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The UPS Store

2.9 (57 reviews)
Special Hours Closed
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

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9 years ago

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10 years ago

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8 years ago

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9 years ago

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7 years ago

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10 years ago

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7 years ago

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11 years ago

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9 years ago

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12 years ago

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9 years ago

Great customer service! I was helped by the manager, Amanda, and she had such an upbeat and happy attitude.

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10 years ago

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12 years ago

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Ask the Community - The UPS Store

Review Highlights - The UPS Store

The parking is limited and on a busy street, but the people have always been particularly professional, efficient, and helpful.

Mentioned in 3 reviews

Read more highlights

Parcel Plus

Parcel Plus

(43 reviews)

Arboretum, Great Hills

Drive the extra 5 minutes to the USPS office. It cost me $1.55 a piece for two extra postage…read moregreeting cards. Parcel Plus wanted 7.50 - not really worth my time to ever use their services again. I can imagine UPS and FedEx rates are equally as bloated. Buyer beware.

I had a FedEx package that arrived sooner than expected. When I wasn't home to sign for it, they…read moresent it here. I went to several different Fedex locations to obtain this information but they all agreed that the package had been dropped off here and signed for at this location. When I came in the next day to retrieve it, I was greeted by a nice but shy younger female employee who could not locate my package. When I asked her to double-check and look again, her manager came over and yelled at me. This woman was combative, rude, and arrogant. She explained to me that FedEx drivers and staff were idiots and that they had messed up, not her. She said they make mistakes all the time and that it wasn't on her to fix it for me. She also refused to look again for my package and then told me, her staff doesn't make mistakes. Ever. She literally said her staff doesn't ever make any errors so they couldn't possibly have misplaced the package and didn't need to look again to appease me. I will never go to this business again for anything. It's not the right way to treat customers, who are frustrated already that they have missing mail. She did nothing to improve the situation. We never did find that package and the whole thing had to be refunded and reshipped, which took weeks because she could not be bothered to just check for me one extra time to help.

Scan Mailboxes

Scan Mailboxes

(6 reviews)

78704 (South Austin), Southeast Austin

Impossible company. I signed up partially, however they received my payment in full. i was unable…read moreto complete my acct. online because I need assistance regarding receiving my mail in my name AND my business name. Called customer support and they said they couldn't help me, that I had to email for assistance. I asked why I couldn't speak with someone for assistance, they said their email team was deaf. Never heard of that reason before. This was Monday morning, however assistant on phone said that a reply would come in from email support within 10 min. Never received a reply all day. By days end, I called again. Was informed that I was next in line. Never received email by end of business day. Tuesday I called again. explained what I needed help with and explained no one had emailed me back yet. Finally, Wed. I received a reply SIMPLY STATING that I needed to finish setting up my acct. online and that was all never addressing my issue. Now remember, that was why I was reaching out in the first place: because I couldn't find a way to include my name AND business name to my account. When I emailed requesting a credit back and close account, I THEN received a call telling me I still needed to fill out the rest of my acct. details online. NEVER addressing the issue I was having. When I was asked why i wanted a refund, I explained because I can't do business with a company that cannot communicate effectively, she HUNG UP ON ME. Now that's a business that deserves me as a client! (Couldn't resist the sarcasm). Unbelievable!!

I live a good hour from Austin where I conduct business. Since 99% of what I need to do can be…read morehandled remotely from home, and not wanting to check a PO Box on a regular bases, I wanted a different solution. Well these guys created it and it's been working perfect. I don't receive a ton of mail so IMO the best feature is that they scan all your incoming mail and you can choose how to handle each piece. Some of the options are: open and scan, forward, hold and trash. They will deposit checks for you and many other awesome features. I haven't need using them long but I am pleased with what I've seen this far and encourage you to give them a try.

The UPS Store - shipping_centers - Updated May 2026

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