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    The Threading Spa

    3.5 (37 reviews)
    Closed 10:00 am - 9:00 pm

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    Brows by Jit. I filled them in with powder after

    This is the only place I'll ever go for my brows. Even after moving from Newton to Worcester, I'll still drive the 35 mins back to Natick so that the ladies at The Threading Spa (this one is inside the mall) can work their magic. I have high-low brows that can be hard to work with, and Jit gets them as even as possible every time. I just fill them in with powder afterwards and we're good to go!

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    5 years ago

    I love this place! My brows came out really nice and it was only$17! Will definitely go again!

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    7 years ago

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    Christina R.

    Thank you for your lovely review! We greatly appreciate you!

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    Review Highlights - The Threading Spa

    I have high-low brows that can be hard to work with, and Jit gets them as even as possible every time.

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    The Skintique - The lovely lounge couch where we soaked our feet before our facials!

    The Skintique

    (9 reviews)

    $$$$

    I genuinely do not know where to begin with my experience at Skintique, but I feel compelled to…read morewrite this so that other people can make informed decisions before booking here. What was supposed to be a routine facial turned into one of the most uncomfortable, disappointing, and frankly shocking customer service experiences I have ever had. From the moment I walked in, something felt off. I was greeted by Jackie, whose demeanor immediately came across as rushed and irritated, as though my appointment was an inconvenience rather than a scheduled commitment. I tried to brush it off and assume maybe it was just a busy day. Unfortunately, things only went downhill from there. Before starting the service, I clearly explained that I wanted a facial. I repeated myself more than once to make sure there was no confusion. I even asked if what I was requesting was possible, and I was assured it would not be a problem. That reassurance turned out to mean absolutely nothing. During the appointment, I noticed that and I noticed scars (that I later found out were PERMANENT). I politely pointed it out, thinking it could easily be corrected. Instead of listening, Jackie dismissed my concerns and insisted that everything was "normal." It did not feel normal. It felt careless. At one point, when I asked for something as simple as some lotion for my hands, I was met with visible frustration. Jacqueline actually sighed and responded in a tone that made it clear I was being perceived as difficult simply for asking a reasonable question about my own service. I have never felt so uncomfortable advocating for myself in a professional setting. The worst part, however, was the final result. What I specifically asked to avoid scars, and dry skin is exactly what happened. It was the complete opposite of what I had described. I left the appointment feeling embarrassed, upset, and genuinely stunned at how little care had been taken. When I tried to express my disappointment calmly at the front desk, the situation only escalated. Rather than apologizing or offering any form of resolution, I felt subtly blamed for "miscommunication." There was no accountability. No empathy. No effort to make things right. Just defensiveness. Customer service is not just about performing a service; it's about listening, respecting boundaries, and treating clients with basic courtesy. At Skintique, I experienced none of that. I experienced dismissiveness, poor communication, and a level of unprofessionalism that I honestly did not think was possible in a business that depends on repeat clients. I rarely write negative reviews. In fact, I usually give businesses the benefit of the doubt. But this experience was so deeply disappointing that I would feel irresponsible staying silent. I would strongly encourage anyone considering facial here to think carefully and ask very detailed questions before committing. I left feeling worse than when I walked in -- and that should never be the outcome of a service that is supposed to help you feel confident and cared for. I sincerely hope management takes this feedback seriously. No client should leave feeling unheard, uncomfortable, or regretful. One star is generous.

    Awesome NEW location! The New location in WAYLAND, MA, is convenient, has plenty of parking, and is…read moreclose to many stores and banks. I would suggest booking online to make things a little easier. I will be back for my facials soon

    Ulta Beauty

    Ulta Beauty

    (20 reviews)

    I generally refrain from writing bad reviews, however this experience was so terrible that I want…read moreto warn others against coming here and wasting their time, energy and money. First things to note. I have been coming to this Ulta for a number of years now. They used to be on another plaza, and again. I've been going to this store In Natick since. In that time, I've built a decent rapport with the staff. I'm in a wheelchair, so shopping is always a bIt involved. While they have previously had display cases, it's never been as bad as now. Maybe it's the holidays, I don't know. But one side of the store was completely inaccessible. It was thanks to other shoppers who helped me get something that was completely blocked off. Now, I am aware that it the holiday season and things are difficult. That said, this is beyond what I've ever experienced in a store Before. I had put an online order. But while there, I remembered to pick up some other things like lotion and shampoo. As I get to the line, the cashier yells for the next person, I am making my way in the narrow check out, she sees me and yells again. As I am speaking to her, I explain that I have a pickup order, i bring up my email to show her the order and the barcode. I forgot my ID, which was silly but the rest of my wallet is on my phone. So, I ask if my husband's ID would work. Yes, except now, he needs to be added to the pick up order. Which, if I weren't there, would be understandable. However, I am right there with him picking it up. So now, despite having email, order number/barcode and two people to pick up, that's still not enough "for store policy". (I did call the office and they confirmed that this did follow their policy.) -it didn't help that she very visibly had distain for me as soon as I was rolling up. I know being a cashier during this season is especially difficult, I'm not asking for fake smiles or cheer. But some basic thinking and empathy skills. Like, I'm not here buying liquor, cigarettes or weapons. I'm just trying to get my basic cerave lotion and a lipstick. Things are hard enough for us all, why make it harder? Anyway, most of the stuff they sell can be found at Target or Amazon now. But if you need/want to shop in person I've had a better experience at the Hudson location.

    My husband and I went into the Framingham location today and will never return after being treated…read morewith the utmost disrespect by associate, "Stephanie." I approached her nicely and said, "Excuse me, do you have this eyebrow pencil in a full size?" She was extremely upset that I didn't ask her how her day was going prior to inquiring about the product, and told me she'd check and walked towards the back of the store. I asked her to hold on so I can show her the item and the shade. She said she knew it was "Fantasia." I corrected her and said it's "Anastasia," and asked how she knew which shade I needed. She furiously continued on her way towards the back of the store (these products are located in a locked droor at the front of the store next to the Anastasia shelves, as I witnessed the manager subsequently check, so Stephanie never intended on assisting me in a purchase). I spoke to the manager, "Jolene," and relayed what occurred. She indicated that she knew Stephanie and that she wouldn't do it "purposely," and it must have been a "misunderstanding." Actually, Stephanie's behavior was purposeful and there was no misunderstanding. Stephanie refused to assist me in making a purchase because I neglected to ask her how she was doing prior to inquiring about a product. She treated me with absolute disrespect and she should not be working in a customer service position. At the very least, she should be reprimanded and trained on products sold at Ulta, and how to treat and assist customers.

    The Threading Spa - threadingservices - Updated May 2026

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