Horrible customer service. The woman who works here is consistently passive-aggressive and seems to be in a bad mood every time I visit. This isn't based on one interaction it's been multiple visits, and the energy is always the same: rude, dismissive, and unnecessarily demanding. On one occasion, I brought three Amazon returns inside a single box just to carry them. None of the items required packaging, but she immediately assumed there was only one item inside and kept repeating, "Put it back in the box." I politely explained that I had more items to remove, and that she could use the box if needed. Instead of listening, she continued to demand, "PUT IT BACK IN," in a tone that was completely uncalled for. Today was no better. I walked in to an empty store no greeting, no acknowledgment. She didn't address me until I said "hi," and even then, she ignored me for another minute. When I finally said I was there to return an Amazon package, she replied with, "I'll be with you in a moment," despite the store being completely empty. Her attitude is consistently rude, unprofessional, and dismissive. Customer service should never feel hostile, especially when the store isn't busy. Unfortunately, experiences like this are the norm here, not the exception. read more

I have been trying to resolve the issue of UPS worker Devin mailing the wrong package with my shipping label as a return. I have spoken with Sue at the store multiple times who tells me the owners are out of town or are unavailable to resolve the issue that Devin caused. Since February of 2026, the store has admitted to having this problem with Devin multiple times and has fired him since then but still refuse to compensate me for the item that is lost and that I can no longer get a refund for. read more

They knocked it out the park today! Ty !! This team works really well together... proud to call them my home base UPS! Keep up the good work we appreciate it!! read more

I have visited this store three times already. The first and most recent time sort of did not count since I was shipping Amazon items. Well maybe it does count?!?! This location is very convenient for me since it is in a plaza within walking distance to my home. They provide a variety of different services that I did not expect. I did not have to wait long to be helped by an employee each time I visited. The second time I visited here was because I had to fax something and someone referred me to here. I was not even aware they provide faxing services! I was helped by a gentleman and he told me to wait for the confirmation. It took forever but I paid in the meantime. Holy crap, it was over $8 to fax 8 pages! I think that is outrageously expensive! Especially since no one uses fax anymore because of easier and faster technology options. Usually the only places that use fax services are medical establishments. As I waited, I observed everything in the store. They have boxes to purchase. Even shredding documents! There are also mailboxes at the entrance and they keep that part open after the business closes. I have seen all different mail carries come here. FedEx, UPS, Amazon, and I think even DHL. read more

The UPS Store - Boxes and peanuts - Shipping Centers Near Me - Davie, Florida

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I needed to return some amazon packages and the staffs are really kind and helpful! They helped me through the processes read more

The UPS Store - Shipping Centers Near Me - Davie, Florida

The staff here is very rude, and they close ahead of time before 7 pm. I don't recommend this UPS store

In and out for all my visits. Definitely a well oiled machine with a lot of loyal clientele.

Needed to send my package and this was very good service. Fast and quick but the Price was $10 for a letter that would only cost me $1.60 at the post office so I had to decline because I am very frugal. The gentleman that help me was super nice and I'm sorry I could not do business with them parking is ample in the shopping center where there is a Publix read more

This is the normal location I go to and it's always hit or miss with the staff. Some are very nice and helpful. Others seem like I'm just bothering them to be using the store. Very rude and dismissive. read more

Super nice employees, more than helpful when returning my packages! My go to Store for the last 5 years. Leish was very helpful and sweet!

The manager has been helpful in fixing issues. I appreciate that. Seems there was a problem with another component of the process. Still aggravating but manager is helpful read more

Wonderful helpful staff!!! Always pleasant and helpful no matter how busy they are. I go out of my way just to go to this location. They are the best :) read more

Very disappointed in the customer service at this store. I called about shipping an item. Got info from them. Complied with their guideline and timing. They misinformed me on delivery dates and then have the audacity to say I'm confused. I'm sorry you were able to get by on rejecting my request to refund $190 in shipping cost when your staff person gave me wrong information. It is pathetic that you are able to simply be "too busy" to follow basic customer service etiquette. The fact that you told the BBB that you're training staff to handle "indecisive" customers is a cop out. I asked for confirmation from your staff member who himself said he made an error with my shipment. When you say: Also the staff members have been additionally trained to be on the outlook if customers seem undecided in order to repeat the shipment options for clarifying. That is acknowledgement that you have not invested training in your staff. You will note that I was very respectful when I came to your store. And that you were simply too busy and the refund paperwork would take too long. Those are your own words! Completely disgusted with your service. read more

There was no line, but I got there as soon as minutes before the store opened. Franklin (a manager) here was prompt with receiving the two packages I brought in. This location was convenient enough for me after dropping off my son at school. The location was very small, indeed. read more

By far the best customer service I have ever experienced! The team is so patient and exceptionally helpful. Tina specifically helped me with a huge shipment and made the process and flow so smooth. I honestly wouldn't go to any other UPS store. read more

Small UPS franchise kind of place. Very narrow, understaffed and depressing but my visit was very simple as I was only returning a prepaid Amazon.com package. The employee wasnt friendly but he didnt make me wait in line to give him my package so i guess it was a wash read more

The UPS Store - Shipping Centers Near Me - Davie, Florida

One word nasty! They are absolutely rude, Insulting, and obnoxious! I remember when this place used to be ran by the owner he was a really nice guy, definitely has changed a lot! FYI I have coming to this store since 2004. They have new employees and different faces, different attitudes. I guess they don't like my money! Many ups stores around here you ain't the only one in this area! Happy holiday to you too! read more

Favorite UPS store around. They're incredibly effective and efficient. Always a pleasure doing business with them. Jeff Giles is kind, professional, and always attentive to the need of the customer. Highly recommend, and deserving of praise from the UPS administration. read more

This was an exceptional UPS store customer service experience! The overall staff was attentive and I went above and beyond. They manage the medium sized line of people effectively and with courtesy. Gabby specifically was absolutely amazing! She helped out with everything I needed, gave me all the information so I understood it, and provided me with some of the best service I've ever received. Will definitely be doing business with them on a regular basis. read more

They are absolutely the best! Everyone has always been more than courteous. I bring my items for them to do it all. They wrap them and ship them for me. When the recipient has received their gifts, they have told me they were wrapped so well that nothing was going to break it. That is what I want. Thank you!! read more

This is the only UPS store I will go to because the customer service here far exceeds any other UPS store. Jeff and Gabby are always very helpful and efficient. Super courteous staff. This is the UPS store I usually go to. But the other day I was in a different area of town and decided to swing by a different store to drop off my packages. What a horrible idea that was as the store employee was not helpful at all. Horrible customer service!!! Only the store will be getting my business in the future. Thank you for a great customer service. read more

Gave them 5 stars due to there customer service which is phenomenal! I was waiting for the notary guy to come in but I understand everyone needs a break etc. Which was no problem to me. He was really nice, very professional, and also relatable. They did printing, notary, and faxing for a great economical price. The manager there is a sweet lady I believe from Germany! They will help you out as much as they can! Thank you read more

I always have had great success with UPS until today. Waiting for a package that needed a signature and was emailed that it would be here between 2 and 5 pm. It is now 6:15 and still waiting. An email was sent at 2:47 stating driver should arrive soon. Updated email says delivery between 2 and 7. I wasted most of a day waiting. Normal shipping price is over $30. You would think delivery would be a little more accurate. read more

I have used many UPS Stores over the years and by far, the service in this store is incredible!!! Jeff is by far the best at making sure all your packaging needs are covered!! Highly recommended. if you are around Pine Island and need some package help, stay away from the Pine Island UPS store. they are rude over there. Come to the Davie UPS store instead. read more

Great staff. Have been working with them for many years. Always helpful. When choosing UPS Store to ship - choose this store!

BEST CUSTOMER SERVICE DA BEST . Especially from Brianna Kadri always ask for her! She's kind and works fast. When I go in she's always at the front ready to help the customers. read more

Heidi & Tess are the best! I had to send text books back and they were so helpful. The place is so friendly & inviting. Highly recommend them! read more

I hate to write bad reviews but this place has the worst customer service. Ray has no personality and should not be working with the public. Go to the Dania Beach Blvd. location. They are much nicer. I would have gone there but I had to send a fax asap and this was closer. read more

The employee that helped me mail back my prepaid Amazon package was AWESOME!!!! We got into a random discussion about how one of the DVDs I was mailing back was the best show ever, and he was super helpful and somehow made mailing a box an enjoyable experience. It's refreshing to deal with happy and helpful employees, which is a rare find nowadays. read more

I went to get a document notarized with a previous appointment. I let the person at the front desk know I was there to get a paper notarized and she said the notary should be there at 9:30. It was 9:36 and she just stood there waiting to see if the person showed up. I asked her if she was sure they were coming. Her answer was: "well, she is scheduled to come"... So, I said: yes, she was scheduled at 9:30am and it is past that time. Can you call and see if she is coming please? To what she answered: "yes, I can". Let me clean my hands and find my phone". She then checked the employee schedule and realized the person was not coming till 10:30am. Which means if I hadn't asked if she could call her, I would still be standing there. I call that lack of customer service. And while I was walking out she said: "life happens, she had to change the schedule". Hmmm interesting way to handle a situation. read more

Drove 20 minutes to get here and their hours don't match what they advertise on google

Not even sure where to start . Was it the fact they charge 1$ to tape a box , or the fact they actually told me to buy tape else where if i didn't like it . Or the fact that they told me they have make money off returns somehow . Will avoid next time . And for the record the FedEx across the street never charged me to tape a box read more