So careless. They take forever. No sense of urgency. The line is ALWAYS sooooo long. Would rather drive the extra 10 minutes to FedEx. Update: Just stood in line for 15 minutes for them to not have colored ink. Will never be returning to this location read more

Good UPS store, very convenient for me living in Aventura but unfortunately gets very crowded and long lines. Very entitled people that patronize this place no reflection on the shop but they expect these people to wait on them hand and foot. The people who work there are super nice and deserve your business. Highly recommended. read more

Great location, easy access, very helpful staff. Not only were they nice and courteous, they even told us about AAA discount for shipping. We were very impressed! Will be back. read more

This is the worst store ever. If you have two hours to burn go here. Unprofessional, inept service

copies....copied something off my email or a document I needed when I ran out of printer ink. Compared to other UPS stores they are fast even when the line seems long. Staff is friendly, hard to find most places recently. I have been going for years and can say I have never had an issue... it's an easy stop on my way home, so it's convenient. read more

UPS Store Aventura Notary service with witness: Avoid this store. I waited almost an hour while customers with packages in line behind me were taken before me. When they finally took me, they grabbed a customer in line for a witness and the attendant made mistakes in filling out my document which I luckily rechecked before I left. To add more insult to injury, they charged me more than the amount quoted over the phone. Avoid this place at all costs...poor and unprofessional service and LONG wait time! read more

They just aren't very nice here. They lied and said they don't have wifi to send them an email to pay for something to be print. When you go to search for wifi it pops up that they have guest wifi. They treat some people kind and others they treat poorly. Discriminatory. The few times I have come here it's been because I absolutely have to. I wouldn't recommend this place unless you want to be treated poorly. They let some people they know skip the long line. read more

Great place great people great service highly recommend always a good experience here. Extremely helpful people.

Highly recommend this location out of all the UPS stores I visited regularly in the past for notarizing our documents. The notary lady is wonderful and the service she provided was fast, efficient, and professional. We drove from Miami Gardens to get our documents notarized, so you can imagine how wonderful these guys are at this location. Thank you read more

Customer service was amazing!!! Had to start the review saying this. Never been to a UPS where I received this type of customer service. Very attentive, entertaining and full of Joy. Helped repackage my label because I was missing tape. Let me know of all the sevices they offer. I would Gladly go there again read more

We all have something that we don't particularly enjoy. One of my dislikes is dealing with mail. I don't like packing boxes, wrapping paper, taping or writing labels. I also don't enjoy waiting in long lines at the post office. This is the reason why I go to the UPS Store Aventura for great customer service! I can walk in with whatever I want to ship without a box. I just bring the item, they pack it in the right sized box for me and I don't have to fill out a shipping label. They fill out the shipping label accompanied by the return address in their computer. All I have to do is drop off my mail and pay. Because, I am exceedingly happy with the amazing customer service I receive, I leased a mailbox at the UPS Store which provides me with 24 hour access to my mail. Because I rent a mailbox, I go directly to the front of the line. That's an added benefit, especially when there are long lines! Merry Christmas & Happy Hanukkah to my friends and their families at the UPS Store Aventura. Your friend, Rev. Thomas L. read more

The UPS Store - Shipping Centers Near Me - Aventura, Florida

Amazing Attitude.. Very nice and quick service. Went in and out . Offered alot of services that I didn't know were available at UPS. If you have packages. This is the place to come. read more

The UPS Store - Great Customer Service, Amazing Attitude - Shipping Centers Near Me - Aventura, Florida

Walked in with a 70lb box of photos to ship to NYC. Yes there was a long line, however Nicole was reassuring to all of us and definitely cooled some people down who were getting antsy waiting. She suggested I purchase 2 boxes and split contents. Yes UPS boxes are superior to Home Depot's etc.. it made a huge difference. My boxes securely arrived to NYC despite rain storms etc.. Nicole is so patient, calm converses well with all the customers. If all UPS stores (especially those here in NYC) had more 'Nicole's' we would all be in great hands and live more peaceful lives! She is amazing in customer service! TY Nicole! read more

The store was supposed to open at 1:30 but no one opened until 2. Once inside the line went pretty quickly once I gave the package to them I was told to wait in another line to pay. The woman working was also answering phones. Took me over 45 minutes to get out of there. read more

First time here, great service and yelp offered a coupon for checking in here. Wasn't busy when I can in so service was fast in friendly. read more

Worst service ever. Don't come here. Was waiting here for 30 minutes and workers didn't wanna do their job. Just procrastinating and talking. read more

Was waiting for the store to open & I was the first one there. He was 5 minutes late & took his time opening the door while the line grew 5 more people. He was trying to take care of someone else because I couldn't pull up the scan codes on my phone fast enough but the other customer wouldn't let him. He was was very rude and seems like he doesn't like his job. His attitude really needs to change. Didn't bother to ask for his name as I wanted no interaction with him. Will do whatever I can to avoid this place!!!! read more

Nice staff, but not prepared for the business side of things. No printing paper other than standard sheets. I've never once experienced that at any other UPS store ever. read more

I can't leave zero stars but that's what it deserves. The attendants at this store are very disrespectful and, even when they have a long line waiting, they just keep moving boxes or just doing clerical work instead of ringing up clients. It's very bad service. read more

Was instructed by Amazon to drop a large package there with a QR code. After bringing it in, the guy took one look at it and said that the QR scanner 'wasn't working'. When I asked where to take it instead I was told they had 'no idea'. (The UPS driver outside scrambled to help me and to tell me where another UPS store I could go to to drop it off was, and that was very nice). read more

Disappointing that 12 people and I had to sit outside of this business for 30 minutes for an employee to show up. UPS should have some standards. read more

The UPS Store - Sat outside for 30 minutes because the employee couldn't get to work on time. - Shipping Centers Near Me - Aventura, Florida

Awesome customer care and service. They were able to meet a deadline and also kind and curious with my follow up phone call too...detail oriented as well. Thanks again to the entire staff and team at this location! read more

WE LOVE THIS UPS STORE, PERIOD!!!! The staff is extremely professional and provides the BEST CUSTOMER SERVICE IN THIS CITY!. The staff here makes every customer feel like we're V.I.P! This is the only UPS store for ME!. read more

Yes very poor customer service try an fedex store Don't wast your time here long lines read more

Very disappointed with service received. I dropped off two packages. There was a long line. The young lady working told several customers who were just dropping off to leave their packages on the counter. I left 2 packages as instructed and verified the drop off with the store associate. I left assuming that the packages would be delivered. One of the packages was returned to Amazon immediately and a refund was issued back to my account. The other package was never received by Amazon. I returned to the store several weeks later to track this package; but I was told that since I did not have receipt then I must of not dropped off the package; I was then told that maybe the UPS driver misplaced the package. The store would take not take any culpability for the package not being delivered. Instead, I was made to feel as if I was responsible for their negligence. In addition, the young lady that assisted me was very cheerful and polite to everyone in the line as I waited patiently to discuss the misplaced package. When I arrived at her counter location, she continued her conversation with other customers and when she finally turned back to me; she refused to offer a good morning and became cold and uninviting before I even opened my mouth. I am an African American male and this type of selective insolence is concerning. I would not recommend this location. read more

The absolute worse store ever Here is why , the lady that works there is very RUDE and she order you around as if she doing you a favor ! I went there twice and both times I had to deal with this obnoxious lady !! I will avoid this place at all cost. Please do the same and do not support this business!!! read more

First time at this UPS since we moved to Aventura and all of the girls were so sweet and provided amazing customer service. They were quick and all helped one another. Definitely glad they are our neighborhood UPS! read more

I'm surprised by the negative reviews as the last few times I've been there was nothing short of a great experience. The lady there was very nice and efficient! She was quick and had a big smile on her face. A ups store with friendly staff and quick lines, that's a winner location for me!! read more

How could a simple print of three pages cost so much? Doc was saved in a flash drive and no need for the internet. Well at the UPS store get ready to pay just under 5 bucks. Steep, go somewhere else like Office Depot where these three pages will cost you close to ONE dollar. It is opinion my neighborhood UPS center is a overpriced rip-off. read more

Everyone here is so nice. Open on Sundays. Your go -to spot for local notary service.

Horrible service, only one person working. The man working, I believe someone called him Kenny was on slow motion & the line was out the door. Not customer service friendly with questions from other customers. System down for specific services and no posting of notice to advise customers in order to avoid customers from wasting their time in line. Never returning to this store. read more

This has to be the worst UPS store I've ever been to. First there are zero social distancing rules in place, place is packed and everyone standing on top of each other. The employees take their sweet time and have zero regard for anyone waiting. Stay away from this location. read more

Excellent service. We are able to ship from this location receive Shipments use the computers and make copies. We would definitely recommend this business. read more

I don't have a frequent need for these services, but it was suggested that I try here to buy stamps. I'm standing patiently, waiting my turn. Either because I do not speak Spanish or because I'm not a regular customer, I was overlooked by one associate. The person that came in after me asked this associate for something in Spanish. Not only did she get whatever she needed, but she also promptly paid and left. Another person came in to pick up mail and promptly left. The entire time that I was there, this associate did not address me once. I did not interrupt him because he looked busy, and I have respect for customer service employees. Have the decency to at least ask me what I need. The only reason this isn't 1-Star is because the other associate, Monique I think, was very nice and very helpful. IF I ever decide to visit this store again, it will only be because of her and her excellent customer service. read more

Staff is friendly always helpful, lines can get long but they move quickly. Best time to go is early morning, afternoons are busy.

I visit this location often, and though at times the line can be long, the service has been impeccable. Nicole greets me by name and is always very pleasant, as are the others who work there! read more

I occasionally need documents notarized. Most of the time the only notary they have is not there, which I found out the hard way with a wasted trip a few months ago. When I called today, once again there is no notary today, and I 'could try the bank'. I'm a notary myself and find this incredibly annoying. No, thank you. I'll drive further to the one on Hallandale Beach Blvd. where everyone is always courteous and is a notary. For business purposes, I work with another UPS Store in the Kendall area, and all of their staff are also notaries. read more

Thank you for your kind reply. I appreciate it you taking the time to get back to me.

RUDE RUDE RUDE Bad Service and under staffed me and my wife went there yesterday to check on a mail box the guy was did not want to help us. Its a shame cause that place is so busy . I might have to open up a and Center near them and show them how to give good customer service and also a good rate always trust the dj read more

It is such a pleasure to be a customer here. My boyfriend has a post office box for his business here, and has asked me to stop in an pick up his mail occasionally. The first few times I didn't have his PO box number, jus his name, but the owner knew it by heart. After confirming that I was an authorized recipient, he had the mail in my hands within seconds. The family that runs this Mail Boxes Etc is so sweet, kind, and professional you have to take a moment and step back to appreciate it. The girl that runs the desk is so sweet and kind, she makes me want to go out and smile at someone. The friendliness and warmth that this family exudes is inspiring. Through the two years that I have been coming here, they have been unwaveringly professional, competent, and above all; happy. They really care about their customers and always put a smile on my face. This location is secure, convenient, and well maintained. It is always clean, the staff is competent and friendly, and their prices are fair. They handle all of our international and domestic needs, and our mail is available for pick up 24/7. They offer every type of mailing service; weighing, packaging, and shipping. I can't say enough good things. read more