Needed to return an apple iPhone. All it needed was a prepaid return label.And island ship and pack…read morecouldn't find enough excuses as to why they couldn't do it. The best excuseWas it might compromise their computer. It definitely does not shed a good light on fedex.

I called up looking for some packing and shipping services, and Sheila was very helpful in getting…read moreme what I needed. Very friendly and very knowledgeable!

The BEST staff and service. I've lived all over the US and have never encountered a more…read moreservice-oriented, caring and professional staff than the team that works at this UPS Store location. They are the embodiment of true customer service that you just don't experience elsewhere these days. A special shout out to Rachel who is always friendly and goes the extra mile to recognize you, offer advice and always with a genuine smile. The whole team here has made our experience moving to a new place much less stressful knowing they care about our needs. Great team!

The staff is not helping at all, they will never check and attempt to help just keep saying the…read moresame thing, no manager available. DO NOT USE THIS STORE IT WILL RUIN YOUR DAY! SWEAR

7-29-24 Monday Morning…read more Came here like everyone else on this line to do an Amazon return. I had my QR code that they scanned and the item was in its inner carton that it was received in. Once it is your turn it takes about the 30 seconds the entire transaction. Nothing out of the ordinary or above and beyond for this visit. At least I am getting around finding out where these places are in my new neighborhood. There was no payment to be made as the return shipping is no cost. The quality of the item was not what was advertised so it went back. If everything was as presented Amazon would get less returns and UPS would only be delivering not taking unnecessary returns.

I came in to make a return and unfortunately had a very disappointing experience. The manager (at…read morethe Okatie location on 9/26) gave me attitude right away and even told me that the UPS driver would "laugh in their faces" if I tried to send my return back in a clear plastic bag. This "manager" on duty wasn't in uniform, which made it confusing to even know who was in charge (she was wearing glasses with a teddy bear colorful T-shirt) and instead of helping, I was told to use the self-service station to repack my already packed return. I was also warned that if I did it incorrectly, I would "forfeit" my return entirely. I kindly explained I've returned many amazon packages in clear bags and per the Amazon return guidelines this is encouraged. As a customer, I expect to be treated respectfully and given clear guidance--especially when following return procedures. Instead, I felt dismissed and pressured. This experience left me very dissatisfied, and I hope the store improves both its professionalism and customer service going forward. A strong recommendation to look at the management at this store and correct immediately. She is unprofessional...went as far as to yell at me as I was walking out of the store.

Appt for a Notarization?? That's not a good policy. I just went to get something notarized and was…read moreturned away, because I needed an appointment. I will use other locations going forward, and that's $5 that was turned away.

Very helpful staff...easy in, easy out...counter service was knowledgeable and very efficient...read more

This UPS store has the nicest bunch of people working there. Always helpful and eager to help…read moretake care of you and get you on your way. Highly recommend.

What customer service!! Three weeks ago, while on vacation, I sent a package to a young friend…read morewhile he was at camp. He did not receive the package. I went to the UPS store and asked them to track it. John was so helpful and we discovered that I had put the wrong address on the package. He had the package sent back to his store. Today, he called to tell me that the package had been returned and he sent it off to my young friend in Las Vegas....better late than never. I can not thank John and his staff enough for their help fixing MY mistake.

I've used this place a few times and never had a bad experience. The staff is polite and quick.read more

A truly wonderful, professional experience with these good folks!!!…read moreI will be happy to do business with them anytime, Highly recommended!

Delightful and helpful staff. Very professional, accommodating, & easyto work with. Highly…read morerecommend!!

Great customer service! The employees are knowledgeable, friendly, and seek to help you in any way.read more

Absolutely good service! Didn't realize how expensive it has gotten to be to send a package!…read moreScarey! Nice and clean store. Personel good service and thourough! Glad we have it!!

This is a very busy UPS mailing center, however the staff are super helpful, kind, and efficient…read more I've been here multiple times and the service is consistently good.

William and his company packaged our clothes that we left in our B&B and sent them Fed ex last…read moreFriday and were delivered the following Sunday. All items enclosed and packed neatly. We really appreciate the service and the price was very far. Would highly recommend their service. Roger and Renzi

Excellent service. Kind workers. Problem solvers. Always happy to help. Been using for years. Love…read morenew owners.

I can't believe our good fortune that we found Hilton Head Shipping and Storage! My husband and I…read moreneeded to move items from Hilton Head to Massachusetts and although this was a not a large shipment, Bubba was willing to accommodate. His team - Stacy and Humberto arrived in Boston on schedule (great communication) and worked very hard putting everything into our storage unit. They were organized, extremely respectful and nothing arrived broken. We would use this company again in a heartbeat! Excellent value, plus no stress! Thank you Bubba, Humberto and Stacy!

Bubba Gillis and his crew did an excellent job transporting two large antique jade carvings(300#…read moreea) From Hilton Head to NW Pa. Highly recommend them.