This place SUCKS and they try to rip you off. I had a box properly labeled which was a Brother Drum unit for my printer. They did not LIKE THE BOX, because it had brother's name on box. Are you kidding me!! So I said I had the empty brown cardboard box that my return package box came in, in my car. I got it and they asked if I had tape to tape the box I retrieved from my car because they did not like the Brother's name on my box with the return lable. They refused to put one piece of tape in my box and told me I had to buy a roll of tape for 8.99. I walked out and the gal at the counter thanked me. For what, for deciding NEVER TO USE THIS UPS STORE AGAIN. No one should use them / they are not polite nor helpful. So I went around the block to Super Postal Center at 160 W Camino and they happily took my box which was the Brother's drum box I originally asked the UPS store to ship. No problem! SUPER POSTAL IS GREAT - Use them. Don't deal with the UPS Store on Federal - they don't deserve your business. They suck. read more

Stopped in today to mail a birthday package. David in the store was tremendously helpful. He was quick to multi task and tend to all the customers needs. Very impressed! read more

no courtesy tape, not even for first timers. staff was unhelpful. dont waste your time just go to the ups in Deerfield

Yesterday I went to this UPS store to return some Amazon packages, one of them was a box of diapers that was sealed, the person at the front desk opened it, I didn't know with what intention... then he told me that to return it it had to be sealed with tape that you don't have, that if I wanted to deliver it I had to buy my own tape (which cost almost $9) and seal it myself, I did it because I couldn't return and the box was heavy to handle. Later I realized that this reaction was after she heard her speaking Spanish to my daughter. Is it racism or is this the way this store scams customers? read more

The biggest a-hole works in this place. He called me an idiot. He patronized me. He lied to me that they don't scan bar-codes and they don't print labels - you are in the shipping business and should have basic training. He insulted my husband calling him an idiot indirectly as he wasn't in the store with me. I left the store and went to another UPS store in Boca Raton. read more

The reviews at this location are old! This store is just as helpful as the rest. It is a little expensive as are other UPS stores vs other carriers, but helpful! read more

The other reviews here are definitely old and there must have been a management change since then. Bc I started working in the area about 3 months ago and thus going to this UPS consistently bc it was close. The gentleman that's always there in the blue polo with the ginger-colored hair is awesome! He greets every customer with a chipper, friendly, and energetic welcome as soon as they walk in, regardless of the time of day (even when I rush in 15 mins before they close!) in my many visits to this store, the attendee has been nothing but helpful, respectful, and just all around positive vibes! (He even politely laughs at my lame small talk jokes) read more

I had been at their conference in Boca Raton. I needed to ship my banner home and needed a box because the staff at the hotel threw away my box. The attendee at the store was fantastic. Gave me my box and allowed me to trim the box to the size I needed so I could drop it off and get it shipped. Great customer service. And I even forgot my debit card there and he was good enough to set it aside until I came back from the post office. read more

Stay away as people have said the UPS in Deerfield was closed so I had no choice Deerfield charges I believe 50 cents to print an Amazon return label this place charged me $5.40 to print one label when I said Deerfield charges 50 cents he said that's not a good store ... then I was charged 50.00 to send a small box .... Omg read more

Trevor is awesome. Always greets with a big smile and is so helpful. It's the only UPS store I visit.

I paid on December 12, 2022 for a box and bubble warp $40.00 for a Christmas gift the really fat guy took the items and shipped it but I left store when he packaged and broke item and put broken items on the top of the bubble warp. When I called credit card they reversed charges and and now on 1-27-2023 they re-charged me. I cannot get a hold of anyone in store. Filing a claim again with the damaged pictures. Bunch of criminals. read more

The UPS Store - Joey, Rudest man packed Christmas items broken when I purchased bubble wrap and a box for $40.00. Had to throw the item out as unusable. - Shipping Centers Near Me - Boca Raton, Florida

It was a competition of slow and the slowest. These two male clerks are absolutely in not in any rush whatsoever... my 90 year old grandma could be faster and more efficient. It was absolutely the most painful experience to watch. I had to leave after 15 minutes of observing them barely moving helping even though I was the next in line. read more

A man with spiky hair and glass was in there trying to help me send off packages. I was shopping for the best deal for shipment for presents. Going back home. He gave me a price and I thought it was astronomical and I told him is that the best they could do. I don't need it there until Christmas and we are pretty early. He said yes and of course I said well. I'll just go back to where I was gonna go. He had the audacity to tell me all shipping companies are losing packages except for us and I told him that was highly unacceptable and unprofessional, and I'll never return as I've been in that store several different times to ship items. UPS you have lost a long-term customer. You need to have a training regarding customer service and to talk bad about a company. Highly unacceptable read more

Terrible service and attitude by the owner. The owner looks for anything on an Amazon return to try to charge you extra. I needed a 4 inch piece of tape and he refused. He made up a story about Amazon policy and liability blah blah. He just wanted me to buy a whole roll of tape or drive home and put it on myself. I have seen him do this to other customers in the past as well. I left and went to the next ups store down the road and they took the package and added the tape with a smile. I won't go back to this location again now that I found another location a few minutes away. read more

Absolutely rancid vibes. The man behind the counter will try to charge you $7.99 to print one piece of paper and $16.99 for a piece of tape. Smells like moldy cantaloupe in here. Avoid at all costs. I have a vendetta against this place, do not give them your money. read more

They had a sign saying will return in 15 minutes, when I got there a man said he had been saying there for 10 minutes... I decided to wait, I stood there for 10 minutes. Then I finally knocked, and he's just pointing at the sign that says 15 minutes... ! a girl approaching says this is almost always the case when she comes! Ridiculous read more

How do I assess a UPS Store? Service. The staff. They make a difference. No, they make THE difference. This location, like others, is independently owned and operated. The gentleman there most of the time - and I'm negligent for not knowing his name - is pleasant and responsive. Always greets you with a good morning or afternoon. Gives you a receipt for drop offs. And there is plenty of parking in their private lot. Need to go to a UPS in East Boca? Go here. There's another a few blocks north close to Milner Park. The staff there are grumpy. Testy. Curt. Rude. Not here! read more

The UPS Store - View from Federal Highway. - Shipping Centers Near Me - Boca Raton, Florida

I came here to drop off a Hotwire cable box using the preprinted UPS label. I forgot to tape the box shut before coming here because I misread the instructions. The guy would not tape the box up for me and instead instructed me to buy a $16 roll of packing tape. I don't think so. I'm not going to be doing business here again. Shame on UPS for allowing this poor level of customer service. read more

Great young lady always pleasant and helpful. Easy to get to- just south of Publix in Federal highway. We are here often and always get the same great service. read more

Do not go in the store I repeat do not go in the store! Very rude young man working at the counter. I asked him a few questions and asked him his name because he was being so rude he walked away and I took a picture of him and then he yelled at me "next time you come into the store you are going to get shot! He repeated said it three times he yelled it out loud! Customers were in there and they were scared to death and I was scared to death as well. What has come over this country people are so rude inconsiderate. I called 911 they are investigating this store in Baco Raton. This individual is crazy! Who knows what he is capable of doing! If I were you I'd head to a different UPS store because this one has no respect for customers! read more

The UPS Store - This is the young man that threatened to shoot me! Sad but true! Who knows what he might do the next time. God help him!! - Shipping Centers Near Me - Boca Raton, Florida

Price gouging! This store hanged my older husband $350 to notarize 8 pages!!!!! Fl. Law max charge for Notary stamp and signature is $10 per page. Gouging is OWNER'S own policy! Overcharged by $270! If you need ONE inch of extra boxing tape you'll have to pay $12 for an entire new roll! Do don't be ripped off by this UPS #6466! read more

Absolutely miserable customer service. Manager does not care about customers. Asked for a simple return. $5 for a free shipping label. Asked a simple question. And said use common sense. Stay away. Probably purring unnecessary charges for all things. Buyer beware. Stay away! Very smug and did not care about anything. Will never use. Second time there has been an issue. You have a bad day keep at it home. Should not be a manager. Stay in the back. read more

Absolute worst UPS experience. It looks like someone erased my review from my previous incident with them. Someone must have hacked their computer system. to bypass my apartment, because every UPS package bypasses my physical address and goes to their Boca UPS store a couple of miles from me. No matter how many people at UPS you speak to, they cannot override their system and get a package shipped to your home in the middle of a pandemic. Petco even spoke to heir customer service as they were sending another package to replace the first package I couldn't pick up, and that package was sent to that Boca store as well...never to be seen again. I am unable to make changes in their system, and it takes 5-7 business days to close a UPS My Choice account, so I am stuck if a other package arrives to be via UPS. Can you believe no one at UPS, can put the box on the next truck and ship it to my house...the location that I paid for two times?? read more

Total ripoff: They charged me $60 for first-class mail that should have cost $17.10. Joey is a thief!

Beware. This guy gauges. He tried to charge my wife $98 to send a document to our son. The UPS Store down the street charged us $36. UPS corporate should look into this franchisee's practices since their name is on the door. read more

The owner is a POS... rude and acts like amazon returns are an inconvenience. Stop acting like your are volunteering for your own dam business. It's will be closed soon just like everything else in that plaza. read more

$3 to seal an Amazon return box. What a ripoff! That is ridiculous! I will never come here again.

Amazon returns are always received with the eyes rolled back into the head. The man working always acts like I'm inconveniencing him with my Amazon return. If you don't like this option Amazon has made available to their customers, THEN YOU SHOULD OPT OUT OF THIS OPTION. read more

A lovely lady works here. Always so very helpful and so friendly. However the owner is absolutely rude, arrogant, unfriendly and unhelpful.

This business is charging customers $5.00 to print a shipping label. Seriously? And if the one computer they have is down, no business today. I'll stick to any other carrier. read more

Over priced 3 times- compared to the store near me in coconut creek and it took longer for my package to be sent out. I am still waiting for a package to arrive I sent early last week. This never happens at other stores. I will never go again. They are tripping over a dollar to pick up the dime. What usually costs less then $6 other stores was $18. Big difference for less smaller box I am far from frugal but this just gets on my nerves. Maybe if my package arrived in a timely manner I would have let it go. read more

HORRIBLE/ HORRIBLE! DO NOT GO HERE. I took a warranty deed to get notarized. I walked in at 6:11 pm on 3/23/18. I asked the man behind the counter that f he had a Notary- he said he was. I showed him documents which was only 3 which required a witness. I asked him how much? He said to give him a minute as he read thru the document- not complicated. He proceeded to ask me to sign and my husband to sign . There were two people shopping in store and I asked them to be my witness to which they agreed. I asked him to tell me how much for the documents- he told me $180.00. I ARGUED THAT THIS WAS A TOTAL RIP OFF- he said," that's what it is!!!!" He charged me twenty dollars to use a witness I found, I called 4 other UPS stores and they told me ten dollars per stamp which should only have been $20.00-Don't go here!!!! Joey is his name! He stamped two unnecessary stamps by things he did not need to - perhaps so he could charge me more,? As I am writing this my husband Called "Joey" and told him that we were calling the police and then onto civil court- he refunded us our money with Venom in his mouth. He did two unnecessary signatures also- maybe reporting him to the Ntl Notary Assn will also make him think before he rips off anyone else. Shame on you Joey - I will never use your store again and neither will anyone I know- you need to disclose your fees when asked- not ask people to sign and say some outrageous figure. You made it impossible to get these time sensitive documents where they needed to go with your game/ yes your games. I am going to contact the owner of that store and tell him/ her of how you are misrepresenting their goods and services. I use so many other UPS Stores and they are all wonderful/ you were the closest to my location at the time which is why I made the mistake of meeting you. read more

Came in to drop of Amazon returns, they wanted to charge me to tape close each box, which Amazon stated you can bring returns without boxes and labels, worst ups store I have been too. read more

Literally the worst experience of my life. Charged me 17$ to scan and email 5 sheets of paper. SCAM!!!!!!!!!!!'

Terrible customer service and way over priced!!! Charged $7 for a plastic medium size (tshirt) shipping bag. When questioned price the clerk was rude and verbally abusive. Even called me curse word after I paid and was walking out of the store. This is not the first time I have had bad service at this store, but it will DEFINITELY be the last!! read more

Outrageously high prices ! Thief and a liar. I shipped a UPS package ground and it was $17 , went to ship the same box for the same shipment method and I was quoted $50. The man here told me it was the cheapest way to ship and there is no way I paid $17. Well I just went to the UPS store down the road and it was $17. Shame on you! read more

advertise closes at 7:pm Arrived at 6:50 Pem close amazing. I rushed all the way there to find it closed

Do not go to the store at all. They are the worst. The customer service is horrible. They wanted to charge me for a piece of tape. It is horrible I highly recommend you find a different store. read more

I went to this store in boca Raton and they wanted to charge me 42$ for a regular box that fit 2 outside speaker Bose , 5 pound total. Not even the shipping since was already paid by Bose... Then I left to the store about 2 miles sound in Deerfield. The store charge me 12$ for the same box!!!! Do not go to that store, drive the 2-3 miles away!! read more

Do not use this location. I've been faxing the same 6 sheets for work at several UPS Store locations for almost a year- This one included. The cost has never exceeded $7.00. The man working this particular day charged me over $13 and insisted that the 954 area code made the transaction long distance ( "It's not in Boca." he said.) The added fact that he was not friendly and insinuated that I was clueless with his attitude makes the idea that I feel ripped off even worse. My suggestion is to drive the 2 minutes north to the location by Mizner for all of your UPS needs. I will never go back to the one I was at today. read more