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Chico, CA

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10 years ago

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9 years ago

Great customer service!! Thanks guys! Always super helpful and friendly! Drive across town to come to this UPS store

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11 years ago

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Ask the Community - The UPS Store

FedEx Ship Center

FedEx Ship Center

(4 reviews)

I had an amazing experience with this location and their customer service. I was expecting an…read moreovernight shipment to come in Tuesday. I found out that due to a mistake by the manufacturer who was shipping it out that the order didn't leave Georgia until Tuesday. I had a whole day of work planned around having the material Tuesday so I could leave Wednesday at 6am to drive the material to a job site (2 hours away). After getting nowhere with the 1-800 number, I decided to drive out to the Fortress St. office to talk to a human and see what my options were. This is where the above average customer service began. Tuesday evening I drove out and spoke with Kathy, who tracked my package and assured me it would come in the next morning. She was unable to give me an exact time, but took my number down and told me I would get a call as soon as they knew which truck it was on and would provide me with an ETA. Wednesday morning around 8am Norris called me, just as promised and let me know my package should arrive by 10 am. I showed up at 9:40am, and Jelly(Anjelica) knew exactly who I was and notified me that my package had just arrived. She had everything out for me to load up in no time at all. I was on the road at 9:45am. These three coworkers helped pull off a miracle that helped me keep my day as well as an important job on track.

I Understand, this is all MY fault. I Trusted FedEx. Shipping some food items to my Son in…read moreVirginia. Over Night would of been $300.00 No thank you how much for Two-Day $190.00 Exhorbinant, but ok. Tje Frozen stuff will defroat but it will be ok. 3 Days and it won't. Good news your package will; arrive between 2-5pm. Great. Except it didn't FE F*cked up. My package arrived late to the destination station. And this is my problem how? I bitch I grip and they "Promise" me that it will be delivered today, or Monday. No Mater what they say to you, dont believe them Gotta give them one star because you can't give ZERO

US Post Office - The letter carrier threatened to withhold my mail after I marked "return to sender."

US Post Office

(86 reviews)

This is the post office I prefer going to in Chico. If there is a line, the workers are motivated…read moreto clear the line quickly. I never wait long, and I never feel rushed either. Today I was helped by Rob. He is one of my favorite workers to be assisted by. He never ever minds when I ask him for suggestions on the best or most cost effective way to ship things. He is very thorough, and quick to be of service. He walks me through things, helps with my packaging, points out my tracking, etc. and always asks if there is anything else I may need. Whenever I get to the Post Office, I always hope I get either Rob, or another guy that once I get his name I'll add it to my review. Today I was an especially disorganized mess, but Rob was kind and accommodating. I really appreciated it, especially since I'm not normally like that. I'll definitely be back to the Vallombrosa Post Office like usual, hopefully with me not having such an off day. Thank you again :) Edit - here is the name of the other person I like there - Doyle!! He is super duper nice and helpful. And I've been here a few times since I first wrote the review so I just want to reiterate that there really isn't a wait most of the time, the last 3 times I walked straight up to the counter. This place deserves better reviews. Thx!

This is quite possibly the worst post office in America. There's an old man who has worked there…read moreforever, who has the worst attitude in the world. He LOVES to tell people no, and never provides help or resolution. This employee should be fired. Will not be coming back here.

The UPS Store - copyshops - Updated October 2026

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