I had 32 antique china pieces to pack and ship to Canada. After getting the run-around at the UPS store on Larimer, and getting outrageous quotes from Fedex, Robert at the UPS on E 20th St got the job done. He was cheerful, courteous, and efficient. He checked on questions whose answers he wasn't sure of; he didn't guess.The service was superb! Thank you, Robert! read more

I followed Amazon's instructions exactly to return a package that arrived with the contents broken. It simply says to put it in a box, remove barcodes and show the QR code at any UPS store. They tried to tell me it couldn't be returned in the manufacturer's box even though that's the box it was shipped in. Furthermore they then tried to say it needed the original shipping label on the box. I think they're just trying to sell more boxes! The location on Larimer said that was ridiculous and I had no problem at all there. read more

I'm very unhappy with this store. It's locally owned, and the owner has instituted a charge to print a label ($2.99) AND a fee to tape your box shut ($0.50 per piece of tape). They are already making money from me dropping off an international package. I don't like being nickel-and-dimed for bringing them a big ship job. I'll never again do business with this location. read more

We went in for a pretty simplistic box of books and framed military and photo memorabilia to be packed and shipped cross country. Caleb made the experience anything but simple. Not only were his questions confusing (on a scale of 1 to 10 how fragile are these glass framed pictures??), he oddly perused personal photos that were in stacks and clearly not fragile. Seek another store or associate if you're looking to get something done easily and quickly. read more

Always very friendly staff here, until today 10/18 at 9am, an employee I had never seen before, complete prick. He should work on his appearance as well as how he handles customers. Won't be back here. read more

The UPS Store - Printing Services Near Me - Denver, Colorado

They try to scam you into buying additional boxes for Amazon returns. Just drive the extra few minutes to another location where *shocker* it's not an issue. read more

I would give zero stars if possible. Owner, Darrell, was rude and not helpful at all. When returning an Amazon item he insisted it had to be in another box, it could not be returned in the manufacturer's original box. Amazon return instructions did not indicate it had to be repackaged. He scammed me out of $5 for a box and tape. Then got bent out of shape when I called him on it. I made a private comment to my husband that next time I'd go to Kohls. The Owner took a step back, puffed out his chest, gave me a dirty look and rolled his eyes at me and became very confrontational. Very unprofessional behavior for a business owner. Darrell threatened to cancel the purchase for us to take our return to Kohls. He complained that he hears it 30 times a day. That's a him problem, not a me problem. Maybe you need to change your business model and remember that your there for us, the customer. If you have no customers you have no business. read more

The UPS Store - Amazon instructions that do not indicate it needed to be in a box other than the manufacturer's box. - Printing Services Near Me - Denver, Colorado

Sarah helped me so much today at the UPS store. I had forgotten to scan something important to get my money back and she literally ran out into the parking lot chasing after me. It was so kind of her. I had just paid for a box as well, so that was really great customer service --I like this UPS store so much, and thank you again Sarah for helping so much today. read more

I have always had a nice experience at this UPS Store but wanted to leave an extra special Thank You to Calvin for his help this morning! He went above and beyond and was just a super nice dude on a snowy & slushy day. read more

Refused to let me in with my emotional support animals. Rude cashier went to manager to make a big fuss for no reason. Emotional support animals are emotional support and are needed. Completely in shock and will never return again. read more

I don't ship things very often, but when I do I go here. The staff are very polite and professional and my packages always get to their destinations on time. read more

I use this store to ship all of my packages for my business. The staff is always friendly and helpful. They go above and beyond. Highly recommend. read more

This store is efficient and friendly for drop-offs. Prices could just be better and the parking lot is a bit sketchy.

Good experience here with my returns!! Good experience here with my returns!! Good experience here with my returns!!

Darrell does NOT care about his Customers here is a break down Buys products from Dollar Store and resells it for 1000% Mark Up $2.50 for 2 Sheets of Paper $1.10 for ONE Strip of Tape Wont scan USPS Drop Off USPS labels are DOUBLE the price Sub Zero Temperature outside and makes Grandma wait outside Darrell is Unprofessional, Condescending, Rude, and puts on a fake smile to customers. Im glad other people also point out that Darrell is unprofessional in other reviews. He recently PULLED OUT A TASER on a man that posed ZERO threat on something his store made a mistake on. Stores makes a mistake and Store Owner renting UPS name Pulls out a Taser. I award you One Star Darrell and do not pass go and pick up some Rogain next time your at the Dollar Store. read more

I went to this location today with 18 boxes and Carrie handled it like a boss! I really appreciate her time, patience, and care of the packages. She was super professional. Also, when Carrie was working on the packages a lot of customers walked in and the UPS staff was on point! They made sure the customers were acknowledged and provided excellent customer service. This location has a great team! Keep up the work! You are appreciated! read more

I love coming here and always have a good experience! The employees are kind and helpful. I once had to mail a package to my mom in another state and the woman helping me was very thorough and double checked everything with me before printing the shipping label and sending the package. There's a parking lot but it's shared with Safeway and other stores so keep that in mind because sometimes it's crowded during the lunch and after work/school rush. One time a woman was struggling to carry in packages and an employee offered to help her bring the rest in from her car. I thought this was very nice and shows how helpful everyone at this location is. read more

I am not the customer you removed. I was a customer who observed you being extremely rude to another customer. Your unhinged behavior is unsafe and you should not have your job. I hope you snap at the wrong person and they knock you on your ass. read more

Y'all, I've been here twice now and both times I've had zero complaints. Who'd have thought you could actually enjoy and look forward to sending packages? This UPS Store is clean, organized, not too busy, and the customer service is excellent. I've literally walked in with a pile of stuff that needed to be sent out (a friend's headphones, paperwork, a check, letters that needed envelopes (I'm a mess, okay?), and the dudes here took care of me happily and patiently. They wrapped up my things, we double checked the addresses, they explained whether or not I should insure something, they were efficient and sweet, and I knew I was being taken care of without being swindled into spending any unnecessary monies. Maybe it's because I've come mid-afternoon, but I haven't had to wait in line for more than a couple minutes at this location. Who wants presents!? I'm excited to go back and ship more things. :) read more

Terrible service, do you self a favor and go to any other UPS store. I went into this UPS store to return some Amazon packages and the manager Darrell was so rude and disrespectful would not let me talk or explain. He kept talking over me and mansplaining. Additionally, he kept trying to upsell me additional products which were not necessary for my return. He was so rude that I asked to speak to the manager and was surprised when he told me he was due his lack of managerial and communication skills. I then asked if the other person there could help me because he was so rude and the older women (I think Sofia) was just as rude. Needless to say I will not give this store any of my business. I thought it was just me but my husband walked over to the UPS store on 20th and came home and asked me "what is up with the people working in the UPS store?" He then shared his own disrespectful interaction with the people working there. Same guy we think his name is Darrell. Before I moved to this neighborhood I have always gone to the UPS store on Colorado and 7th. I've always had positive interactions there. I will drive over there because of there professionalism, politeness and basic human kindness. I put one star because you have to post a review. read more

I have been to many ups stores in my life but have never been confronted with level of utter rudeness that I just did. I tried to enter with my ESA animal and was told no animals, when I questioned why am ESA animal with tags could not enter ( I have never been allowed access even at restaurants) the man behind the counter got all puffed up and even after o tied her up outside, he told me to leave. I had only questioned him about the ESA policy. I spend a ton of money with UPS and am appalled to be treated this way. Fed ex will surely take my money and I have gone in with my 9 lb dog all the time read more

I want to give a big shoutout for Darryl and Tyler for helping me out with an order that got a lot more complicated than expected! They took the time to confirm details and delivery everything, on time, even though it took more work than any of us expected. I'll definitely go back to this store the next time I need printing & shipping help. read more

Great UPS store. Associates were helpful, efficient and kind. There was no line and the entire process was simple.

The staff at this store are always friendly and helpful, even when busy and hectic. The associate Tyler had helped me multiple times and is always incredibly helpful and kind, taking time to provide thorough assistance even when it's complicated. 10 star service really!! read more

This place is beyond incompetent. UPS delivered a package to our home that was clearly not ours, not the same name, not the same address, pretty obvious. I took the package to the store to have it sent back to the return address to which I was informed "we are not actually UPS and can't take rejected packages" this came from a woman wearing a shirt with the UPS logo on it and I pointed to the UPS logo on the door and they said that they were not actually UPS. I left it with them and said you dispose of it anyway you wish., The next day the package was back on my doorstep. How incompetent are you to have a package re-delivered to the wrong address? read more

Poor nursing student mailing books back for some cash, and Toby was so helpful today with measuring them and weighing them for a box and helping me print the prepaid postage off. Thanks for you help and being so kind and patient! read more

My favorite UPS Store to date. They're always super polite, and always get me in and out so quickly. Thanks UPS!

I wasn't exactly pumped to send a tiny package containing a bicycle computer for $10, but it is nice to have confidence backed by UPS. The staff was attentive, friendly and took care of my need for the day. No complaints! read more

The UPS Store - Bam! - Printing Services Near Me - Denver, Colorado

This is a mixed review for UPS and this particular store (5 for the store. 1 for UPS): I recently purchased an expensive antique and the shipper chose this location to ship it from. Apparently they packaged the item at this store on Saturday at 4:00pm, generated a shipping label, then it sat until Monday afternoon. Picked up Monday evening the tracking number only reported that a label had been generated and 24 hours later it's still that way. A huge amount of thanks to James for calling UPS and getting me all the information he could to try and locate this package. I ended up on the phone for over an hour and was worn down by the corporate bs from UPS. I just hope the package shows up... read more

I come to this place often, and normally have fast great service. Today not so much. The very young boy at the register, had an attitude and it seemed like I was bothering him. Didn't get his name. But he looks 12, and is obviously inexperienced in customer service. Seems like he may need more training. Obviously he's no the newer end. read more

RUDE AND RACIST. This establishment should be ashamed of allowing an employee to be so incredibly rude and racist towards people. My skin color does NOT dictate that I am afflicted by any disease. I understand that during this challenging time of COVID-18, we're extra weary of the unknown, and it's a scary time. But that is no excuse to treat others so poorly. Acting as if my boxes and I am diseased and talking down to me as if I were bothering you for merely existing is inexcusable. Her treatment of the customer right after me showed the stark difference in how she treats a woman of Asian decent versus a someone who looks more like her. No issues handling that woman's package. And for the record, I was not coughing, sneezing, exhibiting any signs of illness, and I was not rude or demanding or anything of the like. My offense to her was being Asian during this pandemic. I've generally had positive experiences at this store. Never again. Shame on you UPS store for allowing hate like this. read more

This location is FANTASTIC! Customer service is SUPERIOR! I printed a large poster for a work conference, and shipped it to its location. By no fault of the stores' the poster was damaged in transit. The store did not hesitate in re-printing my poster and shipping it quickly with no cost to me. I appreciated this attentiveness so much. I highly recommend printing services at this location. THANK YOU! read more

Fantastic customer service and quality of work every time. Shout out to the Notary who is from the UK, great employee and human being.

I Just Want To Say That Your Employer Tyler Was Extremely Helpful,And Went Beyond The Call Of Duty.I Had A Complex Return Issue To Amazon,That Was Going Sideways,He Stepped In And Took Care Of It. read more

If I could give this place 0 stars I would. I showed up at 6:25 and the doors were already locked and lights were out. I saw someone in there closing everything down. I thought that if the closing time was 6:30 the doors would be locked on/after this point. Highly disappointed. read more

Quick, Helpful, Friendly. Have been here 1/2 dozen times and it's always the same. The guys point me to what I need to know and do re: the computer and printing, don't make a big deal about adding a piece of tape to a box ("yes, I'll tape that for you; no, you don't have to buy a roll of tape."), and make sure I have what I need and got what I came for. read more

I've visited this store over a dozen times, many times just to drop off packages. They have always been knowledgeable, friendly, and efficient. I am so happy to have this place in my neighborhood! read more

Unreal! I came in on Saturday, May 14 past closing time and one of the employees greeted me at the door, making a special exception and reopening the store so that I could complete a purchase/mailing. I was blown away! So kind! My only regret is that I can't remember the employee's name...but if a supervisor reads this review, it was the manager on duty for that day. Great employee! read more

Not that great. I have a mailbox here and ship stuff occasionally. When you receive packages here you are made to sign 'something' on the pin pad. It used to be that you would receive one slip per package and sign each slip. Now you are asked to 'sign here' literally no way to know what are you signing. The problem with that is there is also no way to know HOW MANY packages you are signing for. You're just supposed to sign and hope for the best. Not even the clerk knows how many packages you receive and he will just attempt to count them when you pick up. Also, it is Impossible to send a USPS package from this location or obtain a USPS box. Other UPS locations do not have this problem. On the bright side the people working there are always helpful and will help you carry your stuff to the car. read more

This location does not understand the concept of customer service. I couldn't print out my shipping label at home so I asked if I could email it to them and they could print it out for me. They said that I could do it myself on their computer $1 per minute or they would charge me more to email it to them and then print it out. What?! It's one sheet of paper! Then the manager started insulting me and saying that in asking for a handout. Then he said he'll "hook me up" this time. Fuck you asshole. Screw that, I took my package home and get nicer less condescending manager elsewhere. read more