I just heard the news that Norm has passed away. I really don't know what to say because he had…read morealready been over 80 years old and still worked there. The whole time I was wondering if he had made any plan to pass his business on to someone. I guess we just have to wait and see.

Norm has been taking care of my mail for twenty years ever since I retired and started traveling…read morethe country in my RV. I would pick out some small town where I would be traveling through in a few days. I'd call Norm and my mail would be waiting in general delivery when I got there. Flawless.

Cool little UPS store, first time being there and the young lady at the register named Skyler was…read morevery polite and had great customer service skills. She actually was engaging with me throughout the whole transaction and after. I asked her how her day was going, and she actually was sincere with me and said she was getting things accomplished first thing in the morning, even though she's been having customers back to back, which I found that refreshing considering a lot of people these days and Customer Service just say, I'm here or just another day at work. Thank you, Skyler for your great customer service skills and making me feel welcomed. I pray you get paid more than minimum wage because you deserve it..!! Suggestion to the owner... I wish you would at least put the holiday stuff on clearance I was told nothing ever goes on sale or clearance here because I asked because I was looking to buy something's from the passed holiday...

Don't use this place used it to ship a package to Port lions they ended up using the postal service…read moreand the. Package magically disappeared difficult to work with both places for insurance purposes they both put the blame on each other just use USPS

Ashley at Matanuska Mailboxes offers the highest level of customer service and care! She goes well…read moreabove and beyond to help make her clients happy. As long as I am in her box area, I will not rent a box from any other business!! If anyone has any doubts about getting a box through Matanuska Mailboxes, put those doubts to test and let Ashley provide you with service that is not matched by anyone.

We have enjoyed using Matanuska Mailboxes. We like being able to get put Mail close to home and…read morethat it is secure. It has been a great thing for us. I would highly recommoned using their services.

Friendly, clean, timely and professional. Our large package was no problem and was able to go out…read morethat night. The price was consistent with previous times we used same box a year ago for a like item and the cost was approximately the same with the added insurance.

Ava needs a raise or some serious recognition at the least. She handled some very rude guests in…read morestore while on the phone with another disgruntled guest and stayed calm and graceful. Her kind demeanor did not change as she hung up the call and continued to serve the other guests waiting.

I came in to return a faucet to Amazon. Coming in they were so friendly. I had zero line to wait in…read moreand they were fast. The only thing I don't care for is the parking lot which isn't directly on UPs anyways. For returns I love this store.

Don't use this store to notarize anything…read more They notarized a document incorrectly, which made it invalid for the DMV and caused serious delays and consequences for me. Because of their mistake, I had to come back and redo the exact same paperwork. When I calmly explained what happened, there was zero apology and zero accountability. They just notarized it again and acted like it was no big deal. Notary work requires precision and basic competence. This store showed neither. Their carelessness created real problems for me, and the complete lack of responsibility afterward made it worse. I would absolutely not trust this location with any legal or time-sensitive documents.

Visited pre-Christmas when it was moderately busy. The line moved quickly and efficiently. Service…read morewas friendly. Recommend this location whenever you need their services.

Everything was great until I closed down service. Come to find out that in the fine print of the…read morecontract, which is even acknowledged by corporate, is a clause that if you overpay for time on a mail box there is absolutely no refund. You're encouraged to pay months or even a year in advance, but once they have the money its gone. I was told by corporate that I should have read the fine print. It's a monthly service, billed monthly, but they don't have an auto pay feature so they require you to go to the store and stand in line to make a monthly payment. Payment in advance is convenient for the customer and certainly advantageous for the franchise.

I mostly use the store for returning to Amazon and have no problem…read more When I did ship an item to my friend in Ky. They packed and shipped with no problem. It was expensive but I thought worth it. I was reading the other reviews didn't see anything current ? As want to send something of value with them but now wonder if I should?

Brought items in to be copied. Had the same package copied less than 3 months prior @ $248. Clerk…read morecharged $509 and refused to cancel the order after running our card. I called the Wasilla UPS Store and was quoted the $248. The clerk was extremely rude, refused to refund or credit the order down to $248, and told us the reason they charge twice what other UPS stores charge is because of 'inflation.' I asked to speak to the manager or owner and the clerk refused to give me names or contact info. This Palmer UPS Store IS NOT a company store. It is a knock off franchise owned by a Don Johnson. DO NOT GET RIPPED OFF. Drive up the road to the Wasilla UPS Store.