Cancel

    Open app

    Search

    The UPS Store

    2.9 (45 reviews)
    Open 8:30 am - 6:30 pm
    Updated 3 weeks ago

    Services - The UPS Store

    Shipping centers

    Copymaking services

    The UPS Store Photos

    Recommended Reviews - The UPS Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    The UPS Store
    Mike N.

    This location has some bad reviews and i'm about to leave a good one because I have been here multiple times and the service has been fine. Today Rebecca took care of me. She is very nice. This location doesn't always provide the best service not necessarily because of incompetence, but because THEY ARE ALWAYS BUSY. It is a busy location. I know returning things you bought online can be a drag. But if you visit this location, don't take it out on the employees, they're trying, and every time I come here there is a line. So try exercising patience. I'll attach some pictures and videos of my visit I just made right now. Notice with my video how when I walk in there is a line. Of course I rolled my eyes, but it is what it is. I'm still gonna be nice to the staff and not immediately hop on google or yelp and leave a bad review.

    Package delivered date and details

    Would like to give a good review, they seem very busy here and ship out alot of packages. But I was unable to receive my package that was shipped there, it was received 7/12/24 and they claimed it wasn't there at the store on 7/15/24. Here is my email showing date of delivery. I'm confused and upset. If the staff here could give the minimal explanation as to what happened: should I wait? Is there a problem? They are the shipping company store, they know more than me, a simple reason or explanation would help me. They got so defensive when I came in on Friday morning, I guess it was too early to expect delivery, but Monday, no reason. Just defensiveness. I don't know if it's past experience with angry customers or lack of care, it's unclear. I'm sorry, but I won't use this store to ship my items either, I'm not assured of them actually getting packages out to ship either

    Next to Miracle Ear and ESC Mattress Center

    See all

    10 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    13 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Business owner information

    Photo of Local

    Local

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    12 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0

    Page 2 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    Convenient, the employees are always friendly and smiling.

    Mentioned in 2 reviews

    Read more highlights

    FedEx Ship Center - Fedex truck

    FedEx Ship Center

    (42 reviews)

    Hello, I've had wonderful experiences with FedEx nearly every time.! I missed a delivery and needed…read moreto look up the address to pick up the package and noticed they have very bad reviews. This really surprised me as I ship very expensive, non-replaceable items many times every month AND I NEVER HAVE HAD AN ISSUE! Thank-you FEDEX and all your hard workers for always doing such a great job! I always ship my packages 2nd day w/ signature and insure it for its value up to 3000.00 dollars. If it's over 3k I feel like it makes the package very tempting for theft so I never show its value over 3 thousand. I may be crazy but I believe the 2nd day insured shipments get special treatment. I've used this strategy from day 1 and as I stated before, I've never had an issue!! I just wanted to take a few minutes to thank FedEx for all the successful deliveries! Keep up the great work! From what I've been hearing in our community FedEx is quickly becoming the standard in hi-end shipping! Thanks again!

    If I could give zero stars, I would. Every single time I see that a package is being shipped…read morethrough FedEx, I brace myself for problems -- and like clockwork, they never fail to disappoint. Their delivery drivers repeatedly mark packages as "delivery attempted" without ever trying -- no knock, no call, no ring at the callbox, nothing. I've been home all day waiting for deliveries only to find a "missed delivery" slip on my door. My apartment complex even allows drivers to leave packages at the front office or get lobby access to deliver directly to units, yet FedEx consistently ignores these options. It's painfully obvious that many of their drivers just don't bother to attempt delivery when they're behind schedule -- they'd rather click a button and move on. I've contacted FedEx multiple times, and while customer service agents are polite, nothing changes. Meanwhile, UPS and even USPS manage to deliver to the exact same location without any issue -- every single time. At this point, FedEx is the definition of unreliability. If you want your packages delayed, lost, or falsely marked as undeliverable, use FedEx. If you actually want your items delivered, go with UPS or anyone else.

    US Post Office - package that was shipped by the counterperson

    US Post Office

    (45 reviews)

    The reason for a lot of these bad reviews is due to a staffing issue. I was there and had to wait…read more15 minutes to mail an envelope. When I was leaving the line was even longer because of two ladies working when there could be 3. While one of them was helping me, I said to her"you could use some help around here huh?" To which she replied "oh yeah, and she's been here since 2am" (I was there at 11:30am) The location has a bad rating because of understaffing by USPS. Just down the 525 is the Mukilteo USPS, I recommend going there if you can: USPS 8050 Mukilteo Speedway, Mukilteo, WA 98275

    Horrible service. Accused me of attempted fraud…read more it was pouring rain,i had to lean the box against the wall to open the door. The corner got wet. She looked and said very loudly that "Im not accepting this package, because youre gonna file an insurance claim and im protecting our xxx " SERIOUSLY??? i've never had someone accuse me of something like this. The look on the customers faces (and the employee next to her) were equally shocked. She tried to say she didn't know what a "shift manager" was when i asked to speak with one for clarification.....She then said she would label it as "damaged" and accept it I took a picture after she said she was placing a "damaged" sticker on it....I'm sure it dried before the box left that office. I'm just not sure what our customer will think about this/Us This has to be THE absolute worst customer service EVER

    The UPS Store

    The UPS Store

    (49 reviews)

    The greatest UPS store ever! Each customer is assisted by the awesome workers employed there!…read moreThey've helped with finding affordable solutions for my mail and packages- both coming and going. Each and every time I feel the service is Respectful- Patient- Welcoming- Helpful- Fast- Fun! Plus love the convenient access and location. The employees are cheerful, friendly, competent, and seem to love their jobs. I have been to many other UPS locations and now make an effort to go to this Mukilteo one even though I live much closer (like super close) to another. Hey other UPS store managers, send your employees on a field trip to this location so they can watch and learn from the best! Excellent experience each time!

    Avoid. Avoid. Avoid. I use UPS a lot so was happy to find one in the neighborhood. But alas,…read morethe service here is slow, angry and rude! After giving them several chances because they are most convenient to me, I stopped going here. Any of the other UPS stores are better than this. I was particularly annoyed to watch them try to upsell every single person with an Amazon return and tell them that they cannot accept it unless they bought additional packaging. My turn: When I responded that I was returning in the package it came in, the older woman behind the counter said: "That's impossible!" in a terrible voice. There is a long line usually because they are trying to upsell every customer, go ahead and take a look/listen while awaiting your turn to be admonished here. Another UPS accepted my Amazon return, without issue. It is probably time for someone at UPS to examine this store's practices.

    The UPS Store - shipping_centers - Updated September 2026

    Loading...
    Loading...
    Loading...