Do not come to this location. I suggest the location near Montgomery and San Mateo. I have been…read moremultiple times for propane refill. It is either they are out of propane, not working, there is no one who is certified to operate, or someone is at lunch and I should give the person 30 mins. Poor customer service. This has been going on for a couple years now. Where is the manager? Who oversees this location?

I just wanted to get a propane refill for my bbq... I went there and stood in a line of 4 people…read morewith no acknowledgement, with one very young worker busy, the other, a bit older, was kind of just chilling, helped one customer, didn't do much. After 25 minutes of waiting, I finally made it to the front of the line: both workers got on their phones, ignoring me more. So 30 minutes in, the older gent asked if he could help, so I told him I just wanted a propane refill. He told me to put my tank on the scale outside by their refill station & he'd be right there. I did. I waited. And waited. And waited some more. I went back inside after 20 more minutes and the older gent was nowhere to be seen, the younger guy running back and forth. I went back to my vehicle and waited. Another 10 minutes passed. I went back inside but NO ONE WAS THERE!!! I could have robbed the place. Seriously. On my way back out, the younger gent ran past & asked what was up, so I told him I was waiting for a propane refill. He said he wasn't qualified to do refills but the other guy would be back soon. WHAT?!?! He left? Knowing how refills work, I even hooked up my tank at their station, just needed a key to unlock it. Another 10 minutes passed. The original 'gent' finally showed up and came over, looked at my tank, said he couldn't refill it, it was too old, then walked back inside (it's two years old). No apologies, just RUDE behavior and a lot of wasted time. My money was no good at this location... it was chump change I guess. No big contract, no sale. I'd rate them a -1 if I could. Over 1 hour of my time wasted for a 5 minute job. Nope. Don't go to this place. 26 Sept 2025 p.s. Home Depot rents & sells much of the same stuff for cheaper.

Had some complications with my truck rental this morning. But Andrea was an absolute pro in getting…read moreit sorted out. She was just fantastic explaining the charges and where the confusion was. And I just wanted to send a special thank you. As for the truck, it had 1300 miles still smelled new, and had no trouble at all.

Went to pick up my penske truck today 9/26/26. Had my confirmation number. Had my movers in place…read more I get there and the lady behind the desk tells me they do not have my truck and there are none in town. She proceeded to tell me to go check U-Haul or Budget. No apology and no care that they completely screwed up an already stressful situation. This was my first time using Penske and I will NEVER consider them for a move again. Horrible service. Complete disregard for the chaos they caused. They did not even call me to let me know they do not have a truck for me. So not only did I have to drive across town to pick up the truck, now I am having to drive to Los Lunas to pick up a U-Haul. I have never had any issues with U-Haul. I will continue using them in the future. DO NOT BOOK WITH PENSKE

Horrific! One hour before I was to pick up my truck that I had reserved about a week before, they…read morecalled to inform me the truck was being serviced and no other trucks were available at any of their other locations. This is typical New Mexico vendor service. These types of businesses work at making mediocrity the standard of excellence in New Mexico. This is why I deal with business vendors in Denver and Phoenix and only do business with NM vendors as a last resort. I do not recommend using Budget Truck rental, regardless of location.

WARNING!!! This truck was rented to me with a broken drivers seat, a mirror taped on with…read moreduct-tape, damaged tires, non-functional windshield wipers, and food/trash/dirt everywhere. I was also not aware that their booking system automatically chose the closest return location, based on my zip code, which happened to be an additional 6-HOUR round trip drive! After calling customer service, being redirected to the corporate office, they agreed to offer me a $30 refund, after I spent over $1800 on a one-way truck. What a joke! Do yourself a favor and use Penske!

I wanted to rent a van for 2 weeks from now. No vans available. None available for the foreseeable…read morefuture. The gentleman that I spoke with, kindly made suggestions for other places. But no cargo vans?!?!

I had a last minute truck rental I needed. I called and gave the specs on the type of truck I'd…read moreneed and that I'd need it in 30 minutes. I arrived and the truck was sitting in front of the building ready to go. The truck was also clean and sanitized on the inside so that I could trust that there wouldn't be any germ spread. I checked in with one of the customer reps and was on my way within 2 minutes. It was an awesome experience. Good job Ryder.

I had a bad experience here.I rented a truck which took at least 15 mins for the desk person to…read morehelp me ,then my bill went from 25 dollars to 48 dollars and they still seem to think I owe them more money after I brought the truck back with the right amount of gas! Ridiculous!Never rent here,weird hidden charges!

The staff is outstanding. even when the website made a mistake they honored the agreement. I very…read moremuch appreciate how they go above and beyond during a stressful time. use this company.

From the owner: Rent box or pickup trucks, and cargo vans for your seasonal and project-based needs. Whether you're…read morelooking for a one-time rental or a long-term strategy, Enterprise Truck Rental has a wide selection of vehicles.

owner was professional he worked with us needed the trailer an extra two days and he was awesome…read moredefinitely u good little business to work with and conduct business with

From the owner: Convenient Trailer Rental. Car Hauler and Utility Trailers Available. Call, Text or Visit Our…read moreWebsite To Reserve A Trailer Or For Any Questions You Have

Very professional, and accommodating. I will definitely go to this location for my moving needs, in…read morethe future.

On 10/13/2020 I called to have a hitch installed on my 2018 jeep renegade trailhawk. I was told…read morestaff could install this for me. I waited for two months for the tow hitch to arrive and was notified by U-HAUL located at 4020 San Mateo BLVD, Albuquerque, NM that the item was delivered and ready to be installed. I then called the location and again confirmed this was an associate. On 12/11/2020 I arrived and long story short was told that they did not know how to install the tow hitch on my particular model and I waited 45 min to wait for this answer. How do employees say they are going to work on your car but then tell you to your face that they don't know how to complete the work. Especially after waiting two months! Unacceptable.

I want to give a huge shoutout to Joylen at Penske Truck Rental. She was absolutely amazing from…read morestart to finish. Joylen went above and beyond with her customer service super friendly, professional, and incredibly personable. She made the entire process smooth and stress-free, and you can tell she genuinely cares about helping people. It's rare to come across someone who brings this level of energy and attention to detail. She didn't just do her job she made the whole experience better. Management seriously needs to recognize her talent. Joylen has all the qualities of a leader and would be perfect for a managerial position. Employees like her are what keep customers coming back. Thank you again, Joylen you're a star!

NEVER USE PENSKE TRUCK RENTALS Went to pick up my 26' truck today. Had my confirmation paper in…read morehand that they sent me this morning. I get there and the lady tells me without a care or concern in the world they do not have a truck for me and there are none in town. Then proceed to tell me to go check U-Haul or Budget. She did not even apologize for the inconvenience they caused. They threw my whole day into utter chaos. So now I am scrambling around trying to find a truck for a move across state lines where I coordinated movers to show up today. I have movers waiting at my house to move that I am having to pay why they do not move anything because I am now running to Los Lunas to pick up a moving truck from U-Haul. This was my first time with Penske and I will NEVER use them or recommend them to anyone. Now I know why U-Haul is the most popular moving company. I have never had issues like this when I used them. I am so irate with Penske and through reading other reviews this is a common issue with Penske and they do not give a crap.

A lot more secure than other self storage places I have been to. That alone made it a God send. The…read morestorage unit was not the easest to get into with large items. Put the payment on autopay with my bank. But when I vacated before the next month was to start, the autopay had been made by the bank. She said my money would be returned, it has not been returned yet. It has been one month.

Worst experience ever. The new manager has 0 people skills and doesn't make sense. She's also…read morerude. The place is not safe. The locks are hinged to door with a screw, it's a joke. My boxes had mildew on them. Do your self a favor and go elsewhere, this place is a dump. I'm an idiot for using them for my storage needs. I had items placed in storage when my dad died, this facility is close to where he lived. I should have used better judgment when picking a storage, but I was going through a lot and went with quick and easy. Huge mistake.