We love this place and we love Elaine. She's had some hard times lately and their hours keep…read moregetting shortened but they're consistently there when they say they will be and Elaine and her family members who help out are so nice.

Elaine here at Mail Bank is wonderful! It was great to know that my packages and mail were safe for…read morea very reasonable monthly fee. Can't recommend their services enough, even if you're just thinking about getting a mailbox I'd recommend going down and talking to her and Kim. It's absolutely worth it!

It appears this UPS store on Menaul is under new management...... nice to see. It was disappointing…read morein the past to see talented and knowledgeable employees leave. Mr Asif A is making changes for the better. He is supportive of his staff. He was super helpful in assisting me to locate a package i had misplaced in a recent move. He gave all the credit to his staff. I wish him and his team all the best. He really cares. He is a leader.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a…read morelow star rating. This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque. For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately. Then one shipment was left unrefrigerated and ruined. An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up. When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a "courtesy" for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox. So apparently the policy is: refrigerate medication for nine months, never tell the customer it's optional, leave a shipment out and ruin it, then explain afterward that the customer should have somehow known better. Even more impressive was being told that the store bears no responsibility because I didn't pick up the package fast enough. Apparently accepting temperature-sensitive medication and then failing to store it properly is not the issue the customer is. If refrigeration is not guaranteed, customers should be told before packages are accepted, not after a shipment is damaged. Based on my experience, if you have refrigerated medication, choose a different UPS Access Point.

Don't go. It's a fake store. Looks good , feels good , but if you need to printing something there…read moreyou can't d cuz the WiFi doesn't work. Then you could email to them but ir costs More that way. No.

Helpful staff, not a long wait, good price…read more Was using print and go service, employee was helpful since procedure seemed a little complicated

This place is so clean and the staff is very friendly and nice…read more Signor was very helpful with acknowledging me about all the services.Chris the manager always gos out of his way to help. Joey was amazing at packing my shipment for me. I highly recommend this location. Prices are amazing as well for the quality you get.

They are not helpful and are condescending to their customers. The manager was extremely rude and…read morewas not going out of his way to resolve my issue. He should not be in a managerial position.

The Fedex office on Juan Tabo and Menaul Technician: Joey…read moreMy printer broke and there were three documents I needed to print. I'll be the first to tell you I'm not very good with computers and cell phones. I thought I would give them a try. It was about 10AM Monday. I was the only one there. I had my laptop with me. Joey asked what it was that I needed and I told him I had documents on my computer, and could he print them some way. He explained how, showed me how to do it on my computer by sending them an email with the enclosures, and bam! It was done. Joey is a great guy. He was helpful considerate and patient with me, and got me out of a jam.

I've used this FedEx Print & Ship Center twice now (my wife uses it more often and likes it a lot)…read moreand my experience is that they're pretty efficient but that their phone game is unfortunate. Today I dropped off a package with a pre-printed label: although it was a "special circumstances" package requiring notification of the Fed Ex employees, I was out the door in under two minutes (probably closer to one). Fantastic - could never ask for better. The phone situation - ah, well - you've got to go through a phone tree and the fellow who eventually answered today was not the caliber of employee I usually associate with the successful Federal Express business. It happens. The value? Well, it's FedEx - it costs what it costs. It's generally reliable and I'm delighted that it's not the world of 50 years ago when it comes to package delivery. Anyhow, only downside was the phone experience - I'm not sure why the rating for this business is presently so low, but my experiences have been pretty good and I will certainly use this place in the future.

We looked at stores online and went to the Juan Tabo location but it was closed down. The next…read moreclosest location was on Menaul. Danielle was SUPER patient and informative, guiding me on how to scan my tax documents. The store was busy but clean and efficient. The pricing for scanning was really reasonable too. We were in and out quickly.

Not sure why they are closed at 8:30 AM when their advertised hours are 8-8. Some people really…read moreneed these services for work. This is an undependable location.

Yesterday (wed, 27 August 2025)I made a sale on eBay and prepared my items in a Sterilite brand…read moresturdy plastic tote. I frequently buy and sell auto parts on eBay, and many of the items I receive are shipped in similar totes. In fact, I originally received this very tote from UPS when it was used to deliver a transmission to me. I secured the lid with 16 cable straps so there was no way it could open. eBay directed me to the closest UPS store, so I drove there with the tote. At UPS Store #0105, the manager refused to accept my package and insisted that I purchase one of their boxes for $97. After a lengthy discussion, I asked them to provide a written statement confirming their refusal, which they declined to do. I then took the same tote to another UPS location, where it was accepted in less than 30 seconds. For context, the package weighed 51 pounds and qualified as a heavy package. When I explained that UPS accepts plastic totes as shipping containers, I was told they weren't sure if the driver would accept it. So is the issue the material or the size of the tote? Their uncertainty made it clear that they were making decisions without knowing UPS policy. In reality, it seemed they simply didn't want to accept it because of its larger size. Education is key. I strongly recommend that the management ensure staff are properly trained to handle shipments according to UPS policy.

Great communication and assistance on shipping boxes and printing docs. They called me to ask…read morepertinent questions before I arrived to pick up a print job to be sure it was right. They are friendly and attentive. All around quality.

Worst service, rude, unprofessional never solved my problem treated like a problem when they are…read morethe ones that didn't do their job correctly

the most rude service, i said i wanted my passport the fastest possible and payed for fast shipping…read morethey were so worried about kicking me out that he told me i would get in four weeks and proceeded to tell me rudely that only if someone dies in the family he could rush it yet i payed for it and was pretty much rushed out while he called over a new customer and didn't help with questions