Love the atmosphere, vibe, services, spa and relaxation. From cleanliness of the facility to the…read morestaff.

We were a group of 7 who booked in a week before and split our time between pedicures and massages…read more My massage was fantastic, I am so relaxed, my massage therapist was amazingly friendly and skilled. The whole place was beautiful and relaxing.

Excellent skilled massage therapists! (believe me, there are some bad ones in this city, just see…read moremy other reviews) Been here about six times and each time the Therapist is better than the last. Friendly reception staff, nice clean establishment. Locker, robe, slippers, use of steam room and all kinds of lady amenities.

Curse my procrastinating ways!! I knew well in advance that the hubby was going to have to engage…read morein a "telecon" with his work right smack in the middle of one of our Calgary getaway days. Had I thought about doing this even one day ahead of the meeting, I would have been able to book a blissful 90 minute service with super skilled therapist "Emily" versus the 30 minutes of what was left of her time when I called a mere 20 minutes before! The facility is small but perfectly cozy and amenable to all of your needs including organic teas (with the coolest steeping devices I have ever seen and that is coming from a "tea snob"!) and cookies in the waiting lounge, five shower heads in the stalls (that was a first for me) and a scrumptious steam room with what smelled like a combo of rosemary and orange oils sifting thru my senses. None of this would have mattered however if the massage I booked were lousy. Quite the contrary, Emily was...and I say this with a decent amount of experience behind me in this regard, thee BEST massage I've ever had hands down (no pun intended)!!! Not only was the pressure just precisely what I needed for my chronically aching lower back, she used no annoying elbows or otherwise jolting body parts to make her point. Here's the huge kicker: I ordinarily find any sort of conversation beyond "how's the pressure?" during a massage to be the opposite of relaxing. I actually had a good conversation with Emily *while* being perfectly relaxed; didn't even know that was possible. Though with the exchange rate, the 30 minutes + facility use was on the steeper end, this was definitely a "you get what you pay for" kind of deal that was for the best. And besides, I was on vacation! Such a shame I live 25,000km away.

Cringy.... Do not waste your time or money. Nov 2023 * Solo…read moreAvoid this place at all cost! It's very hard to believe that the hotel is associated to such a low end spa. My facial was the weirdest, cringiest, awful spa experience ever. It was so crazy- I was confused and just wanted it to end. I think she used dollar store products on my face the whole time, no lovely smells, musky steam machine... she wiped my face with baby wipes!!!!! No name baby wipes to wash my face?!? And then she placed the wipe over my face for an extended time at one point! It felt like she was just trying to do things to fill the hour... she just slapped some lotion on that didn't even smell good and then roughly wiped it off and then I think she put one of those dollar store sheet masks on (right from the tinfoil package) and continued to dump the remaining liquid on my face. She kept shining the very bright light in my eyes, it would be so bright and then she turned it off and turned it on and off - nothing covering my eyes... it was not relaxing! She did some weird massage that wasn't a Massage. She just basically poured baby oil in my hair and then poked around a bit. It was horrible- almost hilarious as it was unbelievable. I laughed at one point when she was snapping over my face. Do yourself a favour.., choose a different place to spend your time and money.

Fantastic experience - great prices. The gentleman at the front desk was so kind and so was my…read moretechnician. One of the best facials and messages I have ever received. Thank you Divine Massage!

Such a great way to unwind after a weekend of snowboarding! We did a couples massage and the…read moreatmosphere was relaxing. I had Vera as my therapist and I specifically wanted a deep massage with emphasis on my trouble areas (back, neck, shoulders)... and man did she deliver!! She did not hold back on the pressure, but did it to the level that I found to really relieve my tight spots. Truly impressed by her abilities and skill. Will return again the next time we're in Calgary! TIPS: -They have a larger designated room for a couples massage -With your service you also get COMPLIMENTARY access to the hotel pool!

I've been going here for many years, the staff is always very professional and the facilities are…read morealways clean. Highly recommended for high-quality therapeutic massage services.

Treated myself to a wonderful 60 minute lavender massage. I love lavender so this was an easy…read morechoice for me from their menu. My RMT was Yuni and she was wonderful! I really liked that this massage included a hot towel and scalp massage to end it off, really warmed up my muscles and encouraged an even deeper relaxation. I was gifted exfoliation gloves to bring home which was a nice touch. The spa itself is located in the basement of the Fairmont Palliser. It's certainly a dated facility but I kind of feel like that about most Fairmont properties. The waiting rooms were small but they did provide optional snacks, tea, water, etc. The pool and hot tub area were a decent size, but I noticed kids were in and out so I'm assuming the general hotel guest uses this pool too. Nothing wrong with it but most spa facilities are quiet and with kids jumping in and out, it gives off a different vibe. We used the steam room for a few minutes which was super hot.

All around amazing place to go right after a long day of hiking. My boyfriend and I came here…read morebecause they offered massages hot tub pool and steam room before our massage and it was everything I needed. The massage was just by far the best. The gentleman just knew how to do his thing. Highly recommend. Parking is complimentary as well

54 minutes ago I had…read morea hot stone massage for the very first time last weekend at the Beltline location and I was nervous and apprehensive when going in. I had a massage with Nataliya and not only did she greet me in a warm and professional manner immediately, she made me feel at ease and comfortable in her professionalism and tone and mannerisms. Now I don't usually write reviews, but I had to take the time to appreciate and commend Nataliya on what an amazing job she did and the great experience I had with her. I would highly recommend this spa and Nataliya to all of my friends, co-workers and family as I think everyone should have an amazing experience as I did. The only downside was I was poorly received by the front staff member working the day of Saturday January 19. The reason I sought this spa out was because of the amazing reviews I read online about it and was highly disappointed by the unprofessionalism and curt and rude way I was treated the second I walked in the door. The reason I would go back is to see Nataliya again. Hopefully I have a better customer service experience my next visit.

The girl at the desk is super condescending and rude…read more Not only did they change my appointment saying they wanted to maximize the RMT's schedule (which I agreed to, no problem).. but they changed my appointment to a longer time and charged me 90 mins when I was only there for 60 mins. When I showed them the text from the spa.. the rude girl at the desk kept arguing with me so I paid and left. Arg, rly annoyed and disappointed from being a loyal customer for over 10 years..

Highly recommended amazing service and staff.would consider them in my regular care.Karina was an…read moreexcellent therapist and very calm person to deal with.

I had a massage and Hammam treatment here and I would not recommend it. The Hammam was okay, not…read moregreat. The massage was hands down the worst massage I've ever had. I've gone for many massages, often once a week or every two weeks to a reputable upscale spa downtown, so I do know what a good massage feels like. This massage felt like they had never had any formal training and didn't understand how to knead muscles. I was so unhappy I stopped midway through and left. The masseuse did not ask me why I wanted to leave early. When I was leaving, I had planned to say something to the owner but the masseuse was nearby and I felt uncomfortable. However, I did make a point to call the next day and speak to the owner. I told them my experience and they said they would look into that masseuse's skills etc. I was not offered money back or anything. I discovered multiple bruises on my legs from this massage. The owner is nice but lacking customer service skills I would not recommend this place. There is a better Hammam place in the south that I prefer and I would recommend the Fairmont for massage. And this location sucks.

Lani Altamara was incredible !!! She knew exactly what…read moreneeded to be worked on! The exact pressure point. Asked all the right questions I will be back with her . One of the Best massages I've ever had

I used to love them but I can no longer recommend. Injured by an incompetent professional who…read morepulled on my neck at the end of an otherwise good massage. Manager was professional but nobody reported the injury to her, she reached out to me after a google review. Avoid at all costs.