I went to this Fedex location with a return item. Dennis was very patient and kind the entire time…read more I was edgy and a bit snapping, while letting him know it wasn't his fault. He continued to be kind and patient. Thank you, Dennis, for extending your patience to me!

I went to drop off a package at this location when on-line it says it's open but get there and the…read moresign says they are closed and will be back in 2 hours. Ridiculous!! Don't say you have hours on Saturday if no one is going to be there.

Staff here is top notch! Love having this UPS so close by for business and personal shipping or…read moreprinting needs. Long time customer here and frequent almost weekly. They go out of their way to make sure you have a great experience and everything you need. Can't recommend enough if you need something printed, laminated, shipped, etc. They also are very helpful with packing items the most efficient way as well.

I brought a box of plates in I needed packed and shipped yesterday. The young man gave me a price…read moreto wrap and ship to a zip code. I brought the item back today when I had the complete address and it was $20.00 more. When I questioned this, the woman told me that "prices change daily" to which I responded $20.00? She just kept repeating that the prices change and they couldn't do anything about them. The shipping amount was what I was quoted the day before, so they obviously jacked up the boxing and wrapping by $20.00. She said there was nothing she would do and couldn't discount anything. Basically, one of their employees made a mistake and the customer (me) gets to pay for it. I will not be back as they apparently do not stand behind their customer service and could care less about people.

There's a reason this place has a two star rating. Though I have never been impressed by the…read moreservice or the options they carry. I've never been as disappointed as I am today - especially with my encounter with Lance. As a local businessman who has spent thousands of dollars with this location I always try to keep as much business local to the community as possible, but that comes a point where you have to take your business and your money out of town and when some businesses just need to go out of business. Today I arrived at the Staples to do a simple print order, and my intention was to use their self service printers. Staples has not updated their printers with USB-C and that was the portable drive that I had my files on. Lance informed me, No, they don't have a way of adapting a USB-C to USB-A. And NO, even if I bought a USB a portable drive, they would not transfer the files from my Drive to the compatible drive so that I could use their printers. So instead, I bought an old style USB, then drove all the way back to my office to transfer the files the new Drive I just bought from them. I arrived back and went to the self service printers with a resume paper that I wanted to load into the printer for my print job. Lance said NO, again! You are not allowed to load "your own paper into the printer". I informed them it was their paper I was buying so I can do my own printing. No, you are not allowed to do that. I asked if they could do that. No, we are not allowed to do that. They said you have to use our printer services. I mentioned that when I inquired about that, they said that I couldn't have the print job until tomorrow. Lance then informed me that the real problem was that I waited last minute to get my job done and that's not their problem. I informed him that this is exactly why businesses like Staples go out of business! Absolutely zero attempt to solve a client's problem or show any reasonable effort. And so now I have to drive 25 minutes to Fedex Kinkos.

Saturday morning and I just experienced one of the rudest employees I have ever met. There's no…read morewonder why Staples struggles in the Internet age. Terrible service, no sense of customer service, not friendly, and incredibly slow. Fortunately, we have options we can use when needed. Staples, need to check the employees at this location. They're running off your customers.

I've been using this location for my shipping needs for a long time, and it's always been reliable!…read moreAs a business owner, I'm here at least once a week, and during busier periods, I stop by daily. The employees are consistently respectful, knowledgeable, and accountable. Over the years, I've shipped hundreds of packages from this location without any losses or late deliveries--a perfect track record. What really bothers me is seeing people leave negative reviews due to their own mistakes, especially with Amazon returns. Unfortunately, some customers don't follow the simple instructions provided for their Amazon returns, and when things don't go their way, they take it out on the UPS employees. I've witnessed this a handful of times during my visits. Certain Amazon returns require customers to package the items themselves, which is dictated by third-party sellers on the platform. Please read your return instructions carefully so you don't waste everyone's time, including your own. When people complain about long wait times, it's usually not the employees' fault but rather unprepared customers returning a mountain of items. Without these serial returners holding up the line, most transactions here would take just about two minutes or less. This location consistently provides excellent service, and I highly recommend it for anyone looking for a solid shipping experience.

I use this location all the time, so I was so disappointed to find out how rude the 2 ladies…read moreworking on Monday 27th in the evening, to my teenage daughter. I sent her in there with some Amazon returns .. The items were bagged and she had the QR codes. A rude lady just kept asking her over and over if they were boxed and labeled. My daughter told her she did not understand what she was asking. She explained I sent her in there with the packages and the QR codes.....clearly already bagged .....all this rude lady had to do was scan the codes. Instead, she felt it necessary to make my teenage daughter feel stupid. When clearly she was the dumb one. Then she sends her to the kiosk. This lady at ups doesn't understand that being rude, took more time and effort than it would have just to be nice and do her job. There is no place for rude people, in a customer service business!!!!

I'll set the scene. I walked in the door and said "Hello, how are you guys", was ignored, walked…read moreto the counter and said I would need a new box that I had to mail this and this box was too small. The one on the left said "You'll have to buy a new box". I said "of course" . She sold me a three dollar bag and told me "Here is your receipt, take your old box with you." So I got the job done but she could have been much more pleasant. She was nothing less than rude.

This is by far my favorite UPS location! Everyone is always super friendly and helpful whenever I…read morego in! If I need to run by a UPS this is the location I'll always hit!

This Pack n Ship is located inside the Publix shopping center on Old Canton Road…read morehttps://www.yelp.com/biz/publix-super-markets-woodstock-3?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) The shopping center is called East Cherokee Shoppe https://www.yelp.com/biz/east-cherokee-shops-woodstock?uid=FdPioXvctMq8lhBtd_NnTg&utm_campaign=www_business_share_popup&utm_medium=copy_link&utm_source=(direct) although on google its listed as Village shoppes of East Cherokee I've been here many times to get help on shipping and shipping supplies. It's family owned so the people are very friendly and helpful...There are plenty of parking and the two spots up front are designated just for Pack N Ship customers which is great esp. when you have to carry packages... 1534th review 9/15/2018 455th for 2018

Out of business and did not notify customers who had mail boxes rented from them. Mail can not be…read moreforwarded per USPS

UPS has lost an oversized package of my father's original artwork that was invaluable! This isn't…read moresomething that fell through a conveyer belt!!! It's about 4'x6'x10" According to the tracking, it never left the Rose Creek, Woodstock, GA Store. However, the store tells me otherwise. I can only assume that someone took it. Because I have never had an issue with UPS before, I only insured it for $500, as it was already a $411.45 shipping fee at that point! It was a gift for a very important person that is considered family to us. I just received a payout. I'm flabbergasted that there wasn't any real attempt to find this package! perhaps they should check their employees' living rooms? Please share and broadcast to anyone and everyone!!!

This store is truly the BEST!!! every time I go in there which is pretty much daily; I'm met with a…read moresmile and a "Hello there". All of the employees are so Friendly and professional. Thank you, Robert for hiring such an amazing TEAM!!! You entire Team is Phenomenal.

I use this location frequently and everyone is always so helpful. Also, I am always greeted with a…read moresmile.

Incredibly unprofessional and terrible service. Went to get a document notarized and smug clerk…read morerefused service stating there are two of us here and we are both notaries but it is after 5pm and we won't notarize anything because it takes us away from the counter. Only one other customer in store. A notary takes an oath to serve. This store is clearly poorly managed and gives UPS a terrible reputation. Do not go here.

I have been here a few times. Staff is always rude and they act they hate being there. Go to…read moreanother location.

I have been coming to this usps store for years. I just left the store witch a had a question on…read morea return and this little girl new to store was very rude and upsetting!! The know it all attitude has to be dealt with. That's is not how you treat customers even if the return should have been done at usps. Sorry, is go going to ruin the store. The young man and other girl the one with the bandana on her head look at each other like what?? Need to find some a little more courtesy !! We don't owe you anything little Miss Perc!!

I dropped off printing work weeks ago that they said they would help me with and no call back after…read more3 attempts to reach them, they act like they do not want to be in business anymore. I'd use another business before dealing with this mom and pop shop if I were you.

From the owner: We are a Full Service Sign Co. est.1999. Providing High end Quality Signage, Competitive Pricing &…read moreQuick Turn Arounds!!