I almost never write online reviews. But this is special as I just had the most extraordinary…read morecustomer service experience when booking a room and obtaining a gift card for my in-law's anniversary. I felt like everyone thinking of staying here should know about what you get when staying at this hotel. I called the Stafford 800 number on a Sunday afternoon. I reached a gentleman called Rick who was extremely pleasant on the phone and took the time to answer my questions. I needed for a gift card to be available for my in laws within a couple day's time for their stay and he offered to PERSONALLY HAND DELIVER the card to the correct hotel and place a note in their reservation to make sure they received it. I also booked the hotel stay online via the website which was easy and he called me back to assure the charges would be correct for the stay. In this difficult time, I know we are all feeling the pressures of being overworked and it is hard to go above and beyond when we are struggling to get by. However, I feel like this is one of those examples of a hard working genuinely kind individual who one customer at a time lifts a company to elite status. Thank you, Rick. And thank you Bay View Inn and Perry Inn in Petoskey, MI. You have made my inlaw's anniversary one to remember.

Wow!!!!! We definitely stayed at the right place! This hotel was built back in 1899 and has done a…read moregreat job at keeping it old school charm. There are only 75 rooms total. It's the only hotel located in the downtown Petoskey area and you can literally walk everywhere. There are two restaurant/bars within the hotel. We enjoyed starting our days at the HO Rose restaurant for breakfast and mimosa. We finished each day at the Noggin located in the basement of the hotel. There are several options for rooms including ones with balconies. The views were amazing and we enjoyed being able to walk down by the water. There is even a "Perry House" that you can rent. I'm sure that is not cheap but looked really great. They did everything right with this hotel. We were treated like royalty and really enjoyed our stay. I would absolutely come back!! We weren't here long enough!! Petoskey is definitely gorgeous and I absolutely will be visiting again this summer. Just a note, there is no refrigerator or microwave in the rooms and the hotel is relatively noisy. It's old so the floors creak. If there is a wedding going on (which there was) the music can be heard on all floors. There were noise machines in the room to help with this but if you're sensitive to that you may want to stay elsewhere. It was so worth it because the experience can't be duplicated!

What a Beautiful place, the water view is just Amazing and the food although is pricey was…read morephenomenal. We had an issue on our first night and the senior manager Chawna Winn was on top of it. Her kindness and compassion was above and beyond. I cannot thank her enough. And I cant wait to go back!

The view is absolutely gorgeous stayed here when it was a Marriott and it was great. I have had…read morethese reservations for 9 months and was given a murphy bed to sleep on.....no end table had to use a chair. We are 75 years old while the view is to die for...the bed will kill you!!! Checking out after 1st night. Awful!!!

Experiencing A Classic Lifestyle…read more We recently stayed at the Bay View Inn and were pleasantly and wonderfully surprised by our 4-day event and the goodness we experienced. For those who have not become acquainted with Bay View Inn, staying here needs to become a hospitality first experience. Coming to the Bay View Inn was our fifth Petroskey experience. Last year we stayed at the Perry Hotel, so my wife and I have experienced the best of the best that Petoskey offers to vacationers. When comparing the Perry to the Bay View, the Perry offers travelers a moment of mid-late 18th century elegance while the Bay Inn takes you back to the Victorian Age with its degree of formalness. As you begin your Bay View experience one encounters the crispness and freshness of the pure Lake Michigan air. Upon entering the Bay View you are welcomed by Bobbie Jo's "very southern like" greeting or Corie who shows the politeness of a true gentleman. Ask either Bettie Jo or Corie anything about the Petoskey-Bayview area, in effect you end up getting walking tour guide for the next fews days. As for dining at the Bay View, all the menu items are outstanding with great flavor and particular attention to taste. Servers offer the best hospitality. You might also meet the most positive enthusiastic person in the Petoskey - Bayview area when you meet Christopher or the high spirit of Rita who is from Romania or the formalness of Tom as well as Andris who is also from Romania who is always there for you with a coffee refill. The rooms are extremely comfortable, Victorian-like styled rooms. One also has access to their library for borrowing a book or two from the library. Nightly entertainment also includes playing any number of games in the downstairs parlor. At night you sleep in the heavenly comfort of either a King or Queen bed. Daytime can be spent in a variety of ways. One can experience the best shopping district in the Midwest including what might be the best privately owned bookstore in Midwest, McLean & Eakin.... plan on making a few visits. For those who like fitness and touring the uniquely architected homes you must experience walking Lake Street to the top of the hill ... .two times.... or for fitness freaks like my wife and myself.... three times selecting a couple other streets. Your walk will be a more friendly "StairMaster" encounter. For flatlanders there is the multi mile bay walk where fresh air will clean out your lungs. So, instead of thinking about staying at the Bay View Inn, just do it.....staying at the Bay View Inn and experiencing Petoskey one be one of your best lifetime experiences.

Nice room and personable attentive staff! Will probably visit there again some day! I have…read morenothing else planned to include.

This stay was exceptional .Definitely in our top five. The Valley view from our room with the fall…read morecolors was amazing. Our room had a patio with two chairs. I asked to be next to the pool and we could not have been closer. The pool was clean and warm ,the hot tub was great and the pool views were of the Valley as well. The Beacon restaurant was recommended and we were taken there and picked up from there with a complementary limo. Philip was our chauffeur, and he was great. The view and the food were exceptional at the beacon.Back at the hotel. The beds were comfortable in the hotel and the room were clean. The front desk staff were awesome. The hotel is conveniently located near shopping and restaurants and is at the highest point of Petoskey. I really did not want to leave this review because I don't want anyone else to know about this property. I want it to be my best kept secret but I just had to because our stay was so exceptional. We will definitely be back

As an IHG Diamond Elite member, I expected basic recognition of my status and the corresponding…read morewelcome benefits at check-in. None of those benefits were offered or explained. When I raised legitimate concerns about my stay and posted an honest Google review describing my experience, the hotel's response was deeply troubling. Rather than addressing the service issues professionally, the hotel director of operations Marjaree Forbes, informed me that the hotel would work with Expedia to refund my remaining nights and required me to leave after that evening. I did not violate any hotel policy or engage in inappropriate conduct--I simply expressed dissatisfaction and shared a truthful review. A loyal guest should not feel pressured to leave merely for raising concerns or posting critical feedback. This experience made me feel that my Diamond Elite loyalty meant very little and that honest guest feedback was unwelcome. I have documented the communications and escalated the matter to IHG. Endless harrassment at 9PM in the form of phone calls , emails and text from Marjaree Forbes

We were pleasantly surprised by this property. It is fairly new (build in 2020) and kudos to…read morewhomever designed the hotel and surrounding land. We normally don't spend a lot of time in the living area part of a suite, but here, the furniture was so comfortable that we lounged watching shows and eating charcuterie! The addition of an ottoman was key. Also, the long piece of furniture under the TV that held two open carry-ons was great! The back space with the bench swing and Adirondack chairs overlooking a pond was lovely. The bed and pillows were very comfortable (I usually have to ask for extra pillows, but didn't need to here). We appreciated the outlets on the bedside lamps. However, we struggled a little getting the temperature right without having the A/C blowing so loudly. It was hard to hear the TV or sleep with how loud the system was. The walk-in shower and shampoo products were nice. The staff was lovely. I would recommend staying here, but still found it pricey for $848.96 for 2 nights. I could stay in a place in NYC for that amount! Marriott, please be fair on pricing.

A lot to like about this hotel. Good location. Property is very nice with a spacious area outside…read moreto relax. But staff are indifferent towards issues including cleaning. They offer light cleaning services every other day. Our room wasn't really cleaned at all. Just new towels. The furniture was a mess and would have taken a few minutes to clean yet the front desk said that's not included. Ugh. They did offer a full cleaning the next day but we were leaving so I declined. They need to do better.

This hotel has had some modern updates. Some potential…read morenegatives: It's on top a tall hill overlooking the bay so expect to be able to hear wind while inside your room no matter the time of year. The walls are also very thin so we unfortunately heard a lot of drunk people being obnoxious outside our room in the hallways and neighboring rooms. Positives: the gentleman at the counter, Wally was amazing. Efficient and kind. Made a few jokes and generally made our checkin enjoyably smooth. gorgeous dining lobby with complimentary continental breakfast. A fitness room near the elevators. Large pool ranging from 3ft-5ft which is heated. A spa tub that fits 6-8 people (main reason we booked was to enjoy the tub to escape the winter cold) the room is HUGE, clean and the temperature was controllable. Beds were comfortable. We didn't use the shower but all the health and beauty items provided with neutragena brand. I booked on my Expedia app and used points so our stay in total was $119. most guests seemed to be families with small children this time of year but their focus was skiing in the area... otherwise a bunch of loud drunk younger people but that's to be expected in a resort town.

Breakfast was not very good, but the worst thing was leaving with a cut/bloody leg. The bed frame…read morehad a sharp piece of metal sticking out which cut my leg. Their reaction was "sorry " we will fix it for the next guest.

We drove from Chicago, IL to Harbor Springs, MI a total of 370 miles and had a few stops along the…read moreway including stopping to see the KISS Monument in Cadillac MI and were hungry and exhausted by the time we arrived at our hotel in Harbor Springs. Without stops it would have been 6 hours and 18 minutes and we had been on the road for about 8 hours. It was already dusk when we checked in and the check in was fast and friendly. The front desk attendant was very nice and explained where the pool, ice and breakfast were and we asked about a local restaurant called Rodrigo's and her response was positive but that it would be busy. We were able to park at the door of our room and once inside were both overwhelmed by how very clean and spacious the room was for a very good rate. We inspected the shower and it was very clean and everything as far as the furnishings looked very new. I connected my laptop and the Wi-Fi was very good and there were plenty of electrical outlets throughout the room. After dinner we went to the pool area for some jacuzzi time and everything was also very clean and well maintained. Once again it all looked brand new. I'm very glad that although we had business in Petoskey the next morning that we stayed at this particular Best Western. By the time we sent to our beds I fell fast asleep and the beds were big and very very comfortable The showier was nice but a lot of water went onto the floor but it was fine and the shampoo and conditioner were above par and better than what I brought along. Breakfast was at 7 AM and all of the options were very nice. They had all types of cereal and oatmeal as well as fruits, scrambled eggs and ham. muffins, waffles as well as a wide variety of juice's and milk. Most definitely a huge bonus. We have to return in a few months and will more than likely stay at the same hotel. I simply cannot say enough good things about this establishment. I think we were most impressed by the cleanliness. Thank you to the kind and attentive staff.

Breakfast was amazing bed was so comfortable. Right next to nubs and highlands. Will be back so…read morehappy with our stay

Great location, complimentary continental breakfast and clean rooms make this a great hotel for…read moretravelers looking for a no frills stay. The rooms were outdated, but clean and functional. Aside from the residual cigarette smoke smell, we enjoyed our stay. Great place for families with small kids who can use the pool and play in the grassy area outdoors.

No frills...simple and clean room. The bathroom was a little outdated and some of the fixtures need…read morerepair, but they were functional. The staff was friendly, the shower water was hot, fridge worked and the heater didn't make a racket. I was right near a stairway exit so that was the only noisy part of this hotel. I sure would like something to be added to these doors so they don't constantly slam when someone opens them...that would be a real crowd pleaser for anyone that stays near these doors. Overall it's a place to stay that is clean and friendly...

Overall, not a bad stay. Cost was fair. Location was good. Room was good, though the shower had…read moreterrible water pressure and the bed was kind of stiff. The staff were friendly and helpful. The only detraction was the tip jar in the breakfast area. I had never seen that before in this kind of establishment and thought it was tacky. The jar was only there on 7/16/25.

Smelled of chemicals! Could not stay in the room...left at 1:30am had to sleep in my van! Told the…read morefront desk the next day, all they did was make a note about it. NO REFUND! The bedding made my skin burn and itch...what are they spraying or using on the bedding, smelled of perfume and chemicals. I stayed there for years. It was super nice when it was Super8...but not no more! They just don't care anymore! My health is more important and sleeping in chemicals is over the top!!

If you live in Michigan, and haven't stayed here during Christmas then you haven't been taking…read moreadvantage of probably one of the best vacations this state has to offer. This cozy hotel, nestled near Petosky and surrounded by many wineries, is the most fabulous boutique hotel. The outdoor trees are beautifully decorated and it makes you feel like you're in a hallmark movie. As we drove up, and parked we were met by an employee who knew our names and took our bags to our room. Felt like I was in Dubai getting VIP status service again. Our check-in was swift, and we were given a tour of the downstairs which had an amazing bar with a roaring fire, and free snacks and waters. It also had a small gym, and a game room containing a billiards table. Once we finally got to the room we were so shocked. The room was massive and absolutely breath taking. The bed was extremely comfortable, and the sheets were super soft. The highlight was the outdoor patio. We got a room on the first floor. The patio came enclosed with heaters so that you can go out and look out at the lake and not freeze. During Christmas they put a Christmas tree on each patio. Very romantic and festive. Service is, by far, the number one thing about this place. The hotels beauty is obvious, but it only goes so far if the service isn't there. We loved every minute of our stay. The bartender in the evening was the best. We sat there for hours and just chatted. He was very personable, and fun to talk to. We also wanted to use the jacuzzi, so the front desk employee went, and opened it up for us even though it was freezing outside. They also let us stay 20 minutes past the hours of operation without question. There were many more things we didn't do like snow shoeing on the lake, but they offer many things for kids, families, or outdoor enthusiasts. Overall, this was probably one of the best vacations we have had. From the service to Amenities they checked every box. If you are looking for romance, or even a family get away then this place is a must. We also took advantage of the wineries in the area. They are still open in the winter. I wish I would of snapped more photos for all to see, but I was wanted to live in the moment and not technology. This place has won many awards as a top wine hotel in the country. Just make sure you call way in advance for reservations. They book up extremely early. We booked a year in advance.

Shhhhh. Don't tell anyone.... Its our fourth visit to this boutique hotel on the eastern edge of…read moreWalloon Lake, it's our treat to ourselves when we need a getaway, it has all one would expect, clean rooms, attentive staff, small plate breakfast and evening hors douvre s along with dessert items after the dinner hour for those that don't need a full meal, and snacky stuff in between. And the bar is open late afternoon till .... You can't go wrong visiting, with walkable dining options available too, or just visit the general store, a block away for takeout food and full beverage options.