The ladies there are always friendly and helpful. I ship quite a few packages consistently, and I've always had great service.

Convenient location. Plenty of parking. It is in the shopping center with Kroger and just south of the shops with Office Depot, so this is convenient for me to pop in while I'm running other errands. The staff is always polite & helpful. I go for: -Notary Public -Shipping -Shipping supplies read more

Great place. Have used to print signs for both work and home. Always go above and beyond in helping with design and making sure I get what I need. Have shipped many items here and they are always helpful. Great place pure and simple. read more

I had to wait 15 minutes for their printing tech to arrive to print my labels and another 10 minutes for the tech to get around to printing my labels. Turns out the printer didn't work with my labels. So I waited for nothing. read more

I've only used this location a couple of times and each time there's been something minor that has made sending a package more inconvenient than it should be. Last week was the last straw as they made a huge mistake that cost me a lot of time and money. On Thursday morning I paid $95 to have a Visa travel application overnighted to Texas with $500 insurance coverage. I paid for the overnight because it is a last minute work trip and the application process will complete within a couple days of me needing to leave. On Monday morning I received a call from my Visa professor saying they hadn't received it. When I called they told me "FedEx Express doesn't pick up every day but should be here sometime this week." If I wanted i to go out today I'd need to go pick it up today and bring it to a FedEx location myself - all with an attitude like I did something wrong. No one told me about this when I dropped it off. Train your employees better and tell them to be more professional. This store won't earn any more of my money. read more

A while back, I had prepaid for just under 1000 black and white copies, to be made as I needed them. When I recently went in to get some made, they had no record of my account, which for some years, was kept in a file. They made some that I needed then, leaving a substantial amount remaining. I was assured that they would look for the file and contact me. After hearing nothing for several days, I sent a couple of polite follow up emails, still with no response. A phone call also went ignored. It then made me recall a pattern that had developed with this store. There were 2 times in the past when an employee of this store packed and shipped 2 guitars for me. Both times they arrived broken and required insurance coverage, not to mention a delay and inconvenience to all involved. The first guitar was a $2000.00 instrument, and the second was valued at least $1000.00. The only guitars that didn't get broken that were shipped from this UPs store were the 3 that I packed later on. I knew then that I couldn't wager a third instrument getting smashed as a result of another of their employee's negligence. Then there was the time when the inside pages of a color trifold brochure were printed upside down. The owner, Tom, did attempt to make it right, but again, it took extra time and trouble, not to mention having to delay another deadline. This current issue incident of losing my account information for copies I paid for, and just blowing it off because they couldn't find a file that was misplaced is unacceptable. When I first enlisted this service with them a number of years ago, it was great. I had a key and was able to print after hours. All copies were then documented in the machine. Ever since changes were made to limit accessibility, there have always been issues. I believe that somewhere along the line, somebody thought that my account folder was just not important and tossed it. When I was there some months back, I confirmed before I walked out from shipping a Taylor guitar, what my paid copy balance was. There were about 900 copies remaining. What should have taken 10 minutes during this visit ended up taking 30 minutes, and another 30 minutes having to play clean up now in bringing this to everyone's attention. As another reviewer stated, the owner, Tom, comes across very friendly, but when it really comes down to customer courtesy and respect when something goes wrong, this guy is seriously lacking. Beware of UPS Store 1998 in Acworth, Georgia. read more

When I tell you... I couldn't have asked for nor did I expect such a pleasant and courteous experience. It brings me to tears to come into contact with associates like Tom. He should be commended for the AWESOME CONTRIBUTION he is providing to your team! I am committed to giving my future business to this UPS STORE location! read more

This UPS store was amazing this past Sunday. The young man who was working was friendly, respectful and he did a great job preparing my package to go out on Monday. I will definitely patronize this store again. Especially with Christmas around the corner and gifts to ship read more

I came in to drop an Amazon package off they are charging three dollars each package to actually drop off when you have a label this is absolutely Ridiculous this wasn't a waste of time thanks a lot read more

This UPS is absolutely amazing! Every single staff member that I've come in contact with is so helpful and polite, going the extra mile to make every visit the very best it can be. Tom always goes over and above with every single print project that I've ever come to him with. His level of care and attention to detail is second to none. So thankful that I have this UPS store so close to my place of work! read more

Tom at this location is great! I ordered some projects online to be printed at the store, and he gave me a call to discuss some of my choices. He used his expertise to offer some better binding suggestions, and I am completely pleased with how everything turned out! His suggestion 100% improved the function of my project, and his customer service is amazing. He walked me through the benefits of certain features over the phone in a way any print newbie could understand. I'll definitely be bringing my future printing projects to this store! read more

I was not home during a UPS scheduled delivery. I thought that I would send my package to the UPS store for convenience. Upon arriving to pickup my package I was told there was a fee. A fee for them to hold my package. Other better competitors don't charge a fee to pickup a package at their locations. I called the 800 number and was told that this location was a franchise. And that the franchise can make up their own rules. How can they be a part of UPS and be governed by their own rules. Then I was told by the rep that I needed a release letter from this location so that I could have my package picked up at the UPS hub in Acworth. I have never heard of such outlaw behavior. Don't have your packages shipped to the UPS STORE. read more

Manager comes across all nice but doesn't help with refund issue when ups failed to deliver on time. Paid an extra $60 for 3 day delivery that UPS didn't deliver on. Also his employee typed the address wrong and didn't get an apology. As long as shipments get delivered on time this store is fine. When there are issues the manager checks out and makes YOU the customer do all the legwork when it's HIS store and HIS issue. Not the way I run my business. Customer is number 1 to me but not to this manager. read more