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    The UPS Store

    4.4 (85 reviews)
    Open 7:00 am - 7:00 pm
    Updated a few days ago

    Services - The UPS Store

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    Photo of Serouj P.
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    1 year ago

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    8 months ago

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    Local

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    2 months ago

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    5 months ago

    Best Service in California with a terrific crew always on their game! You can count on Joe, David and Torie!

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    Local

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    6 months ago

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    Local

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    7 months ago

    Never have any issues coming here. Joe is great and always helpful. No reason to go to any other UPS in the area!

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    Local

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    Photo of Kayla H.
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    11 months ago

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    Photo of mark w.
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    1 year ago

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    3 years ago

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    Local

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    8 months ago

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    Local

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    2 years ago

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    Photo of Lisa O.
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    2 years ago

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    Local

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    3 years ago

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    5 years ago

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    Photo of Carl J.
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    5 years ago

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    3 years ago

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    Photo of Kyle W.
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    5 years ago

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    Photo of Ellen N.
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    4 years ago

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    Photo of Rose M.
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    3 years ago

    Very kind and helpful staff. They have a printer and can provide notarized signatures. Line is never too long and they are efficient.

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    Local

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    5 years ago

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    3 years ago

    the nicest UPS store i've ever been to -- they always make my day! so friendly and helpful

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    Local

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    6 years ago

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    4 years ago

    This is the best UPS ever. David, Tory, and Joe are the three best guys ever.

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    Photo of Giovanni L.
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    7 years ago

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    3 years ago

    My favorite UPS store by far. All the workers are super friendly and helpful. I always leave with a smile on my face

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    5 years ago

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    12 years ago

    Helpful 2
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    5 years ago

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    5 years ago

    So helpful! Just called about passport photos and the guy went out of his way to help me find a location nearby that does them.

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    3 years ago

    I use them mainly for Amazon and other returns. They are always very friendly, very speedy, and very efficient.

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    6 years ago

    Helpful 1
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    Photo of Mr D.
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    8 years ago

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    6 years ago

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    6 years ago

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    6 years ago

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    Photo of Gigi G.
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    4 years ago

    Joe and David are so awesome! Great customer service! Knowledgeable and nice. Great team!

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    9 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    Page 1 of 3

    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    I can't thank David enough for how hard he works and how nice he was to myself and my boyfriend.

    Mentioned in 24 reviews

    Read more highlights

    The UPS Store

    The UPS Store

    (158 reviews)

    STORE 4296 should be REPORTED to UPS corporate…read more Unfortunately, this is one of the worst UPS Stores in Westlake VIllage or even from here to Downtown Los Angeles, and that's saying a lot because I go to many locations. The biggest issue is the owner, John. He is consistently rude and unprofessional, which clearly explains why so many reviews mention his poor customer service. I asked for his name and he flat out refused, saying, "I'm not telling you." That alone says everything. So immature. This location nickel and dimes customers. Unlike most UPS Stores, they do not tape boxes BUT instead SELL YOU TAPE. For a UPS Store, this feels cheap and unnecessary, especially when other locations tape boxes without issue. They also do not scan packages at the counter. You are told to go do it yourself at the kiosk. Yes they'll help but c'mon just scan a few boxes at the counter when the store is empty! When I placed my boxes on the counter, John removed all of them and put them on the floor, saying customers needed the counter space. The store was EMPTY, one of the slowest locations around because of the owners' terrible service... What makes this even more frustrating is that the younger employees are great. They are polite, helpful, and professional. If the owners stepped back and let the young people who understand service run the place, this store's reputation would improve instantly. Unfortunately, the two older men who run it, including John, are a problem. I now go out of my way to use other UPS locations. Better service, faster experience, a little more understanding customers should be provided tape, and no attitude.

    Another easy review! Have been coming here for years now and the service is consistently wonderful…read more The folks working behind the counter are very helpful. I had a heavy package to bring in and one of the kind employees retrieved it from the car for me without being asked. They handle my returns efficiently and I always leave with a receipt. Thank you for being there for us!

    The UPS Store - shipping_centers - Updated May 2026

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