Employee's here are very lazy and have a care free attitude on the phone and in person. They seem allergic to providing any type of help and incapable of answering almost anything. Extremely disappointed with the poor customer service from the staff of the Belmont location. Upper level management from regional corporate UPS needs to do an investigation and provide more supervision because the employees are lacking severly. read more

The service here today was great However the owner helped pack a box and chose to charge $11 versus offering a cheaper option This center seems focus on their profits over repeat business read more

There was a young man and lady who were extremely helpful. I will always take my packages up to this store.

There is a very angry elderly woman here today, darker complexion, short hair who has the WORST attitude and customer service: - Yells at her staff, raises her voice at them, and scoffs at them to shut the door in the back because it's "freezing" - Asks me a question I don't understand and continues to roll her eyes at me because I wasn't aware of Amazon's new program - Gives me an attitude when I told her I had 5 codes to scan, it's not my fault Amazon gave me 5 codes on one return. That is out of my control. I'm sure she's the owner of this location and , if you are, I genuinely suggest you put yourself in the back of the store because the anger you put out into the world should not have to be tolerated by your customers. I hope your day, week, and month gets better, because negativity does not look good on anyone. read more

I would rate zero if I could. UPS has the WORST customer service person with whom I have ever had the displeasure of speaking. They lost pkg 2 of a 2 pkg delivery and told me I had to contact Amazon then the person told me "I don't personally have your pkg" then hung up on me when I told him "Don't be ridiculous. I know you don't personally have my pkg." read more

Horrible service. No problem solving, just no service what so ever. Why are they even open? Stay away from this business.

Bota was extremely efficient, helpful, and friendly. I wasn't sure how to access the return code for my package, and she walked me through it quickly and kindly... because of Bota, I was in and out and able to complete the rest of my errands that I only had a small window of time to do. Best customer service I've had at any UPS. read more

Place sucks. Small space with inept, rude staff members. I visited the store to mail a document and to print something from my email. I was directed to a malfunctioning, old Acer computer to print out my document. After twenty minutes a clerk unwillingly came to help print out my document. When she failed to get the printer to work, I asked for a refund. The other clerk immediately got upset with my request and called the loser store owner. Guy goes by Champ, but is a real loser. Instead of refunding me for the computer time and failed print outs, Champ asked me to email my document. Cheap fool preferred to waste more of my time than to refund my money. Guy attempted to get his outdated system to work remotely and after 20 more minutes refunded me my money. read more

The UPS Store - Wasted time on the Acer. - Shipping Centers Near Me - Charlotte, North Carolina

A smaller sized UPS Store, but they have the same services as others including package shipping, printing, post boxes, notary public and such. I was in to drop off a package and it was quick and easy. Note that the shop is technically on West Blvd. read more

The UPS Store - UPS Store at Camden and East/West Blvd - Shipping Centers Near Me - Charlotte, North Carolina

The team at this location is consistently rude. It's actually remarkable. Additionally, if you're driving here parking is incredibly inconvenient. Other locations nearby are so nice and kind and helpful - I only visit this location as a last resort. Lastly, they charge some additional materials and services fees that seem very odd and inconsistent with what you see at other locations. read more

The most expensive UPS in history. You can read others comments but they charge $5 to print a packing slip. They charge $7 for a tiny box. If you can do business elsewhere, don't waste your time here. read more

I'm here at least twice a week dropping off or picking up packages & checking my PO Box. The customer service is exceptional & the associates are always attentive and super helpful. I appreciate the smiling faces every morning I come in & know my day is off to a great start! read more

Whether you read through this review or not, remember that there are TONS of other options for notary and shipping services within a mile of this store. Don't give this man your money! I contacted this UPS location this morning and spoke with the owner, Champ. I inquired if they covered notary services to which he confirmed they did. I asked if they were available right away this morning and he said he was. I asked if there was anything I needed to bring or prepare for the notary service, he said no. I told him I was on my way in. When I arrived on site about 10 minutes later, this location is extremely difficult to find with very limited visual sight lines to their store signage. I was greeted by a young man who was very welcoming and pleasant. I asked about their notary service and he asked me straight away, "Have you signed your document already?" I responded that I had. He could tell this was going to be an issue. He summoned Champ who was a mean looking older man. Champ looked at me and said simply, "I've you've signed it, I cannot notarize." I asked if he had internet access so I could print a new form. He just glared over at a computer station and pointed. A simple "Hello" or "Welcome" or "Good morning" can go so far in a customer experience. You have to pay an up front fee of $20 to use the internet and you're refunded based on how long you use the service. I swiped my card and printed out the document. That cost $3.50. As I'm filling out the new form, Champ comes over and places his notary book and tool down and says, "Give me your ID." I provide him the ID and getting a little frustrated with the lack of customer service shared with him, "It would have been nice if you provide the customer instruction when he calls to inquire about the service." He grunted and said, "You didn't ask." I replied that I felt like it would improve the customer experience if he were more approachable and forthcoming about the service. He closed up his notary book, gave me a glare, and said, "I don't have do this service for you" before simply walking away from me. I was in shock at the lack of service and advised him that was no way to treat a potential customer and asked him if that was worth a negative review. He just shrugged. I then asked him for a refund for my $3.50 (a request on principal, not financial). He acknowledged me and seemed like he was just about to concede, but then paused, looked at me and said, "You're going to give me a negative review anyway so, No, I won't give your money back. Leave." There are literally dozens of options within a mile of this location. Save your money and go for somewhere with a stronger customer experience and convenience for parking and ease of services. read more

So kind and helpful! Always have the best experience at this location. I moved and continue to come back here. 10/10

Great service, friendly staff, and very helpful. Usually in and out within a few minutes, very efficient process! Conveniently located in SouthEnd but sometimes hard to find parking near it (just depends on the time of day you're going). read more

Wonderful customer service at this location. Raphael went the extra mile to help me with a package. They are so friendly and helpful. Highly recommend this location! read more

This UPS store is the only one I will go to in Charlotte. Everyone is so friendly and helpful. Luis was extremely helpful in helping print my return label and get my packages mailed back! read more

I use the site quite often returning Amazon pkgs and other office needs. I really like this location and strongly suggest you visit it. The staff is friendly and courteous. Lorenzo is always helpful and friendly. Great work and staff!!! read more

Where do you go for affordable lamination, boatloads of copies, friendly service and a notary?! This UPS store, kids. Yeah, I do actually use all those services and, frankly, I've been to other franchised office stores and this one wins out every time. They are kind, helpful and affordable. They don't give me the run around or make me wait 15 minutes to get two sheets of paper laminated! I was pretty stoked when I found out that they have a notary on staff, as I'm not super comfortable heading to some random dude's house to get a contract notarized. Creepy deepy. No, no - at this UPS store their notary is sunny and quick! I had a contract notarized for $5. Sweet! I will continue to bring my office needs over to this store - while it's a national franchise, these people know what they're doing and are really involved with their community. Hooray, UPS store! read more

The UPS Store - Shipping Centers Near Me - Charlotte, North Carolina

Never noticed this place but grateful is nearby; has some remnants of what parking should be but is more akin to a Chicago parking lot than anything I'd expect in the south. The process was smooth and the guys behind the counter seemed to enjoy themselves. read more

I have been a UPS Mailbox Holder and Printing Services client for over 10 years. The staff is always friendly, accommodating, knowledgeable, and most important reliable. Having a personalized mailbox, I truly appreciate the warm welcomes, peace-of-mind security in|out bound delivery of packages, convenience, and affordability. Love the no box needed amazon returns. The In-House Printing Services is absolutely wonderful-- extraordinary customer service that is professional, dependable, and result driven. Thank you for all the advice|recommendations, and meeting those deadlines. read more

We always have an excellent customer experience! Champ & Naina and their staff know us by name. There have been times that as we are coming in the door, they go get our packages! Personal touch! They are courteous, friendly and very professional with their service! Linnelle & Linnette read more

NEVER EVER, EVER, EVER USE THS LOCATION FOR ANYTHNG!!!!! On May 15, I went to this location to send a package to my daughter in the Netherlands. The entire experience was terrible. The owner made me open my package and he rifled through the contents many times, handling all the items. He told me it needed to be repackaged into a different box. I asked if I could do this myself, because I hated that he was going through all my things like that. He would not let me. Told me that this was his job, to take care of things like that. So, I let it go but i was mad. Why would he be so intrusive as to handle all my items and unpack my box??!! Now, a month later and my daughter still doesn't have her package. So, I call to get the tracking number and track the package. IT NEVER LEFT HIS LOCATION!!!!!!!!!!!! USPS never picked up this item from his store. I am beyond livid. I told him I want a refund and the money for the contents in the package. He says he owes me nothing and refuses to give me either. USPS never received this package, which is 100% apparent in the online tracking. It's indisputable!! The label was printed and then the package disappeared at this man's UPS Store.. He, or his employees either stole the package or they threw it away, but it never made it out f that store. He owes me $246.40 and I will be calling the Better Business Bureau and posting a review in ever area possible so that no other people are taken advantage of by this crook and a very shady business man. read more

miserable attitude of staff, not helpful, slow, literally what you dread in making a return, don't waste your time using this location. First I was told to print my label myself, 5 minutes later, the printer it prints to isn't online, then I'm told to email the labels to the store, that also doesn't work, finally the store clerk scans the labels. Her attitude was enough to ruin anyone's day. read more

Very convenient location and easy to park. Quality services and very good prices. Luis was very efficient and patient, willing to help and get the job done! I highly recommended this UPS store! read more

This is the best UPS store I've ever visited. The owner always lets me in before they open at 8am and is so nice. I don't understand some of the negative reviews here, this is by far the most efficient and well-operated shop in the area. You can be in and out in a matter of seconds, and you are always greeted with a smile. I frequent this store in the early mornings and around lunch time, so I can only speak for those times - but it's never crowded and I have never waited in line. read more

They are always nice and pretty prompt here even if you stand in line for a bit. The store is pretty cute and very convenient for me. They have free parking to the right side of the building. It's typically more expensive than the standard post office, but that's to be expected. read more

Best staff - best service - has helped my business more than I can put into words here...... SouthEnd Properties Charlotte, NC read more

We had a fantastic experience at this UPS store while being served by Willis. We had a complicated order with 6 packages each going to different addresses, and Willis was professional, efficient and extremely pleasant while sorting everything out. I'd been avoiding making the trip to ship these packages, but Willis made the experience far easier than I could have expected. I will be returning for any shipping needs! read more

Have been helped by Willis at the store a few time. Excellency customer service - friendly and super helpful each time which is really saying something when you're just usually dripping off a package. read more

Lorenzo is the BEST!!! He always does the job and does it well!!! This store does great with dealing with crazy customers!!! Thumbs up!!!

My goto UPS store. Does everything always go perfectly with shipping?...No...But the staff there know how to handle any problem that might arise. Very friendly and efficient. read more

Great products & a decent staff. The service was swift. Yet, I guess the entire staff hasn't been trained for all responsibilities. Such as, my need for a passport photo. But, they were all very helpful. And courteous with their communication. read more

The UPS Store - Shipping Centers Near Me - Charlotte, North Carolina

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Great UPS location. Super friendly and helpful staff. The parking can be annoying but that is expected in South End. I usually just parallel park without popping in any quarters, run in and run out. They are quick and move you along. read more

This is the most reliable and best UPS store I have been to. Always helping get me the best shipping with best prices, helped me print an Christmas gift, change an address after I shipped my packages, etc. I never worry going into this store because they know their info and are SO helpful. read more

This place has the worst customer service I've experienced in a while. They nickel and dime you for everything and the associates can't seem to figure out how to scan your boxes or handle them correctly. Do not recommend. read more

another great quarter working with these guys! always working hard and I never feel that I am a burden...(no matter what crazy thing I am asking for) Thanks guys! you're my favorite mid day walk out of the office. read more

Clean, organized store, gets the job done. No bells or whistles but they're fast and to the point. Plus they have a website where you can look up their hours and know whether or not you have time to make a trip. read more

I came THREE times for a simple package pickup. I was told my package "isn't here" after 2 confirmation for delivery notifications. I was told it wasn't here and I have my number and a tracking number and NEVER got a call back up. I. Am. Fed. Up. I needed the package HERE that's why I paid next day shipping because I have class and my uniform was there. I came back up to the store FURIOUS and my package magically came up. THEN even after going through this process with the same people in the UPS store they still told me to pay the $10 pick up fee. Which I ASSUMED would be taken care of after coming to the store three different times back to back. I'm not sure what's up with these people here and there is SO much for the story but just stay mindful of how irritating your process may be coming to this UPS read more

Recently I read the response from the UPS Store regarding my negative review. I feel this response had a 'too little too late' mentality to it. The manager watched as the transaction transpired and did nothing to resolve it, when it was occurring. I think the idea was "the customer we are about to screw over for $3 won't take the time to complain so don't worry about doing the right thing". Easy to hop on Yelp occasionally and apologize for free from time to time, isn't it? The long term impact is the loss of business this store will experience and loss of reputation. They have competitors. They seem to forget. They took the risk of losing the business of a potential regular (shipping for my business) for the quick cash. I don't treat my customers this way and review sites like Yelp help to protect consumers when retailers/vendors behave in this manner. read more