Always patient and understanding service. Wouldn't take an Amazon return anywhere else!

I called this UPS Store because I was concerned about a package that, according to the tracking information, appeared to be in California. I wasn't calling to complain or be argumentative I simply wanted assistance understanding where my package was and hoped a manager could help. The person who answered the phone told me he was the manager. When I politely asked for his name, he refused and said, "I'm not giving you my name." From that point on, his attitude was rude, dismissive, and unprofessional. As a customer, I don't think it's unreasonable to ask for the name of the person identifying themselves as the manager, especially when seeking help with a shipping issue. I've shipped many packages through this location over the years, and the younger employees have always been courteous and helpful. Unfortunately, this interaction was the complete opposite. Customer service should be about listening to concerns and treating people with respect, even when the issue isn't something the store directly caused. Based on this experience, I can't recommend this location if this is the level of service customers receive from management. I hope the owner is aware of how customers are being treated and addresses it. read more

Person was really rude and denying notary service that was listed on their website. I would highly recommend going to another place.

Extremely helpful and friendly. I really appreciate how convenient it is to get to this location. Thank you.

Alex waited on me today. He was extremely efficient and helpful. I had a large box to ship and I could not manage it by myself. He went out to my car to retrieve it and then even brought the receipt back out to me in my car. Thanks Alex!& read more

I did not have to wait for the young man working at this store to greet me. Krisna was very helpful when I didn't have the QR code for one item. I had happened to have printed the QR Code and description, which was all he needed. I left the store feeling satisfied that all items will be returned and with receipts telling me when the items get to their destination. read more

I was here earlier today (I had to send a modem back to the internet company). I interacted with 3 staff members and they were all extremely kind, the cashier went above and beyond to assist and I was in/out within 5 mins! There were 5 people ahead of me when I got there that's how quickly the line moved. read more

Nice location right off highway 494. Very small store. Inside they have a wall of PO Boxes, a small amount of shipping items and a printer or two. We can by to drop off an item to be shipped and were greeted quickly by the staff. read more

The UPS Store - Shipping Centers Near Me - Bloomington, Minnesota

I had an issue tracking a package on its way to me from a receipt related to a transaction at this store. I live out of state so had to call them on the phone, and I found that their staff went above and beyond to help me get the tracking number and make sure my package was on its way safely. The follow up on the issue was super thorough and QUICK - they resolved the complex issue/question I had within an hour. They were also super helpful to my family in person. Very professional and kind. 10/10 thank you Southtown UPS Store!! read more

I shipped two packages on 4/6/21 ground. Kate was awesome! However who ever answered the phone on Thursday morning (male) was horrific 4/8. I explained in full detail my issue and he started raised his voice and started to ask me to explain my issue again. Letting me know he had zero interest/concern of my issue in the first place. He went on the defense. This will be my last stop and I should of went to my favorite UPS location in Roseville, MN on fairview. I try to support local business as these are locally owned and operated. Last visit to the Southtown Center location. read more

Wow! I understand the one star reviews for this location - it all boils down to customer service. Getting yelled at - Check. Getting snapped at - Check Just plain rudeness - Check. Not going to put myself through that again. read more

By far the worst UPS Store I've ever been to. I use UPS Stores very often and decided that I'll pass by this one as I head out in the morning... the single worst decision I've ever made. Not only was the guy rude (I wish I took his name), but he literally refused to ship my package because I chose to omit the package dimensions (an unrequired field) in my pre-printed label. He literally kept saying "yeah won't happen" and "I don't want to do that" when asking him to see if he can ship my package without the dimensions field (which I know works because I've done it just yesterday and I let him know!). He tried to explain to me how this is not a real UPS Store but a private place that also does UPS shipments (which, as per the UPS agent I spoke to, is problematic as they're carrying the UPS brand on their store sign). The guy's unwillingness to help with literally anything lead another customer behind me to start his conversation with "so can I ship UPS packages here? The sign outside says 'UPS Store'", which is just absurd. The guy (Dave?) either owns the place and doesn't want any more business (with customers and hopefully UPS soon) or he just doesn't want to work there anymore and is waiting to be fired. read more

I entered this store and surprisingly there was no line. I was there between 11:30/12:00. Apparently I had just missed the line. Amanda helped me and she had a very positive attitude. Even after having a rush of people needing help, she was in a "cheerful" mood. She asked me how I was doing. I was doing fine... I wasn't just inundated with people in need of getting their packages sent.... Iv'd been to this UPS store and the one in W. St. Paul I have always had a pleasant experience!! read more

If I could give zero stars, I would. RUDEST employee ever. So called "District Manager" is nasty and has the most foul attitude ever. Refused to give me the owner's name when I inquired so I could let him know how horrible this person was, so I'm forced to do it here. The level of unwillingness to help is astounding. Go to ANY other UPS store in the area and avoid this one at all costs. read more

The guy who owns this location. Claims he's not affiliated with ups. He wouldn't help me figure out how to ship a laptop. Then he tells me he can't even ship it. No help whatsoever I took my business to another ups store. Stay clear of this one what a joke of a location. read more

Ehhh. This UPS store is not great. I came here to drop off package but.. it took forever. Lines were long and didn't have enough workers. I just wanted to drop it off, but it took my a long time to do so. I'd rather go to the customer service center. It's much better with better staffing. read more

When your hours are 8:30 am and I show up at 8:41 am I expect the store to be open. It wasn't. I could hear a person inside opening cages and stuff. As I walked away another person passed me and said "he's late every day". Thanks a lot, a-hole. I'll take my business to Fed-Ex. read more

I brought in an Amazon return with the pre-paid return label but had not had a chance to tape the box shut. The girl said I had to pay $2 for them to tape the box or buy a $5 roll of tape. This has never happened at the store I normally visit. I won't be going back to this store. read more

If you intend to send a package, DO NOT GO TO THIS STORE. I showed up with pre printed and paid for UPS labels and was told they "don't ship those". Apparently they are independently owned and do not accept UPS packages? The gentleman at the counter disrespected me and said "we just had drugs come through here last week and a lot of red flags are being raised" simply because I had prepackaged items with prepaid labels. Disgusting display of customer service. The fact that this location has this many negative reviews in no surprise. "I've been here every day for 7 years and my owner will back me on this" said the clerk. Owner, you should fire this guy for his blatant disrespect. read more

I stopped into this UPS Store on my way to the airport after some shopping. The owner went above and beyond my needs! He suggested a smaller box size, which saved me money, and he made a handle on the box for me to carry to the airport check-in counter for no additional charge! I'll definitely stop there again after my next shopping trip! read more

If I could give a big ZERO for this UPS location, I would. They have the rudest employee, who was cussing in front of customers. Then when he got to me and found out I was doing a return for an Amazon item, he banged on the counter and said they do not get any compensation from amazon for doing returns, and cussed some more. What?!?! Why is he even allowed to work there? He's attitude reflects on UPS. I will never go back there. read more

I have two experiences with the place. The same old guy who will charge you for tape or refuse to accept the drop in unless you have shipping tape. So never again drop anything there unless you bring some changes to the old guy in the name of put tape over the box that perfectly taped. read more

If I can give zero stars, I would. If you have a simple drop off of a UPS package, do yourself a favor and go to another drop off. The older guy that calls himself the manager is incredibly rude and doesn't know how to talk to people. I had an envelope that was reinforced with scotch tape. This was a Manila envelope that had a document in it. It had a prepaid label on it and I just needed a receipt. Dropped it off and the guy tells me that it's not ready for the driver because it has scotch tape and not shipping tape. He tells me to buy a roll or pay 50 cents for him to provide the service. To put packing tape on an envelope for 50 cents?! I told him that all I have is a credit card and that I have 26 cents on me. He tells me that he will provide the service for 26 cents. He really seems to be out of his mind. I didn't want to argue with him so I paid the 26 cents and asked that he does in fact put tape on it. At this, he loses it and tells me to drop it off somewhere else! I calm him down and end up walking out with a receipt but omg, that really was a ridiculous 10 mins of life that I had to waste on garbage. Do not drop your stuff here. I wish I can go back and pick it up and drive it over to a Staples or a Dropbox. read more

went there twice in the past week. Both times the a/c and copier was not working. Suggest not go on a hot day where you might need a copy.

The owner of this store is extremely rude. I'm not sure why UPS continues to allow him to operate considering his attitude and poor customer service. His rating on both yelp and google reflect this poor service. I'm not sure what is so difficult about being decent to your customers? They provide your income. If you aren't intelligent enough to figure that out then maybe find a profession where you don't need to work with customers at all. Perhaps an assembly line might suit this person better. read more

The location is soooo convenient for me. The guy that works here is just soooo incredibly unfriendly and unwilling to be helpful in any way without charging you for everything. I have come in a few times to pickup and drop off packages and it is like pulling teeth. I had packages directed here rather than my house due to me not being home. I would pick up and it was like I did something wrong. Sorry for paying UPS to ship my stuff. Today was the tipping point. I walked in with an open box with return goods inside. I purchased a UPS shipping label online and printed it out myself. Walked in to drop it off and was asked if I brought my tape in... WTF? I can't tape this here? You can for a $2 piece of tape. Or you can buy an $8 roll. I turned around and walked out and am telling the Yelp community that I will never again walk into this store and and extremely jaded from doing business with UPS for the simple fact that they have done nothing regarding a store that is tagged with 1 star on a major media site. USPS and FEDEX have more competitive pricing so there are two other options. read more

Even though there is another UPS Store closer to my house, I have started driving to this store (I usually have errands I can run near there anyway). The people that work there are much friendlier than some of the other stores I've been too. Also, once I needed some help with packaging something and the female clerk really helped me out! I will continue to visit this location. read more

Horrible service and really no reason for it! You have one older guy who seems to need to control every second/movement from the other workers there and he clearly doesn't care if he comes off as rude. Was trying to return something to Amazon and originally thought I would be able to print off the shipping label myself but ended up not being able to. So went to UPS and it costs about $3 (round up from about $2.83 or something like that) for them to print off the shipping label. **Tip for returns to Amazon. If you are ever without a printer and need the return label printed for you, just pick the option to have Amazon send the return label to you for $1 instead paying $3 for UPS to print out for you. It's ridiculous that it costs $3 to essentially use their printer but it it costs less for Amazon to print AND mail the label to you!! Costs aside though, if you have to go to this location it's best to have your label so you can go in and keep interactions to a minimum. Otherwise you might leave feeling pretty annoyed. read more

Went there to get a document notarized. Service was BAD. A guy that seemed to be the manager told me that I had to call in advance to let them know that I needed a public notary. Furthermore, they only notarized docs during the week. Why didn't you put this. Info in web site? Just wasted my time. Asked him where else I could get this done and he gave me the phone for another ups store. I had to prompt him to call himself. Stay away from here, bad attitude bad service and bogus excuses. read more

Never go here to drop off a package without a label printed. I was charged 2.50 for 1 page print

I couldn't help but read the reviews and I think WOW, people are so little minded. They think the local family that owns a big name franchise should do stuff for free. I bet they don't work for free and pay storage in a high priced location and deal with a demanding public that has no concept of what it means to be a good customer anywhere. Regardless, I get exactly what I pay for at a reasonable price and at a convenient location. I treat the people nice and they treat me nice. I buy a mail box, shipping supplies and even birthday cards all in one stop. I don't expect small business owners to serve me as though I deserve something I don't and I don't expect the huge multinationals (UPS) to compensate small business owners fairly so that some couple in Bloomington Minnesota can make a decent living off their brand. I laughed to myself when some guy came in expecting to have his stuff returned via UPS prepaid packed in a shoe box - really! A shoe box! Come on people get reasonable. If you're going to ship something in a box, use a shipping box. If you're buying shoes you'll probably get a shoe box not a shipping box. It's just not that complicated. Use shipping tape, not scotch tape please, just use your heads and a little common sense. I like this store. If you want hardware go to a hardware store; if you want copies go to a printing and copy store - you'll pay more than this guy charges. If you want to ship something I recommend you go to this UPS store, unlike the other reviewers, the folks at this UPS store know their business. And please, quit expecting small business owners to work for free! read more

Old guy and lady that couldn't even spell. Wanted $18 to ship a mother's day card.....you mean .39 for a stamp....no $18....come on people. How dumb do you have to be to work at UPS. read more

Horrible service! I went there to mail a box and I asked them small piece of tape for extra security - nothing bigger than 24" of tape. They told me that I needed to pay $1.50 for the tape or I could buy an entire roll of tape that they sell at store. That's so ridiculous! If they think that few inches of tape is more valuable than customer satisfaction, then I believe that customers should stay away from that place. I left that place, bought tape at Target (way cheaper!) and dropped off at a different location. STAY AWAY FROM THIS LOCATION! read more