Exceptional Service at This UPS Store Location…read more This is easily one of the best UPS Store locations to drop off packages. Even when the line looks long, it moves quickly and efficiently, which says a lot about how well the team manages their workflow. One thing I really appreciate is how organized the staff keeps everything. If a customer arrives without their items ready, the team politely asks them to step to the side so they can assist customers who are prepared. It's done respectfully and keeps the line moving smoothly for everyone. Because of that, I always make sure my packages are ready before I get in line. The staff here are consistently friendly, patient, and professional. Almost every time I visit, I see them helping someone step-by-step with their return, Often guiding customers through the process on their phones for companies like Amazon. They take the time to help without making anyone feel rushed or frustrated. What stands out the most is their positive attitude. Even during busy times, they stay calm, helpful, and focused on making sure every customer is taken care of. Whoever owns or manages this location should be proud of this team. They represent excellent customer service and make what could be a stressful errand quick and easy. This store's staff absolutely deserves recognition. If you value your time this is the location for you. Prices are fair.

If you need anything done for shipping or mailing, DO NOT go to this location. Go to Haines City or…read moreSand Mine Rd. I went in for to have copies made. First off nobody greeted me at the desk for a few minutes till I made enough noise for the younger guy to look around the wall. He didn't approach me, I had to go to him. But he was having troubles with the copier, so he asked for help. The manager, Leilani(?) wouldn't even acknowledge him till I said something to her. When she approached me, she was in total bitch mode and was very grumpy. "Sorry if I bothered you ma'am", she replied with a grumble of sorts. What happened to customer service?? Isn't that her job? The little guy figured out it was a paper jam and fixed it. Under her breath, she asked him why he called for help then? Smh. NEVER AGAIN, will I go into that store. I'd rather go to Staples than to deal with her and the untrained staff. Maybe the owner needs to put Nick back over there. Just don't go there, you will regret it.

Fastest and friendliest service I've ever received at UPS. Gone twice now and Ann Marie has been so…read morehelpful and cheerful each time, I find myself preferring to go here then a more convenient UPS location because she makes it so quick and easy. Thank you!

To be honest I love this store especially the manager MS.Zinet she is a true gem in the place she…read moreis the reason I continue to renew at this location even after I have moved away she is funny full of information and she knows how to help with patience and kindness all in all wonderful customer service

Only UPS store in my area and I wouldn't go there if there were more options from my Amazon…read more Mukesh is NOT people oriented and is very transactional. Wanted to charge for a piece of tape. The only thing I'd give credit for is the other people that work in there and that it's usually a pretty quick process..

Great quick and efficient service. There are usually long lineups but the wait isn't long.read more

Great customer service. In and out. Couldn't ask for more! I will be back. Thank you for the…read moreconvenience and awesome employees!

I have been coming here for over a year. Im very happy with the staff and service I have received…read more Elsa especially is very professional and kind. Convenient location for Champions Gate area.

I love this store so much because the staff is always super friendly even the line can sometimes be…read morea little long but that's OK. They are so friendly! Google says they are open until 7 PM but they are actually closing at 6:30 however the guy was so kind to still let me in for a quick Amazon skin. Thank you so much. I appreciate that a lot.

The store by the new Publix is much friendlier. This store used to be very friendly and helpful…read more Now you only get short answers. I feel like a burden to them now. This store used to be a model store for customer service. Something has changed. I'll drive to the other location in Celebration whenever possible. They get the job done here, but that's about all.

Very, very helpful employees. The line moved quickly and the process was simple. This one is better…read morethan some others in the area.

Good service and convenience for me who live across the street. This store is new , not too many…read moreitems on display inside the store yet.

Everyone here is pleasant and efficient and knows the job well. even when there are lines of…read morepeople, they are always kind. I have shipped packages, returned Amazon items, and purchased wrappings. Everyone there works together.

I am from out of town and stopped at this location to ship some luggage home so as not to have to…read morecarry it through the airport on my way back. When I arrived at the location - there were six or seven people ahead of me. Lawrence was the only UPS employee on site - and he was so professional and speedy and helpful to everyone there. He gave me all the time and attention I needed - despite the steady stream of people coming and going - and he just never got ruffled or rushed me. He was super friendly and definitely went above and beyond for not just me, but several other people who came in with issues and questions. Great experience! Thank you Lawrence!!

Printed our shipping label at home and dropped off a box for a return. We were serviced quick and…read moreeasy, no problems at all!

Great location and very good customer service. I've been shipping packages from here for many years…read morenow and always have reliable service.

The store owner practices unfair and ridiculous business practices. Like additionally taping boxes…read moreand charging $2.00 to do so when doing a simple drop off to ensure some sort of revenue. This is not done only for tape, but for computer usage. Based on who you are envelopes will be priced differently etc. It actually is the most insane thing ever, I understand that things cost money but prices will undoubtedly be arbitrarily increased based on mood, on quick estimations and not on any practice of standard. I wish this was one experience but this has happened over the course of a few months. It is literal theft and I hate to see it from a small business owner.

UPDATE: Today is 12/27/19. I just left the Mail Post. I went to speak to the proprietor about…read morereceiving my refund for shipping charges paid for the FedEx delivery ($89) and the compensation for the value of the package ($60). I brought the credit card statement as proof of the original transaction and the tracking number and package ID. He refused to look at any of my documentation. He refused to engage about the issue... I have confirmed with FedEx that they mailed a check to Mail Post for their portion of these costs. FedEx confirmed that the Mail Post is responsible for recompensing me the full amount of $149 since the check was mailed to the Mail Post. The proprietor, Mohammed, was extremely argumentative and abrasive. He said that he would not be refunding me my money until I removed this negative Yelp review. I tried to explain to him that in addition to fraud, he was now blackmailing me, the consumer. I have every right to post a negative review if it is representative of the services that I have received. He proceeded to spit on the floor and tell us to leave his establishment. He said that he would not talk to us any further. It is unbelievable that this man is refusing to resolve this issue in a professional manner.