A while back, I had prepaid for just under 1000 black and white copies, to be made as I needed them. When I recently went in to get some made, they had no record of my account, which for some years, was kept in a file. They made some that I needed then, leaving a substantial amount remaining. I was assured that they would look for the file and contact me. After hearing nothing for several days, I sent a couple of polite follow up emails, still with no response. A phone call also went ignored. It then made me recall a pattern that had developed with this store.
There were 2 times in the past when an employee of this store packed and shipped 2 guitars for me. Both times they arrived broken and required insurance coverage, not to mention a delay and inconvenience to all involved. The first guitar was a $2000.00 instrument, and the second was valued at least $1000.00. The only guitars that didn't get broken that were shipped from this UPs store were the 3 that I packed later on. I knew then that I couldn't wager a third instrument getting smashed as a result of another of their employee's negligence. Then there was the time when the inside pages of a color trifold brochure were printed upside down. The owner, Tom, did attempt to make it right, but again, it took extra time and trouble, not to mention having to delay another deadline.
This current issue incident of losing my account information for copies I paid for, and just blowing it off because they couldn't find a file that was misplaced is unacceptable. When I first enlisted this service with them a number of years ago, it was great. I had a key and was able to print after hours. All copies were then documented in the machine. Ever since changes were made to limit accessibility, there have always been issues.
I believe that somewhere along the line, somebody thought that my account folder was just not important and tossed it. When I was there some months back, I confirmed before I walked out from shipping a Taylor guitar, what my paid copy balance was. There were about 900 copies remaining. What should have taken 10 minutes during this visit ended up taking 30 minutes, and another 30 minutes having to play clean up now in bringing this to everyone's attention.
As another reviewer stated, the owner, Tom, comes across very friendly, but when it really comes down to customer courtesy and respect when something goes wrong, this guy is seriously lacking. Beware of UPS Store 1998 in Acworth, Georgia. read more