Service so good everybody working there so helpful and nice never had issues or problems with anything

I ran to this store because I had a package to return. I got there (like many others) About 40 min before they Closed. I had what I got from the vendor scanned by the guy at the counter. It wasn't the right thing. He politely told me I'd have to go back online and try again. I was determined not to have to make another trip and sat in my car struggling with the website, Changed my password 3 times--no fun. Finally, a bit harried, I went back into the store with my open box. "Thome" who had helped me before, kindly took the box, taped it up for me and printed the label for me as well! He did all of this when some places employees would be more concerned about getting out on time than giving great service. Thanks so much Thome!! You're a cool guy and you're going places!! You'll also be bringing repeat business there ! Have a great day! God bless' -Christel read more

We needed to have a bunch of papers notarized for my mother in law and Madison (?) was so kind and helpful!!

Madison was efficient, knowledgeable and friendly during a very busy season! It was wonderful to see all of the team working together to get customers what we needed in the kindest yet quickest way. It was clear that everyone was doing their best to be helpful even though there were many of us who left our holiday shopping until the last moment. What a great group of people here! read more

Staff is friendly and extremely helpful. The lines get long but they move fast. (and if they don't, it's because they're politely waiting for the customer because they didn't have their stuff ready when they walked up) But anyways, they go above and beyond to help point you in the right direction. All the people behind the counter are pleasant and well mannered read more

Today's experience was a great one... - Greeted immediately on the way in - Friendly and available as soon as I got to the counter - Patient as I needed to pull up my Amazon return codes - Quick processing of items (I had three) - Offered a receipt and tracking - Didn't have me sit there to watch them pack the items - In and out in 3 min (or less) In the past it has been a grueling experience with long waits and confusing processes. My complements to the morning staff on 10/07/20! read more

I came here for an Amazon return and the whole process was very convenient. As soon as I came in I was greeted and immediately helped by a staff member. There was one other staff member helping another customer. The process to return my item took literally 30 seconds. I appreciate this easy way to return items without having to ship the item back in the mail. The area around store can get busy since it's surrounded by other stores and near the cross section of Randall Road and Algonquin Road, but there was still plenty of parking available on a weekday evening. read more

Helpful folks but the store can get busy! Came in on a Friday night and it was BUSY (like 10 people in line!). After we got through the log jam of people. The people here are patient and helpful: that is what you want! read more

1 Employees at this location has no customer service skills at all. Short Asian lady ?, doesn't say" hello", "how may I help you", or " thank you" That to me is a sign of " I don't give a shit about you "mr customer" !!! I will be taking my business to the Huntley location !!! read more

Every year, I host a toy drive. Not wanting to give my address out to the world, I enlist the help of a personal mailbox at this UPS store. The staff at this location is very friendly. Occasionally, I'll walk in and they'll recognize me and my mailbox number right off the bat. They've also never caused any drama with the fact that I am renting a small box, meant for letters, when I do occasionally receive packages or larger parcels. When a package arrives, they can usually find it very quickly. And when I accidentally dropped my key in JUST the wrong (or right) spot for it to get stuck between my car's drivers seat and shoulder rest, they were very kind to offer me a second key. A nice perk of their mail boxes is that they alert you to when you get a package. I like knowing that there's something bigger than a letter waiting for me! Located next to the Baskin Robbins and right off of Algonquin Rd, the location is convenient (when there's not construction on Randall or Algonquin). Being in a strip mall, the parking is ample. I usually park in the big lot, which makes for a bit of walking, but there's a narrow strip of spots right next to the UPS store for those who don't mind the narrowness. My main concern with the UPS Store is that it seems that the price of the box goes up every year I rent one. That, or the minimum you can have a box is longer than I had the year before. However, I'll take this over a USPS box any day. read more

Was just in here today and got wonderfully friendly and efficient service! Emmanuel was the young man who helped me and he was friendly, quick and knowledgeable! Have never had an issue with this location and am always in and out like I hope to be! read more

If you want to go to a place that will know your name, treat you like family and make you feel like an actual person and not a number- go here! This ups store has always been kind and considerate to all of their customers. Zack who works there is an all star team player! I was there on Christmas Eve and someone was dropping off coffees to their entire staff and it was only him there. He asked if I wanter one because he was the only employee working that day. He was so thoughtful and kind to offer that to a customer. Thanks for always making my experience a great one! read more

Busy time of year! 8 people in line when I arrived. Out and back in the car in less than 5 minutes. Just sending a box but it looks like they have a range of services. Parking is somewhat limited due to the other businesses in this strip mall but it is easy to find and close to Randall Road. Gentlemen was friendly and helpful. I observed him do a kind gesture for a elderly woman while I was there!! Nice job. read more

As a selected carrier for Amazon, you shouldn't be charging customers to print out shipping labels when they didn't realize Amazon didn't send a QR code! None of the other UPS stores in the area does this but here. Terrible customer service! read more

I have visited the UPS store in Algonquin frequently. I truly appreciate the top notch service I receive. The staff is both efficient and friendly. My shipping packages are ALWAYS taken care of in a professional manner. read more

This place is the reason they need negative stars. Not only are they completely incompetent they are rude and actually offensive to any poor suckers (Customers) that are unlucky enough to come in. I came in for a simple mailbox here. It took almost 45 minutes to get it set up while the person ringing me up fumbled with the computer. No key and it was so confusing, he actually never returned my License and ID. I was very patient and understanding as this went on, even trying to balance watching my 4 year old as he waited with me. I came back after the holiday to the rudest and angriest employee I have ever encountered. I told her about my ID and she retrieved them and literally through them across the counter at me. Then I asked her for the Key (where she was snapping at me if it was a PO Box or Mailbox - not like the number should clue her rocket scientist brain in) and that of course was not there. Lastly I provided my Articles of Incorporation to add my business name, and then she lost her mind. Employee of the Year then yelled at me for why I set it up as a Personal Account (not business) and got over the top upset. I of course did not set it up this way (I provided the business info and materials at the chaotic set up) and said I had a enough. I stormed out ... just could not take anymore abuse after this series of f'ups. This place has worse customer service than the worst fast food place. No one seems to want to work there ... and customers just irritate them. Stay FAR away and let this place close down. I struggled to get a refund for the fee I paid, and have no interest in ever returning again. read more

Phone number is wrong .my package not delivered.8 days 36.90.wanted person to take the bus and pick it up. Betty weaver read more

I mostly only go to this location to drop off items that have UPS pre-printed-shipping labels...I much prefer USPS, as a rule. When I drop off, the staff always seems put out, but not "rude", perse...but wait... On three different occasions, I've taken items to send and I always regret it. The staff is so arrogant and the fake-bake (seriously George Hamilton is his role model) manager/owner about lost his mind when I let him know that USPS was quicker and cheaper. He insisted that wasn't the case, talked about the $100 worth of insurance that I'd get for FREE (he kept saying it like that as well...FREE!!!!!). I told him that had it not been snowing and rush hour, I'd be down the road at the post office....the price he charged me to send a very small envelope/package to the neighboring state was $12. $12 and it "should" get there within 5 business days. Rip-off. Completely and utterly. Add to that, the lack of customer service and I'll happily wait in line for a harried clerk at USPS any ole' time. Seriously, go elsewhere...6 separate reviews can't be too far off...! read more

I went into here by happenstance to see if they made copies. They do, thank goodness because after several disastrous and disappointing days of dealing with Office Depot, this place surprised me. Friendly helpful and when they made my copies they cut them at no additional charge. I almost cried because this saved me soooo much time. I wish I would have brought my stuff to them earlier. Thank you for such great customer service. read more

I was a long time customer at this store. I mailed a package for my daughter's birthday back in OCTOBER. The package was delivered slit open and empty. NOT damaged. They even took her birthday card out I am sure looking for money. I did everything I was suppose to do. I was told my claim would take about 6 weeks at the most. We had pictures, we had invoices, we even returned the slit open mailer envelope. I replaced my daughter's present at my expense because now it is FEBRUARY and I still have not been compensated for my losses, the shipping, the mailer, the card, the presents, NOTHING. I was told this week that UPS now thinks they might have found some her products and will try to deliver them. ?? What ?? Someone stole them and this is expensive makeup and you think we would use it now?? Plus I already at my expense replaced the present so I am out double money Now??? The manager Patrick tells me because he is privately owned I can not go directly to UPS with this. Warning! DO NOT USE UPS STORES since they do not take responsibility for their business and then tell you, you can not contact UPS directly. This is outrageous. I will repost this every week until I get a resolution to my theft. ! Going on 4 months now. Outrageous Chris Karns read more

Too expensive for packing services sucks every cent out of you will not be back $78 to pack a large box? Rip off Took my item in the back went to town packing it given they did do a good job packing it but never told me that they were going to charge me $78 never quoted me what it was gonna cost include that they were about to rip me blind I mean he went to town on me big time $$$$ and $$$$$ oh $$$$$$ and more$$$$$$$$$$$$$$$$$ One of the employees even mentioned while I was there that people are usually shocked and don't want to pay the unbelievably horrible prices this guy charges I could've seen 50 or $55 but $78 for a 22" x 22" box read more

If you would like your scanned documents to be upside down ask for Anthony. Then he will charge you to redo his mistake. I'll go to another branch from now on read more

i would give no stars if it let me these people are very rude extremely over-priced understaffed i will never go there again zero customer service go to the fed-x on randal - much nicer staff and cheaper!!! read more

I went in to ship a parcel to California. There was only one other customer finishing up in line in front of me. When I was served, the associate quickly and expertly typed in the address information that I had provided. I asked to get my email address in as well for tracking and notification, and this was done in a flash. Yes, it cost a little more than USPS would have done, but in return for that I got the ability to track that parcel from office to office right across the USA. The store was neat and clean, and the service quick and business like. They gave me a supply of shipping forms to fill in in advance to make things go quicker next time. I shall be going there again. read more

Listen to the other reviews. They are correct. My wife brought in a box to send out. The woman was completely rude. Absolutely no customer service at all. Do not go here. read more

Ed was very friendly and helpful. Saved us money shipping 2 packages to the same place.

Always very helpful and efficient. I'm usually out in less than 5 minutes.Employees are helpful, courteous, very professional and friendly. Keep up the good work! read more

I'm from out of town and needed to ship some things home. As soon as I walked in the store I was greeted with smiles and greetings. The staff was so friendly they even gave me hot apple cider and a cookie. I was able to ship my item and get outstanding customer service. Best UPS store I've ever been too. read more

I would give this store a zero if I could. I was returning some equipment to the manufacturer and HAD to use the UPS store as instructed. The owner couldn't pull up the account on his computer. The whole time he kept yelling at me that I didn't know my account number. Then one of his employees tried to enter the account number. The owner yelled at him he was entering too many numbers. At that point, I said I would take my business to another UPS store. He proceeded to yell at me more, accusing me of not being nice to him. He even said I (the customer) was condescending to him. The owner was beyond rude. Calling customer names is unacceptable. This whole ordeal was BS and I told him so. I took my business to the other UPS store on Huntley Road (by Randall) and had the best service. The owner was super nice and very informative. Oh, and he pulled my account up on the computer the first time. I will NEVER go to the Algonquin UPS store ever again! NEVER!!!!!!!! read more

I almost didn't go here because of the bad reviews! But it was right on my way so I braced myself and walked in anyway. Nice clean organized store, and a very kind gentleman took care of me very well. No problems at all, don't be scared to go here! read more

The UPS Store - Shipping Centers Near Me - Algonquin, Illinois

Came in for a quick drop off for a package. The staff was Really friendly and helpful. They also gave me some coupons for an upcoming promotion. I like the location of the store because it was easy to get in and out of the parking lot. read more

Awesome staff and fast service! We have used this location for over ten years and we have never had any problem. Very professional and convenient. read more

Great, fast service. Everyone here is a pro! I love the fast service & staff that know what they're talking about.

grateful to have utilized this up store location. great team of people!!! which is the plus to service the community. always going out of their way to see to every need i ever had with my mail, postage & handling of packages {coming in & going out}, & humoring me to pick the number of my box. yes. i'm serious. yes. i am ready to have my business cards made now! see you soon guys! thank you for your devotion & hard work, day in & day out, month, after month, year, after year! you are appreciated!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Always very friendly and helpful. I have had them go above and beyond when I shipped large packages. Never disappointed.

During the brief period I lived in Algonquin I shipped a few packages from this store. The employees were a lot more friendly and helpful than this crabby guy that worked at the one on Diversey in Lincoln Park. I think that store is closed now, probably because that guy was always in such a bad mood. Anyway, I never had any problems at this store and there is parking. read more

Good service. They acknowledge you right away, even if you have to wait. They they take care of whatever your need is and they offer solutions if you don't know all options. read more

I occasionally need to have things sent from my parents house in Crystal Lake to myself out in Washington State. I know it's a long distance and all, but when I ask the UPS store in town here how much an item will cost to ship from here to my parents, the cost is always much cheaper than this store. I'm not sure what it is, whether it's just price gouging from the owner or what. Golf club quote from UPS here, $87, cost to ship from this store, $120. Christmas present that cost Amazon nothing to ship to my parents (less than a pound in weight, not larger than a college text book in size) $28 to ship from this store, and takes 2 weeks to arrive. I've been told from people who live in the area and have used this store that they will literally drive the extra distance to go to ANY OTHER UPS store just so that the shipping will be cheaper. Go anywhere else for shipping. Anywhere else. read more

Love this UPS Store. The employees are always pleasant and helpful. I ship parcels quite a bit. I am always helped efficiently. I won't go anywhere else. Keep up the good work! Thank you. read more

Well, I waited a while to see whether things would change and I'm happy to report that, in general, there are more positive staff attitudes. So, a 4-star rating in that area - thank you for making consistent improvement! Even a neutral attitude is better than an angry one, and attitudes here are now typically neutral or better, and I feel fine visiting the store again on a regular basis. Again, thank you for responding to requests for improvements here. However, while there has been some overall improvement in the right mail being delivered to our box # more consistently - and accuracy is really important to box holders, so thank you!!... - there is still a lot of room for improvement here. Unfortunately, I've still received other people's mail. Sometimes, it won't happen for a while, and I take it for granted that since I'm in a hurry the mail I received in the box is mine. Now, I suppose that's no big deal if it's some company promotional mailer or sales flyer, but I have accidentally received or opened sensitive letters like an insurance explanation of benefits, for instance, that I was confused about until I realized it was addressed to someone else. That is not the only instance, and it still represents an ongoing risk to box holders that other people are receiving and opening their sensitive mail documents - even if it's completely accidentally. Because of the risk of mail fraud and identity theft, there really does need to be some ongoing process to double check mail accuracy to protect your box holders. So, please do that going forward, and I'll be happy to update my review again at least another star!!! For now, I would like to give a 3.5 star for the overall improvements, but the star system won't allow it. However, perhaps given that accurate mail delivery is really important for box holders, and since it still needs some solid improvements so it is delivered accurately consistently, perhaps 3 stars is okay for just a little while longer...please help us out on this one, guys! You can do it!! I, for one, am grateful when you get it right. So, thank you for all the times you do. And you probably know how to make the improvements needed to get it right all the time, and you're the only ones who can do whatever is needed to get it done. So, please treat our mail at least as carefully as you'd want us to treat your secure mail documents if the situation was reversed. Thank you in advance for doing whatever it takes!!! read more