Well, I waited a while to see whether things would change and I'm happy to report that, in general, there are more positive staff attitudes. So, a 4-star rating in that area - thank you for making consistent improvement! Even a neutral attitude is better than an angry one, and attitudes here are now typically neutral or better, and I feel fine visiting the store again on a regular basis. Again, thank you for responding to requests for improvements here.
However, while there has been some overall improvement in the right mail being delivered to our box # more consistently - and accuracy is really important to box holders, so thank you!!... - there is still a lot of room for improvement here. Unfortunately, I've still received other people's mail. Sometimes, it won't happen for a while, and I take it for granted that since I'm in a hurry the mail I received in the box is mine. Now, I suppose that's no big deal if it's some company promotional mailer or sales flyer, but I have accidentally received or opened sensitive letters like an insurance explanation of benefits, for instance, that I was confused about until I realized it was addressed to someone else. That is not the only instance, and it still represents an ongoing risk to box holders that other people are receiving and opening their sensitive mail documents - even if it's completely accidentally. Because of the risk of mail fraud and identity theft, there really does need to be some ongoing process to double check mail accuracy to protect your box holders. So, please do that going forward, and I'll be happy to update my review again at least another star!!!
For now, I would like to give a 3.5 star for the overall improvements, but the star system won't allow it. However, perhaps given that accurate mail delivery is really important for box holders, and since it still needs some solid improvements so it is delivered accurately consistently, perhaps 3 stars is okay for just a little while longer...please help us out on this one, guys! You can do it!! I, for one, am grateful when you get it right. So, thank you for all the times you do. And you probably know how to make the improvements needed to get it right all the time, and you're the only ones who can do whatever is needed to get it done. So, please treat our mail at least as carefully as you'd want us to treat your secure mail documents if the situation was reversed. Thank you in advance for doing whatever it takes!!! read more
