I had been relying on my Landscaper to purchase my plants for my properties. Not getting exactly what I wanted from relying on my Landscaper to purchase plants for me, I decided to take matters into my own hands. I often drive by the Moon Valley location on Sherman Way, and finally stopped in as I needed some plants. Actually, I needed quite a few plants. I met with Mike Freeland and he showed me some options. I consulted with my Landscaper and we decided on 239 Boxwoods and 60 succulents. I made my purchase totaling $3,584.47. Mike didn't have all the plants, thus I had to wait. I had an emergency at one of my properties a couple days after my purchase, and I called Mike to cancel the order for the time being. Mike said that I would be charged a cancellation fee. I discussed with him that the plants hadn't been moved, or delivered, so I would appreciate it if we could hold off on the order. Mike pointed me to the terms and conditions on the back of the receipt. I read the terms and conditions and thought, OK, those are the terms. I let the order ride. However, the terms of the sale should be clearly explained when you are making your purchase. I am not quite sure if Moon Valley has not spent any money or effort moving, loading, or planting a plant...why a client shouldn't be able to get a refund. That's OK, I thought, I know the terms for next time. So we moved forward, and that's where things fell apart...and for me, there will not be a next time with Moon Valley. The events are as follows: My Landscaper picked up the Boxwoods. Mike had told me that the succulents that were ordered at the same time were to be delivered at a later date. I said, OK. Without going into a long detailed recanting of every detail...I made my purchase on 9/16/2016. From approximately two weeks after the purchase, and pickup of my Boxwoods...I called Mike for 3 MONTHS trying to get my succulents! Let me repeat that...3 MONTHS OF THE CUSTOMER CALLING THE COMPANY TO GET MY PLANTS!! Every point of contact with Mike was met with a machine gun delivered response. Basically, I couldn't get a straight answer, and every promise to do something was met with no follow through on Mike's end. To be fair, Mike might have called me back one time. Finally at the end of December, I had had it. I called Mike and expressed my discomfort, and told him we needed to wrap this up. He said that he couldn't get the succulents, then told me he was going to call someone as a last ditch effort. At the same time, I was planning another project with my Landscaper. He asked me if I wanted him to get the 75 plants we needed from his supplier? I told him to hold off as I thought...maybe Mike was going to pull it off, and that something could be salvaged from my poor experience to date with Mike, and that we could move forward with future projects. Well, I received a call from Mike a few days later and he informed me the succulents had arrived. AWESOME! So I called my Landscaper and told him to go to Moon Valley and get the 75 plants there. Until... Later that same day, I received another call from Mike telling me that the succulents he had were not 1 gallon, which is what I ordered. Rather they were 3 gallon. Well, I thought before he said the next thing...That's your problem. Mike then said to me, I'm going to have to charge you $6.00 more per plant. I said, I want a refund. Mike swiftly acquiesced to my my request, and gave me the refund. I want to pause a moment and look back to the beginning of this harrowing tale. When nothing had been done, not a finger lifted, except to swipe my credit card, and print my receipt, I couldn't get a refund. Now, plants have transported, energy has been exerted, money spent, and now I can get a refund without a problem. Pretty convenient, and seemingly a bit perplexing on the logic there. I understand it's more based on Mike not being able to come through...but again... pretty convenient. Well, as we come to a close here...I immediately called my Landscaper and told him to go to his supplier and get the 75 plants. My business with Moon Valley was concluded at that very moment. In conclusion, I am sure there are great people within Moon Valley's organization. Personally, I am sure Mike is a great guy. He did not strike me as otherwise. However, from a business standpoint...not so great on my transaction. I am a business owner. I own apartment buildings and single family rentals. In total I have approximately 30,000 sq. feet of green space. Green space that is always being maintained, changed, upgraded. The source of my plants, will not be coming from Moon Valley Nurseries. I'd call that an...OOPS! The way I conduct my business...every dollar counts. No client is ever ignored. That's the way I do business, and I don't do business with companies that do not share my same ideologies. As I know, in no uncertain terms...that is the right way to do business. read more

I am amazed that this company is still in business, and I'm wondering how there are so many positive reviews....over priced, and terrible, terrible customer service. Wish we would have checked out other nurseries. We had one tree at our house that had such an invasive root system that spread from one end of our yard to the front. We spent a ton of money ripping it out and fixing the damage it caused. Needless to say, our number one requirement was to have plants that were not going to overtake our yard. So, we met with one of the sales people, and guess what he sold us? Ficus trees and hedges. If you don't know anything about the ficus (which we didn't) they are the MOST aggressive root system, and I'm pretty sure they are now illegal in the city of Los Angeles to plant...because they have torn up the sidewalks, fallen on cars... We had a friend come over after they were planted and mentioned this to us- why in the world would you plant TWO ficus trees in your backyard? We also had some concrete recently poured, and they installed 7 ficus hedges right next to it (more on this later). So, we called some other nurseries and a landscape architect and all told us that it was a horrible idea to have those plants. Not one professional that we spoke to recommended to keep them, and all sternly advised on getting rid of them. We call moon valley, and tell them what we've learned about the trees, and tell them we are really upset! As they knew when we purchased these, our NUMBER ONE requirement. It was really the only requirement. So after months of back and forth, well because MV will NEVER return your phone call after they trick you into buying something you don't want, they finally switched out the trees to something that wouldn't destroy ours and our neighbors houses. So great, we finally have the ficus trees out of our yard. But wait! Apparently, ficus hedges are just less mature ficus trees! So, we still had SEVEN ficus trees all along the side of our new concrete. Please tell me, WHY when we complain about the ficus, do you not tell us that the hedges are the same as the trees. So now, and this is almost two years later...one horrible, expensive nightmare...we are fighting to get the hedges out. ALL WE WANTED WERE NON-AGGRESSIVE PLANTS. And all they sold us, were. They finally remove the hedges and replace them with something non aggressive. But as a last minute parting gift- they DESTROY our few thousand dollar drop system. They send someone back out to fix it, but he of course doesn't have the right parts. We then had to pay the drip people to come back out and repair it. ($120) The moral of the story is this- MV is basically a used car parking lot, in terms of their business mentality. They easily could have swapped out the plants in the beginning, apologized (never received one), and I would have written a rave review on how a mistake was made and a company rectified it. Instead, this whole process has taken forever to resolve, we had to beg and call constantly for any action to be made, and in the end ... have to write this kind of review. read more

Several Years Later, Still No Olive Tree Growth and No Accountability I don't write negative reviews lightly, but after a year of false promises and being ignored, I feel it's important to share my experience. I purchased an expensive olive tree from Moon Valley Nursery with high hopes. I was assured, multiple times, that once the roots settled into the ground, I'd see a healthy flush of new growth. They made it sound like a sure thing, and given the price tag, I expected both the product and the service to reflect that confidence. Fast forward a year: the tree has been in the ground with proper care, yet there has been zero new growth. Not even a hint. When I reached out, they eventually sent someone to inspect it. Their solution? A "protein shot" to the root and the vague promise to revisit the situation in 2 to 3 months. That was months ago. Since then, complete silence. No follow-up, no updates, and certainly no resolution. I've reached out again, only to be ignored entirely. It's extremely disheartening, not just the fact that I was sold a tree that has shown no signs of life, but that the nursery has shown no integrity in standing behind what they sold me. This experience feels like a bait-and-switch. They were attentive and persuasive when it came time to sell me the tree, but the moment there was a problem, they slowly disappeared. It's been an expensive and frustrating lesson in how not all businesses value customer trust or accountability. If you're considering purchasing from this nursery, I strongly urge you to be cautious, especially with big-ticket items like trees. In my case, it was all talk, no follow-through, and a very costly disappointment. Images attached as proof. read more

A Plant Lover's Dream Come True at Moon Valley Nurseries! Oh my green-thumbed friends, prepare yourselves for an experience that will absolutely blossom your plant-loving heart! Moon Valley Nurseries isn't just a nursery; it's a verdant paradise where every plant aficionado can truly live their best life. And let me tell you, my recent visit was nothing short of phenomenal, largely thanks to the incredible customer service embodied by the one and only Camille! I spent a glorious amount of time in their indoor plant section, and it was pure magic. Camille was an absolute gem - so incredibly amazing and insightful, answering every single question I had and guiding me through my plant desires with genuine passion. She truly is the "FairyPlant Mother" of Moon Valley Nurseries, and she can make all of your greenhouse wishes come true! Seriously, fellow plant enthusiasts, you have to come hang out with Camille. She even helped me track down a rare plant baby I had been diligently searching for, making my plant collection dreams a reality! This place is not just amazing; it's absolutely BREATHTAKING! Get ready to be inspired and leave with your arms full of new leafy companions. You won't regret it! read more

I can't say enough great things about this nursery! From start to finish, the experience was absolutely top-notch. I came in with a long list of plants for a big project and wasn't quite sure where to start, but Ryane, the sales rep who helped me, went above and beyond. Ryane was incredibly knowledgeable about their inventory and helped me choose the right plants for my needs. She took the time to answer all my questions, offered helpful suggestions, and even made sure I got the best deals available. Her professionalism and genuine care for her customers really stood out. The entire team at the nursery was friendly, organized, and efficient, making the whole process seamless. The quality of their plants is outstanding! Healthy, vibrant, and well-priced. I left feeling confident in my purchase and grateful for such excellent customer service. If you're looking for a wholesale nursery that truly values its customers, look no further. Huge thanks to Ryane and the crew for making everything so smooth. I'll definitely be coming back for future projects! read more

We recently had Moon Valley Nurseries install 14 ficus bushes, each around 12 feet tall, and the entire experience exceeded our expectations. From start to finish, the team was professional, courteous, and attentive to detail. Enrique, the install manager, led the crew with Ricardo, Christopher, and Alberto--all of whom were incredibly polite and hardworking. They took the time to ask us about placement preferences and worked collaboratively to ensure the hedges were positioned for maximum privacy. The final result looks fantastic and really enhances our space. The team cleaned up thoroughly after the installation and even walked us through how to apply the Moon Juice to support the plants' health. Enrique went above and beyond by following up with a text message to confirm the watering schedule--something we truly appreciated. We're thrilled with the quality of both the service and the plants. Highly recommend Moon Valley Nurseries for anyone looking to beautify their outdoor space with professionalism and care. read more

We had such a wonderful experience with Moon Valley Nursery from start to finish! We purchased a beautiful jacaranda tree, and the entire process was seamless and enjoyable. From the moment we arrived, we were impressed by the incredible variety and quality of the trees. There was no shortage of options, and everything was beautifully cared for. Jocelyn was especially fantastic--extremely knowledgeable, patient, and genuinely helpful in walking us through the different choices and helping us select the tree that was best suited for our space and needs. The great service continued well beyond the purchase. Jocelyn and the Moon Valley team kept us informed throughout the entire process, from coordinating delivery to the final planting, so we always knew what to expect. Our jacaranda is absolutely gorgeous, and we couldn't be happier with both the tree and the experience. A huge thank you to Jocelyn and the entire Moon Valley team. Highly recommend! read more

Dominique Snyder at Moon Valley Nurseries provided an outstanding experience when I purchased olive trees and planned my landscaping. From the start, she was knowledgeable, professional, and genuinely focused on helping me make the best decisions for my property. Her expertise with trees, spacing, design, and long-term growth was incredibly impressive. She took the time to understand my vision, answered every question, and offered thoughtful recommendations that made the entire process easy and enjoyable. What stood out most was her integrity and customer-first approach. There was never any pressure--just honest guidance and exceptional service. I'd also like to recognize Joseline Canjura for being responsive, professional, and helpful throughout the process. Thank you, Dominique and Joseline, for exceeding my expectations. I highly recommend Moon Valley Nurseries and look forward to working with you again in the future read more

I truly enjoy the North Hollywood location of Moon Valley Nurseries! From Arnie, Chris, Michael, Eric, Dwayne, Nick, Nate, Kim, Mike, Grayson, Antonio, Juan, Jose, Gene, Carlos, Corey, & Fermin (Especially Fermin aka Guey)! I've appreciated all their hard work ever since the first day I located Moon Valley back in April of 2015. I'd recommend any of them, because of their respect, loyalty, diligence, & humor. When you visit Moon Valley of North Hollywood you're always greeted, driven around in a golf cart with care, & informed thoroughly of any tree or shrub you have interest in. Prices are great! The planting process is extremely smooth when you request Corey for your planting, because he's detailed & cautious in making sure your investment is planted beautifully! My experience has been amazing with Moon Valley Nurseries & I hope everyone else considering trees or shrubs to contact Corey at 818.201.6660!!!! read more

Recently we purchased a new tree for our back yard from Moon Valley Nursery in Hollywood and we are very pleased with the product and customer service we received. Sennin did a great job with helping us select the tree that would be suitable for our yard. He was patient, friendly, and very knowledgeable. After showing us many trees we decided to get an avocado tree and Sennin helped us select a beautiful specimen. Gene with his crew came to install the tree. They were very efficient, planted the tree just as we wanted and left the yard spotless. We truly appreciated all the info that Gene gave us on tree care and its fertilization. The tree looks very healthy and we are very happy with it and the outstanding customer service that we received. Thank you Moon Valley Nursery! We plan on coming back with our future landscape projects read more

My intention originally was to stop in and check this place out for a client, I ended up remaining and shopping here. The gentleman that assisted me Dan Kaplan was immediately attentive, greeting me when I first arrived and offering assistance with anything I needed. Dan then proceeded to answer all of my questions regarding buying in bulk, which plants would fit my environment, and offering to check whether those I items I needed could be ordered and delivered to my client. Dan was also able to help me with questions about caring for and setting the plants. Not once did I feel a lack of care or attention regarding my clients needs. All the other associates were quite welcoming and friendly as well. I could not recommend this place more for all your large foliage and orchard needs. I was impressed and happy when I left. read more

I cannot praise Nicholas Penfold and Moon Valley Nurseries enough! From the moment I stepped foot into their lush greenery paradise, I was enveloped in a world of beauty and serenity. The variety of plants they offer is astounding, catering to every need and aesthetic preference. The staff are not only knowledgeable but also incredibly passionate about their craft, offering expert advice and guidance with genuine enthusiasm. The quality of their plants is exceptional, thriving on my property and bringing joy to my home every day. The nursery's commitment to service and long term customer relations. If you're a plant enthusiast or even just beginning your landscaping journey, Moon Valley Nurseries is an absolute gem that you must visit. We alway return and explore more of their botanical treasures! read more

I had visited a few nurseries during my research planting fruit and nut trees in my property. The grounds at Moon Valley were much better than most nurseries I had visited. All plants, trees were well maintained. The experience and sale was definitely solidified after speaking with Carter. I think his last name is Bacon; Carter Bacon was very knowledgeable, patient and very helpful. We selected several and scheduled pickup the next day. All went perfect. I've ordered other varieties from Carter that will arrive shortly. He and this nursery is my go-to as I continue adding varieties. I am thankful for the professionalism and equal excitement he had for my endeavor. I don't write often but felt it is warranted since Carter made my experience shopping fun, informative and insightful. read more