I had come here a few months ago as it's right around the corner and I prefer to support local. The woman who helped me was very friendly, quick, and professional. I only needed something printed from email so she only charged me a dollar. I was surprised at the low price and gave her another dollar as a tip. I have local activist friends who distribute a lot of flyers, and advised that I would recommend their business. Today I needed a similar printing done and returned, expecting the same level of professionalism. The only employee working was a young guy to whom I explained what I needed and my previous visit. He said that I needed to come back at 5pm--their closing time--as he was the only employee working. He then said he would (grudgingly) assist with the 3 minute task, but not for less than $35 (!!!). When I told him of what I was charged previously for the same thing, he said that was wrong; so basically saying I'm lying while simultaneously lying about the cost himself. He also claimed to be the "manager", which is hard to believe, unless he's related to the owner-- but obviously not hired on merit. I went to the UPS store further down, and had a friendly 3 minute interaction with their pleasant professional clerk. I was charged $2.80. I wish I had gotten the name of the previous helpful employee to specifically recommend (only) her. If you need printing services, maybe check out the staffing on that day by calling ahead, but for other services, maybe see if the UPS store can assist you better. The disparity between the level of customer service of the two encounters is really a shame. It only takes one smug, dishonest worker to ruin a great first impression. read more