I cant say enough about how great the employees and the service are at this location. I run a business and require a ship to site since I am unable to be at my warehouse 9 hours a day to sign for packages. Also since UPS closed both of their company locations a while ago I can only drop shipments off at a UPS Store. Staff always seem to be in a great mood, maybe due to how the managers run the show. I was a staff sgt in the army and happy troops come with good leadership that cares about them. Yes, there is a UPS Store closer to work but I am in and out of this place so fast I am staying with them. They also have a dolly out front if needed that I dont see at other sites where you have to ask for them to pull it out. Again, I cant say enough about how great the staff and service are at this store. More companies should be run like this. I will be with them for the next 20 years. read more

There are no mailboxes at this location and there haven't been for months. Other services are available only sparadically.

Cade was amazing. I needed help getting something I left at a hotel in Arkansas shipped back to me. Cafe navigated ups.com for me, created the label so I could email it to hotel. He was fast, polite and I appreciate his help so much. The ups store in Rio rancho said they couldn't help me - so appreciate Cade's help even more! read more

I was forced into this store, as the Golf Course Rd store closed abruptly. I've been very pleased with this new to me facility. The staff are extremely competent, courteous and friendly. Thank you for making this somewhat painful transition less stressful for my husband and me. Looking forward to a new steady mail home! read more

I went into this location to trace a package that I sent with them only to be ignored as I continued to ask questions. Finally, I had to raise my voice to get attention because it was a hangout session. They were not the least bit interested in helping me locate my package. Somebody from the back came forward because there was three clowns in the front when he came to the front I explained to him what was going on and I needed help tracking it and he said he has no idea what to do but he "thinks" that there's nothing that can be done either you know or you don't so we went round and round a few minutes. He still didn't have a clue about anything. People have busy lives. This is the last thing they want to deal with. As far as value is concerned with this kind of customer service, there is no value because it's justice derelict as USPS . Ridiculous actually. Every time I think Service cannot get worse, it proves me wrong again. Something has to be done with all these people that are just getting paid to hang out and do nothing and completely. Ignore the customer as if they're not there. read more

The UPS Store - This is in the lobby of UPS on Ellison. This is an example of the quality of service. It is being allowed or ignored or both for all I know. - Printing Services Near Me - Albuquerque, New Mexico

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This is the worst customer service ever! I ship frequently. This place has severely damage two items. One item was $5,500 piece of artwork THAT I PAID THEM TO PACK. The other was a $500 piece of audio equipment. Both items were insured. Both items were damaged in shipping with pictures to document. They refused to pay the insured amount and handed back the damaged items basically saying too bad. What choice is left but to take them to court? The manager said he would check on things and put in an appeal. He never answered multiple emails or phone calls. 6 weeks later the claim was denied and he showed me the original denial. There was no appeal. I asked if I could talk to the owner and the owner refused to meet with or call me. BEWARE!!!! GO anywhere else. I now use FED EX and have had a good experience so far. If I am force to use UPS then I go to the customer service center which is not a franchise and will honor an insured item. read more

This shout out is long overdue.....this location has been my shipping go to for years, and I have to say, the staff consistently goes above and beyond to help me with each service, and always with a smile. I have brought items in to be packaged using the DeCluttr app, I have made countless Amazon returns, mailed a bazillion Christmas packages, printed way too many documents to count (so relieved to be able to do this since I still haven't replaced my home printer), sent a surprising amount of faxes (because really, who uses fax machines anymore???), made tons of copies...even shredded some docs.....with the utmost ease. So grateful for this staff and this location, I'll be a customer for life!! read more

Best UPS experience I've ever had! I got my finger prints done and the young man that helped my brother and I was exceptional. I didn't catch his name but we need more people like him in the workforce. We got everything done in less than 10 minutes! I will be returning to this location. read more

We have been using this UPS store for over a year now and I can't say enough good things about their employees, the service they offer and the convenience of getting our mail there. We get emails when we have a package or mail waiting to be picked up, which is so convenient. We don't have to waste time stopping there just in case we have mail. Rarely have I stood in line to pick up packages, unlike having a box at the post office. I think I stood in line one time and it was during Christmas which is to be expected. This UPS store is the place to be if you want quality customer service, convenience and above all, security for your mail and packages. read more

If you are looking for a Mailbox this place has the best service you will get anywhere! If I need anything I just call them, they know exactly who I am, what my box number is and drop everything to help me. I will be keeping this mailbox for years to come. read more

Workers are very slow and need more training! They also need to be able to keep track of what customer is next and fix their mistake without a deer in the head lights look! read more

Don't come here to get fingerprinted if you need a printed receipt, they are not equipped to give you one. You'll leave with a ID number in a sticky note. The store manager could not help: read more

Couldn't be better. On two separate occasions I walked in with stuff to ship and not the faintest idea how to do it, and they fixed me right up. One of those times I put a Mason jar of home canned mint habanero jelly on the counter and said, "this has gotta go to Houston", and the friendly lady said no problem. She did all the packing for me. I will never go anywhere else. read more

This UPS Store is the best I have been to in Albuquerque! The owners are friendly, knowledgeable and helpful. They went way out of their way to help a distracted, rushed customer (me!) during the Christmas rush. They helped me package some large items for delivery, offered to call the company to get more specific shipping instructions & called me back with updates. WOW Customer service! read more

We just moved here from another state and needed to rent a mailbox. The price is reasonable and the service is excellent. Not only do they accept packages, but I receive a text for every piece of mail I receive. It's so convenient, because I don't have to constantly check my mailbox (I know when mail arrives). I can go into the store after hours using a code to get in the door, so sometimes I collect my mail at 9pm! I've also sent packages out with ease. They have a notary and a fingerprinting service too. The staff is very helpful and polite. read more

In response to Rich C. Our goal at the UPS store is to have great customer service and work with our customers to come up with the best possible solution for their needs. To protect our customers security when fingerprinting, we cannot send any information to our printer. That is also true regarding emailing the information to the customer. If asked we can write down the confirmation number or put the confirmation number page on a USB drive and print it. I was informing this to Mr. C over the phone. I informed him with our current printer issues I would come in and get a receipt printed for him. He then cursed me out and hung up on me. We have never had a problem with EXP Realty in the past. My staff is very helpful and knowledgeable, I stand behind them 100%, Kelly Manager read more

We were visiting from California and needed to pack two pieces of art to check in on our return flight. The employees packaged them perfectly and quickly. The customer service at this location is outstanding. read more

Checked online prior to coming to the location to make sure they were open. Online shows that they are open until 2 for the holiday weekend. Arrive to the store and they have a printed sign on the door with "closed at 2pm" however the 2pm is scribbled out and replaced with a 1pm. SAD. read more

Left hand does not know what right hand is doing. Was told by one person it was ok to have UPS packages shipped direct to store as a premium MyChoice member, then manager chastised me and charged me $10 for doing so.When I tried to say I paid $40 for the membership, which I believed was supposed to enable me to ship packages there, she told me, "I don't work for UPS. These stores are all franchises." I don't need to be talked to like a third grader, especially by a manger who obviously doesn't train her employees very well if each one has a different theory on how this works. read more