Waiting on line to enter the store or waiting for your turn feels like waiting at the Post Office or at a retail store... a much better feeling than waiting on line at the DMV. I come here a few times to return Amazon packages when the option to return at Kohls isn't available. No need to box up the package as UPS will take care of it. Just need the items and the QR code to scan. Easy peasy. Never have an issue here. The clerks are quick and efficient to keep the line moving while maintaining safety. Only a few people are allow inside the shop so there can be a line social distancing outside. read more

Wonderful customer service! The young lady was so kind and patient even though I arrived minutes before closing! Thank you

Short Review; I often ship my deliveries here when I place orders from Banana Republic because it's very close to my home and unfortunately we have a thief/thieves in my building who steal packages. Luckily for me, BR offers the option to ship here. Very simple process, you just give your name and they go get your package. The staff here is cordial and the wait time is never very long. I believe I may have shipped one item from here, but basically this location is strictly for me to get my purchases. Thanks for giving me a safe alternative to retrieve my orders. read more

Very good ups they help with no problems.I live far away from this store but I always come here because they are so kind and respectful guys working read more

I don't live so close to this UPS store as I once did, but I remain a consistent consumer because I think the service is excellent. The staff in this site are always helpful patient and keeping the lines at a constant flow despite any congestion. read more

Employees definitely get the work done! My only complaint is that I've been there at 8:30 am and the place is still closed. This happened 3 times. So, I leave, But I come back in 10 minutes ... they're open. It's just frustrating when I'm trying to meet a deadline. Other than that - this location has hard workers and can get the job done. read more

Called ahead and went in to get a document notarized. Notary went smooth however it cost $6. I know other UPS stores charge $2. Looking at my receipt I saw it was $2 for the notary and $4 for a "walk in fee." I asked the staff person if there was a fee for walking in and he said the "signature" is $2 and the "service charge" is $4. Didn't realize the signature itself wasn't the service I asked for. Overall just felt it shady and as if they overcharged. Won't be going back. read more

There is no organization or structure of order in this location. I pay for my packages to be delivered here and this is the 4th time a package is sent back, although i have been prompt in picking them up. They accumulate and pile up packages, the packages are not available because of the mess. On top of it the manager never seems to be available to resolve any issues. It is very frustrating and stressful. read more

Love this place. The manager Danny and his whole team there are great. Always helpful. Always solid.

Came in here because UPS didn't stop by my house for a scheduled pickup. Danny behind the counter was great in walking me through the process to drop off, and I was in and out of there in less than 10 minutes. It's Bay Ridge, so parking is hit or miss depending on the day. read more

The short bearded guy with the glasses is the most disrespectful guy I ever encountered. I understand there is a pandemic (covid19) going on so people get nervous, but ever since walking in. No greeting, no "how can I help you today" nothing. I was adjusting my mask b/c it's very loose and the guy absolutely snapped, I'm quiet this entire time. Before I even leave the place he's talking to his co workers about me "it's common sense". I told him he can be a nice about it. But talks over me yelling "NEEXXT!!" I never had a problem with customer service in my life. God bless his soul. read more

I approached the lady behind the counter who quickly snapped to attention asking what I needed. I told her that I was there for a few Amazon returns, and had two different invoices for three items (two different orders.) She quickly sprang into action and got the packaging material, taped the shipping label to them for me and folded and included the part that goes inside with the package with the corresponding packages. The clerk was very friendly and maintained a smile the entire time along with a pleasant attitude. She finished in a zip and asked if there was anything else I needed - which I did not. Deal done and I left satisfied. read more

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Customer service at this store is top tier. They are so helpful and understanding. Not only do they offer speedy service, but I left my phone in the Uber I came in. Shay and Danny called my phone and made the driver come back. Needless to say they are so helpful. Recommend this store to anyone. They're awesome. Thank you guys again. read more

Do yourself a favor and go to Fedex or USPS instead. I was shipping an iPad to Canada, had them pack and label the box. And it wound up getting returned THREE TIMES because they didn't do it right. I paid every time to resend it because they said I had to, even though it was their fault. Now I have been waiting FOUR MONTHS on a refund that they said they sent twice already, and have gotten so many pointless emails from them. Both the people in this store and the people at UPS corporate are clueless swindlers who have NO interest in providing any kind of customer service. Its funny how many bad reviews they have on google. You can really see why. The line "we have new management now, please try us again," is clearly just a big old line of BS. I am bringing all of my company's delivery business to a competitor. Cannot possibly warn people off of UPS enough. read more

This review has nothing to do with the staff working here. I scheduled a notary appointment to walk in and find out the notary has not worked there in months. The staff report they have asked the owner to address the this issue and obviously it has not been. This is bad for business and a blatant disregard for customers seeking a service. read more

I've had great experiences with this location - careful about spacing, masking .. I ship things from this spot and drop off a lot of prepaid items too. It's inconvenient to wait outside but worth it to stay safe. read more

I needed to deliver package for family to California but wasn't prepared with any boxes or labels.. Decided to come to this ups store. Staff employee was friendly, attentive and accommodating to my requests. I'll definitely come back to this location for future deliveries! read more

Love this UPS location. I usually do drop off here and always had a pleasant experience. It's very quick and they print you a receipt. If you have to print anything, that costs money so don't ask them to print anything for you. Also, I wish we could route packages to this location for pick up of packages if we can't make it at home. Too bad they don't offer this service. read more

The staff is courteous and professional despite customers who ask questions that they can't possibly give an expectant answer to

Pretty busy in this location but at least they don't mess up/ delay my package deliveries compared to the new Fort Hamilton location.

Brandon was expeditious and very helpful in helping to get my double-sided documents printed easily. I was in and out of the store in about 5 minutes thanks to him, and his pleasant demeanor resulted in a painless experience. I've also been to this location in the past to return items via ground shipping, and each time my experience has been positive. read more

Dropped off a package (USPS) that never made it to destination. Went back to the store 3 weeks later to see what could of happend with the package and the store manager who was rude and nasty had no explanation. Will never go back again!! read more

Long story short: Employees in general seem competent and friendly. Manager was shady and dishonest, withholding information in order to get me to use their marked up shipping services. The store can meet your general office and shipping needs in pinch but I'd choose a different location based on the service I received. I recently visited this UPS store location to ship back a return item I had ordered online. The package was small (6"x6"x8") and weighed less than 2lbs. Total value of the package was $20. When I asked for the cheapest shipping price, the store manager, Jason, quoted me over 20 dollars. I thought this was really expensive and said I'd take it to the US Post Office to ship instead. At this point the manager says "We have USPS service here, I can just look up the price for you." He then quotes me 18 dollars and says, where you shipping it? Oh Pennsylvania? Yea, there's no way to get it cheaper because this must be a rural area and it's the holiday season. Here let me give you a UPS employee discount and see what I can do. At this point he quotes me 13 dollars and says again...this is the lowest price you can get to ship this package, whether you take it to FedEx, DHL, etc. I decided to ship the package for ~$13 based off this information...but it still seemed really expensive so I went online and looked up the USPS prices and it they were under $6, less than half of what he had quoted as "the lowest price you can get anywhere." I called back to complain about this and Jason proceeded to backpedal and say there's no way for him to know all the shipping prices, that he never told me his price was the cheapest, and that at no point was he dishonest. After arguing for a few minutes he decides to offer me a refund. 1) He's a manager at a UPS store....pretty sure he has a general idea about shipping options/prices. 2) I'm 100% sure he quoted me the "cheapest price you can get anywhere" 3) Saying I can't get a cheaper price because the location was rural and it's the holiday season. Wrong and dishonest. I return to the store and at no point did he own up to or apologize for his actions. Only said "thank you" as I left the store. Obviously the hassle of having to return to the store and dishonestly of the manager outweighed the monetary issue(shipped at local post office for $5.75). Just a shame when people refuse to acknowledge their mistakes and make amends, especially during a customer service interaction. read more

Amazon has practically reshaped my shopping needs when it comes to cost and selection. But what I dont like is when my purchase is defective. This is where my local UPS store comes into play. I just print a shipping label and attach to my box and wham bam thank you maam!! Walk in the store they scan my label and hand me a receipt and I am back out the door. Service was quite friendly here not like the people in my local post office (cough cough) The counter guy was great...Not overly patronizing but friendly to say the least. read more

This is the best UPS Store I've ever gone to. Danny always provides great, friendly, and prompt customer service. It's a small store and often gets busy but he or anyone of the staff members are super helpful, thorough and get my shipping or Amazon return needs taken cared of. read more

Convenient hours and the people working there are always very friendly and quick! Thank you!

Ayuhna, Danny, and Vlad really made me feel welcome and safe. They were respectful of my time and were happy to help. They worked in collaboration to ensure everyone's needs were met while maintaining safety. Didn't feel like a purchase. It felt like a quick catch-up with friends. read more

Very helpful, efficient and friendly staff! An important package was marked as out for delivery with UPS on their website but never got delivered. Eddie got on the phone and starting making phone calls even though it was just a few minutes before closing on a Friday and tried to find out what had happened to my package. Ultimately it got delivered the next business day which was Monday (no fault of the UPS store) but I appreciated the effort. Jason is really nice too! read more

I just came out of this ups store and the guy at the counter was awesome. He was super friendly and offered to print the shipping label for me since a lady was sitting at the computer. Definitely shipping my packages here in the future. read more

Danny helped me this morning to get a package to Kansas. Friendly and professional.

Big Thank you to Malik for going out of his way to try to find a package that we ultimately figured out was lost by the postal delivery person on the route. He didn't have to spend the time he did, not only looking for the package in the store, but also researching the tracking code in the stores computer system. His work ethic is to be commended and he was so pleasant about the whole thing too. This is the kind of customer service to be applauded and he deserves a raise! read more

The store is open and busy during coronavirus attack, and I want to thank two guys who work there. Yesterday I brought an Amazon item for return, I had neither printed label, nor a package. They printed a label for me, gave me a receipt (I did not pay anything there, Amazon charged for return) and explained that they would put my item in a box for shipping. Their patience and help is so much appreciated. Thank you again. read more

This location is very busy but they had a notary and we needed to get some papers notarized!

If I could give this place no stars I would . Yes the service is friendly but never have I paid 13 bucks in my life as production assistant or writer for 10 copies of paper !!!! What just because you use your own Zip drive you should be charged over s dollar a page after the initial 2 dollars a page ?? No fancy fucking paper , no glossy , just regular black and white paper printed out for resume and it's over 8 bucks for 8 pages ???? What happened to twenty or thirty cents ???and I fucking did the work myself !!!! Absolutely raped like no Staples or UPS store ever has. disgusting . read more

I think it's shitty that you get charged to have the packages you already PAY to have shipped via UPS dropped off here. And if you have no other choice like I do, it's required because UPS won't leave your packages in the LOCKED building like FedEx, USPS will. Rip off. Leave our packages in the lobby like every other shipping companies and stop charging people that already pay you. read more

I tried shipping by Direct TV Equipment yesterday from this location. First off lets start with the fact that the 1 employee who was there had no customer service skills from what I saw. The line was getting longer and longer, mind you it is not a big location. She never acknowledged anyone else on this line. No, "I will be right with you" " Sorry for the wait" etc. Zilch, Nada!!!!! I stood on line for 20 minutes, and she was still working with the same customer. This must have been this world's most difficult transaction. If I could give this store 0 stars, I would. Stay away not worth the time or aggravation. read more

I love this place. Was just in there, I had to send out a package. The service is always outstanding and I'm normally out of there pretty fast. This time a Guy named Brandon helped me out and gave me a good memorable experience of this place. Nice to know I can count on this store read more

I did a print job online to be printed at this store. I picked it up and a bunch of pages were missing. The 2 gentlemen working there, Danny and Brandon,tried to reprint but the pages still wouldn't print. They worked together and figured out the issue and printed it all out for me. They were extremely helpful and were both friendly even while trying to solve a problem. Many times when I encounter issues in a store the workers seem annoyed to help. That was definitely not the case here. Danny and Brandon are the best read more

Being that this is one of the best UPS stores in Brooklyn, this location should be a training area for all of the other crappy UPS store managers. Enough said. read more

I went to have something notarized and faxed to my lawyer. My lawyer contacted me an hour after it was sent to say it had to be done over because the stamp was not next to the notary's signature which is required by the courts. How is it that he didn't know this? read more