I came on this page just to check their hours, but was pretty shocked at the low reviews. I have a small business and sometimes have to drop off my UPS and USPS packages here. I also return a bunch of Amazon orders to this location. I've never had to wait very long and the staff has always been helpful and nice. read more

This store gets the first place for 1. Rude customer service (the owner sets a high standard in rudeness for others to follow) 2. Ridiculously high prices for all categories. For example, $9 for a notary signature (another nearby UPS Store charges $2), almost $500/yr for a small mailbox (another nearby UPS Store charges $200/yr). I realize most stores are independently owned and each one can set their own prices...but I sure hope that UPS management sets an upper limit. This sort of price gouging is tarnishing the image of UPS!! Run from this store!! I usually drive an extra 3 to 4 miles to avoid this store. read more

Literally the worst UPS store I have ever worked with. Accepted an online print order from me, I paid, after not hearing from them for several hours I call them and they say their store doesn't do online print orders. They basically refused to help me get my money back. Also a few months ago they charged me like $20 to notarize one document. SCAM UPDATE: their sign says they open 10:00-3:00 today. They are in fact closed. All the lights are on, but the door is locked??? read more

The new service person is horrible. Bad customer service. Trying to price gouge on everything. By box was not sealed completely. Charged me $2 for literally 2 inches of tape! Please go somewhere else. read more

This store used to be wonderful. A lovely older guy used to own it and would always find the cheapest solution for you. NOT ANYMORE!! BE AWARE! The new owner is a young Indian gentleman who has hiked the prices. He has clearly trained his employees to charge for everything and anything. I went to return an Amazon item in its original package and the clerk said oh you cannot return it like that it needs a box ! The other items he wanted to charge me for envelopes etc. So I went to another UPS store and drove 8 mins. The man behind could not have been more helpful. He had a sticky plastic envelope to put the return Amazon label on and did not charge me!! Find another store or use FEDEX! read more

Everytime I walk into this location the workers are so kind! Also I've never walked in when it was super busy. This will be the only UPS store/ USPS drop off I go to around here because they are so kind and patient. Thank you! read more

Awesome service! I love coming here for any of my Amazon returns or shipping. Everyone is so welcoming and helpful.

I with I could give this place 0 stars. I have been doing business with this particular store for over 15 years, and I WILL NOT ever do business with them again. I mailed a package from their store (it was a return) and waited for the refund to appear on my credit card. I followed up with the company I was waiting on the refund from, and they said they never received the package. I called the store and spoke with CP, who is apparently one of the owners. She told me she would follow up and call me back. She didn't return the call, so a week later I called and talked to someone else. I received an email saying that because I contacted them outside the 60 days (by only 3 weeks) there was nothing they could do. CP told me it is my responsibility to track my packages and there is nothing she can do. She failed to mention it is their responsibility to get people's items delivered successfully. She also told me they had several packages that were lost that day, but I guess in spite of that they won't give a refund. All CP did was place blame on UPS and me, but she took no responsibility for the problem. She wouldn't even refund the money I spent mailing the package. This is really pathetic for a business owner to treat a 15+ year customer like this. 3 weeks outside the window and this is what I get. I hope their business goes under. Pathetic business practice and leadership. read more

Excellent customer service!!! And they're quick; really great team that greets me with a smile when I come through the door. They know the locals and treat us well! Easily a 5 star! read more

We are in the midst of a damage claim with this store going on for 3 months. A one of a kind piece of art we purchased was severely damaged in route. This store was used for packing and UPS for shipping. The package was fully insured. The USP claim process is designed so that the UPS store is intended to act on our behalf and they are not. Communication with the owner has been very difficult. Incomplete, inconsistent and evasive. They will not respond with any timely communication (weeks of lag time) and when they do it's not really understandable. We have had an inspection of the damage from UPS which confirmed the damage and liability and now can't get any answers from the owner on next steps or advocacy for the claim at all. This is several thousand dollars of damage. We are now going to small claims court for resolution. My advice is do not use this location. UPS pushes the claims process for insurance issues to the stores and this store will not work on your behalf for resolution. Find a location that will. George Smith, if you are reading this, resolve our issue and I will modify this review and not file in small claims court. read more

I was so pleased with the assistance and personal help that I receive at this store. Dil Patel was kind and considerate and offered great suggestions. read more

This store has really changed since the new ownership and definitely for the better! I used to dread coming here because of the lack of service, but now I am greeted and even helped with my packages or just holding the door open. I have other ups store options but this location is now my favorite! Thank you for adding kindness and service to the neighborhood! read more

WHATEVER YOU DO, DON'T GO HERE. Do not support the man that owns this business. The owner, George? Is one of the rudest people ever to be in a customer service position. I might have to go on a limb and say he is suffering from something - because he takes it out on every person that walks in the door. Just hope you get him on a "silent treatment" day. The last time I was in there, he was yelling at a lady for absolutely no reason. She had asked for tape, so she could tape her box. He didn't say anything. Just checked her box in and aggressively taped it himself and literally threw the box on the shelf in the back. She didn't understand and apologized if "she had done something wrong." She hadn't. He was just being an a**. He then proceeded to yell at her for bothering him and causing him so much trouble. He wouldn't stop and she started to cry. I couldn't stand by and watch it happen, so I jumped in and defended her. Me and George got into it. I had to hold back from slapping this man. I told him I would escalate this and he goes "Go ahead and try. I own this place." So there you have it folks. Please go down the street to the UPS on Cobb Parkway. read more

This location is under new management and I could not be happier. The new owner is responsive, energetic, and committed to customer service. For any of those patrons who avoided the this location in the past, please consider coming back as Dill (the new owner) is fantastic! read more

Went in to drop off some packages and the owner was indifferent and not very friendly. Another customer came in who was let's just say not diverse and he greeted her with a warm smile and welcome. I asked him why he didn't address me the same way and he didn't even realize his on bias. I went home and shared with my wife and she said she experienced the same thing. Crazy, my money is as green as everyone else. Sad that one minority treats another this way. Will take my business to another more friendly UPS store. read more

I have then two stars because even though they have awful customer service and low work ethic, my packages are usually delivered with little to no problems. I walk in and there's no one there to help. Then when he does come out, he's rude and grouchy. This is my first time running into Mr. Grouchy. Other visits i've just had long waits and low effort to help me. read more

Great place, new owner! The team is fast and kind! I had called 5 minutes before the last pickup and the owner happily took his time to make sure my packages go out. I had 7 boxes that needed to be overnighted to India and they all made it there safely. Would definitely return as I have a small business. read more

The manager here is extremely rude and sarcastic. I sent my package here and it was signed for by UPS but missing. I asked him about it. His response is that "he wouldn't benefit from keeping my package and that I should come search the store myself". I told him he was being rude and I would leave a review and he said "AWESOME". The staff that helped me prior to this was respectful. But this manager is sassy, sarcastic, and not a good representation of the company. Will be calling corporate. Having a missing package is one thing. BUT being rude to a customer after their $500 package goes missing that should have been at your facility is another. And the sarcasm absolutely reeks. read more

$4 to print one simple black & white paper????? This place is a HUGE JOKE!!!! Disgusting customer service. No greeting when I walked in. Worst UPS store I ever worked in. & the little Chinese franchise owner was there she's rude too ! The CEO needs to investigate this place. Disgusting & money hungry! read more

Convenient, close to my place, nice staff. Has a notary on premise during certain hours (call ahead to ask). Even has a postal slot for outgoing USPS mail. read more

unreliable and bery poor service, I will not used this company again never, 2 x I sent a package and it's supposed to be over night but the package never been delivered and they don't have a clue where is the package. I will not recommend it to anybody including my enemies I will give this company a 101% negative ratings, I don't want to give them even one star but to be able to post this review I should give them at least one star read more

Under NEW Ownership! I had been avoiding this location because of the lack of customer service and actually drove out of my way to avoid it despite it being just 2 miles from my house. I was in a big rush earlier this week and had no choice. Turns out the previous owner sold out. The new owner couldn't have been any nicer and helpful! Nothing like being greeted with a smile in any place of business. read more

This location does not give receipts for USPS shipments and leaves them unsecured by the front door. First time I've ever seen a UPS Store do that. Might as well just abandon your mail by a blue box in the middle of the side walk. read more

Never had an issue going here. Staff is friendly and ready to assist. Felt like the reviews needed to be updated.

I am moving to Atlanta and am trying to find an address to ship my boxes to. In the past I could just call a UPS store and have them hold my boxes. The manager at this store is an Indian lady who talks a mile per minute, and is the rudest person at any UPS store that I have ever dealt with. She said that I could not ship my boxes to her store if I did not have a mail box. She would not accept a fax of my ID to open a mail box. I offerd to be at her store several days before the boxes arived, and fill out the forms and show ID. She said she would refuse to accept boxes without a box number. read more

I stopped in to the store today and the young lady behind the counter didn't seem very welcoming. She seemed kind of bothered that I came in. read more

If you want to print from a drive they will require you to use their computer and charge you an additional $4 for the inadequacies of their printer. Nope, don't be a sucker for this franchise. read more

Did not get a welcoming/ friendly vibe whatsoever when going in there today. I managed a Ups Store for almost 2 years and would never tolerate my Store or staff to seem unwelcoming. $4 to print one piece of paper for return label and $1 tape fee lol please. read more

I enjoy visiting this store. The staff is very efficient and knowledgeable of the job. The store is always very clean and bright without the clutter that I see in most other UPS stores. read more

This is the closest UPS to us and the staff who is normally here is fine. Great place to get something notarized - never a wait. They always get the job done and are usually pretty fast - what more can you ask for at UPS? Although today I had the most frustrating experience. I wasn't aware that I couldn't make enlarged copies out of my textbooks for my own personal use. Although, one can argue that because I wasn't selling my copies or costing the book company any money that it's fair use. The woman in charge came out yelling at me and staff member who offered to help about how that was illegal. Yelling at us seemed a little extreme. Both the staff member and I had no idea that we couldn't do that and a simple explanation at a normal volume would have sufficed. Maybe the next time a student comes needing to make personal copies give them some ideas of what they can do instead or where they can go for help- that would have been much better customer service. Also, take advantage of coaching your staff members while customers are not in the facility so they know what to do in a situation like that. Otherwise this place is fine. read more

The staff is very unfriendly, unhelpful, etc. I've been there a handful of times, and each time, I wonder why I went back. Most recently, I entered with a box bigger than me. Not one of the three people thought to help me with the door. They just stared. Then, when I put the box down near the closest check out counter, they told me to push it down to the far counter. read more

Belinda and George were extremely helpful as we worked together to figure-out how to cost effectively ship my 190lbs Big Green Egg grill. Thank you for the assistance! read more

Terrible store. Walked in with several small Amazon return boxes and the employee barely bothered to look up at me (she was sitting towards the back, on her cell phone). So I told her I had a few Amazon returns with the labels already attached, so all I needed was to tape the top of the boxes and have her weigh them for shipping. She looked up and motioned with her head towards the store wall and said "There is the tape we have for sale to tape up your boxes". SERIOUSLY???!!! Then a man (who seemed to be the owner) walked in to the store and asked her what I was waiting for, and she told him I needed tape to tape the boxes with. He looked at me again and never offered to help or even spoke to me. Simply WORST UPS Store experience - ever! They do not care about customer service whatsoever and are so cheap that they won't even spare about 5 strips of tape to send off customers' packages. Clearly, too, in their store it is ok for employees to sit in the back and talk to customers from back there while on their cell phones. BOTTOM LINE: Will NEVER visit this store again for ANY need. EVER! They might as well close their doors for business and sit at home on their cell phones all day. read more

This UPS Store is close to my work so it's typically where I go. I've always had a perfectly fine experience with friendly staff. Today, very much not so. The person behind the counter was more than a little curt and unfriendly (and this with the manager there). Maybe it was the time of day and the shift, but I will be looking around for a more convenient and friendly shipping option. read more

Wow!!! Amazing how a person does not have to be a lawyer, to tear George & Belinda's argument apart in reference to Christie. Based on what Christie wrote she is first, not trying to "jump" ahead of your customers. It was her turn, and she simply wanted to ship a package...when she proceeded to get the envelope, address it and bring it to Belinda. Belinda BARKED that she, the customer had to pay for the envelope. However, It only sounds logical that when you ship a package you pay for the envelope & postage simultaneously to avoid double transactions.! Only Logical Now! Furthermore, even if there had been 2,3,4 customers ahead, that gives Belinda no right to treat a customer in any demeaning, disrespectful or grotesque manner. Even if "it is her store". By saying such a quote she's basically saying: she can serve only who she wants... Well, congratulations! you don't need everyone's business, only those who Belinda accepts. I see that you also tried to twist matters, by making the customer the villain and Belinda the victim. How convenient, Belinda is the one that belittled the customer and was unwelcoming. I agree that Belinda has biased issues and maybe one day she'll get a taste of he own medicine. How sad for Belinda and how sad for George, to have to defend a partner like that in our society.. And please don't respond, anything you say will leave you like Thumbelina... Very tinny. read more

Today on 9/19/16, I unfortunately had the opportunity to meet Belinda! I just moved here to the area for graduate school and had to mail my friend a birthday gift in NYC. I arrived at approximately 4pm and Belinda ignored me as if I were invisible even after my gentle greeting of "Hello, how are you?" I decided to take an envelope anyway and write my friends name and address since her birthday was today; because I would not have the luxury of time due to my heavy coursework. The other young lady behind the counter was obviously helping a customer and there was couple filling out their information on the computer near the wall. I asked Belinda if I could please ship my small package and she barked at me that I had to pay for the 8x12 padded envelope that cost $2.41, so I asked her why could I not mail my package. She couldn't answer me with a logic response but retorted in such a vile and vulgar manner, that I then responded to her by saying "In a world of social media, you shouldn't speak with customers in a nasty way." She said she didn't care because this was her store. I called UPS corporate right a way and patiently waited an hour to speak with a representative. I told them that Belinda forgot that this is America and shouldn't disrespect her customers. Since she spoke in an Asian accent perhaps she didn't know what country she is currently in now! Sadly, I could have been a secret shopper or the CEO of UPS, furthermore there are people who would love her job and do it well with outstanding customer care. Please avoid UPS store 2826 by any means necessary. Belinda has no grace and isn't human enough to treat people with kindness or dignity. read more