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    The UPS Store

    3.7 (59 reviews)
    Closed 11:00 am - 4:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Recommended Reviews - The UPS Store

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    Reviews With Photos

    UPS driver throws pkgs; UPS okay w/ it
    T D.

    This is what #UPS does to your packages. It ignores requests to leave pkgs on porch, instead of opening the gate, throws merchandise over the fence, w/o regard to damaging it, etc. This driver then proceeded to lie to #Amazon that it put the pkg on the porch. On the video you can hear him saying someone is bipolar before he throws the pkg over the fence. We've spoken to UPS about this in the past, when another driver threw a pkg in our yard at night. Instead of them apologizing and offering to make restitution if the product was stolen or damaged they simply said it's our responsibility to ask them to hold it for pick up. This was our reply: To be clear: we did not know and were not told which company would be delivering our AT&T pkg until we looked at the video feed on our camera. Had we known, we would have asked that they use FedEx instead -- since UPS apparently has a history of showing a lack of customer service to the end customer. The ONLY mature and professional response that UPS should've made was: 'We apologize for what has happened. If the product is damaged or your identity is stolen as a result of this incident, we will make it right.' But instead you have shifted the blame back to us (the end customer) who didn't know who might be delivering their product and doesn't have responsibility in this. Since UPS appears to be proud of this stance, we'll post this on every media venue available. We're sure we're not the only ones who've had issues with UPS. Furthermore, as we stated earlier, if the product is damaged or our identity is stolen as a result of your driver's "discretion" then we will hold UPS responsible. And UPS can feel free to pass on the cost of damages/loss to its driver at its discretion.

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    1 month ago

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    1 year ago

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    1 year ago

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    3 years ago

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    2 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    4 years ago

    Consistently friendly, capable and knowledgeable team and management. LOVE this location!

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    6 years ago

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    6 years ago

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    6 years ago

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    Photo of Nadia S.
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    4 years ago

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    7 years ago

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    6 years ago

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    5 years ago

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    8 years ago

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    11 years ago

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    8 years ago

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    6 years ago

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    9 years ago

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    Rick A.

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    9 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    9 years ago

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    4 years ago

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    5 years ago

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    6 years ago

    Terrible service. Did not provide any service at all. And attitude was bad. Just didn't want to work.

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    14 years ago

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    15 years ago

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    7 years ago

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    5 years ago

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    9 years ago

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    8 years ago

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    8 years ago

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    7 years ago

    Convenient access, friendly counter service.

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    9 years ago

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    Page 1 of 2

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    It is a little further for me to go to but Maria & the rest of the crew have excellent customer service.

    Mentioned in 12 reviews

    Read more highlights

    The UPS Store - Right above Patrizios, our Package Porter Service means we'll carry your packages upstairs (or down) so you don't have to!

    The UPS Store

    (8 reviews)

    This review is specifically for the manager John Powers. Incredibly rude and condescending. I came…read moreto drop off a package that only needed to be scanned into the system. The moment I walk in, John shouts around the corner rudely, "Ma'am! I am on a VERY important phone call, so you will have to wait!". Confused, I ask "just to scan this item?". He replied yes, and I asked if there was someone else to complete this simple task and he shouted "I am here alone". He then proceeded to argue with a client over the phone who was clearly upset about a lost package. I waited, and a few minutes later another patron entered the store to check their PO Box. Miraculously, John is now able to walk out (still on the phone with the upset client) and come over to scan my package (which was done in the same amount of time it took him to explain to me why he couldn't do it in the first place). I looked at him and said "see how easy that was?", and he snapped back "it sure was!". He was clearly having a bad day but needs to remember not to take it out on your customers.

    Showed up at 8 to try to hit it right when it opened only to find a locked door and a "back in 5…read moreminutes" sign. It's 8:15 when he rolls up....btw it ends up being $32 to ground ship something that weighs a pound! FedEx- I never should have strayed. Update- owner responded, which I appreciate. My counterpoints- 1)if he was helping another customer, he did so before opening the store as I arrived early. Also, if it's a common occurrence to have to leave the store locked and unattended, maybe you should hire up? 2) fair play on pricing.

    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    (16 reviews)

    Tl;dr: good service, but watch out for the "convenience" fee!!…read more Had to make a decision between shipping some equipment back home or finding a place to purchase a bag to check, which would've been free except for the cost of the bag itself. When I found out there was a FedEx office inside the hotel, it seemed the choice was obvious....but after being quoted $28 for the ground shipping and getting all the details straight, I was ready to swipe my card when the attendant read off the total charges of $43 and change. I stopped mid-swipe motion and asked her to repeat it. It was then I found out that there's an added "convenience" fee that they assess you for anything shipped outta this location. And it's not exactly obvious, as the notice posted stating as much as posted to the left of the register, facing the scale...and away from the customer. While the service was good, I'm detracting two stars for this sneaky practice which, ironically, I found anything but "convenient," as for the $43 I ended up paying, I'd have easily been able to purchase a duffel bag to check instead.

    The staff at Hotel Anatole's FedEx office is corrupt and morally bankrupt. One of the employees…read moretried to steal my phone, and thankfully, the hotel security staff intervened and held them accountable. A package that should have arrived in 3 days took 8. The regional manager for Dallas provided empty promises and never followed through on any commitments.

    The UPS Store - shipping_centers - Updated May 2026

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