Anthony and Brian sent by Twin Home Experts Consulting LLC found the entry point for the rats due to a sewage vent not being connected properly. With the help of smoke and camera . They found the issue. The issue was behind sheet rock and without the special equipment they used there would have never been a way to find the problem. The company does not do free estimates. They come out and guaranteed finding the issue to the problem. We have a three bed 2 1/2 bath + den home. The cost of finding the issue was $2800 Phase 2 involved Fixing the sewer vent pipe issue, putting in a rodent block in the clean out of the sewer pipe, setting up cameras and trap for any rodents left behind, coming back to dispose of the one rodent left behind, using the electrostatic fogger to remove all pheromones in the attic cost $3200. We are very happy with the results, since we had other companies come out that could not solve the issue. But the services of Twin Home Experts Consulting are not cheap. The total cost to us was $6000. We could have stopped after the determination of the problem and dealt with the rest ourselves, but we were concerned that we may not have the 100% guarantee , if something was missed and the rodents came back. read more

The Twin Home Experts - This is the sewer vent pipe behind the sheet rock the was not connected - Plumbing Near Me - Van Nuys, California

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Initially things started off positively. They were responsive and the rat situation seemed to be improving. After the first few weeks, they weren't very responsive to communication that there was still evidence of rats. A LOT of money was spent and their comment was we would need to shell out even more money for them to come back out just to look. No subsequent follow up calls or communications from them. Nothing. Stay away. They talk a good game. And charge a bloody fortune. Once they got the money, no follow up. Yet the rat problem remains. Hucksters. Don't be taken in by their online stuff. read more

They were the third company I hired...and the last. They got the job done!! Super professional, great service, and no more scratching in the walls!! They even caught the little sucker on camera, which I had full access to during the monitoring. Additionally, they found what no one else did...there was a hole in a drain pipe. No other company would even go under the house, but they went where the smoke led them and found the leak!!! Pipes fixed, rodents gone. Wasn't cheap, but you get what you pay for. I wish I'd found them first. Highly recommend! read more

David, one of the twins and owners of Twin Homes, has been just incredible to work with. He went above and beyond on our recent remediation, and made me wish everyone we've hired to work on our home was him. He is HONEST, which is a rarity these days, and a great communicator. This being our first home, I found his patience and willingness to walk me through everything in laymen's terms to be such great qualities. Can't recommend the twins enough! read more

I don't live local to this company. But I've watched their incredibly helpful youtube videos, since my recent move into a home which I found had rats. I've been overwhelmed about it for 2 months & didn't think I could deal with it by myself. I called the company out of desperation & spoke with Elmer, who was kind enough to give me advice on how to handle the situation. He gave me instructions on what I needed to do, so I plan to get a few tools on their website & follow his instructions. At least now I don't feel so overwhelmed. Thank you so much, Elmer. It was very kind service to someone who lives out of their area. read more

Purchased "RatVac" from these guys... great tool! Watch some of their videos, you will have a better understanding of rat infestation and what it takes to eliminate them https://www.youtube.com/@TwinHomeExperts/videos read more

We worked with Twin Home Experts on two major projects. For the first one, we thought we were dealing with a rat problem in our master bedroom wall. Our pest control company could not figure out where the critters were getting in and referred us to Twin Home. Jim and Dave have some very entertaining videos on YouTube that you must watch--it will give you a good idea of what they do. They use a smoke test that pretty much no one else is doing to find where there might be a hole in the plumbing, and where sewer rats might be coming in. We were convinced that was the problem, but it turned out it wasn't! They brought a team in and did a smoke test as well as a very thorough inspection. No holes were found but they monitored our small crawl space/basement with cameras and traps. After a few days, nothing was seen. It was decided that the wall needed to be opened up. Evidence of skunks was discovered and cameras were set up inside our walls which confirmed the presence of skunks. Twin Home DID find where the skunks were coming in, which were some small arches under our porch wall which we didn't even realize opened to a hollow wall that was a pathway straight to our master bedroom wall. The Twin Home team was super professional and thorough, they protected everything really well in our bedroom when they opened the hole, and did a very thorough job of disinfecting the area. They even created a little space totally blocked off with plastic where the wall was opened. Everyone on the team was very nice and helpful. However at this point, they referred us to All Star Animal Trapping to complete the job of capturing the skunks. All Star was excellent (I will have to write them a review next) and they did complete the job for us. The reason I gave Twin Home Experts 4 stars is that their pricing for opening up the wall was significantly more than All Star charged us for pretty much the same thing (they had to open up two more walls to finish the job). However, Twin Home did do a more careful and thorough job and video monitoring was an additional service they provided. I do think Twin Home really provides a premium experience. But if you are looking for budget, they may not be your guys. We again worked with Twin Home for a mold remediation. Dalton was our guy on this job, and he was great to work with. We learned a lot about different kinds of mold and how to prevent them. Through air quality testing, Dalton was able to pinpoint exactly where the problem areas were. His team came in and treated the problem with HEPA vac, disinfecting with an antimicrobial and fogging, as well as removing a baseboard and piece of wall that had been water damaged and infected with black mold. My husband was disappointed about the cost involved. You have to be aware that in both the case of the skunk problem and the mold remediation, the cost of repairing the hole in the wall was not included. So we had to pay a contractor to do that portion both times. Again I felt we were paying for a premium experience with Twin Home for the mold remediation. Dalton did his best to make sure we were satisfied and happy with the work. At the end he retested two of the worst areas and they showed NO mold spores! Overall, I am glad we worked with Twin Home and our problems were solved. It was just a very expensive undertaking so that was the only downside. Perhaps it was unavoidable. read more

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Incredibly impressed with Jim and Twin Home Experts. I got their number from a friend who had tried umpteen contractors to address their water issues, but only Twin Home finally solved it. When we found we had water in our crawl space I didn't hesitate to call them. Jim is extremely responsive (never left me hanging either by text or phone call), communicative and efficient. He explained everything that he did in the determining the source of water issue and shared videos of what he found. All in all, it only took two days from the time that I called until they figured out the source of our water issue. I wouldn't bother calling anyone else! It's clear Twin Home is absolutely the best. So happy to have found them and we'll be having them make the repairs. read more

The Twin Home Experts - Our crawl space was filling with water when it rained! This is the muddy mess they're fixing. - Plumbing Near Me - Van Nuys, California

Twin Home Experts was referred to us by our property management company for water damage / restoration in one of our rental units due to one of the weeks of heavy rain. Dalton went out and gave us a few estimates in a timely manner (one for a better solution and one for the best solution). We decided to go with the best solution which more than what we budgeted for but their great reviews on Yelp and Google gave us a peace of mind as this was the first time we were using them. Dalton was responsive and professional and worked with me to come to a price that worked for the both of us. His team was able to remove the wet drywall, treat and protect the affected area, conduct leak detection / moisture testing and provide a mold certificate. Dalton was very communicative and also provided detailed photos of the work that was done through text. He also recommended a contractor to do the follow up work which we also appreciated. Our main goal was to restore our tenant's unit as timely as possible. Overall, we are satisfied with the work that they performed and we are hopeful that their work will hold up and prevent any mold issues from coming up in the future to keep our tenants safe. Thank you Dalton and team for taking care of our property! read more

The Twin Home Experts - Clean work - Plumbing Near Me - Van Nuys, California

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We were extremely satisfied with Twin Home Experts. Jim and Dave were very professional, knowledge and helpful. They spotted and fixed issues that other inspectors and contractors had missed. We are incredibly fortunate to have found them. read more

Used Jim prior and have used him again - within one day notice he's been to the property, spent ample time on site, and repaired a problematic pipe situation. Very pleased with the communication and professionalism. read more

Great company and a pleasure to work with. Jim, Anthony and David were all dedicated to finding the issue and finding a solution. They're hardworking, honest, informative and punctual. Thank you once again! read more

Amazing job by Anthony and Brian with Twin Home Experts. They were very professional throughout the job and were able to identify the point of entry quickly of how rats were getting into our attic. This company offers smoke testing for vents on your roof, which no other company I have found offers. Through the smoke testing it was found that there was an opening in a sewer pipe in the wall that was allowing rats to go through the city sewer pipes and get into the attic. It was amazing that Anthony and Brian were able to open up the wall at the exact spot there was an opening in the pipe. Very impressive. It was money well spent as no more rats have been seen since!! Thank you Twin Home Experts. Watch the twins YouTube videos as well. Their videos are very educational and taught us a lot! read more

I had a broken drain pipe that caused standing water in my crawl space. Every plumber I contacted refused to take the job unless the space was cleaned first. That's when I came across Twin Brothers Experts, and I'm so glad I did! They handled everything from the cleanup to fixing the plumbing issue, making the process seamless. Anthony, my plumber, was incredibly professional and thorough. Elmer kept me informed every step of the way regarding costs and provided excellent customer service. I highly recommend them for their all-inclusive service and outstanding professionalism! read more

Absurdly expensive, at least for water intrusion detection services. Literally 4X more than a competing company. Giving them 3 stars for being on-time and responsive. read more

I am a disable vet who had a problem with rodents, Having an 1870 colonial, old barn. They flew out to help me with their expertise. They are the most advanced , thorough, knowledgeable, and professional company out there . Their kindness , generosity and genuine people who helped a veteran in need , I owe them a debt of gratitude. The cost for their service is worth any amount , but they were honest and generous. God bless the twins and his crew. read more

I don't enjoy writing bad reviews -- especially having previously given Twin Homes a glowing recommendation -- but after almost four years of emotional attrition, I'm done hoping for a positive outcome. Here's the timeline: As stated in my previous review, back in Apr 2018, I hired Twin Homes to locate and identify leaks coming into the south wall of my garage. Promised an end to the leaks, I accepted all of their findings and recommendations, paying over $35,000(!) out of pocket for them to tear out, reseal and replace the stone patio deck directly above. On Dec 2019, the leaks returned in the south wall of the garage. Twin Homes denied responsibility, but after I threatened to litigate, they attempted a second repair in Jan 2020 by tearing out and resealing a small portion of the stone patio directly above the south wall. But the leaks reappeared again just two months later. This time, they claimed it was due to gaps in the walls that just needed some $12 Home Depot sealant. So we took their advice and sealed the gaps. After a year of drought, in mid-Dec 2021 heavy rainfalls revealed severe leaking and bubbling in the south wall of the garage again. We attempted to reach them via email, phone and even certified mail, but they flatly ignored us. You can see a video diary of the leaks on Youtube: https://www.youtube.com/playlist?list=PLGSOLusgHZAhWc_G01UuTH6HC-i-SfWws So in early Jan 2022, we removed a section of the drywall and hired an independent 3rd party inspection company to assess the deck. Sure enough, they verified that the leaks were clearly coming from a compromised deck, noting Twin Home's substandard construction/repair work including failing to completely remove the rotted subfloor (as stated in our contract), failing to seal the deck drains to the gutters, and using cheap sealant not graded for decks among other shortcomings (see photos for reference). I would like to believe our experience was just a fluke, but based on the recent string of bad reviews and complaints posted on Yelp, Angi.com, and the Better Business Bureau, their poor performance appears to be a growing trend. They're not even a member of HomeAdvisor anymore, even though they proudly advertise an "elite" and "top rated" status on their website. Still not convinced? I checked the licenses of Twin Home Experts (#439600) and their front man Joe de la Fuente (#1046528) on the Contractors State License Board(CSLB). Twin Home's is currently "canceled and not able to contract" with a number of citation violations, and Joe's is currently suspended. Per the CSLB, "It is illegal for an unlicensed person to perform contracting work on any project for which the contract price is $500 or more in combined labor and material costs." So here we are -- $35,000, four years, three recurring leaks and countless wasted hours later - and rain continues to dump water and spread mold into the walls of our garage where our now-toddler used to play. A home is meant to be a place of comfort, rest and peace-of-mind, but Twin Homes has taken all those things, our hard-earned savings, and countless hours away from my work and home-life and left my family holding the proverbial bag. Please don't let it happen to you. read more

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My pest control company did not fix my rodent problem but gave me a link to a video by Twin Home Experts Consulting on the Ultimate rat blocker. When I called them, they came quickly, thoroughly analyzed and explained the problem. They offered helpful suggestions and solutions and fixed the problem. They are professional, delightful, dependable and honest. You will learn a lot from their Instagram video clips. They may be a little expensive, but they get the job done right and you will get more than your money's worth. read more

Jim and his team were amazing. I had a rodent issue and couldn't find the entry point gave them a call set up an appointment. They came out in a timely fashion and fully inspected my house after going in the attic and inspecting the exterior and doing a UV non-toxic smoke test which no other company does they were able to find the entry point. I highly recommend using this company. They are very thorough and very reliable. I will for sure. Recommend them for future use to family members and friends. Thank you guys for the excellent service and work. read more

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After working with another company for months and doing a lot of exclusion work myself, The Twin Home Experts came in and took care of the problem in one day. They were professional, knowledgeable and highly effective. read more

Very impressed with every aspect with "The Twin Home Experts". Knowledge, timely response, customer service, everything. I would definetly use them again. read more

Twin Home Experts came on time, was very professional and organized. They did everything possible to pinpoint the problem and entry points. They went above and beyond what I expected, so thank you very, very much, Dave, Jim and your entire crew for all the hard work. We are in a three-story unit so one can imagine the risk and work involved to get the issue resolved!!! read more

After 18 months working with another company our rodent problem remained. We called Twin Home Experts. Twin Home's use innovative methods to detect and monitor rodent intrusions. Their use of non-toxic smoke to locate entry points and utilization of camera's and tracking techniques to monitor rodent activity are awesome! They have expertise in plumbing which greatly enhances their effectiveness and they have developed special rat exclusion devices such as their "rodent blocker" which is installed directly in the sewer line. Their approach is very methodical and they clearly explain each step. In addition to the techniques and expertise we were especially happy with their dedication to resolve our rodent problem. We were fortunate to work directly with co-owner David who was outstanding with Follow-up, communication and his overall caring that our problem was resolved. Jimmy, the other co-owner provided very detailed initial information about their process and Elmer in the back office communicated very well with us! Thank you, Twin Home Experts! 5+ Stars! Rick & Susan. read more

There is no one better for all your plumbing needs. They are perfect. Jim, Dalton and their team are professional and thorough. They are reasonable and more than anything, they put our minds at ease and went above and beyond. read more

Twin Home Experts was our second company we had called for our rodent problem. The first company did an exclusion and set multiple traps. After 3 months, no success as we kept hearing the rodents in the wall. When I called Twin Home Experts, Elmer answered the phone and was very patient and informative about their process. The next day he was able to send a crew for an inspection. Enrique and his crew showed up and within less than two hours identified the entries. They provided an explanation and photos of their findings. They were also able to seal the entries and clean the major areas of droppings the same day. I was very impressed with the methods, work, and cleanliness of the crew. I would recommend Twin Home Experts for anyone with rodent issues. read more

Get another estimate! They're big time price gougers if they know you trust them to do the job. I checked their pricing after I had them replace my sewer line, by showing another plumber the estimate, and I overpaid by triple the normal rate. I do not recommend them for this reason alone. The work they did was fine. The price they charged during my sewage emergency was outrageous. I trusted them. Should have known better to trust a plumber. Get a second estimate, regardless of how desperate you are to have repairs done! Or prepare to over pay by a lot! Update: I posted this review a few months ago, but it disappeared. 11/11/21 Update: Twin Brothers Plumbing - now Twin home experts (expert scammers), dug under my concrete patio to replace the sewer line, and today the concrete patio collapsed due to a 6'x4'x3' void under the concrete where they removed dirt for the replacement. WTF? The twins & their workers suck! read more

What a wonderful company. I called to inquire and ask questions to make sure we were handling our mold remediation process correctly as the fault of the water damage is due to hoa negligence. Even though we had already started the process with another company these guys have such useful information and spent an extended time answering my concerns and talking through the correct process to handle this issue. You could tell they know their stuff and even recommended a mold environmentalist so we can get the appropriate clearance done before we rebuild. read more

Twin Homes earns 10 stars! They have rescued me twice in just the last six months. Their work is always perfect. Their level of expertise is unequalled. I wholeheartedly recommend Twin Homes. read more

First off, I loathe to give bad reviews, not because it will shed a bad light on a particular vendor, but because it states I made a mistake choosing one. Embarrassing! With some 31+ reviews, I enjoy giving my fellow Yelpers good news on honest businesses. But today, this is not one. I feel obligated to warn others about this outfit. Back story - Foul smell under the house, wife annoyed, no good. 3 weeks passed, because, I didn't smell anything! On 12/22/20, bam! I can smell it, ugggh! Gotta be a leaky pipe? On 12/23/20, I hit the net. Quick, wife not smiling, me- gotta get somebody in here quick! I made two mistakes that led me to this outfit. Mistake (1): Not only did I not read the negative reviews (which are many), but I didn't even check Yelp before making an appointment. Mistake (2): I didn't check the California Department of Consumer Affairs Contractors State License Board (which I do often); it can be found at https://www.cslb.ca.gov/OnlineServices/CheckLicenseII/CheckLicense.aspx Check this site before you hire any contractor, for any job. Rule #1: they must have a current license; Rule #2: they should not have any complaints against them! The license gives us options for relief, no license-no relief. I experienced similar treatment as the other negative reviewers. On 12/24/20, the guy who came to my home, Sergio was nice enough, polite and professional, can't blame him. I'm sure he has his orders from the owners. Simple leaking sewer pipe. But the upselling; the gloom and doom scenarios; the $250 inspection fee; the withholding of pics from the inspection (even after paying the invoice); the front office not aware of field team's activity; the failure to send the written estimate (only oral numbers, which were outrageously high) and little to no follow through. I paid the $250, as I authorized it, and I pay my debts. But I'm not one to throw good money after bad. They can keep it. I got another plumber out to my place, he fixed the problem in 2 hours for a fraction of the estimated $2,300 verbal estimate. When I say fraction, I mean 350% less. So I will leave it at that. Take heart to those who have complained. Checked their License Number (# 439600) and there are 4 citations pending (as of 12/18/2020). Check it out. They can't buy my silence and I don't want a refund, because it was a $250 lesson. Lastly, beware of the written language in their 'estimate - proposal' having you waive the 3 day cancellation, calling anything they inspect an "emergency" when, most often it is not. Did your roof just blow off in the middle of a storm, OR is your toilet stopped up? That in and of itself is highly suspicious behavior. Yelpers - Before engaging any contractor please check the CA License Board first, then read all negative reviews (the latest ones are the most important). Don't get swayed by a fancy website and smooth sounding words. I did. But, hey, that is life, and I know better! Live and learn! Dang, and to top it off, my wife was pissed at me to boot! We recovered, so it's all good for the new year! read more

They were hired to remodel our master bathroom. Was given a great quote and was told it would be a 4-5 day remodel. The quote included painting the walls which I ended up finishing. It took 5 weeks to even get to the point of me fixing the texturing and completing the painting. The shower and tile looks great. I was told worker would be here at 8:00 am and wouldn't see him before 9:30-10:00 and he would leave and be gone for hours. I might see him one day and have to wait two days before seeing him again. He was even pulled off in the middle of my scheduled day to go to another job. The finish bathroom is beautiful. After receiving a call from Dave the owner explaining the issues behind the service issues and apologizing I have chosen to revise my review. read more

This company is AWESOME! I can't say enough good things about them. We had rodent issues for over a year and tried Terminex, Hydrex, Stanley and others to rid our attic of rats. No one was able to help us. Then, I came across TWIN from watching their video on YouTube. Jim, one of the owners of TWIN, and his crew, came by the house. They performed a smoke test and visual inspection to find the openings to the attic where that rats were coming in. Once the attic was sealed, they removed the soiled insulation and an enormous amount of rat feces. They then steralized the entire attic. They were here all day getting the job done. NO shortcuts. Professional and knowledgeable! Thankful we called TWIN... JK Stidio City read more

We had long-term issues with rodents in our attic that two other companies were unable to resolve. Jim at Twin Home Experts explained that it was likely a sewer rat issue, and they were able to do a smoke test to identify openings in our sewage vent or drain pipes. I had a very pregnant wife and then eventually newborn throughout this process - and Jim was very responsive (within a day max) where the other companies could take up to a week to do a trap check or check on our property - which is a very long time with dead rats in our attic... Within 30min of the smoke test he identified the wall where a cracked lead sewage vent pipe was, and identified evidence of rat comings and goings in that location. They were able to cut and reseal the pipe, and even set up cameras to check on remaining activity until their traps took care of the rest of them. An 8month ordeal with standard attic rat sealing and trapping, looks like it was resolved in a few weeks - I wish we knew about this service earlier and could have saved us time, money, and a lot of sanity for our family. I know Jim and Twin Home Experts do a lot of other home improvement work, and we will be quick to hire them again in the future. read more

I want to send a special thank you to Elmer Arguetta for his amazing service I will use this company again

Twin Home Experts has been our rescuer after a long journey of putting up with rodent issue. When I contacted Jim, his response, knowledge, and confidence made me feel that I finally found a company that will resolve my issue. Well, I was right. NO other company could find the entry point, except Twin Home Experts. They are the only company that offers 100% money-back guarantee. They provided an explanation step by step, photos of their findings. No other company was able to find the issue. Jim and his crew showed up and identified the entry withing two hours. We were very much impressed with the way, the methods they used, the level of their expertise, and the most important we were relieved. We would definitely and highly recommend using Twin Home Experts for anyone that has rodent issues. Twin Home Experts is a very reliable company. Their work is always perfect. Thank you, Jim and the crew, for excellent service and the hard work. Thank you for taking care of the rodent issue and most importantly we are free of them. read more

So far, so good! We had been smelling dank mustiness in the house for a while and it just got to the point where we wanted some answers as to why. They came out today and immediately sourced the major leak causing pools of standing water all through the crawl space. Yuck! They gave us two options for treatment and got right to work. I sit here typing this and I don't smell anything nasty. I'm amazed. I'll update in a few months, but for now I am a very enthusiastic five-star customer!! read more

They installed a water valve that has now failed after only 2 years. This cost me an additional about $400 after I paid them about $300. All this for one little water valve. Don't hire these guys. read more

Hired this company to replace our shower pan because of a leak. We just found out from another plumber who looked at it that their work was shoddy (the piping done incorrectly, not properly sealed), and there is still a leak. They recommended we have to have the entire job redone (this was thousands of dollars). We've tried to contact Twin Home Experts about this (mainly Jim). At first he was friendly, but the next time we called, the owner lied to us and said Jim doesn't work there anymore (the woman on the phone the day before said he did). And then, Jim blocked my husband's phone number! What kind of business is this!? Fortunately, my husband is an attorney, so we won't have to pay for one to help us get our money back. But good lord, what a headache this is. Shady, shady, shady company and poor quality of work. Steer clear. read more

The Twin Home Expert should be called the Gangster Home Experts. Your employees need to realize when on the job they are not in the "hood", stop being unprofessional, teach them how to talk and treat customers before sending them to do the job! You will never get any business from me ever! read more

This is an EXCELLENT company. If you have a rodent problem, I promise they will do everything to figure out how they get in. This was the best $$$ spent for my rodent solution. read more

Our experience with this company was not very good at all. We were taken in by their videos and thought that they could be the answer to a prayer. We saw how thorough they did their inspections on the video and were expecting the same thing. The first thing was the sticker shock. Almost $2,400!! We gave them $1,500 when they came out and told them that we heard a lot of scratching under the kitchen sink and near the washing machine. They said that they sprayed under the house and closed off all rat entry points and that no more rats should be able to get in. However, the next day, we heard scratching again! I called them and they said that that was the rat that likely got trapped inside and couldn't get out now and they he would die in a few days. But when the scratching continued, I finally went under the sink and discovered a HUGE rat hole!! I mean GINORMOUS!! For as much money as we gave them they should have found that themselves! So I contacted a friend and he came over and we sealed up that one with concrete and ANOTHER hole we found on the wall under the sink by ourselves!! (They never even looked under the sink despite our telling them that that was where the scratching was coming from!) I called them back and told them that they didn't have to come back because we found the source of the problem and we took care of it ourselves! For the amount of money we had to pay, we shouldn't have ANYTHING in this house!! But guess what? We STILL have the critter in the house and can't seem to be able to get rid of it and I have tried everything! But if they Twin Brothers had done their job, this would not be an issue! In all honestly, I feel cheated and I feel like I wasted my money believing in a video that was more like an impressive infomercial but didn't even come close on delivering its promise. Maybe they would have if I had doled out the other $900 they wanted but for $1,500, I should have at least gotten a little further ahead than I did. A HUGE waste of money!! read more