I have visited the UPS Store on Patteson Drive four or five times in total, and while most of my experiences have been positive, I had negative experiences with an employee named Derrick whose shirt identified him as a manager on two separate visits. During one visit, I overheard him speaking with a female employee and complaining about a previous customer within earshot of other customers. I found this unprofessional and disrespectful. Speaking negatively about customers in front of other customers reflects poorly on the business and creates an uncomfortable atmosphere. On a separate visit, his overall demeanor seemed negative and aggressive. His body language came across as angry and off-putting, and he was moving boxes in a rough, aggressive manner. He did not seem approachable or customer-focused and did not project the kind of professionalism I would expect from someone in a management position. I want to note that my other experiences at this location have been positive, and the other employees have always been polite and helpful. However, these interactions reflected poorly on the store and its leadership. Unfortunately, they left a negative impression and made the store feel less welcoming. read more

Never go to this store. The employees are very impolit each time I have been there. But today, there was a new young man there with long curly hair who was so rude, impolite with no manners at all. The store has young adolescents who do not know how to talk to grownups. I have gone to UPS before to return Macy's items and I did not have to close the box as I thought they will need to check inside. I drove an hour and half to return and all I ask kindly is for him to tape for me this one time. He yelled rudely and refused and said that the only way is to sell me a tape. And when he was asked to put the box away, he threw it way across the table behind him right in front of a whole crowd in queue. That was so disrespectful as I have a son older than him. The employees do not have any courtesy or customer service manners. They forget that without the customer, they don't have a job at all, so if you can, avoid this store on Patterson drive at all costs. Ps: I was there today the 22nd of June, 2026 again, and the experience was awful. Do yourself a favor and avoid this store! read more

Not sure what has happened but I can no longer depend on using this store for Amazon returns. The employees do their part, and scan your return, but from there it seems to end up in a black hole. Nothing gets back to Amazon. Every surface is COVERED with returned merchandise, even the floor. No organization, simply chaos. read more

Been a customer 12+ years. Since new ownership has taken the helm (new owner from Florida), this place has gone downhill significantly. The employees are incompetent and completely useless, and the turn-over is steady, which signifies what kind of service you are going to get. I realize that's harsh, but it's true. If you want packages to get to your destination in a timely fashion, or at all (!), go elsewhere. This UPS Store is quite horrible now (particularly in the last four months). **UPDATE** I keep getting other people's *important* mail in my box and I'm not getting my own *important* mail, which means someone else is probably getting it. How incompetent can these people be?!?!?!?!?! read more

I am not sure what else you can ask for when you need something mailed, but this place gives a little more. When I walked in the gentleman didn't ha e much to do at the moment but quickly sprang to assist me! I had some questions and they were all falling over to answer them and with the customer that walked in shortly after me. My package put together for me and was made to feel like it was important. The pricing is the same pretty standard and you usually pay a little more if you want guarantee dates. The service is what will keep me coming back it was great the two times I stopped by read more

The UPS Store - The entrance - Printing Services Near Me - Morgantown, West Virginia

Still would absolutely NOT recommend. Rude and lazy workers. Ups charges a fee of $2 to print.

In my three years living in Morgantown West Virginia and I use this UPS Store many many times because of its location times they were it was open and how easy it was to ship items. The customer service was always really good the only drawback is for some reason items being shipped the prices would vary greatly. For example I ship a large box weighing around 10 lb to a CMR address overseas and it didn't cost as much as shipping two boxes that where the size of a book and weighed less than 2 lb to a Stateside address. read more

I've mostly just done Amazon returns here but the employees have always been friendly and patient. They even offered to help bring in packages from my car one time when I had a lot. I can't speak to the pricing as I always had stuff boxed or it didn't require boxing. read more

Do not trust this store. They will overcharge for shipping. A friend sent me a 7 pound package via UPS Ground and they charged $65. Do your homework. I wish we had. read more

Terrible service by the curly headed older woman. Condescending and petty. I would drive to the post office or s fed ex vs shopping here ever again read more

They apparently don't want to help you all that much. It looks like they try to run out the clock on you so you are painted past their early closing times (making it tough to visit after work), and if they've done that, they'll verbally nudge you out the door. Their focus is on getting out of there, not helping anyone. FedEx is not great, but a big step up from UPS. Even the Post Office seems to be far more helpful, which is a pretty tough thing to say. Customer service number is 800-742-5877, but expect to get the runaround before talking to an actual person during that line's limited hours (no weekend). Worthless. read more

This particular store is fine but you should not use UPS, use USPS instead, much cheater. Besides, UPS delivery is bad. On the most recent packages UPS delivered to me, the driver left package at the wrong address, that of a resident that was away for the winter. The package contained my passport with a newly issued VISA. On the UPS site the driver marked it as "delivered". It took me a lot of time and anxiety to go through the neighborhood, house by house, asking neighbors for my package until I found it front of the inhabited house. Unforgivable. read more

I cannot write enough to explain how much I love this store. I walk in and within sixty seconds I am out of the store with everything taken care of. They are incredibly nice and know what they are doing. Any situation at the post office is far worse than UPS. It is never a hassle here. I rarely go to the post office anymore since this store takes care of everything I need quickly, accurately, and do so with a friendly attitude. I recommend this store to anyone. read more

Staff is always extremely friendly and fast. I'm here almost every week and have never had a bad experience. Try and pre-pay for your postage and print at home if you can. It will save you some money and time read more

This place uses fear tactics to try to sell their shipping supplies and packaging services. They have been doing this for years. They now make you sign a form completely waiving them of any liability to damage to your package if they do not pack it. Ridiculous. The second your leave it in their hands you have no control over what happens to it, whether they do something to it, or UPS does. This all seemed to start with their former owner using scare tactics to sell packing peanuts and other supplies at high prices, and making people doubt their package would arrive safely unless they followed their fear factor suggestions. I know how to pack things. I have shipped hundreds of packages through all the available carriers. I do not need to be left feeling insecure about doing business there unless I pay to have them package something. Just poor business. I generally use either USPS or FedEx, and I never have a problem with either one. I tried the UPS Store again today as I had another package to drop off that was prepaid, and had something else to send out and thought it would be convenient. The associates were nice enough and just doing the job they are told to do. The fear factor and being made to sign a waiver unless you have them package your item is TERRIBLE. It had been a year or two since the last time I went there, and nothing has changed. I doubt I will go there again. Just awful practices to try to make more money by playing on the insecurities of their patrons. read more

I honestly never have a complaint when using their services. I'm in their computer, and the addresses I use are stored in their computer too. Sometimes I pack things myself, sometimes I have them pack, but either way, I'm in and out quickly and my packages always get there when they say they will. They are more expensive than USPS, but the service is so fast and pleasant, it's well worth it to me. read more

The proprietor of this business does not deserve to stay in business. I go in with a simple request to print from my thumb drive and I was literally sent away. The poor customer associates, this is not their fault, I do not believe. I come to find out that they are in fear of being fired if they open any files on my thumb drive. What???!!! I have been to countless UPS stores in numerous locations and never have I heard such ridiculous drivel. If you, an owner of a business have computer security problems, you fix it, don't inconvenience your customers and threaten your employees. Disgusting. Luckily there is a print store across the street, I implore all Morgantown customers to utilize other print businesses for this owners' blatant abusive and incompetent practices. ***EDIT as response to Business's reply below*** I ask you, sir or m'am, the following to your gaslighting non-response: 1. Why have I been to probably a dozen UPS Stores in multiple states with the same request and not been turned away but rather served in moments? but now in your store turned out the door? Why can't you pick up the phone and call the manager of another UPS Store and learn how to use their customer-centric procedure for this rather than your inconvenient and abusive procedure? 2. Why can I walk across the street and actually be served with a smile in minutes with my print request? Why would a customer, knowing beforehand the hassles you imposes pointlessly, bother to walk into your store? 3. Why did I scan my thumbdrive with the latest Norton Anti-virus software on my own computer which gave a report of "clean"? Why did your associate scan the thumbdrive on a pc workstation that was already open with a desktop full of open applications? Do you understand thumbdrive security at all? If my antivirus software has found my thumbdrive clean, why does your incompetent procedure result in my inconvenience? 4. Have you threatened your employees again for my having disclosed to all customers and potential customers your threatening and abusive behavior to your employees? 5. Why would a customer bother to walk into your store if they knew how much inconvenience and self-serving arbitrarily abusive treatment they might receive? read more

If you want to get over charged and up-sold without your knowledge, then this is your place. I even think they charge for the air as soon as you walk in, so hold your breath. Things that you get for free, like shipping bags, at EVERY other UPS location they charge you for here. USPS is cheaper, and the hipsters at the post office don't work there. read more