Great people very helpful. Would recommend them for artificial grass. Used them more than once

We haven't yet bought from them, but talked to them on the phone and in person. They've been super helpful and open with information. No pressure on the sale, no hesitation to give us lots of useful knowledge. Still trying to decide but pretty certain we'll use this business. They have samples around the lobby and also installed outside, so you can get some ideas on what you want and how it will look/feel. There's a wide variety of options. read more

To tell you they are the cheapest place I can't bc I did find out other places But they are so so nice and professional Robin helped me all the way Even when I came later when they almost close they still took the time to show me around I bought my grass from them bc I trust them I know they I pay for something good It was another lady that help and she was also very nice The are all a nice team They have so many option so just go there and make you place look better read more

The Synthetic Grass Store - Such a green place Nice team So many options - Landscaping Near Me - Phoenix, Arizona

Store has a great selection and our salesperson, Robin Paxson, provided some of the best customer service I've seen in a long time. She is also very knowledgeable and takes her time to explain everything. We never felt rushed and she was also very patient with the difficult contractor we hired. read more

Great products , Outstanding Service ! Thank you Clare Price , you were a tremendous help. I had noticed the time was right to improve the curb appeal on my home. I did some heavy research on Synthetic Grass, only to become more confused. After reading all the excellent reviews, I decided to visit the Synthetic Grass Store. The Phoenix location. It was a quick trip down the freeway from my home ( Fletcher Heights, near Arrowhead ) Clare Price took the time to show and explain all the different products to me. They offered them all. From putting green material, to lush, soft to the touch lawns. There has been such a huge advance in material and technology in the last few years. I was really impressed. The preparation process was explained fully to me. Along with several install and finish options. I was able to choose my product without pressure on selection. I decided to have them install for me. I am so happy I did. The entire process was painless. I actually spent far less than I had expected ( worried about). The crew showed up on schedule. Completed without a single surprise or added expense. My home looks fabulous! The product is a perfect match. Better than I had hoped for. My neighbors are very complimentary. I will have my backyard done next. On a side note... not only does my home look better, we have notice a decrease in dirt and dust in our home. Our home faces West. We feel the wind coming from the West, is no longer picking up dirt from our yard and blowing it towards our porch and entry. Thank you for taking away the confusion, doing a wonderful job for me. read more

After getting 3 bids, with the highest at $12,000, we decide to go see synthetic Grass and find out what they would charge us just for the materials. We worked with Areida Corral, at the Avondale store, and she was amazing. The area of grass that we wanted installed was 15' x 55' and 15' x 14' and we really didn't want to have to seam it. We got the grass we wanted in a 15' x 55' roll and all the essential nails, and filler. We also got the other roll all for under $4000. It was fun trying to move the big roll as it weighs close to 600 LBS., but we got it out of the truck and on rolls and it is now in the backyard waiting for us to do the prep work. Don't think that you can't install this...I am 69 yrs. old and my wife is 57. We have done this all by ourselves. Will post pictures soon. read more

Best place to check out examples of fake lawns. I'm a landscaper and always refer clients to stop here and use their contractors so they see whaT they are getting before having it installed. They are easily located off the 101 & cave creek and have a good size show room aNd ttons of deferent examples of artificial turf throughout the outside of their property. I highly recommend checking them out. read more

I called into the store to order grass and Paul was wonderful to work with. He helped me with converting my dimensions and cut the grass to perfectly match the areas I needed filled. Great to deal with and the prices were great too!!!! read more

Ask for Tasha. She was SO helpful and knowledgeable in the buying process. My landscaper messed up the install and she was able to send someone to help fix it. After the first few weeks I think over half of our street had complemented our grass and how real it looks. I wouldn't hesitate to buy here again. I saved thousands on my project going through SGS. read more

Junior is awesome helped me select the right style of grass and was able to give me great direction for install. Thanks again

Junior, is my man his very pro and knows about all Synteric grass thank you for you help !!!

We visited the showroom and we were immediately impressed. Easy to talk to staff and very informative without any sales pressure. The sister company that does their installs took their time and took pride in their work. It shows!! Will absolutely do business with them in the future with any grass needs. Thanks guys! read more

I have gone to the store in Mesa twice. The first time, they were busy and I had a hard time finding anyone to acknowledge me. I left unimpressed. The second time I thought I would give them another chance when it wasn't busy. I went earlier on a Saturday morning. I was the only person in the store. There was a young guy there and I began asking about different varieties and qualities. He briefly gave me a 30,000 foot overview, handed me an information/price sheet and then walked away. He seemed irritated to have to speak with me. After a few minutes, I turned and asked him how much a particular type of grass cost per foot. In a rather abrupt and curt manner, he barked that "the price is on the sheet I gave you." I don't need this type of attitude. I left. I have since found a great place in the East Valley that takes time with their customers. I would not recommend this store based solely on two poor interactions. It makes a person wonder if they are like this before a sale, what are they like after it? read more

We stopped by to check out the grass for our pups. The staff was so helpful. We grabbed some samples and will be back!

Robin was amazing. She helped me and put up with me for the month I was shopping for grass. I will always recommend robin to work with.

I have used them a few times. Hopefully you don't get involved in a warranty claim with them. Although they say they stand by their product through the warranty process you really get the run around with no answers. read more

Customer service was deplorable. After 1 visit 5 emails and 4 phone calls they finally sent me a quote. Extremely high compared to others in the valley. Definitely won't be using this company for our rental properties. read more

I've now purchased twice from this location. We've worked with Robin both times and have received excellent service and an amazing product at a very reasonable price. This place does good business. I will continue to buy from here as long as I need turf. read more

I made the error of using synthetic grass in my front yard without doing my research. I trusted the installer and was disappointed. Now as I prepare for the back yard, I'm am doing my homework! I spoke with Robin and she was amazingly helpful. Her expertise has made me feel confident that I've chosen a great grass. read more

First time purchasing artificial turf and what a pleasant surprise! Bonnie and the folks at "The Synthetic Grass Store" made the whole process super easy from providing education on the different types available, pricing, installation recommendations, and purchase to loading my vehicle ... while working under the limitations and constraints of the coronavirus. I found them online ... the only company that was willing to disclose their pricing without having to call first ... no hidden agenda. They also give a military discount. Knowledgeable employees, outstanding customer service, excellent pricing, easy pick-up ... they set the pace how others companies should operate. Thank you again for such a wonderful experience. read more

Junior at the synthetic grass store is always on top of his game...he knows what I like and dont like and he doesnt try and sell me on stuff I dont want or need...I can really appreciate that in a sales person...Hes the only guy I go to and will continue to go to for my turf needs...On top of the great service, they also have the best prices. read more

Wow! Big thank you to Mary and crew for not only coming through in a time crunch, but producing a fantastic lawn and they took such great care in putting everything together. We now have something to brag about and show off as we entertain...great work and highly recommended!!! read more

Great service from beginning to end. Couldn't be happier with the results. They are thorough with the estimate and have great ideas.

Lost a customer. Not a single employee acknowledged my wife and I were there and we walked around for about 15 minutes, then left. Found another company through a friend. read more

When my wife and I started looking into putting in synthetic grass, we examined all of our options. The first option we examined was having it installed. After getting a few quotes, we quickly realized that it was going to be incredibly expensive and that there was really zero customer service involved. The people who give the quotes are nothing more than salesmen, and every one tried to nickel and dime us. Going into the Synthetic Grass Store was incredibly refreshing. While this is the only store we visited (except Home Depot, which was insanely expensive), we chose this one to visit first because we could tell online that they had the best prices. Once we got into the store, we were astonished by the level of customer service. The woman who helped us (Amy) patiently explained all of our options without ever pressuring us to buy the higher quality turf. She never pressured us to buy anything. She simply asked what we were interested in, and then gave us a price sheet and samples to take home. First of all, we were very impressed by their pricing and range of options. We got their highest density turf for cheaper than what other companies were charging for the lowest density (not including installation). Before we chose what grass to get though, we decided to buy from this company solely due to the customer service. I have found that when you are investing this much money into buying something, you want to be sure the people you are buying from are reliable. Sure enough, this principle ended up proving itself. When all of our materials arrived, the delivery guy gave us tips about how to make the process easiest given the layout of our house (they had already provided a complete written set of DIY instructions). We were quite happy, and set to work with the installation. However, when we were installing the last piece, we realized that it was short. Not as in they tried to rip us off by a few inches, we're talking 6 feet short. Obviously an error in the machine that measures out the turf. Technically they could have given us the remaining 6 feet and called it good. I wouldn't have been thrilled with that since it would leave an extra seam. Fortunately, I never even had to argue that point. They immediately sent out the full 26 feet we needed, plus a little extra to make sure it was long enough. It's been about a month now, and we are still loving the grass. I often mistake it for the real thing when I look outside, and it feels great to lay down on and play with the dogs. If you are in the market for DIY turf, I highly recommend this company! read more

These guys are awesome! I would recommend them any time. They got some awesome customer service and they will beat any price! Go check them out, this is the 2nd time I purchase from this store! read more

Best Sales team ever. David has gone out of his way to try and help us and even though we didn't purchase from them-we recommend them to everyone fro just being an honest , go out of their way for you company! read more

Great place and great people! Best prices around. This was my first time doing a synthetic grass project and I got so much help to make the project way easier. Thanks! read more

Best Quality, Best prices best service. I cannot say enough about the staff and service we received from The Synthetic Grass Store. The staff was helpful, informative and went above and beyond. I shopped around for grass and they exceeded Home Depot and Lowes. The Lowes people were impressed with the sample I took in and asked me where I got my sample from. The Synthetic Grass Store has a customer for life. I highly recommend them. read more

I would highly recommend this store! Frank Leyva was so patient and helpful and he went out of his way to find me the perfect piece of grass for my project and at a great price too! I would definitely shop here again. read more

I am a contractor and I deal with alot of companies selling contractors products and these guys are definitly one of the best ive ever worked with. I was surprised to see so many women working here, but they really knew there stuff about turf and even taugnt me a new trick. They have a great selection at the best prices in the valley. I had a big job and I needed the turf immediatly and they had it in stock! I couldn't believe how much grass they had in stock. Will defintily be back! read more

Their freighting is horrible. DO NOT rely on the date they give you. I am still waiting for my product, so I can not comment on their product yet. They have setback my vacation because I used the dates they gave for delivery. Do not rely on their dates and maybe you will have a better experience. read more

I have been looking to install a putting green for the past couple of years and finally selected a company...I picked The Synthetic Grass Store for a couple of reasons, they were extremely professional and followed up when I was shopped for quotes. Mary is who came out and helped with design and measurements, she was friendly and a pleasure to work with, she had a smile on her face every time we met or talked on the phone. It was installed on the day scheduled and at budget. The installers were friendly and made sure everything was clean and put back into their proper place after the instillation. The owner called to make sure I was happy and to confirm the process was as advertised...I can tell you the same thing I told him that they met and exceeded all my expectations...a wonderful company to work with. read more