This place is a disaster. Employees seem constantly frazzled and confused. I receive notifications that a package has arrived, but when I get to the store I'm told they have no record of it. Amazon notifies me they've brought packages to the UPS Store, but employees will claim otherwise. I pay extra for locker service, but my packages are rarely put into my locker. When I ask why, I'm usually told that "there's a problem with the lockers today." These daily locker problems have been going on for months. I've had several packages go missing, either misplaced by employees or put into the wrong lockers and stolen by other customers. When I've been able to prove they've lost a package, they delay replacing it by carrying on "investigations" that go nowhere. They then promise to write a check to replace the package, but claim only the manager can do so. The manager is conveniently never there when I arrive. I am constantly frustrated by this UPS Store. They don't seem to have the desire or the ability to improve. read more

Before moving I had to ship many boxes to my husband. Things that I needed to get here the day that we we got here. It was absolutely amazing. They did exactly what they promised to do!! read more

These clowns won't answer the phones even at non-busy morning hours. They don't care about customers!! Go elsewhere if you can.

Excellent service. Very fast. Professional. Convenient location and parking. Super easy to return your Amazon packages through this facility. read more

A great stop to take care of all of your shipping, mailing, and business printing needs! The staff is extremely helpful and very friendly. I come here often for binding services of business documents and to ship large envelopes and packages. The availability of UPS services plus the US Postal Service is extremely helpful and the staff will always make sure that you're getting the best deal. Great place for all of your business and personal packing and shipping needs! read more

The UPS Store - Front desk - Printing Services Near Me - Duluth, Minnesota

I got to the store five minutes to 4:00 --they closed at 4 o'clock. I had a package ready to go with a label on it and they wouldn't open the door to accept it. And they just stared at me thru the glass. I realize it was close to closing time but it wasn't 4 o'clock yet. At least acknowledge you closed the register down early (although I didn't need the use of a register). Just starting at me blankly is so unprofessional. I miss the days when people valued their customers. read more

Poor service Three young people at counter with heads down Had to ask for help. Young woman that helped mail my package spelled names wrong and asked like she did not want to be there. Also package cost $1.50 more than if I mailed at USPS. read more

Just dropped off some packages at UPS. Grant was professional and the process took less than 5 minutes!

I stopped here to drop off a package recently and was reminded how great UPS stores can be. After multiple poor interactions at a different location it was a breath of fresh air to stop here. This location is out of the way for me but will be my go to place from now on. Friendly staff easy parking and just a happy place to enter. Thanks for the great customer service y'all. read more

Had my tv shipped and in all original packaging and plus! Still got my tv to my spot and open everything up to it being completly smashed. Don't recommend sending tvs read more

The UPS Store - Smashed tv - Printing Services Near Me - Duluth, Minnesota

Outstanding service - these 2 young guys stayed open late while I finished my copies. UPS should be proud to have them as representatives!! read more

The service here is unbeatable. Had an issue about a delivery of my shipment while on vacation and the manager smoothed it over and resolved the problem. read more

Kelly K. was absolutely fantastic. arriving after working a night shift to the central entrance store, I was exhausted and in need of advice/help with my prints. Kelly K was so upbeat, polite, and quickly answered all of my questions aaaaannnd was able to print my step daughters graduation banner in less than 15 minutes!! I was blown away with Kelly's customer service and really hoping she is compensated for the awesome work she does at early hours of the morning!!! Banner turned out BEAUTIFUL and no doubt will I recommend this store! Thanks Kelly K. read more

Jonathan did a fantastic job of preparing and shipping this fragile old row boat planking which has great sentimental value to me. It arrived in NYC completely intact with no loss of structural integrity. Jonathan was professional and thorough in his exchange with me. He and Grant make a great team at this UPS store read more

Excellent service! A friendly fellow here helped me print on large card stock shortly before closing---thanks!