I came here on a Sunday since the Kanan UPS store (which is always great) was closed. The line was long, and Tory was moving incredibly slow. While waiting, I looked at some packing supplies near the register. He suddenly yelled at me to get back in line and not touch anything until it was my turn completely loud and unnecessary, especially in front of my 11-year-old daughter. When we finally got to the counter, he immediately started interrogating me about the contents of the box like as if I was shipping a kilo of powder. I explained my daughter crochets custom animals for military kids with deployed parents and records YouTube videos for the families. Instead of helping, he dismissed it, said UPS would be "too expensive," and told me to go to USPS not even without checking a single price. No weighing, no scanning, no real service. He didn't treat other customers prior to me this way. Whether it was profiling or just bad service, It was a terrible experience. The Kanan store is respectful and professional--this one isn't. read more

The UPS Store - Tory - Shipping Centers Near Me - Calabasas, California

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Refused to send a package to Mexico. Not the first time this happened with them. The first time i thought their jargon about corruption in Mexico was reasonable. This time, years later, having sent many packages and letters back to family in Mexico without any problem i have to think that the problem is in the people who run this location. I drove down to the FedEx by the Wizzins Center and got it done easily. I also reviewed UPS International shipping requirements and found that ! WOW! They do ship to Mexico. Ok When my wife and I came in, one of the guys asked how he could help us, so I told him we need to send an envelope to Mexico. He said that he would be happy to help. We went up to the desk and told him where in Mexico we needed to send the package and then he very vocally, as if he was addressing the entire store, started talking about how they don't send packages to Mexico and about corruption and police problems. I'm pretty sure bigotry isn't a UPS policy, its just a policy of this location. Good job. I won't even consider domestic shipping here. I also don't mind bad service, but I do very much mind being brought into the store just to listen to them denigrate an entire nation in a very public, shameful, and false way. read more

Long-time customer and the owner/manager is consistently rude. Today I was scolded for processing multiple returns even though the store wasn't busy. Very disappointing customer service. read more

Best Service in California with a terrific crew always on their game! You can count on Joe, David and Torie!

Best team and best service in this UPS location Always very helpful and with a smile read more

Never have any issues coming here. Joe is great and always helpful. No reason to go to any other UPS in the area!

The main employee I think it's Joe, spent the entire time staring at my children who were goofing around. I asked him to please give them space and that I felt uncomfortable he was just hovering standing staring at them. I come in ALL THE TIME. He 100% lost a customer today and I will be going to the Agoura Hills location from now on. read more

The best. The owner (I assume) is super helpful and friendly. The entire staff courteous and professional and know their stuff. We recently came in to make copies and he helped with what we needed, was attentive and kind. We usually go to send packages, same thing. Highly recommend this location. read more

This UPS is supreme!!! Everything about it surpassed all expectations. The service was incredible. They are all smiles up in here and so welcoming. There is a parking lot right in front with plenty of spaces. Pulled right up, walked in, and was immediately acknowledged while I waited for my turn. There were only two other customers so everything was quick. The shop itself is very clean, open, and inviting. I can't say it enough- the customer service blew me away. Definitely the nicest and most painless UPS I've ever been to. read more

This is My UPS Store and it is Top Notch. Joe, David, and Tory are AMAZING at running this store. They are always so friendly and greet everyone walking in. Amazing customer service, they have helped me with shipping services, notary, printing and faxing documents. I highly recommend this store. I consider myself blessed to have such a great UPS store for all my office needs. Thank You Joe, David, and Tory. You guys are the best! read more

This UPS store is a neighborhood institution. Customer service is the absolute best. It is the cheers of One Stop mail shops. . I would give seven stars if I could . David and Tory are the friendliest people in Calabasas. read more

This is the Best UPS Store in the universe! Yes, really! David and Joe make everyone feel special who walks in their door! They are so kind, efficient, and resourceful. They will always bring a smile to your face! They are the UPS experts and are so warm and helpful. When my 80-year-old neighbor had just lost her husband of 40 years, I knew they were the guys who could help us with the notary paperwork, etc. David's help was invaluable. He made a special spot to spread out her papers so we could sort them into piles to make the necessary packets, notarize, and send. He was so helpful, that tears of gratitude came to our eyes. They are compassionate and caring beyond words. The UPS store staff are unmatched in customer service and excellence. God Bless their hearts. read more

David, Tory, and Joe are the best. Literally the best customer experience ever. They are so kind, friendly, and efficient. I am always in and out of here super quickly and with a smile on my face. Best customer service! read more

First time at this location and just had a great experience! The staff member who helped me today was so nice and welcoming. He helped me very quickly while on my way to work. There was no line and the parking lot has plenty of parking. Much more convenient than the location near my house. Will be coming here more. read more

David was super nice to us and printed a label from a USB stick at no charge. We came back the next day with another package and someone else was there. Charged us $2.64 for one sheet of paper with the address on it. Never again. Bye bye UPS store read more

The UPS Store - David, THE NICE GUY, from the UPS store at Las Virgenes - Shipping Centers Near Me - Calabasas, California

Great store. Much friendlier than the last UPS Store I visited. Staff has a strong rapport with every customer. Twenty-four hour access to copy/fax machine. Location is easy to find. Store near food and Starbucks which is a bonus. read more

I love this place! David is a wonderful guy. Always smiling (I can even see the smile under the mask). They are friendly, quick and happy to help. Highly recommend read more

I always try to go to this UPS store if possible. The employees here always make its super easy to deliver or return packages/mail. They're also super friendly!:) I always leave here with a smile on my face because they're so kind Excellent customer service! read more

Very kind and helpful staff. They have a printer and can provide notarized signatures. Line is never too long and they are efficient.

Have always had good service here, however, when I went yesterday to drop off a package, I immediately noticed the taller, Caucasian employee with his neck gator around his neck, not anywhere on his face. Fortunately, the other guy was helping me. I observed a customer come in and the other employee walk over to take his package. When the customer noticed the lack of face covering, he asked him if he would put on his mask before handing him the package. The employee said, "oh, no problem," and put it on. As soon as the customer left, he pulled down his gator again and proceeded with moving boxes around. I got caught up in my own transaction and so I didn't address the situation, but wanted to come on here to give folks a heads up. I just don't understand how anyone, particularly during this virus surge in LA County, while working for a major company INDOORS, could be so cavalier and inconsiderate. Such a disappointment. I will be avoiding this location for a while. read more

the nicest UPS store i've ever been to -- they always make my day! so friendly and helpful

I called David to check in on a package that was mistakenly sent by the shipper to their facilities, and he was super chill and liased WITH the shipper and called me back to update me on the situation. Had nothing to do with the muck-up outside of being the receiver, but went out of his way to help out a random dude get his package in time. Dudes so chill--must be the ocean vibes read more

This is the best UPS ever. David, Tory, and Joe are the three best guys ever.

Service oriented, very nice staff! A+ Thank you for helping us with our postal needs read more

My favorite UPS store by far. All the workers are super friendly and helpful. I always leave with a smile on my face

UPS Store# 1093 are ROCKSTARS! David and Joe exceeded all my expectations. I won some one-of-a-kind items from the Profiles in History Hollywood auction and reached out to them to have them shipped. Communication and service were wonderful. The follow-up was superb. David packaged up my items up so well that it took quite a while for me to open it up. That was bullet-proof packaging if I ever saw one. Everything was well protected to the max while in transit. The whole experience from end to end was the best I've ever had. David and Joe are my GO-TO guys in the future and I highly, highly recommend them! Thank you David and Joe! read more

This is my favorite place to make copies and mail packages. The staff is very friendly and helpful. Their prices are reasonable and I never feel pressured by staff to buy additional services or products. read more

I came here a few weeks ago to have something shipped out. In the age of COVID I was expecting mediocre customer service, but boy was I surprised! The people working there were so very friendly, cheerful, and happy. The five minutes I was there, made my entire day. Thank you guys for your great attitude and customer service! I look forward to coming back again. read more

So helpful! Just called about passport photos and the guy went out of his way to help me find a location nearby that does them.

I use them mainly for Amazon and other returns. They are always very friendly, very speedy, and very efficient.

David helped me today and was amazing! His knowledge, professionalism, and positive, energetic attitude made me smile! It's almost closing time and he was so happy to be there to help me and I appreciated it! He'a always there and i highly recommend you going to this location for your needs! read more

Came in with a ripped, non sealed envelope with a separate amazon ups shipping label. The guys took my mess and said they would seal the envelop and attach the label, and make sure it get sent out, as they do this all day. That's customer service. read more

I have had a mailbox here for YEARS and I will continue to forever! Dave and Joe are so so helpful and are always ON it! They also have great attitudes and are just a joy! I highly recommend getting a mailbox here and shipping things through them! I get my packages sent here instead of to my house to make sure they are kept safe! Thank you Dave and Joe for being THE BEST! read more

Great customer service at this location! I had bought some Pampas Grass bunches for a friend who lives in NorCal and needed to have them shipped out. I originally drove to USPS, and after waiting in line I was told there was nothing they could do for the size of package I was looking for and for me to go somewhere else to ship out. I was a bit embarrassed so I decided to go to UPS on my street. Luckily, they told me that they have 75 different types of boxes and they could easily do it for me. Great staff, no line, fast transaction, and I felt very welcomed! read more

Joe and David are the best! They see you and they just know your box number. They do notary, copy service, and will get your stuff packed just right for shipping. We get emails when our package arrives to it's destination and when we have things to pick up. We have been customers for about 20 years. They are so patient with customers who would drive me nuts. The service is great when we are out of town, we know things are not piling up or could be stolen. Thanks for all you do! read more

Joe and David are so awesome! Great customer service! Knowledgeable and nice. Great team!

I was returning something from Amazon. Simple everyday thing at UPS. David gets this 5 star review. Personable, nice, real, friendly. EDIT: I went back a second time, and another guy helped me out but I forget his name! He was just as great as David! read more

This is literally one of the places you get the personal customer service. If I miss going by for my mail longer than I should, I will get a call if something arrives that looks "important". They aren't just going through the motions, they are ever present, courteous and treat everyone with respect. I walk in and they know me, grab my mail and get me out without waiting. Just great. Too many places just do not offer this kind of service any longer and that is too bad! These guys set the example. read more

Always nice to come in here. I don't come in often, but when I do, the staff (David, I think?) are always pleasant and drop everything to help me, even when they're super busy (like on Christmas Eve). I can't imagine how difficult it is work in a place like this - packing, demanding customers, complaints - yet this place is always efficient and seeking to help me out. And most times I've come in, they given me something - free upgrade, free boxes, free shipping - even when they're not supposed to. They've even held packages for me because I could not be home, negotiating with driver's and UPS on my behalf. UPS is still too expensive for me overall, but when I have to, this place makes it tolerable and I appreciate that! They are humble and not arrogant or condescending and work hard to empower and educate. Thank you! read more

I just want to say the customer service was phenomenal. I worked with David and he went above and beyond helping me. Highly recommend shipping packages here. They are amazing. read more