The young ladies that work behind the counter are completely amazing at this place. Polite and I've…read morenever had any problems.

I went in to get some important paperwork faxed, and the fax wasn't working. They asked me to leave…read moremy papers there and they would fax. I went in the next day, and my papers were gone!!! They could not find them, i hope they didn't give them out on accident. These were important medical records. I also never got a refund!

They were very awesome. Help me get an amazon return out. That did not want to be returned and…read moresaved me a trip all the way to lancaster

Fatima is an amazing worker! Was able to get my package shipped out quick and easy! She deserves a…read moreraise.

Terrible Customer Service…read more This FedEx location has some of the worst customer service I've experienced. The staff comes across as rude, impatient, and lacking basic customer-service skills. Simple questions are met with eye rolls, blank stares, or an attitude that makes you feel like you're inconveniencing them. If a customer asks a question in the store, the expectation should be that the employee makes an effort to provide a clear and professional answer--not simply tell the customer to "look online." You work for the company, so you should have a reasonable understanding of the services you provide and be able to explain them to customers. I also had an issue where an address was entered incorrectly. When I pointed out the mistake and asked for it to be corrected, instead of simply fixing it professionally, the employee made a fuss and spoke to me in a condescending manner, as if I were a child. Customers deserve to be treated with patience, respect, and professionalism. Mistakes happen, but how you handle them matters. This location clearly needs to improve its customer service and the way employees communicate with the people they are there to serve. Based on my experience, I would not recommend this location.

Quality of customer service really depends on time of day you go there, mornings is usually best…read more However, I feel generally overall it is improved within the last few months. I am leaving a one star review because I really want management to see this: PLEASE INSTALL AUTOMATIC SLIDING DOORS!!!! It is such a pain when carrying boxes with both hands and yet still having to open the door. I dont magically have a third hand springing out of me whenever needed. Carts are hardly available, and the doors dont stay open for me to walk in like normal. Because of this, boxes will get caught on the door and fall right off. Very annoying!!!! I've also had damaged items because of this! People in general are too stupid nowadays to even be polite enough to open the door, cant rely on them. They'd rather just stop and stare aimlessly. Please consider having an automatic door, it would solve alot of issues coming here.

Some of the employees have very bad attitudes. Made sure my item never made it into the USPS. No…read morebig deal just my IRS Forms.

This place was great when the Owner was running this business. . 2 of my packages have been stolen…read more Can't trust this place anymore with the employees they are hiring. Service is bad too the employees are not friendly it's like don't like their job.

Terrible business! Not sure what's the deal with the store manager but he's always rude and not…read morehelpful at all. I've had a few instances where my packages actually did not ship out from the store and I had to go question them about it. So not only did he lose my packages, I had to get the police involved because he threatened me. Absolutely do not recommend, would rather drive all the way down to FedEx just to get my business done. This guy is a joke, he should be arrested and have his business taken down. Like seriously, I lost packages and he's threatening me, this guy is a fucking criminal and no one's doing anything about it.

The service here is great, staff are professional and courteous, and it is conveniently located…read more Best decision ever was to transfer all of my postal needs here from Alliance

I arrived there for a service as a first-time customer. The place was clean yet cozy. A fan on the…read morefloor was blowing toward the customers for comfort. It was nice, and I could tell it was a small, independent business. Various items you could buy were displayed on the walls, such as erasers and writing instruments.; they even had car chargers and sunglasses. The two girls working behind the counter were very friendly and highly professional. I usually carry cash when I patronize small businesses, so I hope the business was grateful for that. Anyway, my business there seemed longer than expected because I had finger issues. However, the young lady did not give up on me. She kept trying, and I appreciated that. Regarding value, they were the cheapest or most affordable in my area for what I needed to get done. I will give this business a 10 out of 10 for every aspect of customer service, which explains my 5-star rating on Yelp. I will always do business there

The staff refused to process fingerprints. Everything was paid for, all legal documents on hand…read more They would not process. Negative stars, don't give them your business.

I came in today to pick up a package, I had never been to this location. I recently moved to the…read morearea and let me just say Frances hates her job and needs to be fired I rang the button once no answer ring it again and lovely. Frances answered being rude off the bat saying I only had to ring it once she proceeded to tell me that my package was big so I had to pull in. I went ahead and pulled in and had no idea where to go. I drove all the way to the back thinking that's where I was supposed to go. I get a call and was told to come back to the front before I even parked. Frances was already throwing signs with attitude. I get off the car and she is yelling at me. Being rude and disgusting. I feel so bad for the colleagues. I have to put up with this ugly human being she clearly hates her job and needs to be fired

CRAPPY UNORGANIZED SERVICE! I called before leaving…read moreTehachapi to let them know I was going to pick up my package I couldn't pull up my tracking number at the time because I was driving and I said I could give it to them when I get there. IN NO WAY did the lady on the phone tell me they absolutely had to have the tracking right away because it would take them literally an hour or more to find my package once I arrive. She should have told me it would take a really long time to find it when I was on the phone with her and that she absolutely must have it right away since they would have only one hour from the time I arrive to search for it. I waited one hour and in that time they two guys had only gone though half of 500 packages. So 250 packages/60 minutes is 4 packages a minute for one person and only 2 packages a minute when 2 people are looking. How pathetic! I can look through at least 10 a minute that means I could've actually gone through all 500 packages in one hour by myself! Now because of their pathetic performance of two men looking at only two packages per man for an hour I now have wasted a total of three hours an hour to drive to Palmdale in an hour to drive back home in an hour of waiting

Bad experience, dirty vehicle tows. She kept demanding and extra number. I said no and she refuse…read moremy business. Eventually got annoyed and went somewhere else. I'm glad I did got a warm welcome and they explained in detail the vehicle tow. They connected when returning I was out in 5 minutes I won't ever give this place my Bussiness

Great place and they have any service you may need from P.O. Boxes to notary and copiesread more

Didn't even realize there was a UPS Store located in this plaza, but it's honestly one of the…read moreCLEANEST UPS Stores I've been to. I came in to get some documents printed, and the whole process was quick and easy. I really wish I had gotten the front desk employee's name because she was wonderful and made everything super simple. The only downside was that they didn't carry any stamps. I'd probably call ahead if you're specifically planning on stopping by to purchase stamps. Other than that, great experience and excellent service.

Needed a notary fast... couldn't find one even at our credit union. (Some banks have notaries that…read morecan help you out with this service.) After checking Yelp i found The UPS store. Drove 5 minutes, upon arriving I was seen right away. Great service!!! Highly recommend if you are looking for a notary!!! FYI....was a good price too. Especially being in a pinch.

First time here got a tap card and the staff is helpful I will probably come back to see what else…read morethey have to offer. Attentive and fast so far so good

Bro ripped me tf off. Charged me for a bunch of faxes after I had just asked for copies.read more