Like many others here, I've had an experience where I paid for work, and could never reach them again. Seems more and more common. I'm trying to get ahold of someone at the business who can help. I have no issue with the physical locations, which are great, but the landscape design service is the issue. I've contacted the physical location, filed a complaint with BBB #23207771, and tried to speak to many people and still cannot figure out the next steps. Here is my story, buyer beware. This is the timeline (see text messages): 1. Nov 2 2021 I initiated the project. 2. Brandon and I went back and forth on which planter to sue, and decided Nov 23rd 2021. 3. Had trouble reaching Brandon for 4 months from Nov 29 2021 - March 7 2022, he just didn't respond to my messages 4. April 7 2022, finally got the 4 large planters done, but they weren't as proposed. 5. Could not reach Brandon for another 8 months, Dec 27, 2022 he responded. 6. We were back and forth on trying to get him out to see what was done for the next 3 months, he kept setting up appointments and never showing up. 7. I sent him a video Feb 2023 of what was actually done (4 large planters), and he never responded after that. 8. I stopped into the Shermans Oaks store near me multiple times in 2023, each time I was promised a manager would reach out to me to figure out next steps, but never was contacted. It's possible they tried to call me and I missed it, they told me they would take care of things and not to escalate. 9. Finally, I got connected with Aaron July 31 2024, he investigated, offered to either refund me the undelivered order or give me a store credit of the amount +50% given the difficulty. I assumed he made notes, so I sat on it trying to figure out what to use the credit for. 10. This brings us to present day. I understand that it has been 3.5 years, but 2 years of that delay was spent trying to reach Brandon, and the last year, I thought we were in good shape after my conversation with Aaron. 11. I feel I've really been quite patient so far. The undelivered amount is $1959.99 + Tax. Hope this helps, at this point I just want to get this resolved, if we can apply this credit to another order I can move in this direction. read more

This has been a horrendous experience. I reached out to them for a large project at the end of Jan. Chris convinced me to put down $7k to get renders and the project going and said they would turn things around in weeks. I paid them the $7k. I had some personal issues happen and hadn't communicated with them, for a month but then in April I asked for an update weekly. I have had 1 text message per week only I have chanced Chris, no timelines, no details, no renders. Nothing. This has been the worst relationship that I have had with and contractor in LA. I"m now asking for my money back, as I have had nothing and they are saying I'm not going to get that. I'm likely going to have to get lawyers involved. Please, please do not use them! read more

Popped into this location on a whim to start my plant mama journey and walked out with a beautiful spider plant! Laria was an absolute delight. She was incredibly informative and knowledgable. Starting now seems way less daunting knowing I can come back to a place where the staff is genuine and SO helpful. I will be back. :) read more

The Standard Design Group Nurseries - Spider plant and moisture meter I bought! - Nurseries & Gardening Near Me - Sherman Oaks, California

Penning an update for Yelp's #ThankYouThursday. I just wanted to share how kind this business was to me when I decided to treat myself to some birthday plants and expressed interest in their beautiful rare plants like the Pink, and White princess Pothos plants. Along with my purchase, they ended up gifting me a small beautiful White Princess Pothos. I'm adding a photo of its growth since being re-potted. It's such a lovely plant, and makes me so happy to care for and look at! Thank you Standard Design Group Nurseries of Sherman Oaks! read more

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This was my first time going to a plant shop and Heather made my experience wonderful! Thank you for helping me with my purchase! Heather is kind and informative :-) read more

I am so mad nobody told me about this place earlier! Who has been hiding it from me? Standard Design Group is a landscape design company but with their own storefront full of the greatest indoor plants I've ever seen. I had so much fun going up and down the aisles. I also learned they have multiple location besides this one including Pasadena Laguna Beach, North Hollywood and more. They also have a lot of gardening stuff, as well as candles and other amazing goodies that would make great gifts. They had the cutest decorative pots too and plants in all different sizes. It can fit in any kind of home or room. Definitely will be using them for my next big project, but for now I'll just buy more plants ! read more

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Just walking on Ventura Boulevard with my wife and passed by this place, I had to go inside and take a look for myself. I've never found a place that only sells indoor plants and has their own storefront. This place was amazing with all the options that they have to choose from. The lady inside working there is extremely friendly to talk to. They have a bunch of signs inside that have plant references on them which was the cherry on the top for me. I've been asked before do you know where they sell indoor plants and I always tell people I have no idea look on yelp. Now, that I found this place I will recommend this place to anyone who needs something for indoors. Truly beautiful inside there I will be returning in the future. read more

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I came in February and Kai was really amazing! I was just browsing in a walk. I was so intrigued by all the knowledge and different plants in the store. Kaira also prior educated me on what my plant needed as well. When I told her what I had at home she was able to name the plant. Explained why it was only growing out one way and how to help it. For my other plant when I showed her a picture and again explained why it was opening and closing. Then I called into today to take them up on other services they do such as repot and adding a post to plants. I spoke to Lori and she was so sweet and kind said to come in anytime. I came in Heather the manager put the post in and was super helpful and quick! They have so many rare plants, succulents, larger plants and I'm looking forward coming in again for another plant I want for a tapestry I have. Whole staff is so amazing! read more

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Lovely staff and atmosphere They will take care of you and your needs ! They also have any extras you need and are well knowledgeable read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - Sherman Oaks, California

Love this place! The selection is amazing! Something always surprises me. The staff is always so knowledgeable and helpful read more

The Standard Design Group Nurseries - Elizabeth was so helpful I love this place, selection is great - Nurseries & Gardening Near Me - Sherman Oaks, California

Amending my previous review as we've been waiting for the landscaping to fill in properly but, unfortunately, I'm very unhappy with the "final" product. I was very excited to work with Standard Design Group after following all of their beautiful work on Instagram. As mentioned in my previous review, we were very pleased with the initial relationship, however, I have been extremely disappointed with the lack of responsiveness after voicing concerns about basic issues like plant choice and spacing. After spending a substantial $30,000 on a project, we were left with numerous concerns about the quality and completion of the work. Simple tasks like not putting a giant fern in a space where it would press up against the house or in another location where it would block a $1500 Monstera plant have not been addressed. Despite reaching out multiple times with our concerns, we have yet to receive any satisfactory resolution or even acknowledgment - from three separate individuals, I've been told that I would receive a call back, but three months later, nothing. The lack of accountability and customer care is frustrating. read more

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Do Not Hire This Company! I regret not reading all the Yelp reviews before hiring Standard Design Group. We hired them for what should have been a fairly straightforward project. On their recommendation, we spent $3,000 installing sod in our backyard and also paid them to install irrigation in that area. Less than a year later, nearly all of the grass is dead. I've since learned that the type of sod they sold us was not appropriate for our property. When I called to discuss the issue, Jake informed me they would charge a $250 retainer just to send someone out to evaluate why the grass was failing--despite the fact that their plants are supposedly covered under a one-year warranty and the sod selection was based on their own recommendation. When I expressed concern over the additional fee, Jake became rude and dismissive, telling me they'd be out of business if they didn't charge for follow-up visits. I asked to speak with a supervisor, and he said he was the highest authority I could speak to. I don't know if that's true, but if it is, I'm stunned that someone in a leadership role would think it's acceptable to treat a paying customer that way. I will also be filing a formal complaint with the Better Business Bureau. I strongly urge others to steer clear of this company. read more

Beautiful!! Came in to buy a couple indoor plants and left with exactly what I wanted. Great selections and the most friendliest of service!! Absolutely would recommend! read more

I love this place. As someone with a green thumb and verdant home I really appreciate being able to get all of my plant needs met in one place. I had the pleasure of having Sage help me on my first visit where I purchased a palm (can't recall which type), a zebra plant, an arrangement of bromeliads, and a huge ZZ plant. I went back the next day to purchase a large Dracaena (with help from Heather) and I couldn't be happier!! The quality of these plants is amazing and I also love that the ladies here are super knowledgeable about soil types for various plants. I highly recommend this store if you're searching for new plants/chic planters to elevate your space or if you need to acquire the right soil mix for repotting your existing plants. read more

The Standard Design Group Nurseries - Dracaena on the right - Nurseries & Gardening Near Me - Sherman Oaks, California

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I am always so happy with the service and plants at Standard Design Group! Succulents are priced well here at the moment too. I will be back again and again! read more

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Miguel is an absolute sweetheart for helping me select the right pot for my watermelon peperomia and even taking the time to replant it for me! This store has an incredible selection of plant babies at very reasonable pricing. I highly recommend this spot and will definitely be coming back for all my plant needs moving forward! read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - Sherman Oaks, California

Liz is phenomenal. She is very knowledgeable and helped me get just the plant I was looking for.

Amazing selection here! Look no further in the valley for indoor plants!! Appreciate you Miguel for the help

Lori was a delight she helped me revive my plants after being out of town she was very patient , knowledgeable and careful never been happier read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - Sherman Oaks, California

Always a great experience when we come in and the staff is so helpful! I'm always impressed how they update their plant selection and am excited to see what's new whenever I come in. read more

Keith got my husband a special oak tree and planted it after coordinating with the city. They picked a very nice tree- I am happy with the result! read more

The Standard Design Group Nurseries - Oak tree - Nurseries & Gardening Near Me - Sherman Oaks, California

Highly recommend this beautiful store! Was in the market to buy my first plant and found The Standard on Yelp. Heather greeted me right away and was super helpful, knowledgeable and friendly. I came in wanting a snake plant based on research I did and ended up walking out with a snake plant, pothos and maranta. She helped me pick out the best option for each one and gave me thorough instructions on how to care for each properly. So glad I came here to start my plant journey, thanks Heather!! read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - Sherman Oaks, California

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This place is just amazing!!!! I love my new tree Miguel and Liz were great they help me pack my tree in my car it was so nice. read more

Lots of great options in plants and succulents and very helpful while shopping. They created a beautiful succulent pot for me. Thumbs up all the way. read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - Sherman Oaks, California

Thank you Heather, so cute! Stumbled upon this place and so happy i did. Love my new pot! read more

The Standard Design Group Nurseries - Faceplant!!! Stumbled upon this place and so happy i did! Heather was so helpful. Thank you! - Nurseries & Gardening Near Me - Sherman Oaks, California

Beautiful variety of plants! Highly recommend. Elizabeth was very helpful with answering all my questions. Will be coming back often.

Best plants! Best plant excepts. Highly recommend. They have saved several of my plants and always give the best plant advice! read more

The Standard Design Group Nurseries - They rescued my Birkin! - Nurseries & Gardening Near Me - Sherman Oaks, California

I brought in my jewel orchid because it was looking sad after I repotted it and Heather took care of me right away! She informed me my pot was too big and she helped me pick a new pot, then she got to work on repotting my orchid. It looked so good and healthy after she removed the dead leaves, new pot and moss. I love coming to Sherman Oaks for anything to do with plants! The selection is great and the staff is amazing! read more

The Standard Design Group Nurseries - Repotted jeweled orchid and thriving - Nurseries & Gardening Near Me - Sherman Oaks, California

Heather was so kind and informative. I feel like we left with a new understanding of what we've been doing wrong with our plants and how to save them! So happy we stumbled into The Standard Design Group read more

Came in to get a plant transplanted to a new pot and received great customer service by Heather. I got all my questions answered and even ended up getting a new snake plant that I had been wanting. I'll definitely be coming back for more plants in the near future, thanks again! read more

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Thank you Miguel! Best place for plants in the valley! So many beauties to choose from and the most friendly service

Msg. I sent to Julie: Julie, the tree looks beautiful!! Juan and the crew did a great job! Thank you for all your help. read more

The Standard Design Group Nurseries - Chinese Elm will add curb appeal and much needed shade. - Nurseries & Gardening Near Me - Sherman Oaks, California

Best plant store ever :-) I walked in. I brought a pot with me. I told her what I needed. The first plant saleswoman Kiki picked was perfect. They're potting it for me now and the service is impeccable. Plants are gorgeous. They know what they're talking about and I feel really good about my purchase. read more

The Standard Design Group Nurseries - Nurseries & Gardening Near Me - Sherman Oaks, California

Customer for life. Had SDG come out last year to redo my dirt patch of a front yard. They did an amazing job. Fast fwd a few months we noticed a small crack in the concrete (not a huge surprise given we're in so cal). I pinged Alex about some mitigation options and without hesitation he offered to help. Within a week he was out taking measurement, photos and scheduled the comp fix. Shortly after he had the whole team out refreshing the entire yard and its right back to looking like new. Very pleased. read more

The Standard Design Group Nurseries - refreshed mulch, trimming and fresh dg - Nurseries & Gardening Near Me - Sherman Oaks, California

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Indoor Plant store.... I'm in! This small jungle of succulents, house plants and more is just the Feng shui, self care and plant life you've been looking for. Located in the heart of Ventura Blvd near the Van Nuys Blvd intersection on the same side as the infamous Crave Cafe and literally next to Paradis Ice Cream Parlor (among many many other shops, stores and treateries)... The Standard Design Group Nursery of Sherman Oaks is one you MUST partake in.... From the intimate layout to the low light mini plants to the humidified Orchids to the giant well kept thick stems and all the green life lovers as well as admirers decor... This is where the plant magic you've been looking for is! They have excellent deals on just about everything in the store and offer potting services as well as home consultations. The SDGN staff in S.O. is so warm and beyond knowledgeable.... They're there to answer questions, but also allow you to take in everything they offer including potting soil, pots and planters of various shapes and sizes. It's a shop for any plant inquirer.... Needless to say as a plant parent/plant dad... I've already been in twice so I'm definitely hooked. The parking in the area is what it is if you frequent the area. We got super lucky with a spot right in front, after two circles around the block. We weren't able to spot anything for the shop in back, possibly reserved for employees only, however you can get lucky depending on the time of the day. Weekends are slightly more busier here and for this slice of Sherman Oaks in general however manageable. Definitely come in to take it all in and then back to shop until you drop... Plant style! read more

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Chriss and his team at the standard design group are absolutely amazing. Fully transformed our backyard, front yard and driveway and in just a matter of days. work was not just fast but super high-quality and everyone is just a pleasure to work with. They really care about their customers and the service they're providing. Highly recommend for anyone looking to do a big yard project.. read more

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I love the plant shop that my friend recommended to me. This is my second visit, and Lauren was so kind to remember our last conversation. She patiently assisted me in finding plants that are safe for cats. You'll easily recognize Lauren by her sweet smile. I adore this plant shop and am certain you will as well. read more

The Standard Design Group Nurseries - Love my new additions. - Nurseries & Gardening Near Me - Sherman Oaks, California

Cutest plant shop! Came in for some great monstera advice and walked out with two cool air plant holders.

Called in yesterday for a quick consultation on my plants that may need some plant food and re potting. Ciana was amazing and incredibly helpful. I came into the store, and she was incredibly helpful and treated my plant daughters with so much love and care! Ciana was wonderful, and I'm very grateful for her passion and assistance! I also bought a new plant yesterday and look forward to purchasing more! read more

The BEST store ever!!!! I was in there last night and Lori helped me sooooo much and so kind. I've been here before as well and they go above and beyond every time I'm in with all my questions because I don't have a green thumb and I'm trying to learn to be :). They're incredible at always helping me!!!! I tell everyone to go here!!!! This is the only plant store I'll go to!!!! Thank you so much for your incredible customer service and beautiful plants read more