is nothing like them. It has snow on it but he could back down my driveway like he normally does and deliver my package.

For some reason, some clerk in this UPS office knows every address of every home in the counties…read morethey cover. Unfortunately, this clerk changed my address on a package and it was delivered to some other home. I guess I don't know where I live. That is pretty hard when I live on a one lane, half mile long road with only three houses on it. UPS needs to fire that clerk and the supervisor who never bothered to call me back per claims department at UPS. I know people in WV are not the brightest, but this is ridiculous. You can't get a number for your local UPS office either. I have been sitting in my home for three days waiting for this package and now I can't wait any longer as I have to get food for my home. What a waste of my time. FedEx for me from now on.

Do you want great service from great people, head to the UPS Store in Wheeling. I came into the…read morestore for simple shipping, and they securely packed my item and assured me that it would be delivered on time and intact. Thank you for such great service and caring.

Today I received a valuable collector item delivered by UPS. The outside of the box was…read moreintentionally punctured several times (pictures attached). I am being targeted by Marsha the manager at WV UPS, and the driver because of a recent complaint I posted through the BBB a month ago. It is not possible that these types of violent puncture holes randomly happened in transit. Transit damage is usually the box is crushed or corners creased, but this was someone intentionally stabbing the box several times in a violent manner. As shown in the pictures this is clearly several stab like punctures that were inflicted on the box 9 times. The punctures went through the shipping box and into my collectors box. This will hurt the future value as a collectible. How else could such deep punctures happen if not intentionally? I am very, very concerned by the targeting and outright disregard that is being shown by UPS. Marsha of West Virginia UPS mocked me and hung up on me twice in my previous dealings. She made a joke of the whole incident. The last incident a pair of shoes was missing, and the blame was put on the Shoe company. But this time? The manufacturing company did not stab this box 9 times before shipping it. There is no excuses this time and it is obvious that the driver is retaliating against me and this has to be stopped. This is the 2nd incident in a month and I am documenting this to protect myself against this outright assault and vandalism. My next steps are to contact my attorney and file a report with the local police for vandalism, targeting, and harassment. This is now is a Federal crime. I also attached the picture the UPS driver took of the delivery verification. It is quite odd he only took a blurry picture of the steps to my house. Why do this? It is because he intentionally damaged the box and did not want to show this in the picture.

Requested Notary services, turned out it was no problemo!…read more Got to love that! Today is the first day of the rest of your life. 85 characters?

Amazing customer service! The staff went above and beyond to help me with the paperwork I needed…read moreto get delivered in a timely manner. The store is very neat and clean and no problems with parking.

I just recently rented a PO box at this store, and I haven't yet gone to pick up my items, so my…read morereview may change after I do. However for now I can say I have used this location for mailing multiple times in the past, and my experience of opening the rental box have all been fantastic. I have all ways been treated with respect and courteously. I travel often and needed a way to collect my packages, and UPS's private boxes were an excellent way to do this. Originally I was going to rent their largest box, but after speaking with the elderly woman at the counter she explained the process, and saved me money by recommending the smaller box. I read the other reviews, and can not speak to their experience, but for me the staff has been 5 stars every time. I only left a 4 star because the building its self is to small. The staff has no control over that, and no control over the amount of rude customers they deal with daily. I appreciate the service they offer, and their attitude toward me. Thank you Washington UPS.

Each time I visit this location the older employee is incredibly rude. Unfortunately I can't…read morealways avoid her so I will use another location in the future. There is no excuse for this level of rudeness when you work in customer service!