I've been using this location for my shipping needs for a long time, and it's always been reliable! As a business owner, I'm here at least once a week, and during busier periods, I stop by daily. The employees are consistently respectful, knowledgeable, and accountable. Over the years, I've shipped hundreds of packages from this location without any losses or late deliveries--a perfect track record. What really bothers me is seeing people leave negative reviews due to their own mistakes, especially with Amazon returns. Unfortunately, some customers don't follow the simple instructions provided for their Amazon returns, and when things don't go their way, they take it out on the UPS employees. I've witnessed this a handful of times during my visits. Certain Amazon returns require customers to package the items themselves, which is dictated by third-party sellers on the platform. Please read your return instructions carefully so you don't waste everyone's time, including your own. When people complain about long wait times, it's usually not the employees' fault but rather unprepared customers returning a mountain of items. Without these serial returners holding up the line, most transactions here would take just about two minutes or less. This location consistently provides excellent service, and I highly recommend it for anyone looking for a solid shipping experience. read more

I waited in line for 30 minutes in order to get a receipt for my Amazon return. When I finally made it to the front line, the rude associate told me that the QR code was too big. I had printed the Return Summary Card from Amazon: the QR code had not been enlarged. The code was about 2.5 inches length and width. In the past, associates would always stand back and scan the code if necessary. The employee that I had encountered was ignorant and was not trying to give good customer service. She was working slowly with the other customers too. I DO NOT RECOMMEND using this UPS location. read more

I use this location all the time, so I was so disappointed to find out how rude the 2 ladies working on Monday 27th in the evening, to my teenage daughter. I sent her in there with some Amazon returns .. The items were bagged and she had the QR codes. A rude lady just kept asking her over and over if they were boxed and labeled. My daughter told her she did not understand what she was asking. She explained I sent her in there with the packages and the QR codes.....clearly already bagged .....all this rude lady had to do was scan the codes. Instead, she felt it necessary to make my teenage daughter feel stupid. When clearly she was the dumb one. Then she sends her to the kiosk. This lady at ups doesn't understand that being rude, took more time and effort than it would have just to be nice and do her job. There is no place for rude people, in a customer service business!!!! read more

The service here is usually pretty good. They often have at least two people working the front which helps out with wait time. Occasionally there is one employee. If you go at lunchtime be prepared to wait. That isn't their fault but just a truth because of how busy it is . I have not had the awful experiences that other reviews have mentioned for this location. Convenient and recommended. read more

The UPS Store - Out front - Shipping Centers Near Me - Canton, Georgia

Consistently rude owner. Do not go here.Fool me once, shame on you. Fool me twice, shame on me. Two years after my first awful experience here, I came back out of convenience. The woman running the store is completely miserable and rude. She flat-out ignored me when I asked a question. She seems to have a selective, biased attitude toward who she treats with respect.Shout out to the other nice lady (I think her name was Lisa)working there who actually helped me, but the management here is disgusting. My neighbors have reported the exact same treatment. Save your time and go to a different shipping location. read more

The woman who I believe to be the owner of this location needs a lesson in her limitations as a notary. It is not within her scope as a notary to review the document she is asked to notarize. The responsibilities of a notary are limited to 1) verifying the identity of the signer, 2) witnessing the signature, 3) verifying the willingness of the signer to sign, 4) checking to see there are no blank spaces that can later be altered. It is a violation of privacy for the notary to review the document being presented for notarization. Do not go to this UPS Store for any services. #ups #upsstore #notarypublic #secretaryofstate #gasos read more

IN and OUT very quickly, even with a few people in line. I wasn't familiar with the Amazon return labels and hadn't closed my boxes, but that wasn't a problem. The Employee quickly taped it up, gave me a receipt, and sent me on my way. Great, friendly service... read more

The UPS Store - Shipping Centers Near Me - Canton, Georgia

This was my first time using this location. The cashiers kept chatting with an other coatumer for 10 minutes. I dont mind but common there are people waiting. I m not going back to this location only for drop off read more

The lady at the front desk is rude. My husband went to drop a box with some items he was returning to amazon and she said that it was not packed (when it was and possibly needed a piece of tape) she refused and asked him to pay $1 for the tape. Absolutely ridiculous!!! She had a very bad attitude! I would never go there. read more

I drove up to canton ups store to field print for a job. unfortunately, my name was spelled wrong and I had to reschedule my appointment. my problem (the reason that I couldn't) offer a higher review is because of the way that the two associates that were manning the store brushed me off like a bothersome fly and moved on to the next customer without so much as a care what so ever. I rescheduled, but I will not be using UPS. you've successfully drove me away for ever and I will not be doing any business with your company again if at all possible. I will treat you like you treated me, you're in my way and further more I don't have time for you either. one words sums it up, RUDE! A word that I'm thinking actually means, stupid. read more

I went in for a simple Amazon return and I stood for 20 minutes. There were three ladies on duty and it wasn't that busy. What really got me was, just as I got to the counter, one of the attendants called out to anyone who had returns. A woman who had just come in got served and was out the door before me. read more

I had a return and decided to drop at this store and had the box open thinking that they would want to. heck the contents. This guy did not even looking at me scanned the bar code on my phone and said $1.00. I asked why, as this was a free return. He answered, this is a customer packed box and it will cost $1.00 for me to close. To confirm I asked if he was charging me $1.00 to tape my box and he lazily answered yes. I walked away and told him that it looked like he was not interested in my business and drove 7 miles away and got my box taped at no charge. He can keep his attitude and unfriendly, lack of interest in my business and his $1.00 charge and KMA. He/they will not see a dollar from me again. UPS should do a better job in having franchisees carrying their names and doing a crappy work. read more

If I could give them a .5, I would! One worker in particular was VERY rude and unclear with her instructions, and when we asked for clarification, she got an attitude! She was not very helpful or knowledgeable and made the whole experience frustrating. Do not recommend- go to FedEx (save yourself the trouble). read more

Dropped off package for overnight by noon. Package did not arrive, checked website and shows not picked up over 24 hours after dropping off. Store says they don't have it, UPS says they don't have it. Looking at the current rating of 2.4 my thinking the store lost it. You might want to consider using a different location or company. read more

Stopped in with an Amazon return. Other times here they scanned my phone, pulled a sticker and handed my receipt. I think it was the owner who said he couldn't do that but he would have to print it after I sent them the email . I pulled the image up on the phone a different way and he again said he had to print it. I asked if there was a charge and he said it would be two dollars! That's a pretty expensive photocopy . I went home and printed the label myself, brought it back and the young lady scanned it. Careful here, this place may not give you the least expensive way to get things done . read more

They provide an excellent service here. I have been here a few times - whether it's shipping out a package or especially sending back an Amazon return. They make it so convenient and they have prompt / courteous service. They really came through for my home closing in NY. I emailed the paperwork to them. They printed it out and notarized those docs that were required. We signed, notarized and shipped NDA back to my NY attorneys within minutes. The letter was delivered in NY the very next day. Will use them every time over going to USPS to ship a package. Highly recommended. read more

I came to you on 12/29 the day after my package was returned because you did not notify me. You said you would call UPS cust svc about this $13 shipping (yes I told you it was obvious UPS DRIVER ERROR) but you didn't call me back as promised. This is such a small issue that you should've known how to handle as a business owner (I didn't ask for refund-I asked you to please resend at no charge and you didn't want to do that) . If you own a UPS store and something this small comes up-know how to handle it. DO NOT MAKE ME HAVE TO KEEP CALLING AND COME BY TO SEE IF YOU CAN RESOLVE!! Your response to my review is misleading, as you never called back UNTIL I RETURNED on Jan 2 at your store and had to deal with your wife who had no idea what to do. I wrote the review lathe same day and THEN you acted. So dont whine that you resolved my issue and I still wrote a bad review. You offer a service, provide it. There's a reason your business has had reviews. Be accountable for your actions or lack thereof. This shouldn't have been an issue at all if you would've followed up/handled such a small problem from a customer. You screwed up-admit it and move on and hopefully do better read more

Went in to make copies. Young man came from the back and was so very helpful. Just the kindness I needed

Do Not waste your time and peace of mind going to this UPS STORE. The manager, (so that's as high as one goes) at this store, made a mistake. Instead of listening to me, she hung up on me. I take packages every day to the UPS Store. I have never had anyone take two separate packages with two separate labels and send them as one together. When I tried to get help to have someone pick up this incorrectly sent package, she hung up. Save yourself the time and trouble, to go to any UPS STORE, but don't go to Riverstone to drop off anything!!! I have been sent in circles from online, to robot calls, to speaking with customer support, and all of this has taken me 2.5 hours of my life for every place to tell me, the mistake began with the DROP OFF. I agree, it's obvious what happened. Unfortunately the manager at this store does not agree with the OBVIOUS, and chose to tell me, she has customers (of which I AM AS WELL) and she can't help me! I quit. And the last place I will ever stop is at the store again. I hope she goes out of business. A very simple mistake turned into the worst experience of my life with UPS. read more

My experience was that they have no regard for their customers. Rude & unresponsive to feedback.

this is not about the store ,they were VERY HELPFULL. this is about UPS and their fraudulent insurance policy. I sent dinner ware wrapped and packed as it should be. I sent three boxes od dishes wrapped same way all marked FRAGILE. One box arrived TOTALLY CRUSHED and re-taped with almost a complete roll of tape it was soo badly crushed. I had purchased $300 insurance,when i submitted the claim they denied it because THEY didn't pack my box. The response received was it had to be packed a certain way or they won't cover it.NO WHERE in the store or on any information I was given does it say anything about that for insurance to be paid. Plan to go to BBB and further about this read more

Honestly it doesn't even deserve one star. Beware, your package gets damaged in transit, which I know happens, but then they call you rudely to tell you there is nothing they can do because they are independent from UPS. The supervisor is probably one of the rudest people I have ever seen working in a customer service position, hangs up on you and all. Would not recommend them at all. read more

WOW! I had a shipping issue and the owner (Kevin) spent his own time helping me solve it. These guys could not be better at their jobs. Best customer service experience I have ever had. read more

I am really shocked at how people can work for such a large corporation and be so rude to their customers! The male employee this morning basically threw my receipt at me. Wow... read more

Love this UPS store! They are very quick with getting me my order and getting me out the door!

We use this store for all our shipping needs. Never had a problem. Always good customer service.

I have been 3 times.... the rudest man ever!!!! The young lady that helped me today was nice..... but he is so rude..... should stay behind the wall..... he always acts and looks like why are you here.... believe me I will try everything to not go back read more

The people at this place are fantastic and knowledgeable. Always my go to for shipping and quick printing needs.

Kevin and the friendly staff at this UPS store have been taking care of our small business needs for many years. We have always been able to count on them for same day service for our printing, scanning or copying needs. We have a mailbox at this location too. Kevin always sends an email to let us know if we have received a package that will not fit into our box. We are happy with the excellent service at the Canton Riverstone UPS store. read more