Awesome experience. Needed notary services,easy walk in so helpful and professional. Abraham was great. Highly recommend. Great staff and service to the community. read more

Ya know. The guys running this place are no nonsense business efficient. They've been helpful. And the lines are short /moves pretty fast! read more

Dennis was so kind and helpful both in my Amazon returns which I'm sure they get tons of daily. I think they're the only Amazon return in Desert Hot Springs. He was fast & funny & Amazon should give him a gift card for his service! Then he helped me with my shipping needs & also had that same helpful attitude. Really appreciate this level of excellent service in our new hometown! Thank you Desert Hot Springs UPS & Dennis!!! read more

I got in and out, staff were good. This is one of the better stores in the area. Im starting to come here more often than the other ones i used to go to.. read more

I usually come here for Amazon returns and for print outs of sorts. Customer service is spot on. read more

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If you had a package delivered here and they can't find it, don't expect them to look very hard. They will also ignore emails and phone messages asking for follow up. read more

This is a very good UPS store ! The staff is excellent and efficient. I ship a lot of fine art from this location. They are always more than careful packing the art. I do wish the lines were not so long. It's probably because it is the only UPS store in this city or I would give them 5 stars. read more

I frequent this location and Eva provides excellent customer service even when she's clearly swamped and the only one working. Hire her some help! read more

This place is A+! I have been going here for years and the staff has ALWAYS been friendly and helpful. Even when the store is packed and the place is busy, they never give any attitude and just smile and help no matter what. read more

Every time I go into this UPS store, I am treated so nicely. The staff is very helpful and friendly. They handle things fast and efficiently. read more

The staff at this location is great! They are consistently knowledgeable, helpful, and courteous. When you have to post a letter, do faxing, emails, etc. they make it a breeze. read more

I went into the store today on a Saturday, to do a live scan and mail out some documents. Abraham was so helpful and kind with assisting me and getting my live scan documents sent out. Store was fairly busy, but both gentlemen were very efficient. Thank you Abraham! read more

Didn't mean to check in here. Store is awesome though. Always great service and friendly

Do not trust this UPS location. They are thieves. If they see something that they like, they will take it and make it seem that your package was lost in transit. I also reported it to the management and they will not do anything about it. read more

I came to return Amazon purchase...most unfriendly customer service ever! I got 3 boxes with exactly same items, and I was asked to match bar code to each box. When I asked if it's necessary, he was trying to explain why it has to be with foul language. Well there are many other UPS Store so no reason to use this place! read more

This UPS Store is legit and the staff is very friendly. I went there to ship an expensive motorcycle helmet to Michigan and everyone was very helpful and knowledgeable on how to ship a awkward size package. Clean and great customer service. read more

Do not mail anything From this UPS they open your mail and every time I've gone in they have new staff who don't their job

I recently went to this ups store to mail out some sensitive materials. the staff was wonderfully helpful especially Eva. she took her time and helped me pack some very delicate items. she was extremely pleasant knowledgeable and so helpful that I want to say that I wish all places have this level of customer services. I will definitely mail all or any items here in the future. I really appreciate you all. Thank you read more

Great customer service! Abraham has always been incredibly helpful! Every time I've gone in even during the busiest times they have it totally under control and are so incredibly helpful!! Keep up the great work guys, y'all make a great team! Only reason I put 4 stars instead of 5 is because the passport photos seemed way too pricey to me :/ read more

The customer service is wonderful , especially from worker named Eva she helped me with my package and was very patient with me .

I had to get stuff notarized (never fun, ugh) and mailed off, so I decided to check out this UPS store located near Vons. The guy with the earrings does the notary stuff, and he's very quick and professional. Since I didn't know anything about it, he seemed very knowledgeable and double checks his work to make sure things go right. If you decide to pay for a tracking number, it gets printed directly on your receipt. Make sure you don't lose that receipt! I found out this location also duplicates keys, and they have plenty of designs to choose from. read more

They stole my tablet. I dropped off an iPad to be shipped. They took my money and information and then never shipped the iPad. They stole it and acted like it was no big deal and that I could file a claim. Don't trust these people with anything of value or make sure you watch them box and label your items. read more

We used the UPS store in Desert Hot Springs for our move and were very satisfied with the help we received from both Mike and Nick. They are professionals and offered us good suggestions to make our move better. We took items to them to have boxed and they completed this quickly and gave us great advice to help us. When it came time to take the boxes to the car, Nick was kind and helped us carry the boxes. We would highly recommend this UPS and like the good service and professional attitude of all the employees. Steve & Marilyn read more

The UPS Store - Shipping Centers Near Me - Desert Hot Springs, California

I ve always loved coming here NOT TODAY a ton of employees still bad service Owner must be having bad day He seemed all pissed off I wanted to do some amazon returns Granted I didn't know what I was doing but His employees have always been so helpful I use to have P.O. Box there so I been in a lot MARIA saved the day sweetest lady ever She should look for diff job Now his bad day is mine Maybe he shouldn't work the front counter read more

This by far has been the best UPS store I've ever experienced. Their customer service is beyond my expectations! Deborah and the two gentlemen with her are always so friendly and helpful. This location also has a lot of cute options for packaging. I particularly like their cactus and pineapple mailers. I think it's so fitting for their location! I really hope they come up with a palm tree one! read more

Had an outstanding experience recently with this UPS store in Desert Hot Springs. Took a project to a different UPS store and after numerous problems, Brittany from Desert Hot Springs came to the rescue. She understood the project, completed it professionally and then called me when it was done. Everything was done with a smile. I couldn't have been happier. Will use this UPS store or their sister store in Cathedral City for all my future projects. read more

Amazing customer service ! all of the employees at this location are super friendly and helpful! Especially Marie Acosta!! Every single time I'm here she treats me with so much love! She is so sweet and kind and has to deal with the worst A-holes all the time! Don't f with her ! I'll f with you! read more

do not trust store manager shawn and worker dennis. they are not to be trusted. on feb 2nd i took a laptop and iphone to be shipped and when my sister received the package the phone was switched to a google pixel and when confronted they both denied although the package has the initials of dm. now my sister is out of her birthday phone. go figure... read more

I have used this UPS store only twice. But they are very helpful and go out of their way to give outstanding customer service. Definitely a 5 star business. read more

This is the friendliest and nicest place when you need UPS services. They also have a great selection of cards! We have done business with them for several years and always enjoy the friendly conversation. Darn nice folks! read more

I needed to send financial information to my CPA overnight, this package had very sensitive information. The clerk assured me the package would arrive the next day so I left with confidence. Unfortunately a week later my CPA called me for the package that had not arrived. My husband went to the DHS store and informed them of the missing package, the situation was left in their hands. A second week went by and we both returned to the DHS store, they had not even filed a claim for the package with our sensitive financial information, we were upset and disappointed. They had a care free attitude and assured us they would file a claim. Well Nick, manager, gave excuse after excuse and did not take ownership of the situation. After we left Nick called back to say they are giving us a refund (have not seen it yet). Well the package made it our CPA after 3 weeks so needless to say we are will never use DHS UPS Store again! A shame that we tried to support our local business and they have a "who cares" attitude on such sensitive matters. By the way we had to pay penalties since we missed our deadline for the financial information. Good luck to you in trusting them with your business. PS we dropped off our package on February 11, 2020 read more

1st I was overlooked while standing in line holding two big boxes, so I had to wait while he messed around with the pretty lady that came in after me, then told me i had to email them the label [i have done before no biggy] then he tells me there is a charge, I have never been charged for printing a shipping label at UPS, this time they wanted to charge me 3 dollars to open the email [handling fee] and .25 cents to print the label, when I said something to the guy he said "You got lucky then", I have been shipping packages out of this UPS store for over a year now, needless to say I will not return to your store again, I'll drive to PS read more

There simply isn't a better run business in the valley. The owners and staff at this UPS store are top notch and always go well above and beyond when it comes to taking care of their customers. read more

This is one of the best experiences I've ever had with a shipping service. Seriously - amazing customer service here. Well done to whoever staffs this spot! read more

Excellent service, always courteous and helpful. I highly recommend this service. Their prices are very accessible. Their hours are very good for the customer. I have had different services and they are always on time. Mailing, labels, shipping, business cards , notary, services. I'm always satisfied with their business. read more

Let me start by saying the customer service was great. I will also say I will never be making prints here again. There is a $3 charge just to send them an email with your items to print. I have been to many other establishments to make prints and have never been charged just for the email. Again the people are friendly and the customer service is great. read more

Dennis at the ups store was incredibly RUDE!!! He was a jerk and obviously having a BAD day and HATES his job! Please do everyone a favor and find a job you LOVE. NO ONE wants to be treated badly! read more

this is the worst ups store ever. i tried to return items for amazon, and they informed me i would have to purchase a box. i informed them i have never had to do that at any other ups store and asked for my items back. they then told since they already scanned my return label, i couldn't have them back nor could they reverse the transaction, thus forcing me to pay them for boxing up these items. what a great way to make money... give your customers no choice but to pay you. i am disgusted. do yourselves a favor and your wallet a favor...go somewhere else that does not force you to hand over your hard earned money!!!!! read more

Good service, responsive personnel make this a great place to get the things done you need to do!

Dennis and Adrian are the best! They were polite, courteous, and respectful. I had an issue which they went out of their way to resolve and it was right at closing time! Unequaled customer service. Desert Hot Springs is fortunate to have a business like this. read more