Everyone here is pleasant and efficient and knows the job well. even when there are lines of people, they are always kind. I have shipped packages, returned Amazon items, and purchased wrappings. Everyone there works together. read more

I am from out of town and stopped at this location to ship some luggage home so as not to have to carry it through the airport on my way back. When I arrived at the location - there were six or seven people ahead of me. Lawrence was the only UPS employee on site - and he was so professional and speedy and helpful to everyone there. He gave me all the time and attention I needed - despite the steady stream of people coming and going - and he just never got ruffled or rushed me. He was super friendly and definitely went above and beyond for not just me, but several other people who came in with issues and questions. Great experience! Thank you Lawrence!! read more

We had about 5 po box, the only ones I recommend in Kissimmee area it's this one and celebration one (ups, don't do celebration USPS, the old man over there shout with my wife, because she asked about her 2 packages missing) This unit it's always fast and it's beside the publix, so 1 trip and do both! read more

I visit this location quite often since it is the closest location to my house. The employees here are always friendly and efficient. I have used this location to ship packages via UPS I've also utilized this location to return Amazon packages that just didn't work out for me. Their hours workout great for my schedule and I'm usually in and out within a matter of minutes. read more

Came to do an Amazon return, the line was long but the workers moved through it quickly. Needed to mail for the post office too, and the worker reassured me a pickup was happening tomorrow morning, all without me asking. Good experience today! read more

This has to be the second worst UPS Store that I've ever been to the first one being in Ladera! The two times I've came here it's felt as if I was treated like a criminal just for trying to ship my brother some books like when I tell you what's inside that's what's inside no need to interrogate me more when I've done nothing wrong! Second I've found that they are very unwelcoming as well as reluctant to help you when doing anything to the point it feels like they just don't want your business so much so that I'll never be using this location or any other one as long as I'm living as I'm just done with the UPS store it's not worth the drama! Overall there are better shipping resources in the surrounding areas as well as anywhere else where your valuable time will be treated with much more respect, so thank you for failing me just one more time because I'm done! read more

The UPS Store - Store Front - Shipping Centers Near Me - Kissimmee, Florida

I was around the corner and walked in here to find out the cost for printing a document. I waited in line for maybe five minutes before someone was available to help me. I explained what I needed, and I was told that all printing was done at the one kiosk. You paid a flat rate fee to rent the printer for I believe it was 15 minutes and then they charge $.25 per page on top of that. In the end I went someplace else to get what I needed printed. If you were in tremendous need and didn't have time to go someplace else, then this can be a good choice for you if you don't mind paying the fees involved. The guys working there seemed very nice and the one who assisted me was quite helpful. I have used other UPS stores for several different services in the past and I have always had good luck with them. read more

I sent a package from this location over 2 months ago (6/6), which was lost the same day. I've since gone to the store 3 times (6/15, 6/29, 7/13) to check on the status of my claim, the last time I went I was told to write an email (sent on 7/23/22). I have gotten the runaround of excuses as to why I'm not getting answer about my claim, the store changed managers, it has to go to someone else, send an email. I have not received ANY communication regarding this lost package. I decided to call the customer service line to see what was going on, come to find out they're waiting on the store to send back the claim. I yet again left my information for someone to contact me. If you are choosing to send a package from this store, just be weary of if it is lost you will receive no communication from them at all. read more

The UPS Store - E-mail sent to the store - no response 3 weeks later. - Shipping Centers Near Me - Kissimmee, Florida

I paid to overnight a package it didn't even go out by the next day and when I asked for a refund I got the run around for over a month and still no refund. read more

Kind staff and Helpful. Clean and organized location. Printed shipping labels in store on the computer because we didn't have printer available (pricey, but I guess pay for convenience). Staff was friendly to help package up some boxes. We dropped off USPS. read more

Beware of this place! The staff here claims they don't do Amazon returns. I've had two separate occasions they've refused to do Amazon returns . They eventually took one of them bc I pointed out the PRINTED and attached UPS label on the packaging. The second time they refused to take it even though I showed the QR code that said no box or label required. They told everyone the same thing as I stood there and watched people come in. They made us all buy $8 tape and boxes to ship the returns back in even though it said UPS NO BOX OR LABEL NEEDED ! That's one way to boost your in store sales right?! Scammers! read more

I am the General Manager of the hotel across the street and every so often I need to return items or ship lost and found things for guests and I usually stop at this store to do it. I went to return a package back to Amazon, it said to package my return and return to the store. Everything was done but I was just missing one strip of tape on the top of the box to hold the flaps closed. They wouldn't take it and didn't have any tape to put along the top. Coming from a hotel that goes out of their way to take care of a guest or customer, I couldn't believe they refused the package! read more

Charged me $5 just to print a label to return an Amazon package!!! When I asked about this (since I've never experienced this at a ups store), the employees told me that every ups store is different. So, needless to say, you should go to a different ups store. read more

Helpful staff very friendly the location is clean and it only took a second perfect for people who are on the go Justin helped us he was more than kind read more

Terrible experience with this UPS location. On Friday 09/09, I tried to send a package to #Doral. Since that day the status never change "Label Created". I went back to UPS in 3211 Vineland Rd Kissimmee, FL 34746 and one worker told me that it was a strange situation but he couldn't do anything. He told me that I should call costumer service. Costumer Service did nothing! Just sent an e mail for "the investigation", I tried to make a claim but the system doesn't let me UPS. This is an unacceptable situation, they lost my package and don't give any information or solution. read more

Stopped in yesterday to ship a box home. Jasmine waited on us and she was very friendly and professional. She handled everything perfect. 5-Star service from Jasmine!!! read more

While recently vacationing at Disney, a family member had already begun their return trip home when they realized they had left their wallet with us. I went to this UPS Store, very helpful, friendly workers. They assured me it would get to my family member safely and quickly, and it did. Would recommend this store! read more

Great location accompanied by hard-working staff. Justin was great and attentive! He helped us resolve all of our needs and went above and beyond! Highly recommend this location for all of your needs. read more

I went to buy a box here today and the short younger fella was pretty cocky. He was laughing at the employees when they went in the back to grab the size box I wanted thinking they grabbed the wrong one for me. They came out with the one he told them to get only to realize HE was giving THEM the wrong information. Don't belittle others young man!!! If this cocky young man is the so called manager he needs to go!! read more

UPS store 6881, Kissimmee FL New to the area and second time visiting the store from using the computer, printing and shipping. Justin was there both times and was very professional. Justin greeted me the moment I walked in the door and was very polite and assisted me with my needs. It is so nice to see such good customer service and assistance. Thank you Justin. Denise Scott read more

So fucking slow...seriously need more then 1 employee in the store...line was out the door.

Have definitely seen a change in the service at this location. Been coming here since they've opened and tried to avoid this location if possible they were over priced and terrible service. Justin the manager is a great asset to this location. Keep up the customer service Justin! read more

My sisters and I were visiting Florida from Virginia Beach, VA and had a wonderful time and an even better time shopping. Our excessive shopping took us to The UPS Store as we were trying to get all of our bargains back home without purchasing additional luggage and paying check bag costs. We were greeted by Kenny, who was so very helpful and kind. He was very knowledgeable and worked patiently with us to find the most efficient way to ship our possessions. He was able to find us a shipping option that we approved of and agreed with. Needless to say, if you're ever in Kissimmee and found some great deals that you cannot leave, just buy all you want and then make a trip to The UPS Store on Vineland to ship them home. Ask for Kenny, he is GREAT! read more