In a pinch it's ok. If you have a choice there are much better options nearby in Framingham and Natick that are way more reasonable ($45 for a regular mani/pedi that took a total of 30 minutes when it's advertised to take 45 minutes, with pretty average results...). Hard pass unless all other options have been exhausted Update: The manager quickly reached out to me after this review to apologize and provide a refund/complementary mani/pedi. 1st time quality is important but I wanted to share this as I appreciate them trying to make it right and acknowledging my concerns. Added another star for great customer service. read more

Got a gel mani and traditional pedi tonight and had a great experience. Amy did a great job and I will visit here again! read more

Geneva Nails and Spa - Natick - Excellent work! - Nail Salons Near Me - Natick, Massachusetts

I previously went to the Brighton/Allston location before figuring out there was one in the Natick Mall, which is closer to home for me. Before my trip to Mexico last summer I needed a mani & pedi real bad. I am loyal to Geneva's and so glad they opened up this Natick location! They have a variety of different colors, I usually get the dipping powder (got gel once here, see picture). And it will last me 3-4 weeks. It's super strong and durable compared to gel so I think the price difference is well worth it. Plus they do a magnificent job applying it. They also do the paraffin wax dip after your manicure leaving your hands feeling so soft and moisturized. All the employees at Geneva's + the owner are super friendly. I've seen them countless times go out of their way to please their clients and always make sure the customer is comfortable and gets what they paid for and more. They never want you to leave feeling unhappy with your nails. read more

Geneva Nails and Spa - Natick - After a gel manicure, color OPI: Lincoln Park After Dark - Nail Salons Near Me - Natick, Massachusetts

If I could give this place zero stars I would. Worst manicure pedicure experience ever!! What a waste of 50 dollars. My friends and I went in for a manicure and pedicure and all four of us were disappointed with our service. Our nails were cut badly, shaped roughly and painted badly (followed by no cleanup). Our nails look like they've been done by a five year old. Even after I pointed out the mistakes in my nail polish to the girl, she couldn't see them. She said "oh that's just your nail." ‍ The manicure felt more like a polish change than an actual manicure. They don't even bother giving you a mini massage when applying cream. Seeing as they could barely get through cutting nails, I guess that is too much to ask for. If all of this wasn't bad enough, all throughout the manicure the girl kept pushing us to get the "fast drying" nail polish without ever once mentioning that this polish would add ten dollars to the check. I get trying to push your customers to get more expensive services but trying to push them without even letting them know about the additional charge is unacceptable. If you're looking to go in for a nice relaxing experience and walking out with half way decent looking nails this may not be the place for you! read more

I took a chance on this place and walked in to get a manicure. I was asked multiple times if I wanted to do their "gel" polish even though I made it very clear that I did not. I felt like the women who did my nails was frustrated and generally un-happy with having to do my manicure. She rushed through doing my nails and did an incredibly sloppy job with the polish. In the end I had requested to have them remove the polish and have another person do it, the other women who did my *second* polish was very pleasant and that is the only reason I am giving any stars. This place obviously doesn't care about having repeat customers. read more

My nails look so great! So bright and clean inside and my technician was very sweet! My nails were in bad shape before I came in but after a little polish, they're brand new! read more

Geneva Nails and Spa - Natick - Nail Salons Near Me - Natick, Massachusetts

I had an okay pedicure here the other day. It was really rushed, probably in and out in 15 minutes- at $35 I expect more. They did the bare minimum: cut your toenails, exfoliate, lotion, paint. I think $20 for the experience I got would have been more reasonable, and I wanted a longer, more relaxing experience at that! Kind of a rip off, I will not be going back. read more

Geneva Nails and Spa - Natick - Basic pedicure - Nail Salons Near Me - Natick, Massachusetts

Sandy did an excellent job on my manicure. I am from Canada and have had some pretty bad manicures while in Framingham on other visits. Salon is clean, prices very reasonable, quick service. I used to own a nail and esthetic salon in Toronto so am very fussy about my nails. Well done! Thanks Sandy. read more

Geneva Nails and Spa - Natick - Manicure - Nail Salons Near Me - Natick, Massachusetts

Terrible place. As you can see in the picture, they did a terrible job on the manicure. I felt so rushed and the person who did my mani-pedi was too busy talking bad things about other customers and workers. She even was on her cellphone talking to someone while doing my manicure! When my manicure was finished, she was too busy moving on to her next customer and did not even seat me to the drying station. I had to ask her what was going on then she asked other technician to move me to a drying station for her. At the drying station, I looked closely to my manicure and it was terrible. I dont know if she was the manager or the owner but a lady asked me if everything was okay so i showed her my manicure but they just over topped my manicure which was already thick enough. So now my manicure was five layers think and would not dry. TERRIBLE job and will never return. EDIT: when the technician was doing my manicure she asked what shape i wanted. i told her square-round and she laughed at me with a customer who was sitting next to me and said "you mean straight line with round edges?". YES THATS EXACTLY WHAT SQUARE ROUND MEANS. Ive never been questioned when i tell my technicians i want square round shape. read more

Geneva Nails and Spa - Natick - Nail Salons Near Me - Natick, Massachusetts

I have been very happy with the service and appreciate the cleanliness in this salon. It is convenient for me as I work in the mall and can usually walk in at anytime and not wait! I had an issue with the Dip manicure I got last week and yesterday they fixed with no issues or cost! I have been recommending them to all my coworkers and friends and everyone has been very happy too. I have been a regular customer for over a year, thank you for the consistency. read more

During our Boston vacation I took the kids to Natick Mall and found this Nail Salon. Decided to get a shellac mani and regular pedi, and have a broken nail repaired. A gentleman working there helped me, I can't remember his name, but I believe he is the only male who works there. He was very good, and did a great job. He was quick and efficient, did a good job cleaning my cuticles, repairing my broken nail and applying polish. The salon itself is very new looking, clean and modern. They have a large assortment of colours and matching shellac and regular polish colours so your fingers and toes can match. I brought a stroller and my 2 little ones, and they had space for me to park it inside so I could keep an eye on the kids while they sat played with their iPad. A few days later I was folding up the stroller and accidentally broke one of my nails. Went back to have it repaired and was prepared to pay as it was my fault. However he told me it was on the house as I had only gotten my nails done less than a week ago. I spoke to a woman who must have been the owner and told her it was my fault so I didn't mind paying, but she said he insisted. So I left a tip and decided to write a review. read more

As a nail salon at the mall I was quite nervous to try this place. Usually they are not the cleanest and kinda sketchy. I booked an appointment for 7 but got out of work early and checked to see if they could take me early and they could. I got a pedicure and a dip manicure. The pedicure was great and they had tons of colors to choose from. The dip manicure was great too. The color selection was small but they had good colors. The technician put tips on a few of my nails because they were shorter than the rest due to them breaking. I got gold sparkles and they came out great and the technician was very quick. I would definitely come here again read more

Never again. I wasn't able to get to my usual place so I went there and Really got charged $30.00 for a Polish change it was gel polish but $30 is way too much to just change nail polish. There reasoning was "honey you in mall" wow read more

EDIT: The Geneva staff reached out to offer a free service, and my sister received a great manicure. I'm sure I will do the same! Unfortunately we made a reservation but were turned away. I used the yelp feature and received a confirmation but the woman said she had no idea and couldn't give accommodate us. read more

I was at the in the middle of the getting my nails done and a lady was paying and didn't give a tip and her manicurist yelled "NO TIP" and then she said only cash now. The person who did my nails were bad they didn't clean out of my nails I'm pick out dip power nails out of my cuticle. thank god i love far away from this place read more

I wish I could give this place no star! It deserve NOTHING! Very very bad! They just rushing to finish their job and that's why they don't even listen to what you want or don't even let your nails get dry under the UV. Gel or powder Nails don't even last for a week! I tried different technicians, they are all the same! Awful! read more

This used to be my go-to place but has been going down hill fast. I had a mani-pedi last week that was done so poorly it barely lasted a day. The woman who worked on me was so fast she did a sloppy job and moved on. I'm out $45+ and stuck redoing my own nails. Don't waste money here. Go somewhere where the manicures last more than one day. read more

Technician had an attitude. Told me if I wanted longer nails would be $5 extra while the woman who sat next to me was never told so. Cut me, ugly job and not the shape I wanted. read more

Geneva Nails and Spa - Natick - Nail Salons Near Me - Natick, Massachusetts

Great customer service and super accommodating to customers! (: Some of my nails chipped/smudged (my fault) and they fixed it with no charge! Amazing job with mani pedi too! read more

Upon walking in, the toxic fumes of the place engulfed us. The ladies doing our nails were nice, but they were in a very big rush. We went in for dip nails and they came out atrocious. They didn't trim our hangnails or the dead skin around our nails. They didn't clean up our cuticles or nail bed before starting the manicure. It was such a bizarre experience because of how fast paced and unorganized/untidy everything was. They painted our nails with absolutely no care whatsoever and did not ask what shape or length we would have liked them to be. A month of nail growth was completely cut off without being consulted. They also used the electric nail file on our cuticles to the point where a nail started to bleed after the appointment. We came in for a nice, slow paced manicure and left with nail conditions worse than when we started. Complete waste of $45 for a less than mediocre nail job. read more

Geneva Nails and Spa - Natick - Skin around edges not cleaned :/ - Nail Salons Near Me - Natick, Massachusetts

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I have been going here for a while, recommended them to friends and they love it. The past couple of times I have not been happy with my nails. I usually get gel and they usually chip within the first couple days. I really want to love them again but I've been so disappointed and if the nails don't last it is a waste. I think it depends on who you get. read more

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Had a very good experience here. Did just a walk in and got a very good service. My first time here, so will update if my experience changes. read more

Nails came out fine but it's the same price as any other salon, except they don't massage or use lotion or even oil. Dry cut my cuticles , slapped some paint on and sent me on my way. A total of 15 minutes. Not friendly either. read more

Do not bother going here. I went here for a Manicure. Not very pleasant or friendly. Was told to choose a color without informing that it's Gel. Luckily I noticed and said I didn't want gel but just a basic manicure. Was told it lasts longer and all that but I didn't want gel. The first thing I noticed was that the technician's nails were not very clean. Second thing I noticed was how worn out the nail filer & buffer were. I have visited salons wherein they open brand new buffers & filers and sealed & sanitized tools to use on every customer. In fact because of COVID I thought they'll be extra careful but was very disappointed. My nails were filed & the cuticles were trimmed and then nail Polish was applied in a rushed manner. It was the fastest manicure of my life. Probably took less than 10 mins. The lady didn't bother cleaning the nail Polish that got on the sides on my skin until I asked her to. I think the location is their advantage. It definitely just felt like a nail Polish change worth couple of dollars. Definitely not worth $18 bucks. I will never go back. read more

I broke a nail at work and wanted to get it fixed on my break instead of going where I got them done after I got home from work. I arrived at this place and one technician was doing another technicians nails. I explained that I needed a nail fixed and I didn't care that the color didn't completely match. They gave me the run around and refused to do it. I will never go there again read more

Best service and people! Came from out of town on business and needed a manicure, it was AMAZING

They did a great job and took me right away. Love my gel manicure! Would definitely recommend. read more

Geneva Nails and Spa - Natick - Love my nails! - Nail Salons Near Me - Natick, Massachusetts

Very disappointing pedicure I arrived on a weekday afternoon & was pleased with no wait & was promptly directed to a pedicure chair. The nail technician seemed very rushed & this was unsettling as there were other technicians sitting awaiting for customers to arrive. She was rapidly filing & rushing to complete pedicure. This was not the relaxing treatment I experience for my monthly pedicure in other nail shops. There was no treatment to soles & heels of my feet and a failure to administer foot & leg massage & there was no use of hot stones. Price was $ 33 versus $ 28 in competitive salons. I gave the technician $ 40 and received a pleasant thank you; however I felt very "ripped off" and will not return for future pedicures. read more

Was a little bit nervous to go into Geneva because I'm a little bit crazy about my nails! But I had to get them done ASAP and I'm about 50 min away from my usual salon and I'm so happy with the results! Tina was awesome, very friendly, professional! I told her to be careful because I had a cut on one of my fingers and she was very careful! I will most likely be here again when I don't feel like driving 50 minutes! Thank you Tina! read more

Geneva Nails and Spa - Natick - Nail Salons Near Me - Natick, Massachusetts

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I'm not one to write reviews but I can't say enough how much I LOVE this salon. I am new to the dip powder and after hearing rave reviews I decided to try it out. I pay the same amount I used to pay for a gel manicure at a different salon and my nails last for usually a month with no chips or breakage. With my previous salon my gel manicure would chip after a week. I usually only have to get my nails done again from Geneva because of nail growth! The employees here are always polite, fit me in when the salon is busy, and do a great job on my nails. I was very loyal to my previous salon but Geneva is my new place! read more

It makes me very upset to write this review. However, 3 weeks ago I got my nails done (not what is done in the pictures attached) and a few days later I started to get an infection surrounding one of my fingers. It resulted in me having to take my beautiful dip manicure off and then the infection started getting worse. I was cut at this specific nail salon and they proceeded to continue with my dip manicure. I did not think much of it because it's normal to get some cuts or abrasions with the instruments that the salons use. However, I did not think that three weeks later I would have less than half of a nail, still an infected finger even though I have been on a strict treatment plan since I noticed the infection. It just makes me sad because I love getting my nails done, but now I'm scared to get another manicure. read more

Geneva Nails and Spa - Natick - Nail Salons Near Me - Natick, Massachusetts

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Very clean and great, fast service. Was very happy with my experience. I loved the option of vegan/cruelty free nail polish. They fit me in very quickly and seemed to do the same for everyone who came in. My nails look great the next day and seem to be holding up which is impressive for all the house work I did today. read more

I would definitely not recommend. Whenever I tried telling the nail technician what I wanted she gave me a face and seemed upset. She also left one of my toe nails half-painted and completely cut my big toe nail wrong; she left the corner longer & sharper than the rest of the nail. The service is not at all equal to the amount they charge. read more

If there is a zero star, I will give it to this place. My nails tech was super rude, speak nothing but Vietnamese, to the nails tech next to her. She cut me, and didn't even say sorry. It is not my first time here. Been coming here for 5 months now,this place is convenient right next to my work place.Dont get me wrong this place is super clean but rude nails tech. I don't know how the owner pick their employees, but I am for sure if they have this girl Katie around more customers will leave. Very disappointed. read more

Usually going to this nail salon I've never had a bad experience until recently. I got an acrylic full set with gel, not even two days 1 nail breaks. I have had acrylics before and never had a nail break. I got to get it fixed, it took 45 minutes, and i even called before. Then they charged me 5 dollars, when on the phone they said it would be no charge. 1 day after getting my nail fixed another nail broke. read more

ZERO STARS. My review is NOT fake, LOL. I cant believe (actually i can) you are here admitting youre the owner and that my review is fake. Your nail salons service SUCKS. BOTH OF THEM. Yes in the same mall. And my review is as true as your bs reply. (Sorry guys idk where my original review went) In short, they are rude-They speak their language infront of you like full blown convo and youre the only one in there! Also, they practice their skills on you so dont expect neat if youre picky about your nails. One person will start your nails and half way through hand you over to some other person to practice. I left the other nail salon to go to this one bc (read the review lol) come to find out its the same owner! No wonder. read more

I would NEVER recommend this nail salon, not even to my worst enemy. While the atmosphere is nice and quite clean this staff are incapable of even performing the most simple of tasks. I went in to get one nail fixed, this is where I went wrong. I asked for a coffin shaped nail (like all my other nails) using gel instead of acrylic... they proceed to slab acrylic onto my nail. Realizing their incompetence I don't say anything. Then she began to shape my nail, my "coffin" shaped nail is a full square. I was better off having a missing nail. Assuming the 5 star reviews are from employees boosting their own self esteem with the shit ass nail jobs. It was so bad I created a whole yelp account just for this post. Ok, I'm done. read more

Geneva Nails and Spa - Natick - WHAT THE FUCK IS THIS SHIT - Nail Salons Near Me - Natick, Massachusetts

This is a great place to enjoy a manicure or pedicure. All of the staff are friendly, they do not just treat as just the next person in line. They all know the art of manicures, not just an ordinary polish that you can do at home. They also truly mean that if there issues with your manicure let them know so it can be resolved. The salon is very clean. The parrafin wax dip is great, makes your hand so silky. read more

There are pluses and minuses for me... PLUSES: you can walk in and darn near be seated immediately. The location works for me as I'm in Framingham in the evenings for appointments. MINUSES: Having been a client for almost a year now, it continues to amaze me how the ambiance is SO LACKING "energy" -- there's nothing engaging about the place and the technicians are strictly that ... technicians. I was there a few days ago and for the life of me, I could not carry on a conversation with my technician...she was completely disengaged. All the employees looked sullen, uninterested and nary a smile in the place. If I'm treating myself with a mani/pedi, I'd like to be somewhere that feels warm, welcoming and I'm treated with great customer service. Truthfully, what came to mind as I sat in my chair having my nails done? "This is like a factory -- you sit there, do your job, the next person comes ... like a manufacturing plant ... ". I've noticed, too, that their dipping colors have been minimized to maybe 25 vs. the multitude of colors to choose from only months ago. AND I'd highly recommend putting a huge TV above the nail color wall ... and have it closed caption...then at least there'd be something to do and something interesting to watch rather than sit in front of someone who wouldn't tell you the time of day. read more

This place is awesome! I'm very picky when it comes to my nails and sandy has consistently done a great job when I go in. The atmosphere is friendly and welcoming. She took her time to make sure they were perfect, following a refreshing wax hand dip. Love! Mia adds a great addition to the team! I love her! read more