Never again will I ship from this location. Above and beyond Customer Service if taught from the Corporate Level is not something absorbed or learned by Ownership at this people-driven business location.
Dropped off my package 1/17/21 and set to arrive in ATL on Wednesday 1/20/21. With no confirmed receipt on Thursday 1/21/21, I track the package online to find out something is wrong. I reached out to the store for information on the proper protocol for such an issue and what to do.
Two days go by, I call the store again Saturday 1/23/21 and was told the Owner is "not in" on weekends since he works mostly during the week. Apparently no one else is knowledgeable of the process in the unlikely event of a shipment loss or 'malfunction'.
I turn to the UPS Customer Service main number to start a claim as the online process of doing so was not recognizing my tracking number.
I call the store location on Monday 1/25/21 for an update and to advise I had opened a claim. The Owner (Deepan) informs me the package is in ATL 'somewhere'.
Interesting I thought as I have the shipping label that should have been on the package prior to it leaving the store location; which I'm told by the Owner packages are sometimes picked up and scanned by UPS and other times they are dropped at the UPS Lawnside, NJ facility by the store.
A few days go by and unless I'm proactive reaching out to the Store, there's very little communication from the proprietor. Although he did call once, did not leave a message.
I contacted UPS Customer Service a few more times during the week and on 2/5/21 was told the claim was paid by UPS.
I reach out to the the store and spoke with Deepan (I'm on a first-name basis at this point) and he advised there's nothing he can do until hew receives a check from UPS and theres's no specific time-frame. Once that is done he can reimburse me for my loss.
Thursday morning 2/11/21 I receive a call from Deepan that he has the check from UPS HQ and I can pick it up anytime until 3pm.
The next morning 2/12/21 I go to the store before 9am to claim my reimbursement. Mind you, the store is five (5) miles from my home. What would have meant the world to me and demonstrated that you were 'truly sorry' is to personally deliver the check OR have done so by a trusted employee. Apparently the thought of this was "on me" for thinking an act of kindness and empathy would be possible from this Owner and location. No chance. The idea clearly didn't enter his thought-process for even a moment.
I don't ask for much, just to be treated fairly and honestly. Where I come from words are meaningless, actions speak louder than words.
Therefore to trust this location with future shipments, no thank you. I will not use OR recommend this locations services to friends or family.
Neil B. read more