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    The UPS Store

    2.7 (37 reviews)
    Open 10:00 am - 3:00 pm
    Updated a few days ago

    Services - The UPS Store

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    6 months ago

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    Local

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    8 months ago

    Helpful 1
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    2 years ago

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    1 year ago

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    Local

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    2 years ago

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    2 years ago

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    3 years ago

    Awesome service! I love coming here for any of my Amazon returns or shipping. Everyone is so welcoming and helpful.

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    2 years ago

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    3 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    4 years ago

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    5 years ago

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    4 years ago

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    4 years ago

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    4 years ago

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    7 years ago

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    4 years ago

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    8 years ago

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    5 years ago

    Excellent UPS store, the new manager Dil Patel provided great customer service

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    5 years ago

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    5 years ago

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    5 years ago

    Never had an issue going here. Staff is friendly and ready to assist. Felt like the reviews needed to be updated.

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    12 years ago

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    8 years ago

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    12 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    10 years ago

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    12 years ago

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    10 years ago

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    Ask the Community - The UPS Store

    Review Highlights - The UPS Store

    This store has really changed since the new ownership and definitely for the better!

    Mentioned in 2 reviews

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    The UPS Store

    The UPS Store

    (31 reviews)

    I have had a mailbox at this UPS location for nearly 20yrs. Today I closed it due to Kirsten…read more(unsightly brunette with glasses) sabotaging my incoming mail/packages. Over the years, I have had a few unpleasant exchanges with her over my mail/packages and today was the last straw. Well, I was expecting a package from Canada which was due to arrive on Feb 4/26. The items were for my brother's funeral so when I received an email from these people that my package had arrived, I swung by to pick it up. It was not the correct package so I tracked the package on my phone and saw that it was refused by the receiver (UPS @ 2451 Cumberland). I explained to her that the package coming in from Canada may require a custom fee. She (Kirsten) admitted that earlier in the day she refused a package because they didn't have any cash on hand however, she didn't bother to look at the name of the receiver or inquire what the cost was. I found that rather odd and off putting but didn't bother to question her further. She suggested I call the 1-800. I got in my car and did just that. The cost was $44.99. I immediately called back the store and spoke to Kirsten's dad (older man). I asked him how they would handle packages that required Custom Fees/COD. Her Dad explained that their 'protocol' for packages requiring Custom Fees or COD are: They would call the customer (myself) and confirm whether I wanted them to accept and pay for it on my behalf and then I would in turn reimburse them. My package was redeliverd on Feb 6/26. I went in to pick it up and asked the dad for clarification on why his daughter (Kirsten), would refuse a package without looking at the name and wouldn't even bother to follow 'protocol' given the fact that, yes, I've been a customer for nearly 20yrs. He staunchly defended her saying that maybe my name was not on the package, that I should have given them a heads up about the custom fees and blah blah blah. Sir, I just spoke to you a couple days ago about your protocol!!! None of this sat well with me so I returned by mailbox key and demanded a refund on my mailbox. The only thing consistent in this place is POOR, UNFRIENDLY, SURLY CUSTOMER SERVICE!!!!

    Dante, one of the service reps always has a smile on his face no whether whether it's the beginning…read moreof the day or the end of the day when you know a lot has gone on before hand, especially during Christmas time where everyone's shipping and have little time to be polite! Dante is always friendly and always so accurate in knowing exactly what my needs are and how to meet them! The rest of the crew is great as well! It's always a fast in and out because they're so efficient! I am really sad when I have to go to other UPS stores and deal with poor service and poor attitudes. These people really rock as far as knowing how to please a customer. UPS store is to the left of the cleaners and to right of the Publix grocery store I will continue to come here as long as I can.

    The UPS Store - shipping_centers - Updated May 2026

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